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  • Front of House Manager
    Front of House Manager
    2 months ago
    $80000–$95000 yearly
    Full-time
    Manhattan, New York

    Job Summary We are looking for a highly personable and attentive Front of House Manager whose primary focus is the customer experience, ensuring every guest feels welcomed, valued, and completely satisfied. While your main priority is being the dedicated, visible face of our establishment, you will also be responsible for essential administrative duties, specifically staff scheduling and communication. If you are someone who genuinely enjoys connecting with people and is organized enough to manage a smooth schedule, this is the perfect role for you. Core Focus: Guest Experience (Approx. 80% of Role) Your primary duties revolve around direct customer interaction and ensuring a seamless, positive visit for all guests: • Guest Relations: Be a constant, visible presence on the floor. Greet guests warmly, manage the flow of seating, and personally check on tables throughout their meal to ensure satisfaction., • Proactive Service: Anticipate customer needs before they are voiced (e.g., offering an extra drink, clearing a small item, or noticing a slight delay)., • Issue Resolution: Handle all customer complaints or concerns immediately and effectively with empathy, grace, and professionalism, turning a potentially negative experience into a positive one., • Environment Check: Continuously monitor the atmosphere—lighting, music, cleanliness, and overall energy—making sure the environment contributes positively to the guest experience., • Staff Support: Act as a communication bridge, quickly relaying critical information, special requests, or urgent table needs to the service staff or kitchen., • Administrative and Communication Responsibilities (Approx. 20% of Role), • These duties ensure the team is prepared to deliver excellent service:, • Staff Scheduling: Create, manage, and post the weekly staff schedule efficiently, ensuring proper coverage for all shifts while controlling labor costs., • Required App Proficiency: Must be experienced and proficient in using the Sling scheduling application for all scheduling tasks., • Team Communication: Ensure the finalized schedule and any urgent shift changes are promptly posted to the designated employee group chat platform., • Time-Off Management: Review and approve/deny time-off requests based on operational needs and staffing levels., • Qualifications, • Proven Experience: Minimum of [X] years of experience in a high-volume, customer-facing role, preferably in hospitality or a similar service industry., • Sling Proficiency is a Must: Demonstrated experience creating and managing schedules using the Sling scheduling application., • Tech Savvy: Comfortable using group communication platforms (like WhatsApp, Slack, etc.) to share information with staff., • People-First Attitude: An absolute passion for customer service and a natural ability to connect with diverse personalities., • Communication Skills: Exceptional verbal communication skills; the ability to speak clearly, listen actively, and respond professionally under pressure., • Does this updated description accurately reflect the balance between customer care and administrative duties you're looking for?

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  • Barista
    Barista
    2 months ago
    Full-time
    Long Island City, Queens

    We are seeking a passionate and dedicated Barista-counter server to join our team in creating exceptional coffee experiences for our customers. As a Barista, you will be responsible for preparing and serving high-quality beverages while providing outstanding customer service in a fast-paced café environment. Your expertise in coffee preparation and your ability to engage with customers will contribute to the warm and inviting atmosphere we strive to maintain. Duties Prepare and serve a variety of coffee and espresso drinks, ensuring consistency and quality in every cup. Operate the square POS system for processing transactions efficiently. Maintain cleanliness and organization of the café, including food preparation areas and customer seating. Provide excellent customer service by engaging with patrons, taking orders accurately, and addressing any inquiries or concerns. Manage time effectively during busy periods to ensure timely service without compromising quality. Adhere to food safety standards and regulations while handling food and beverages. Assist in inventory management, including restocking supplies as needed. Collaborate with team members to create a positive work environment focused on teamwork and mutual support. Qualifications Previous barista or coffee experience preferred, with a strong understanding of coffee preparation techniques. Strong customer service skills with the ability to communicate effectively with diverse clientele. Experience in food service or the food industry is advantageous. Excellent time management skills to handle multiple tasks efficiently during peak hours. Knowledge of retail math principles related to sales and inventory management is beneficial. Join us as we create memorable experiences through exceptional coffee!

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  • Now Hiring: Mattress Delivery Hero (a.k.a. The Muscle With Manners)
    Now Hiring: Mattress Delivery Hero (a.k.a. The Muscle With Manners)
    2 months ago
    $17 hourly
    Full-time
    Fanwood

    🚛 Now Hiring: Mattress Delivery Hero (a.k.a. The Muscle With Manners) Location: Fanwood, NJ Pay: $17/hr + tips (yes, people actually tip for great service—and ours is the best) Schedule: Full-Time, Tuesday–Saturday, 8:30 AM to 4:30 PM Benefits: Health insurance, a workout that counts as your gym session, and the satisfaction of helping people sleep better Who Are We? We’re Shovlin Mattress Factory, a family-owned business proudly serving New Jersey’s most well-rested residents. We handcraft our mattresses right here in Fanwood, then deliver them with the same love and care we put into making them. Our slogan? Stop Sleeping Around. Sleep on a Shovlin. (Yes, we went there. No, we’re not sorry.) Who Are You? You’re the kind of person who shows up on time, doesn’t panic at the sight of a flight of stairs, and knows how to treat customers—and their homes—with respect. You're strong (or at least gym-strong), polite, and can maneuver a mattress like a pro. If you can drive a big van or box truck and still wave at pedestrians like a friendly neighborhood delivery legend, you’re our kind of human. The Job: • Deliver our high-end mattresses, boxsprings, and powerbases to customers around NJ, and sometimes just over the borders into PA or NY., • Set everything up in bedrooms with white-glove care—no tossing mattresses through windows, please., • Be the face of Shovlin at the door—kind, courteous, and not smelling like you just ran a marathon., • On slow delivery days, lend a hand in the warehouse: straightening up, unloading supplier trucks, maybe even sweeping like a champ. You Must: ✅ Be able to lift 75–100 pounds without calling your chiropractor after every shift ✅ Have a clean driving record (no Fast & Furious resumes, please—Amy will check) ✅ Be comfortable driving a large van or box truck ✅ Take direction without pouting ✅ Be a team player (extra points if you laugh at our jokes) ✅ Treat our customers’ homes better than you treat your roommate’s Want In? Shoot your resume over to our very real Mattress Administrator, Amy, will reach out—unless you forget to attach your resume (don’t be that person). If you're ready to be the reason someone sleeps like a baby tonight, let’s do this. Team Shovlin 🛏️💪

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