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Job DescriptionDescription: Location: N.Y. - Multiple Locations - Monroe, Wayne, and Ontario Counties* Shift/Hours: Full-time based on business needs. General Summary: Reliant Community Federal Credit Union, ranked one of Rochester's top mid-sized companies eight years in a row, is seeking a Mortgage Originator to serve our members in our Monroe, Wayne, and Ontario County area branches. The Mortgage Loan Originator participates in the daily origination of residential mortgages including but not limited to discussions and interviews to evaluate needs, explain mortgage programs, match needs to credit union products, and assist with residential mortgage application process. As a Mortgage Loan Originator at Reliant, you will: • Achieve defined mortgage production goals., • Participate in the daily origination of residential mortgages., • Ensure the accuracy, completeness, and timely origination of residential mortgage requests and related documentation., • Prospect, develops and maintains active, ongoing referral relationships with realtors, attorneys, branch staff and other key constituent groups to develop and source business. Reliant offers an excellent work environment based on Accountability, Respect, and Teamwork (ART), along with an exceptional benefits package, including: • Ability to work remotely, • 401k retirement plan with up to a 4% employer match, plus a 3% safe harbor contribution, • Affordable Insurance (as little as $5/month!), • Generous Paid Time Off, • Branded Apparel, • Competitive WagesRequirements: Knowledge, Skills, and Abilities: • Broad knowledge of the mortgage industry and mortgage lending practices. General knowledge of secondary market underwriting and other quality standards. Functional understanding of FHA, VA, SONYMA, USDA and conventional mortgage program guidelines., • Ability to work outside of traditional office hours., • Excellent verbal, written, and listening skills., • Demonstrated record of positive customer service performance. Position Qualifications: • Minimum of 3 years secondary market mortgage origination experience required., • Established referral source network required., • Experience with mortgage Loan Origination System required., • High school diploma or equivalent required; college degree preferred. Physical Requirements: • Use keyboard, monitor, telephone, and other standard office equipment., • Ability to travel within the Credit Union's geographic service area, with a valid NYS driver's license and dependable transportation. Candidates considered for hire are subject to credit and other employment reference checks. Reliant Community Federal Credit Union is proud to be an Equal Opportunity Employer, AA Disability/Veteran. If you are interested in applying for employment and need special assistance or an accommodation to apply for a position, contact our Human Resources department via phone at 800-724-9282 or email at careers@reliantcu.com. The listed pay range includes base salary as well as variable compensation tied to goal attainment and performance metrics.

Job Description Alternatives FCU is seeking a Branch Manager to join our Member Service Team. Alternatives is a Community Development Financial Institution (CDFI) credit union serving Tompkins and surrounding counties, and is proud to find solutions for those left behind by the mainstream financial institutions. CDFIs share a common goal of expanding economic opportunity in low-income communities by providing access to fair financial products and services for local residents and businesses. At Alternatives FCU, our mission is to help build and protect wealth for people with diverse identities who have been historically marginalized by the financial industry; especially those with low wealth or who identify as Black, Indigenous, or People of Color (BIPOC). This mission is rooted in a deep commitment to equity and justice. The Branch Manager role includes overseeing staff performance, maintaining compliance with relevant laws and credit union policies, and ensuring that operational standards are consistently met. The Branch Manager is also responsible for mentoring and developing branch staff, resolving member issues, and maintaining branch security and prudent cash management. This role also plays a key part in delivering a strong consumer lending experience, with direct involvement in the lending process and responsibility for guiding and coaching staff to ensure loans are handled efficiently, consistently, and in alignment with member needs and sound credit practices. A bachelor's degree in business or related field is preferred, along with two (2) to three (3) years of credit union or banking leadership experience, a minimum of five (5) years of customer service or sales experience, and at least two (2) years of consumer lending experience, including originating and processing consumer loans. We believe that lasting impact starts from within. That's why we strive to cultivate a team that reflects the communities we serve; diverse in race, ethnicity, gender identity, sexual orientation, ability, socioeconomic background, and lived experience. We actively seek out candidates who bring a range of perspectives and are committed to challenging systemic inequities in financial systems. We are proud to be an equal opportunity employer and strongly encourage applications from people who are BIPOC, women, LGBTQIA+, people with disabilities, and members of other historically excluded communities. We know that not everyone checks every box, and that's okay. If you're excited about this role and our mission, we encourage you to apply, even if your experience doesn't align perfectly. We are passionate about financial justice and bringing equity to wealth-building systems and we invite you to join us!

