Rapid Responder
hace 10 días
Raleigh
Job Description Role Summary: The Rapid Responder – Peer Support Specialist provides direct, peer-based outreach and follow-up support to individuals who have experienced an overdose or are at high risk of substance use-related harm. This role operates as part of Healing Transitions’ Post-Overdose Response Team in partnership with Wake County EMS. Rapid Responders engage individuals within 24–72 hours following an overdose event and provide services across a range of community-based environments including homes, hospitals, jails, encampments, and other high-risk locations. The role focuses on building trust through lived experience, delivering overdose prevention services, and facilitating access to treatment, recovery, and supportive services. This position plays a critical role in advancing harm reduction strategies, reducing overdose risk, increasing engagement in care, and supporting long-term recovery outcomes through consistent follow-up and relationship-centered engagement. Role Requirements and Preferences: Required: • Minimum of 1.5 years sustained recovery., • Valid driver’s license and reliable transportation., • Strong knowledge of recovery principles, harm reduction, and overdose prevention practices., • Ability to work independently in community-based and non-traditional service environments., • Strong communication and interpersonal skills., • Basic computer proficiency, including documentation and data entry., • NC Certified Peer Support Specialist (or willingness to obtain)., • Experience working with substance use disorder populations (preferred)., • Familiarity with Wake County system of care (preferred)., • Experience with databases such as CRM, HMIS, and Microsoft Office (Excel) (preferred)., • Negative pre-employment drug test. Our company is a proud drug-free workplace. As a condition or employment, all employees are expected to adhere by our policy which prohibits the misuse of drugs and alcohol in the workplace.Key Competencies:, • Respect: "Respect" as a core value refers to valuing each individual, fostering inclusivity, and ensuring all interactions are grounded in dignity, care, empathy, and fairness. It involves recognizing the worth and contributions of every team member, creating an environment where people feel valued, heard, and supported. We actively listen. We acknowledge and value others contributions. We treat others with courtesy, compassion, and kindness., • Integrity: "Integrity" as a core value refers to consistently acting with authenticity, truth, transparency, and accountability, even when it is difficult or inconvenient. It emphasizes ethical decision-making, fairness, and a commitment to doing what is best and honorable in the face of complex and difficult circumstances. We act with integrity and fairness. We are accountable. We prioritize fairness and dignity., • Dedicated: "Dedicated" as a core value refers to a strong commitment to the organization’s mission, goals, and values. It reflects perseverance, responsibility, loyalty, and an unwavering focus on delivering results and contributing meaningfully to the success of the team and organization. Dedication is about going the extra mile, staying motivated, and consistently demonstrating a sense of ownership. We are consistent and reliable. We go above and beyond. We persevere in the face of challenges., • Growth Minded: "Growth Minded" as a core value refers to a commitment to continuous improvement, learning, humility, and adapting to challenges with resilience and curiosity. It embodies a belief in the potential for development and sustainable change - both personally and professionally - and an openness to feedback and change. We seek and act on feedback. We embrace challenges as opportunities. We recognize that secondary trauma and compassion fatigue can impact us and seek the appropriate support and resources to care for ourselves. We pursue continuous learning., • Teamwork: "Teamwork" as a core value refers to fostering a collaborative environment where individuals work together toward shared goals and our mission, leveraging each other's strengths and supporting one another to achieve success. It emphasizes mutual respect, open communication, and a unified commitment to the team's success. We collaborate openly and effectively. We support and encourage other team members. We resolve conflicts constructively.Additional Competencies:Commitment to Continual Growth, • Remain informed on current research, trends, and evidence-based practices related to substance use, overdose prevention, and recovery support.Community Resource Knowledge, • In-depth understanding of available community resources and navigation pathways.Communication Skills, • Strong verbal and written communication skills., • Ability to build rapport and trust with participants and community partners. Organizational Skills, • Ability to manage time effectively and prioritize competing responsibilities., • Maintain accurate and timely documentation.Empathy and Compassion, • Non-judgmental, trauma-informed approach to participant care. Flexibility, • Adaptability to changing environments, schedules, and participant needs.Team Collaboration, • Ability to work effectively with internal team members and external partners.Professionalism, • Conduct post-overdose follow-up within 24–72 hours in partnership with Wake County EMS., • Engage individuals in homes, hospitals, jails, encampments, and community settings., • Build rapport through lived experience and peer support principles., • Assess participant needs and facilitate connections to appropriate services. Overdose Prevention Services, • Provide overdose prevention education and distribute supplies., • Deliver services using trauma-informed, evidence-based best practices., • Distribute and educate on:, • Naloxone (overdose reversal), • Syringe exchange services, • Overdose prevention strategies Community Partnerships, • Collaborate with EMS, treatment providers, and community-based organizations., • Participate in outreach events, trainings, and community engagement efforts., • Represent Healing Transitions in multidisciplinary settings. Program Evaluation, • Ensure accurate, consistent, and timely documentation of all participant interactions., • Utilize data systems (CRM, HMIS) to track engagement and outcomes., • Support reporting, audits, and continuous quality improvement efforts. Facilitate Inner-Agency Collaboration, • Coordinate with internal departments to support participant care., • Participate in team meetings, case conferencing, and staff trainings. Crisis Management, • Respond to crisis situations in the field as needed., • Utilize de-escalation techniques and appropriate referral pathways. Certification and Training, • Peer Support Specialist Certification preferred or required upon employment., • Participation in ongoing training throughout employment as part of a continuum of care for staff and participants., • Maintain compliance with organizational and state training requirements. Work Environment: This role involves the use of standard office equipment, including computers, phones, copiers, filing cabinets. Employees may occasionally be exposed to wet or humid outdoor conditions. The typical noise level is moderate. Reasonable accommodations are available to support individuals living with disabilities in performing job duties.Physical Demands: While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently needs to sit, use hands to handle or feel, and reach with arms. Occasionally, the employee must stand, walk, stoop, kneel, crouch, crawl, and taste or smell. The employee must occasionally lift and/or move more than 30 pounds. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Reasonable accommodations are available to support individuals living with disabilities in fulfilling these responsibilities.Language Requirements: English is the primary language of software, documents, participants, and staff of HT, though speaking additional languages is a valuable asset. Must have the ability to read, analyze, and interpret common documents; the ability to respond to common inquiries or complaints from participants, or members of the community; and the ability to effectively present information to top management and public groups.Travel Requirements: There may be mandatory meetings and/or trainings that take place on another campus or location. You are required to travel to the appropriate location at these times.