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A Customer Service Representative (CSR) is responsible for interacting with customers to address their needs, answer questions, resolve issues, and provide product or service support. The role is pivotal in maintaining a positive relationship between the company and its customers, ensuring customer satisfaction and loyalty. Below is a detailed description of the responsibilities, skills, and qualifications for a typical Customer Service Rep The Customer Service Representative will serve as the primary point of contact for customers, handling inquiries, resolving complaints, processing orders, and providing product or service information. The role involves clear communication, problem-solving, and maintaining a high standard of customer care to enhance customer satisfaction. Key Responsibilities: - Respond to customer inquiries via phone, email, live chat, or social media channels in a timely and professional manner. - Provide accurate information about products, services, and policies to customers. - Address and resolve customer complaints effectively and empathetically, aiming for a first-call resolution. - Assist customers with order placements, tracking, modifications, returns, and refunds. - Maintain detailed records of customer interactions, transactions, comments, and complaints. - Collaborate with other teams (e.g., sales, technical support, and management) to address complex customer needs. - Identify opportunities to improve service processes and contribute to customer experience enhancements. - Meet or exceed key performance indicators (KPIs) such as response time, customer satisfaction scores, and issue resolution rate. - Stay informed about product updates, company policies, and industry trends to provide accurate and helpful assistance. Skills and Qualifications: - Communication Skills: Excellent verbal and written communication abilities to convey information clearly and interact effectively with customers. - Problem-Solving: Ability to identify issues, think critically, and provide solutions in a timely manner. - Empathy and Patience: Strong interpersonal skills to handle customer concerns with understanding and composure. - Attention to Detail: Accurately document interactions and handle customer accounts with a high degree of accuracy. - Multitasking: Capability to manage multiple customer requests simultaneously while maintaining quality service. - Technical Proficiency: Comfort with using customer service software, databases, and Microsoft Office or other related tools. - Time Management: Efficiently manage time to meet deadlines and performance metrics. - Adaptability: Ability to adjust to changes in customer needs, company policies, or technology. Education and Experience: - High school diploma or equivalent; associate or bachelor’s degree preferred. - Prior experience in customer service, sales, or related roles is advantageous but not always required. - Knowledge of CRM (Customer Relationship Management) software is a plus. - Work Environment: Customer Service Representatives may work in various settings, such as call centers, retail environments, or from home as remote agents. The role often involves sitting for extended periods, using a computer, and having direct communication with customers through various channels. Career Path: With experience, a Customer Service Representative may advance to roles such as Customer Service Manager, Team Lead, Account Manager, or even positions in sales or marketing. Compensation and Benefits: Compensation can vary based on experience, location, and company, but typically includes a competitive salary, benefits such as health insurance, paid time off, and potential performance bonuses

Find full job description + how to apply here: https://www.unionsquarenyc.org/careers Union Square Partnership is a community-based 501(c)3 organization created more than 40 years ago to promote, preserve, and progress its vibrant namesake neighborhood. We cultivate a welcoming, diverse space and work to enhance livability, ensuring residents, workers, and visitors can revel in the time they spend in our neighborhood — and feel compelled to make it one of their go-to spots, set up shop, or even call it home. We foster a thriving economy, helping create a district that amplifies exciting new businesses and iconic brands, invests in public art, events, and local hidden gems, and offers a rewarding place to explore. In the square, history and history-making go hand in hand. We celebrate our space as an iconic, historic staple of New York’s civic life and as a destination for limitless opportunity, embracing and forging the distinct, one-of-a-kind reputation of Union Square every day. The organization comprises two non-profit organizations: a local development corporation and Manhattan’s first Business Improvement District (BID). The organization is managed by the Executive Director and overseen by a Board of Directors filled by Union Square’s leading civic leaders from the commercial, academic, residential, and cultural communities. As our Events + Public Space Programming Associate you will … The Events + Public Space Programming Associate plays a key role in