Job Description DATE: June 4th, 2026 STATUS: Full time / Non-Exempt REPORTS TO: Branch Manager LOCATION: Rochester Region COMPENSATION: The starting hourly wage for this position is expected to be between $26.00-$28.00 per hour. The actual hourly wage will be determined based on experience and other-job related factors, consistent with applicable law. HOURS: 37.50 hours per week SCHEDULE: Monday 8:30 – 4:30 / Tuesday 8:30 – 4:30 / Wednesday 9:30 – 4:30 / Thursday 8:30 – 5:30 / Friday 8:30 – 6:30 / Saturday 8:30 – 1:30* *Schedule may vary based on business needs. Must be available to work 2-3 Saturdays per month. Position Overview: Floating Senior Member Service Specialist The primary function of the Floating Senior Member Service Specialist (Sr. MSS) is to uncover members’ needs and make appropriate and timely suggestions of products and services to members. This is performed in person, as well as over the telephone. It is essential that the Floating Senior Member Service Specialist provides members with accurate information, regarding the credit union’s products and services, and responds to any questions, concerns, or complaints, in an effective and professional manner. The Floating Senior Member Service Specialist will be assigned to various branch locations, throughout the Rochester region. Essential Functions • Display excellent interpersonal and telephone skills being able to interact professionally and effectively with members face to face and over the telephone., • Promote and cross-sell credit union products and services that best suit our members’ needs., • Meet sales goals as determined by management., • Initiate contact with members to discuss unaddressed needs., • Ask for business referrals from satisfied members., • Develops member connections and increases member loyalty. Conducts new account follow-ups, utilizes cross-sell methods by creating opportunity, counseling members, etc., • Process member transaction requests accurately and efficiently. Transactions at the Sr. Member Service desk include, but are not limited to, loan closing, new account/product opening, certificates, renewals, etc., • Research and resolve member questions, problems and complaints by either telephone, written correspondence or in person., • Ability to perform Head Teller Duties, such as directing daily activities of teller line (i.e. balancing, complete necessary logs)., • Maintain knowledge of daily operations of the ATM, including balancing, replenishment and maintenance., • Assist with the coordination of day-to-day operations of the branch in conjunction with the branch management., • Assist staff in accurately completing monthly tracking reports., • Assist in mentoring new Member Service Specialists., • Responsible for balancing daily work., • Adhere to credit union and departmental policies and procedures., • Work flexible schedule and overtime as requested., • Update and document information learned about members on the system. Other • Recommend changes to products/services as a member advocate., • Assume the responsibilities of Acting Branch Manager when directed by management., • Notarize documents when needed., • Participate in any special projects, as assigned by management., • Assist others in various duties upon management's request., • Work overtime when requested by management., • Prepare workstation at the beginning of each day and ensure proper inventory of supplies throughout the day. Qualifications Education/Experience: An equivalent combination of the following: • High School Diploma/Equivalency required., • Minimum two-three years’ prior MSS experience., • Prior leadership experience., • Excellent knowledge of credit union policies and procedures. Skills • Effective communication skills, including listening skills, to build relationships and member loyalty., • Excellent interpersonal skills to create positive member experience., • Ability to cross-sell products and services., • Strong attention to detail and excellent organizational skills., • Strong math and keyboarding skills. Working Environment • Must be able to sit and or stand for an extended period of time in a normal office environment., • Occasional lifting required. Licensure Requirements • In compliance with the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (S.A.F.E. Act) and the statute’s regulations, applicants must be eligible to register as a Mortgage Loan Originator (MLO). Candidates being considered will be subject to a credit check and fingerprinting. Safe Work Performance Expectations We expect our employees to follow all objectives for safe work performance and be responsible for their own actions and conduct. Our workers also play a significant role in the success or failure of our program. EQUAL OPPORTUNITY EMPLOYER: The Summit Federal Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, protected veteran status, or status as a qualified individual with disability. Subject to the compliance requirements of all related federal regulations, including but not limited to; the Bank Secrecy Act (BSA), Anti Money Laundering (AML), Information Security and Privacy policies and