Director of Human Resources
6 days ago
Rochester
Job Description Position Summary: The human resources (HR) team plays a vital role in identifying, developing, and implementing programs and systems that support The Strong’s greatest asset—its staff, volunteers, and interns. The senior director of HR serves as a key contributor to the operations of the HR function and is responsible for the day-to-day administration and execution of HR programs, services, and processes. This role will oversee day-to-day leadership of 403b enrollments and employee education in conjunction with third party vendor(s). This role will also serve as one of the key backups for payroll processing up to 4 times each year. Working closely with the vice president (VP) for people and culture, this position helps translate organizational and team priorities into effective HR practices and procedures that support performance management, leadership development, employee engagement, operational excellence, and compliance. The director of HR provides leadership in the administration of HR operations while supporting the implementation of broader people and culture initiatives established by senior leadership. This position requires a highly skilled and service-oriented professional with strong organizational, problem-solving, and interpersonal skills. The incumbent must exercise sound judgment, maintain confidentiality, and remain informed about developments in HR practices and employment law. The employee is also expected to understand and work within the budgetary parameters associated with this role. At The Strong, we strive to cooperate and collaborate with one another in furthering objectives and in completing projects. Similarly, we are committed to maintaining a positive and enthusiastic work environment where all staff act with integrity and in accordance with the highest ethical standards. We believe that guests and colleagues deserve our best efforts every day. Essential Duties: The specifications described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. • Provide day-to-day administration of the HR function, including benefits and leave administration, recruitment operations, records management, compliance, and budgeting., • Serve as a key thought partner to the VP for people and culture in developing and implementing HR strategies and priorities that support organizational goals and workforce needs., • Support the administration of employee engagement, recognition, wellness, and other employee experience programs and activities., • Partner with the VP for people and culture to assess organizational training and development needs and coordinate training programs, workshops, and related learning opportunities., • Provide the HR generalist with guidance, training, coaching, workflow modeling, and performance input., • Build collaborative relationships with managers to provide coaching on performance management practices, including goal-setting, feedback, documentation, and employee development planning., • Partner with managers in addressing routine employee relations matters and facilitate early intervention and problem-solving efforts. Escalate sensitive or complex issues to the VP for people and culture as appropriate., • Oversee the museum’s recruitment and onboarding processes. Partner with hiring managers to assess staffing needs, support workforce planning efforts, review compensation considerations, and implement effective sourcing strategies., • Collaborate with the VP for people and culture to evaluate and refine compensation and benefits programs to ensure competitiveness, internal equity, and compliance with legal requirements., • Support the administration of benefits, leave, and performance management processes and support related reporting, analysis, communications, and compliance activities., • Manage the museum’s 403(b) retirement plan administration in collaboration with VP for People and Culture and the Senior Vice President of Finance, including contribution tracking, eligibility monitoring, compliance support, and audit preparation activities in partnership with Plan vendors and internal stakeholders., • Verify and respond to unemployment insurance claims and represent the museum at hearings, as applicable. Reconcile quarterly billing and monitor claims trends., • Provide input on the annual HR Budget., • Maintain awareness and understanding of employment laws, HR compliance requirements, and industry best practices., • Recommend and develop employee policies, procedures, and handbook content and support implementation and communication efforts to ensure consistency, understanding, and alignment with organizational values., • Participate in compensation and benefits benchmarking activities, surveys, and market data collection to support informed decision-making., • Identify opportunities to improve HR processes, workflows, and service delivery and recommend operational enhancements to increase efficiency and effectiveness., • Ensure the accuracy and integrity of HR data by partnering with the HR generalist to conduct periodic audits of the HRIS and related systems. Additional Responsibilities: • Participate on museum committees, project teams, and cross-functional initiatives as requested., • Support organizational planning and change management initiatives by providing operational HR coordination and administrative support as needed. Work Environment: Work is performed indoors in a professional office environment. This role routinely uses standard office equipment such as computers, phones, printers, and copiers. The noise level is typically low. This position may require occasional evening work as job duties demand, as well as occasional local travel. Physical Demands: While performing the duties of this job: This position requires frequent sitting in front of a computer and using repetitive typing motions, and the ability to talk and hear. Visual acuity to use a keyboard and operate computer equipment is required. Knowledge, Skills & Abilities: The candidate may possess any equivalent combination of education and experience that provides the required knowledge, skills, and abilities for successful performance. General minimum qualifications include: • Bachelor’s degree in business administration, human resources management, or related field., • 7-9 years of progressive HR experience, including leadership development, 403b employee support and audit management, employee relations, benefits and leave administration, compliance, and recruitment., • 3-4 years of experience overseeing payroll processing and proficiency with ADP preferred in the payroll processing and employee onboarding process., • Supervisory experience, including coaching and supporting employee performance and development., • Working knowledge of applicable employment laws and regulations, including FMLA, COBRA, ERISA, and related federal and state requirements., • Experience using HRIS platforms and strong overall technology proficiency, including Microsoft Office applications., • Proven ability to support organizational change, process improvement, and operational efficiency initiatives., • Commitment to maintaining current knowledge of HR trends, employment practices, and legal developments affecting the HR profession., • Ability to maintain professional composure and exercise sound judgment in difficult or sensitive situations., • Collaboration: Ability to collaborate effectively with individuals from diverse backgrounds and foster a respectful, inclusive, service-oriented workplace culture. Demonstrated ability to work independently while contributing effectively within a collaborative, team-oriented environment., • Communication: Excellent verbal, written, interpersonal, and presentation skills with the ability to communicate effectively and professionally with diverse audiences., • Guest Service: Models and is committed to delivering high-quality internal customer service and supporting a positive employee and guest experience across the museum., • Problem-Solving: Ability to analyze situations, evaluate options, and recommend practical and effective solutions to workplace and operational challenges., • Time Management: Strong organizational, analytical, and critical thinking skills with the ability to manage multiple priorities, meet deadlines, and maintain attention to detail. These qualifications are considered a plus: • Mastery of ADP platform., • Experience working for a nonprofit., • Master’s degree in business administration or human resources., • PHR, SPHR, SHRM-CP, or SHRM-SCP credential. Pre-Employment Requirements: Must consent to and pass a drug screen and criminal background check as conditions of employment. Disclaimer: The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Within reason, duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice. Employees are expected to accept reasonable assignments whether or not they are specifically included in this position description. Equal Opportunity Statement: The Strong is an equal opportunity employer. It is the policy of The Strong to provide equal employment opportunity to all persons without regard to gender, sexual preference, age, race, color, religion, genetic information, national origin, disability, military, or marital status. This policy of nondiscrimination applies to all aspects of the employment relationship, including but not limited to recruitment, selection, advancement, compensation, benefits, layoff, recall, transfer, and termination.
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