planning and executing numerous public events in Union Square, specializing in on-site logistics and partner activations. Reporting to the Director of Marketing, Events, + Partnerships, your job will be to ensure seamless event operations and to cultivate strong relationships with external partners. You will be the on-the-ground leader, responsible for the smooth execution of events from start to finish. The Events + Public Space Programming Associate responsibilities include, but are not limited to: USP Stakeholder Events: ▪ Manage logistics for recurring stakeholder events, including USP’s Fall and Spring Board of Directors Meetings, USP's Annual Membership Meeting, and our Holiday Party. ▪ Plan and execute ad-hoc stakeholder events such as networking receptions, volunteer initiatives, community forums, and press conferences. ▪ Serve as the primary on-site coordinator for USP at all stakeholder and community events, ensuring seamless operations and alignment with organizational goals. Union Square Partnership-led Public Programs: ▪ Support the planning and execution of signature USP events like Summer in the Square and Harvest – A Benefit for Union Square Park, including vendor coordination, sponsorship management, marketing support, and administrative tasks, under the guidance of the Director of Marketing, Events + Partnerships. ▪ Act as the primary on-site coordinator for all major USP-branded events, ensuring flawless execution and a positive attendee experience. ▪ Contribute to the planning and execution of programming for external events hosted in partnership with USP, such as NYC Department of Transportation’s Car-Free Earth Day, NYPD’s National Night Out, and NYC Department of Small Business Services BID Day. Third-Party Event Support: ▪ Work closely with USP’s internal Business Operations team to support thirdparty partners seeking to activate events in Union Square, particularly within the district’s park and public plazas (as separately licensed by NYC Street Activity Permit Office and NYC Department of Parks and Recreation). Lead the following activities: ▪ Serve as the on-site representative for third-party events, ensuring logistical excellence and adherence to Union Square Partnership standards. ▪ Proactively promote Union Square’s public spaces to event producers and brands to attract a diverse range of events and activations. Provide support to USP’s Business Operations team for the following activities, which are led by that team: ▪ Conducting pre-event site visits and assessing event feasibility. ▪ Advising on potential NYC agency permit requirements, fees, and application processes. ▪ Providing guidance and support for coordination with relevant NYC agencies. ▪ Reviewing proposed site plans and event details for general safety and appropriateness (e.g., power, vehicles, noise levels, pedestrian circulation, branding/signage, talent, etc.). ▪ Liaising between USP departments (Operations, Marketing, and Planning) as needed to ensure seamless third-party event execution. Throughout all event planning and execution projects and activities described above, the Events + Public Space Programming Associate will: • Maintain meticulous event records and conduct post-event evaluations, tracking key performance indicators (KPIs), compiling comprehensive reports, and providing actionable insights for future program enhancements. • Manage event budgets effectively, ensuring expenses align with approved guidelines and maximize resource allocation. • Provide on-site event support, proactively troubleshoot issues, effectively liaising with vendors, and ensuring a positive and memorable experience for all participants. • Cultivate strong relationships with stakeholders and community partners, including local businesses, organizations, and vendors. • Engage with community members to support USP’s broader mission of creating vibrant and inclusive public spaces. • Provide comprehensive administrative support for event operations, including documentation of event details, contracts, and logistics. • Collaborate effectively with cross-functional teams to ensure alignment with USP’s overall mission, strategic goals, and brand identity. What you’ll need to excel in this position… • 2+ years of experience in event planning, public space programing, or a related field. • Interest and enthusiasm for public programming in New York City • Strong organizational skills and attention to detail, with the ability to manage multiple projects simultaneously. • Experience with on-site event management and stakeholder coordination. • Demonstrated ability to problem solve and “think on your feet” • Excellent communication and interpersonal skills, with the ability to energetically engage and manage relationships with diverse stakeholders. • Proficiency in Microsoft Office Suite. • Flexibility to work evenings, early mornings, and weekends as required by event programming schedule. • Knowledge of permitting processes and public space guidelines is a plus. • Familiarity with project management tools is a plus. The proposed salary range is $50,000 - $60,000, commensurate with experience. USP is an equal-opportunity employer. All qualified candidates are encouraged to apply.