procedures. Employees complete annual BSA, AML, Information Security, Privacy, and other job-related training requirements as established by the Summit and within deadlines. *Note: The above information on this job has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Job Description STATUS: Full Time / Exempt REPORTS TO: Senior Vice President, Enterprise Risk Management LOCATION: Rochester HOURS: 37.50 hours per week SCHEDULE: Monday – Friday, 8:30am – 5:00pm COMPENSATION: The salary range for this position is expected to be between $130,000-$140,000. The actual salary will be determined based on experience and other-job related factors, consistent with applicable law. Position Summary Under the general supervision of the Senior Vice President of Enterprise Risk Management, the primary function and responsibility of the Director of Risk Management is to oversee the Credit Union’s enterprise-wide risk assessment program, vendor management function and physical security role. This position manages a team of professionals in the development, implementation, and execution of various operational risk initiatives at the credit union. The Director of Risk Management assesses the implications of various legal, regulatory, or operational risks on credit union decisions. Perform all responsibilities in a manner that serves The Summit’s Mission and upholds the credit union’s values. Essential Responsibilities - Must be capable of performing the following essential responsibilities, with or without reasonable accommodations, as outlined below. • Lead the design, implementation, and ongoing maturity of the enterprise risk management (ERM) framework aligned with the Credit Union’s strategic objectives and risk appetite., • Serve as a key advisor to senior leadership and the Risk Committee on risk exposures, emerging threats, and risk mitigation strategies., • Ensure compliance with applicable regulatory guidance (e.g., NCUA, state regulators) and industry best practices., • Coordinate cross‑functional risk activities with all departments including IT, Compliance, Fraud, Facilities, Human Resources, and Operations., • Oversee periodic enterprise‑wide risk assessments, including operational, strategic, compliance, reputational, and third‑party risks., • Monitor risk metrics, key risk indicators (KRIs), and reporting dashboards for exposure and control effectiveness., • Ensure timely escalation of material risks, control weaknesses, or incidents to senior leadership and the Risk Committee., • Oversees the Physical Security Officer in day‑to‑day direction and priority setting, ensuring alignment with organizational goals, while operating within a shared physical security governance model with Facilities, Information Security and Member Services., • Coordinate with other Credit Union stakeholders to ensure appropriate safeguards are in place for members, employees, and asset protection (e.g., access controls, alarms, surveillance, cash handling controls)., • Oversee incident response, investigations, and post‑incident reviews related to robberies, break‑ins, workplace violence, or other security events., • Lead the third‑party risk management (TPRM) program, and maintain robust due diligence, onboarding, risk tiering, and ongoing monitoring standards for vendors and service providers., • Oversee the assessment of vendor controls related to security, business continuity, regulatory compliance, and financial stability., • Ensure contracts and service‑level agreements appropriately address risk, confidentiality, audit rights, and regulatory expectations., • Develop, maintain, and enforce risk management–related policies, standards, and procedures across the organization. Periodically test adherence to policies through reviews, assessments, and coordination with Internal Audit., • Communicate risk concepts in a practical, business‑focused manner that supports informed decision‑making., • Support risk education related to physical security awareness, vendor risks, and operational resilience., • Stay informed of regulatory changes, industry trends, and emerging threats relevant to credit unions., • Support regulatory examinations, audits, and remediation efforts related to risk management., • Coordinate with the Director of Compliance and Risk Management in the execution of the compliance testing program to validate the integrity of current policies and procedures pertaining to regulatory adherence., • Lead the vendor management function and supervise the ERM vendor management analyst in the execution of the vendor management program to provide for effective third-party risk management for the credit union., • Assist SVP of Enterprise Risk Management with the overall disaster recovery preparedness of the Credit Union. Oversee the coordination, testing and maintenance of the credit union’s business recovery plan as necessary. Other Responsibilities • Perform other tasks and duties as assigned., • Provide a positive example to all areas of the Credit Union through interactions with others. *Note: The above information on this job has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Qualifications and