Ticket Operations Specialist
3 days ago
Beverly Hills
Job DescriptionTICKET OPERATIONS SPECIALIST ABOUT US Deeply rooted in our local Beverly Hills community and influenced by cultural change, the Wallis Annenberg Center for the Performing Arts, a public-private partnership with the City of Beverly Hills, strives to be a site for the convergence of relevant, dynamic performing arts, education and civic life, strengthening our local and global community is our role as a presenter, producer, educator and community resource. We approach our work with the pioneering creative spirit of Beverly Hills and greater Los Angeles, while also recognizing that we live in a multi-cultural every-changing world guided by our core values of Trust, Artistic Courage, Enlightenment, Cooperation, Communication, Diversity, Equity and Inclusion, and Accountability. The campus itself is a breathtaking 70,000-square-foot facility celebrating the classic and the modern and has garnered six architectural awards. The restored building features the original 1933 Beverly Hills Post Office (on the National Register of Historic Places), which serves as the theater's dramatic yet welcoming lobby, and includes the contemporary 500-seat, state-of-the-art Bram Goldsmith Theater; the 150-seat Lovelace Studio Theater and an inviting open-air plaza for family, community and other performances. ABOUT THE JOB Assists the General Manager and the Assistant Ticket Services Manager in supervising and managing the overall day-to-day operations of Ticket Services and Operations. Requires strong customer service and computer skills, and must be able to interact with a broad range of constituents. The ideal candidate must be team-oriented, have strong time management, organizational, communication, and leadership skills, and be able to accept and respond openly to direction and work well in a highly collaborative environment. WHAT YOU'LL DO Be the Patron Experience Champion • Create exceptional experiences for subscribers, donors, and ticket buyers through phone, online, and in-person support, turning every interaction into a positive connection with The Wallis, • Serve as front-line support during performances, helping patrons with same-day sales and resolving any ticketing concerns with grace and efficiencyMaster the Technical Operations, • Lead daily box office operations, including pre-show setup, will-call coordination, and ticket batch printing to ensure seamless performance days, • Maintain the integrity of our Tessitura system through precise data management, inventory control, and customer record updates, • Build shows, create promotional codes, manage packages and fees, and coordinate scanner setup for smooth event executionDrive Data and Communications, • Generate targeted reports and create segmented lists that connect our diverse programming with the right audiences, • Process subscription renewals and coordinate with Education and Community Outreach departments for comp ticket fulfillment, • Handle administrative functions, including check request processing, filing, and patron outreach callsProvide Leadership Support, • Mentor Ticket Services Associates and troubleshoot system issues alongside the Assistant Ticket Services Manager, • Serve in rotation as event Supervisor on Duty, ensuring operations run smoothly during performances, • Support the General Manager with special projects and daily administrative needs as our organization grows, • Other duties, functions, and special projects as assigned. WHAT WE'RE LOOKING FOR, • 1-2 years’ experience, preferably in ticketing or a combination of education and experience;, • Previous Tessitura experience and/or intermediate knowledge of computerized ticketing/CRM software preferred, and an understanding of core ticketing concepts;, • Superior interpersonal skills; communicate effectively with co-workers, guests, and clients, with the ability to interact positively with diverse groups; build trust quickly and work well in a collaborative environment., • Able to work calmly under tight deadlines and respond gracefully to high-pressure situations; show initiative and plan ahead;, • Strong customer service skills, leading with empathy and a determination to surprise and delight clients with an industry-leading level of service, • Strong communication skills, both written and verbal, are required;, • Familiarity with Microsoft Office Suite, with particular proficiency in Excel preferred, as well as familiarity with Google Docs, Forms, and Apps;, • Must be a self-starter and able to handle a multitude of situations and challenges on a day-to-day basis, along with managing multiple tasks simultaneously;, • Hours will include evenings, weekends, and holidays as production schedules require;, • Ability to accurately enter data into a CRM system and concentrate for long periods of time;, • Degree or certificate in theater arts or related field preferred;, • Previous experience in theater arts organization desired.HOW YOU'LL THRIVE HERE, • Service excellence mindset. You're energized by creating positive experiences for patrons and take pride in solving their ticketing needs with care and efficiency., • Detail-oriented reliability. You excel at managing multiple tasks accurately, from data entry to inventory management, while maintaining high standards under pressure., • Collaborative team player. You value authentic relationships and work well with colleagues across departments to support seamless operations., • Growth-oriented learner. You bring solid experience while staying curious about new systems, processes, and ways to improve patron service., • Adaptable problem-solver. You handle unexpected situations calmly, think on your feet during busy performance nights, and find creative solutions to patron requests. The Wallis Annenberg Center for the Performing Arts is an Equal Opportunity Employer committed to diversity and encourages applicants of any age, national origin, race, ethnicity, religion, sexual orientation, political affiliation, or gender. PHYSICAL REQUIREMENTS While performing the essential functions of this job, the incumbent must be able to do the following: stand for extended periods; sit for extended periods; bend and reach for filing and other job-related functions; climb up and down stairs; bend, stoop, and lift to move and retrieve materials; pull, push, and lift; reach both above and below shoulder height. Specific visual abilities include close vision, color vision, depth perception, and the ability to adjust focus. Must be able to inspect work visually. Manual dexterity is required to operate computers and other office equipment. The physical demands described above must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made. The Wallis Annenberg Center for the Performing Arts is an Equal Opportunity Employer committed to diversity and encourages applicants of any age, national origin, race, ethnicity, religion, sexual orientation, political affiliation, or gender. Powered by JazzHR db4Z6e65wm