Please add your # or email in the beginning of your chat message if you wish to apply... NHLA is a forward-thinking organization dedicated to supporting small landlords and homeowners who need assistance with their properties. We are currently seeking a committed long-term Executive Assistant to support our leadership team, including the President, CEO, and Owner. This role offers a unique opportunity to contribute to the company's daily operations and future growth while demonstrating a strong work ethic, ambition, and initiative. The ideal candidate will possess organizational skills, some accounting knowledge, and proficiency in Microsoft Office and Adobe Suite. Bilingualism, preferably in Spanish, is required to communicate effectively with our diverse clientele. In this role, you will be responsible for high-level administrative support, managing calendars, coordinating travel, and preparing reports and presentations. You will also assist with basic accounting tasks, maintain organized files, and collaborate with team members to improve overall efficiency. We value excellent communication, professionalism, and commitment, and are looking for someone with a proactive attitude toward problem-solving. If you are motivated and eager to grow with our company, we encourage you to apply. Join us in fostering a supportive, collaborative team environment! In conclusion, I am committed to not only promoting your strengths and achievements but also fostering an environment where you can continue to thrive and develop. By providing ongoing support, mentorship, and opportunities for professional growth, I aim to ensure that you reach your full potential and contribute even more significantly to our collective success.

Full job description Summary/Objective To prepare, serve, sell and maintain food/beverage items. This includes, taking orders, receiving vendor deliveries and cleaning of food items. These tasks are to be performed in a timely and professional manner to achieve the highest level of guest satisfaction. Essential Function  Understand that our guest is our #1 priority.  Greet guests in a courteous and friendly manner (where applicable).  Follow all recipes and practice portion control to prepare, garnish, and present ordered items.  Maintain proper and adequate set-up of the kitchen/station on a daily basis. This includes requisitioning and stocking of all required food, paper products, and condiments.  Handles, stores, and rotates all products properly.  Responsible for set-up, regular maintenance, cleaning, and break-down of any machinery and equipment.  Responsible for maintaining stock, cutting, and storage of all perishables daily to ensure product quality.  Complete opening, on-going, and closing checklists as required.  Return all items used during your shift to the proper place, clean and organize all work and storage areas including all coolers and refrigerators), empty and re-line all trash containers.  Assumes 100% responsibility for quality of products served.  Perform general and specific cleaning tasks using standard cleaning products as assigned by supervisor to adhere to health standards.  Other duties as assigned. Required Education & Experience  One year experience working in food service environment is essential.  High school diploma preferred.  Verbal and written communication is essential. Able to read, speak and understand the Englishlanguage in order to communicate with guests and take orders.  Experience in dealing with problems involving customer service.  Basic mathematical skills necessary to operate a cash register make change, total guest checks, count total bank, prepare cash drops, total all other charges.  Food Handlers permit as required by law.  Brand Certification as required by law.  Ability to remember, recite and promote the variety of menu items.  Ability to operate a keyboard & point of sale procedures to pre-check an order & close out a check.  Ability to stand and work in confined spaces for long periods of time. Position Type / Expected Hours of Work Must have availability to work weekdays and weekend. Hours of employment are contingent on business needs, work required and/or as job duties demand. Work Environment This role routinely will have to maintain a safe and clean work environment, where chemicals are utilized to clean kitchen appliances such as, stoves, burners, ovens, sinks, refrigerator, and knives. This role will also need to be able to utilize computer systems and work-related electronic devices. The team member will be exposed to extreme temperatures while completing essential job tasks and duties. Physical Demands Hungry Llama LLC complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law. Consistent with those requirements, SSP America, Inc. will reasonably accommodate qualified individuals with a disability if such accommodation would allow the individual to perform the essential functions of the