Skills Education & Experience - Applicants must possess the following qualifications or an equivalent combination of education and experience: • Education: Must possess a four-year degree with a major in Business, Criminal Justice, Accounting, or other related field. Advanced degree and/or certification (Compliance, Risk Management, etc.) strongly preferred., • Experience: A minimum of 10 years’ experience in a financial services organization, to include demonstrated leadership. NCUA regulatory compliance experience preferred., • Senior manager with extensive experience in Enterprise Risk Management, governance, and regulatory oversight, • Trusted advisor to executive leadership on risk appetite, strategy, and resilience, • Proven leader in enterprise-wide risk program design and execution aligned to business objectives., • Deep knowledge of risk frameworks and regulatory standards (e.g., COSO ERM, ISO 31000), • Strong communicator recognized for translating complex risk into clear, actionable insights, • Collaborative leader with a record of building high-performing, cross‑functional teams Knowledge/Skills/Abilities (including Technical & Systems/Equipment Proficiencies) • Excellent leadership and communication skills, • Understanding of credit union products and services, • Excellent oral and written communication skills, • Sound analytical skills and strong problem-solving skills, • PC skills, including proficiency in Microsoft Word and Excel, • Ability to work under tight time frames and on issues that can have a significant impact on The Summit, • Ability to analyze data and make decisions or recommendations to Senior Leadership, • Ability to manage multiple deliverables, as well as ad hoc projects. Establish appropriate expectations and subsequently deliver the final product as agreed upon., • Ability to manage multiple tasks, • Ability to keep duties organized, • Must be able to travel to various branches and the corporate office periodically or as needed to attend meetings Physical Requirements • Lifting (5-10 pounds), • Standing/Sitting extended periods of time, while working in front of computer monitor, • Typing / Data Entry, • Professional Office Environment, • Overhead Lighting Training and Compliance Requirements Subject to the compliance requirements of all related federal regulations, including but not limited to; the Bank Secrecy Act (BSA), Anti Money Laundering (AML), Information Security and Privacy policies and procedures. Employees complete annual BSA, AML, Information Security, Privacy and other job-related training requirements as established by the Summit and within deadlines. The Summit Federal Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, protected veteran status, or status as a qualified individual with disability.

Job Description Want to Submit a Resume? Perhaps our current openings are not a match for your qualifications. If so, you may submit your application and resume, as part of this career post, for consideration as future opportunities arise at The Summit Federal Credit Union, in the Rochester, Buffalo, and Syracuse Regions.* Opportunities Frequently Available (Part Time & Full Time) - Check Career Page for Current Openings Teller – Provides quality member service by working with members to process transactional needs. Using cross-selling techniques, Tellers uncover the needs of members and then refer or sell financial products and services that are best suited for each member. Member Service Specialist – Using cross-selling techniques Member Service Specialists (MSS) uncover the needs of members and provide them with information, in order to help members determine which products or services will best meet their needs. Then, the MSS assists members with accessing those resources. This is performed in person, as well as over the telephone. Member Service Center Representatives – Establishes and maintains a positive rapport with members, leading to loyal relationships with members. Member Service Center Representatives (MSCRs) accomplish this by listening and responding to members' requests. MSCRs receive most transaction requests via phone communications, as well as through email and postal mail correspondence. Using cross-selling techniques, MSCRs provide valuable information to members about the features and benefits of the products and services offered by The Summit. Future Opportunities That May Become Available - No Current Openings Accounting Branch Management Call Center Collections Compliance & Risk Management Consumer Lending Facilities Human Resources Indirect Lending Information Systems Information Technology Marketing and Business Development Member Technology Solutions Mortgage Training and Development • Please Note: All candidates must submit an application and resume in order to be considered for current and/or future career opportunities. Aside from branch roles, all other roles work from our Corporate Office located in Rochester, NY. EQUAL OPPORTUNITY EMPLOYER The Summit Federal Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, protected veteran status, or status as a qualified individual with disability.

