Housekeeping Supervisor
1 day ago
Orlando
Job DescriptionCompany Description Conveniently located just off world-famous International Drive in Orlando, Florida, the dual-tower Westgate Palace Resort offers you the ideal opportunity to meet and engage with guests from around the world who arrive here to experience Central Florida’s world-famous theme parks and attractions. Enjoy the surroundings and excitement that our world-class resort offers as a member of the Westgate Palace team. As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences, and supporting your career growth where you are or at 60+ resorts across the company. Job Description The Housekeeping Supervisor oversees daily housekeeping operations in accordance with corporate and resort guidelines, ensuring high-quality standards and total guest satisfaction. This role is responsible for supervising housekeeping staff, maintaining cleanliness and organization throughout the property, and consistently meeting established quality and timeliness standards. As a Housekeeping Supervisor, you will: • Supervise, motivate, and manage all housekeeping personnel, including staffing, training, discipline, scheduling, and performance monitoring to ensure adherence to service and productivity standards., • Assign duties and review work for accuracy, neatness, and compliance with policies and procedures., • Complete assigned projects and track progress every month., • Communicate effectively with guests and employees, both verbally and in writing, providing clear direction and guidance to staff., • Organize, conduct, and/or attend meetings to share pertinent information., • Maintain regular attendance in accordance with company standards., • Display a professional image through appearance and conduct., • Follow company policies, philosophies, and procedures, and communicate them effectively to staff., • Develop and maintain high standards of excellence among housekeeping staff., • Assists in conducting annual performance reviews for team members and assists in ongoing training and development of new and existing staff., • Inspect carpets, drapes, furniture, and other areas for stains, damage, or wear, and report as needed., • Inspect and prepare pools and other public areas before guest arrival., • Ensure completion of assigned units daily, including cleaning kitchens, bathrooms, bedrooms, living areas, balconies, and patios using established processes., • Restock housewares and supplies as needed and assist in maintaining organized storage closets., • Complete daily and weekly inspections to maintain quality standards., • Report engineering issues using established procedures and create work tickets in HotSoS., • Report all lost and found items to Lost Prevention and the Executive Housekeeper., • Maintain all resort equipment and property with care to prevent damage., • Attend all required training meetings and sessions., • Maintain a safe, hazard-free work environment., • Must be able to lift 35lbs and work in outdoor weather conditions, • Must be available to work on Friday, Saturday, Sunday, and holidaysTwo to four years related experience and/or training; or equivalent combination of education and experience. Additional Information Why Westgate? • Comprehensive Health Benefits – Medical, Dental, and Vision Coverage, • Paid Time Off – Vacation, Sick, and Personal Time to Recharge, • Paid Holidays, • 401(k) with Generous Company Match to Support Your Future, • Daily Pay – Access Your Earnings When You Need Them, • Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance, • Wellness Programs to Support Your Well-Being, • Flexible Spending Accounts (FSA), • Tuition Assistance to Help You Grow Your Career, • Military Leave, • Employee Assistance Program (EAP) – Support When You Need It Most, • Life, Disability, Accident, Critical Illness, and Hospital Insurance, • Pet Insurance for Your Furry Family Members, • Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More, • Low-Cost Gym Membership, • NEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents, • Career Growth and Advancement Opportunities This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.