job, unless doing so would create an undue hardship. The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. While performing the duties of this job, the team member is regularly required to communicate with guests and fellow team members and be able to accurately exchange information in these situations; operate a computer and other office equipment, such as POS system, copy machine and computer printer; must be able to detect business patterns that require the increase or decrease in staff at a given moment in time; must be able to distinguish flavors when testing recipes to be prepared for guests; may be required to lift up to 25lbs about 50% of the time when receiving inventory or distributing product to company outlets; constantly exposed to both hot and cold temperature conditions. The team member is required and must have the ability to sit, stand, walk, kneel, crouch, stoop, reach, twist, and lift for extended periods of time. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Hungry Llama LLC is an equal opportunity employer and does not unlawfully discriminate against team members and applicants for employment on the basis of race, color, ancestry, national origin, citizenship, age, physical or mental disability, medical condition, pregnancy, religion, sex, gender, gender identity, gender expression, marital status, sexual orientation, protected U.S. military or veteran status, political affiliation, genetic information, union activity or any other bases protected by law. All Hungry Llama LLC employees, other workers and representatives are prohibited from engaging in unlawful discrimination. Job Types: Full-time, Part-time Pay: From $17.00 per hour Expected hours: 20 – 30 per week Benefits: Employee discount Flexible schedule Experience level: 2 years Restaurant type: Casual dining restaurant Shift: 8 hour shift Day shift Evening shift Morning shift Weekly day range: Monday to Friday Weekends as needed Experience: Restaurant experience: 2 years (Required) Shift availability: Day Shift (Preferred) Night Shift (Preferred) Ability to Commute: New York, NY 10014 (Required) Ability to Relocate: New York, NY 10014: Relocate before starting work (Required) Work Location: In person

The Appointment Setter is responsible for contacting potential clients and scheduling appointments for the sales team to discuss solar energy solutions. The ideal candidate will be able to generate interest in solar products and services, maintain a positive relationship with prospective clients, and ensure the sales team’s calendar is full and efficient. Key Responsibilities: Lead Generation & Qualification: Contact inbound leads and cold-call potential clients to identify those interested in solar energy solutions. Qualify leads based on specific criteria such as homeownership, energy needs, and budget. Appointment Scheduling: Schedule appointments for the sales team to meet with qualified leads at their homes or virtually. Coordinate with the sales team to ensure appointments are confirmed and properly logged. Customer Communication: Use phone, email, and other communication tools to engage potential clients. Educate prospective clients about the benefits of solar energy and how the company’s solutions can meet their needs. Follow-Up: Follow up with leads who have shown interest but haven’t yet scheduled an appointment. Send reminders to clients about their upcoming appointments. Data Entry & Management: Maintain accurate records of leads and appointments in the company’s CRM system. Ensure all communication and follow-ups are logged properly. Reporting: Provide regular reports on lead generation and appointment scheduling progress. Track metrics like appointment conversion rates and client satisfaction. Qualifications: High school diploma or equivalent (additional education or experience in sales is a plus). Previous experience in a customer service, sales, or appointment setting role (preferably in the solar or renewable energy industry). Strong communication skills (verbal and written). Ability to handle objections and work with a wide variety of potential customers. Familiarity with CRM software or willingness to learn. Highly organized with excellent time management skills. Skills and Abilities: Strong phone presence and confidence in making cold calls. Ability to engage and motivate leads to schedule an appointment. Positive attitude and the ability to work independently or as part of a team. Detail-oriented with strong follow-up skills. Understanding of solar energy concepts is a plus, but not required. Working Conditions: This position may involve working from a desk or office, with occasional fieldwork for client meetings if needed. Flexible working hours may be required, including evenings or weekends to reach potential clients. Physical Requirements: Ability to sit at a desk and work on a computer for extended periods. Ability to make outbound calls for several hours a day.