Job Description STATUS: Full-time / Exempt REPORTS TO: Director of Member Service Center LOCATION: Rochester, Corporate Office COMPENSATION: The starting salary for this position is expected to be between $80,000 - $85,000. The actual salary will be determined based on experience and other-job related factors, consistent with applicable law. HOURS: 37.5 hours per week, including Saturdays (as needed) SCHEDULE: Monday – Friday 8:00am – 5:00pm, Saturday 8:00am – 2:00pm Position Summary The Manager, Member Service Center reports to the Director, Member Service Center, and is responsible for overseeing and assisting in the development of the Supervisor, Team Leads, and Member Service Center Representatives. This individual is responsible for providing high level support to team leadership and staff on escalated member service issues and inquiries, and for ensuring successful achievement of department sales and member service goals. Additionally, the individual is responsible for optimizing technology to ensure operational efficiencies and supporting strategic initiatives. Performs all responsibilities in a manner that serves The Summit’s Mission and upholds the credit union’s values. Essential Responsibilities – Responsible for the daily performance of the call center, ensuring that the team provides secure, compliant, and top-tier service for all account-related inquiries. Strategic Responsibilities: · Operational Excellence: Oversee daily workflows to ensure service level agreement (SLA’s) are met for the staff and call overflow vendor by managing staffing levels based on peak call volume trends. Monitor and provide guidance on member communications, via the Member Service mailbox, Live Engage (Chat), and social media platforms provided by the Marketing Department. · Compliance & Risk Management: Ensure 100% adherence to financial regulations and internal security protocols to protect sensitive customer data. · Performance Analytics: Analyze call data and KPIs to identify bottlenecks, reporting weekly/monthly performance trends to executive leadership. Utilize the Work Force Management system to review and approve the monthly MSC staffing schedule ensuring that it meets the staffing needs of the department. Monitor daily and respond, as needed to any unexpected volume or staffing events · Process Improvement: Partner with the Member Service Center Director, IT and Product teams to streamline the "customer journey," reducing friction in account authentication and common transaction workflows. Leadership & People Management · Culture Building: Cultivates an engaged and high-performing team environment where employees feel empowered, valued, and motivated to excel. Provides clear direction, expectations, and regular coaching to develop team capabilities and drive consistent performance. Maintain high employee morale and retention in a fast-paced environment through engagement initiatives and transparent communication. Collaborate with and be responsive to others, in daily interactions and on shared initiatives, with a focus on building respectful and professional relationships with colleagues in all areas of the credit union. · Mentorship: Directly manage and coach leadership staff to drive professional growth and high performance. Monitor service quality by resolving complex cases, focusing on Creating Member Loyalty (CML), compliance and identity verification, to optimize the member journey. · Escalation Management: Directly manage high-risk escalations and complex member grievances as the final point of contact. You will champion the recovery of member satisfaction by providing immediate, high-level conflict resolution that aligns with credit union values and preserves member retention. · Data Support: Provide daily, weekly, and month-end reports, identifying trends, providing support for service recommendations. Required Qualifications · Experience: 5+ years of experience in call center management, specifically within banking, credit unions, or fintech. · Regulatory Knowledge: Deep understanding of financial industry standards and privacy laws (e.g., Gramm-Leach-Bliley Act). · Technical Savvy: Expert-level experience with Workforce Management (WFM) tools, IVR systems, and CRM platforms (e.g., Salesforce or Genesis). In coordination with and under the direction of the Director, serve as an administrator/advanced user role for all member service-related software systems and programs. Participate in testing, provide support, and make recommendations on new technology, as necessary. · Education: Bachelor’s degree in finance, Business Administration, or related field. Key Performance Indicators (KPIs) The success of this role is measured by: · Service Level: % of calls answered within X seconds. Monitor and assess key performance indicators and relevant departmental statistics (such as Chat, call volume, MSC email, member experience (XP) responses, abandonment