Looking for experienced security officers for retail location in Manhattan. FULL TIME WORK MUST HAVE: -New York State security guard license -Weekend Availability -Vaccinated for COVID-19, or have a medical/religious exemption granted by NYC Looking for responsible, hard-working guards, with open/flexible availability. Must be able to perform rounds on properties, fill out incident reports, and stand on feet for multiple hours at a time. Be able to reliably travel to work inclement weather including snow/rain, heat and freezing temperatures. Job Type: Full-time Pay: $18.00 per hour Schedule: 10 hour shift Evening shift Night shift On call Weekends as needed Work Location: In person

Christo Fifth Avenue - Curly Hair Salon NYC is a premier beauty salon dedicated to providing our clients with top-notch services in a luxurious and welcoming environment. We pride ourselves on offering a professional yet friendly atmosphere where our team works together to ensure each client has an exceptional experience. We are looking for a motivated and professional Salon Receptionist to join our dynamic team. Position Overview: As a Salon Receptionist, you will be the first point of contact for our clients, creating a positive and welcoming first impression. You will play a key role in managing the daily operations of the salon, including booking appointments, greeting clients, handling inquiries, and ensuring smooth communication between clients and salon staff. You should be a team player, organized, and dedicated to maintaining the highest level of customer service. Key Responsibilities: Greet clients upon arrival, ensuring they feel welcome and valued. Answer phone calls and respond to email inquiries, scheduling appointments, and assisting clients with their requests. Maintain an organized appointment calendar, ensuring that appointments are properly scheduled and confirmed. Process client check-ins and check-outs, handling cash and payments accurately. Handle client complaints and concerns in a professional and efficient manner. Maintain the cleanliness and organization of the reception area and salon environment. Promote and inform clients about services, special offers, and products available at the salon. Assist with inventory management and restocking of products. Work collaboratively with salon staff to ensure a smooth operation of services and client satisfaction. Perform additional administrative tasks as needed, including managing salon files, keeping client records up-to-date, and handling other office-related duties. Qualifications: Minimum of 2 years of experience as a receptionist or in a customer service role, preferably in a salon or beauty industry setting. Strong communication and interpersonal skills. Exceptional organizational skills with the ability to multitask in a fast-paced environment. Proficient in using salon booking software, Microsoft Office, and basic computer skills. Positive attitude, professional demeanor, and strong attention to detail. Ability to remain calm and effective under pressure. Knowledge of salon services and industry trends is a plus. Ability to work flexible hours, including evenings and weekends, as needed. Benefits: Competitive pay with performance-based incentives. Employee discounts on salon services and products. Opportunities for career growth and development within the company. Positive and supportive work environment.

About Us: Laveli NY and Laveli NJ is a high-end salon in New York City and New Jersey, known for delivering exceptional beauty services in a sophisticated environment. We pride ourselves on our commitment to excellence, both in service and in our work environment. Position Overview: We are seeking an experienced and polished Receptionist to join our elite team. The ideal candidate will possess a blend of professionalism, superior customer service skills, and salon industry experience. You will be the first point of contact for our clients, ensuring a seamless and welcoming experience from arrival to departure. Your role will involve managing appointments, providing excellent customer service, and supporting the smooth operation of the salon. Key Responsibilities: Calendar Management: Efficiently schedule, reschedule, and confirm appointments for clients and stylists, ensuring optimal use of salon resources and minimal wait times. Customer Service Excellence: Greet clients warmly, address their inquiries, and provide a high level of service throughout their visit. Handle any issues or special requests with professionalism and a positive attitude. Administrative Support: Manage phone calls, emails, and other correspondence with efficiency and discretion. Handle check-ins and check-outs, process payments, and maintain accurate records. Operational Efficiency: Ensure the reception area is clean, organized, and well-stocked with necessary supplies. Assist with inventory management and order supplies as needed. Qualifications: Experience: Minimum of 1-2 years of experience as a receptionist, preferably in a high-end salon or luxury service environment. Salon Knowledge: Familiarity with salon services, products, and industry trends is essential. Skills: Exceptional communication and interpersonal skills. Proficiency in calendar management software and point-of-sale systems. Strong organizational abilities and attention to detail. Appearance: Professional, polished, and well-groomed appearance in line with the salon's high standards. Flexibility: Ability to work evenings and weekends as required. What We Offer: Pay: $15.00 - $17.00 per hour - A dynamic and supportive work environment. - Discounts on salon services and products. Laveli Salon NY is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Job Types: Full-time, Part-time Pay: $15.00 - $17.00 per hour Schedule: 10 hour shift Monday to Friday Weekends as needed Experience: Customer service: 1 year (Preferred) Ability to Commute: New York, NY 10023 (Required) Work Location: In person

Job Overview: Leading on the operations strategy for the group – you will be responsible for ensuring a steady ship within the operations of the business. Oversee the head office function to drive revenue and retention alike. We are looking for an enthusiastic and driven Store Manager to join our team. The Store Manager will be responsible for overseeing daily store operations, managing staff, ensuring customer satisfaction, and driving sales. This is a leadership role that requires excellent management skills, a passion for F&B, and a commitment to achieving company goals. Benefit: · Monthly Sales bonus rewards · Employee Voucher · Overseas Training Opportunities · Career progression pathways available · 401K match(at least age 18 and after 60 days of employment) · Paid Time Off and Paid Holidays · Commuter Benefit · Health insurance、Dental insurance、Vision insurance · Disability insurance Job Responsibilities: · Develop standard operating procedures (SOPs) to allow the brand to expand while maintaining quality and service standards;· New Stores Openings: plan and execute the opening of NY-based new stores; · Oversee the preparation and implementation of all operational aspects, including staffing, equipment, inventory, high-quality service, cleanliness and compliance with company standards; · Ensure adherence to construction timelines and budgets for new stores;· Responsible for store cost control and management, turnover increase, and ensuring that Quality、 Service & Cleanliness (QSC) management meets local and company standards;· Work to exceed sales and targets to maximize profitability; · Develop and implement operational policies and procedures to enhance efficiency and productivity;· Collaborate closely with other teams, including supply chain, HR and marketing for continuous shop improvement. Requirements: · A minimum of 3 years Food & Beverage Management experience. Bonus points for Experience in multi chain store concept preferred. · Able to work in a fast pace working environment · Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or public holidays · Legal documentation establishing your identity and eligibility to be legally employed in the country in which you apply. · Ability to work full time (the work regularly demands in excess of 40 hours per week) including variable hours including early mornings, evenings, weekends and/ or holidays. · Mandarin speaking is preferred. Company Introduction: Naixue was founded in 2015, leading the launch of the "Nice Tea & excellent European soft bread" dual-category model. Focusing on the modern lifestyle with tea as the core, Naixue has formed three major business sections "freshly made tea", "Naiyuki tea" and "RTD bottled tea", and successfully created "duck dung Fragrant Treasure Tea", "Longjing Milk Tea" and many other hot products in the industry. On June 30, 2021, Naixue's tea was officially listed on the Hong Kong Stock Exchange. At present, Naixue’s tea adheres to the direct sales model, covering more than 80 major cities across the country, with more than 1,800 stores. Adhering to the concept of "beauty has its own power", Naixue's tea takes the mission of becoming "a global tea brand loved by customers" and is committed to becoming an innovator and promoter of tea culture going to the world. Job Type: Full-time Pay: $72,000.00 - $90,000.00 per year Benefits: 401(k) matching Flexible schedule Paid time off Parental leave Shift: 8 hour shift Day shift Evening shift Morning shift Experience: F&B: 3 years (Preferred) Language: Mandarin (Preferred) Work Location: In person