rates, schedule adherence, branch support, and quality service) to Director, as well as to Senior Leaders · Net Promoter Score (NPS): Overall customer loyalty and satisfaction. Employ Creating Member Loyalty, service standards and Member Engagement tools to ensure high employee performance and extraordinary member experience. · Cost Per Contact: Balancing high-quality service with operational budget constraints. · Attrition Rate: Keeping agent turnover below industry benchmarks. Other Responsibilities · Complete requests and projects on a timely basis, as assigned. · Serve as a backup call representative during peak times. · Perform duties of Member Service Center staff member as needed. · Perform other various duties as assigned. Qualifications and Skills Education & Experience - Applicants must possess the following qualifications or an equivalent combination of education and experience: · Education: Bachelors’ degree in a related field · At least 5 to 7 years’ professional experience, with at least 3 - 5 years in management/leadership position, preferably in a busy call center and/or high performing financial institution. Likewise, 3-5 years prior sales and service experience focused on creating positive member/customer experiences, strongly preferred. Knowledge/Skills/Abilities (including Technical & Systems/Equipment Proficiencies) · Excellent verbal and written communication skills, specifically, exhibiting a calm and reassuring demeanor to staff and members. · Proven ability to motivate, train/develop employees and inspire a team working environment. · Must possess aptitude for providing high level member service and problem resolution. · Strong interpersonal, analytical, and organizational skills. · Strong critical problem-solving skills. · Ability to handle confidential/sensitive situations in a professional manner. · Ability to manage and prioritize multi-functional tasks. · Advanced knowledge of Microsoft Windows and Office Suite, including Word, Excel, Outlook, & Power Point. Physical Requirements · Lifting (5-10 pounds) · Standing/Sitting extended periods of time, while working in front of computer monitor · Typing / Data Entry · Professional Office Environment · Overhead Lighting Training and Compliance Requirements · Subject to the compliance requirements of all related federal regulations, including but not limited to; the Bank Secrecy Act (BSA), Anti Money Laundering (AML), Information Security and Privacy policies and procedures. Employees complete annual BSA, AML, Information Security, Privacy and other job-related training requirements as established by the Summit and within deadlines. Licensure Requirements · In compliance with the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (S.A.F.E. Act) and the statute’s regulations, applicants must be eligible to register as a Mortgage Loan Originator (MLO). Candidates being considered will be subject to a credit check and fingerprinting. EQUAL OPPORTUNITY EMPLOYER: The Summit Federal Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, protected veteran status, or status as a qualified individual with disability. Subject to the compliance requirements of all related federal regulations, including but not limited to; the Bank Secrecy Act (BSA), Anti Money Laundering (AML), Information Security and Privacy policies and procedures. Employees complete annual BSA, AML, Information Security, Privacy, and other job-related training requirements as established by the Summit and within deadlines. *Note: The above information on this job has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Job Description DATE: June 5th, 2026 STATUS: Full-time / Exempt REPORTS TO: Manager, Business Analyst LOCATION: Corporate Office (must reside in Rochester, NY region) COMPENSATION: The starting salary for this position is anticipated to be between $60,000 - $80,000. The actual salary will be determined based on experience and other-job related factors, consistent with applicable law. HOURS: 37.5 hours per week, including Saturdays (as needed) Functions Overview: The Business Analyst oversees key technology platforms managed by the Business Analyst Team, ensuring reliable, efficient operations and alignment with business goals. This role collaborates with internal stakeholders and external vendors to troubleshoot issues and maintain managed platforms. This role also leads complex projects, gathers and analyzes requirements, documents business processes, and supports the implementation of enhancements for platforms overseen by the Business Analyst Team. The position also serves as a subject matter expert and mentor within the team, promoting best practices in analysis, documentation, and stakeholder communication. Essential Responsibilities: Must be capable of performing the following essential responsibilities, with or without reasonable accommodations, as outlined below: Technology System Ownership: Serve as administrator and subject matter expert for technology platforms managed by the Business Analyst Team including, but not limited to: Online and Mobile Banking, Intranet, Member eSign Forms & Microsoft Forms Platforms, IT Service Platform, Branch Appointment Scheduler. · Responsibilities Across All Platforms: o Monitor and manage support tickets, ensuring timely resolution and accurate documentation. o Collaborate with IT, vendors, and internal teams to troubleshoot issues, implement updates, resolve technical issues, and drive continuous improvement. o Maintain working relationships with vendors and support teams to ensure smooth communication and timely issue resolution. o Oversee system support, issue management, and documentation to maintain stable, efficient operations. o Conduct detailed analysis of owned business processes, systems, and requirements to identify areas for improvement that can be supported. o Analyze systems and business processes to identify efficiency opportunities, support platform enhancements, and optimize member and employee experiences. o Advise departments and branches on solution options, impacts, and recommendations. o Assist with system updates, releases, patches, and integrations by conducting testing, maintaining documentation, and preparing communications regarding updates or outages. o Maintain comprehensive documentation, including business requirements, solution designs, process flows, test plans, and system configurations. o Identify and support opportunities for process improvement, efficiency gains, and enhanced collaboration with vendors and external partners. · Platform-Specific Responsibilities: o Online and Mobile Banking: Oversee configuration and change management. Ensure the digital banking platforms meet compliance and security standards while providing a user-friendly experience. Communicate system changes and updates to internal stakeholders, ensuring front-line staff are informed and prepared. o Intranet: Coordinate governance, consistency, and accessibility across all intranet content. Lead the annual content audit to ensure pages are accurate and relevant. Partner with department owners to create or revise pages as needed. o Member eSign & Microsoft Forms Platform: Administer form creation, maintenance, and audit process to ensure forms are functional and user-friendly. Coordinate with department owners to gather requirements for new forms or updates. Maintain an organized and accessible library of member and staff forms. o IT Service Platform (Asset Management & Ticketing System): Maintain structure, workflows, and governance within the IT service platform. Support configuration updates and assist in process automation and asset catalog maintenance. o Branch Appointment Scheduler: Oversee system administration and related components by serving as a point of escalation and collaborating with team members to troubleshoot and resolve issues, ensuring a stable environment and an efficient scheduling experience for both staff and members. Project SME, Leadership, & Advanced Analysis · For technology platforms managed by the Business Analyst Team: o Lead large-scale, high-priority initiatives by gathering and analyzing business requirements, documenting processes, and assisting with system design, configuration, and implementation. o Participate in project task requirements, ensuring deliverables are accurate, timely, and aligned with business objectives. o Collaborate with cross-functional teams to validate requirements, clarify processes, and ensure solutions meet operational needs. o Serve as a liaison between departments, branches, and technical teams to facilitate clear communication and efficient project execution. · Conduct research on purchased technologies to support product implementation, excluding the implementation of these products. Training & Development: · Mentor and guide Business Analysts, reviewing deliverables to ensure quality and consistency. · Lead training sessions and knowledge-sharing workshops within Technology teams. · Assist in developing onboarding and training materials for new Business Analysts. · Serve as backup to the Business Analyst Manager, providing leadership and decision-making support. Additional Responsibilities: · Prepare recurring and ad-hoc reports as requested by management. · Participate in special projects and assignments as requested by management. · Facilitate regular meetings with internal stakeholders to gather feedback, identify process improvement opportunities, and align system enhancements with business needs. · Stay current on industry trends and emerging technologies to recommend new solutions and support strategic planning. Safe Work Performance Expectations · We expect our employees to follow all objectives for safe work performance and be responsible for their own actions and conduct. Our workers also play a significant role in the success or failure of our program. *Note: The above information on this job has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Qualifications Knowledge & Experience: Applicants must possess the following qualifications or an equivalent combination of education and experience: · Education: 2-year degree in a technical/business or related area, or mix of education/experience (4-year degree preferred) · Experience: 3-5 years of experience in technology administration/business analyst/project support Technical & Systems/Equipment Proficiencies: · Banking & Online/Mobile Banking Software · Microsoft Office Suite, particularly: Outlook, Word, Forms, SharePoint, Teams, Bookings and Excel · Office equipment, such as computers, printers, copiers, and fax machines, as well as multi-line phone systems · AI Technology Abilities Physical: · Lifting (10 - 20 pounds) · Standing/Sitting extended periods of time · Extended periods of time working in front of computer monitor · Travel/Drive to various work locations for business related matters · Typing Comprehension: · Demonstrated innovative thinking and managerial courage skills · Solid leadership and project management skills · Excellent organizational and analytical skills · Excellent oral and written communication skills · Effective collaboration and team building skills Work Environment · Professional Office Environment · Overhead Lighting Licensure Requirements · In compliance with the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (S.A.F.E. Act) and the statute’s regulations, applicants must be eligible to register as a Mortgage Loan Originator (MLO). Candidates being considered will be subject to a credit check and fingerprinting. Employment Expectation · Perform all responsibilities in a manner that serves The Summit’s Mission “We’re here to improve our members’ lives” and upholds the credit union’s values of Respect, High Standards, Inspire, Integrity, and Care. The Summit Federal Credit Union is an equal opportunity employer. · All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, protected veteran status, or status as a qualified individual with disability. EQUAL OPPORTUNITY EMPLOYER: The Summit Federal Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, protected veteran status, or status as a qualified individual with disability. Subject to the compliance requirements of all related federal regulations, including but not limited to; the Bank Secrecy Act (BSA), Anti Money Laundering (AML), Information Security and Privacy policies and procedures. Employees complete annual BSA, AML, Information Security, Privacy, and other job-related training requirements as established by the Summit and within deadlines. *Note: The above information on this job has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

The Summit Federal Credit Union in Rochester, NY is a member-owned financial institution established in 1941. With close to $1.5 billion in assets and over 90,000 members across 15 branches in Western, Central, and Finger Lakes regions, The Summit offers accounts, loans, mortgages, investment products, and digital banking. Its mission focuses on accessible, personalized financial support, community involvement, and inclusivity. The Summit Federal Credit Union is seeking a tech-oriented executive for Vice President of Information Technology. Reporting to the SVP of IT & Project Management, this hands-on role manages IT infrastructure, core systems, network administration, Symitar programming, enterprise apps, cloud environments, electronic communications, document and identity management. Duties include leading technical teams, ensuring secure/scalable operations, handling vendors, implementing security measures, and developing IT strategies and disaster recovery protocols. The VP will architect solutions, tackle technical issues, and act as a senior resource during major incidents. Responsibilities also cover Microsoft 365 admin, managing integrations, change management, automation, service improvement, and regulatory compliance. Information Security Responsibilities • Collaborate with Information Security Governance on audits, risk mitigation, and incident response., • Oversee and maintain security technologies (firewalls, IDS/IPS, endpoint protection, SIEM, MFA, vulnerability scans)., • Manage patching, system hardening, access controls, and vendor coordination., • Supervise third-party providers for security monitoring and lead incident response when necessary. Other Responsibilities • Keep abreast of tech trends and regulations., • Serve on committees and special projects., • Represent IT in meetings and build industry relationships., • Support AI and machine learning initiatives in line with strategic goals., • Attend board meetings and credit union events as needed. Qualifications and Skills Education & Experience • Bachelor’s degree in IT or related field required., • 7–10 years in IT, including 5+ years in leadership roles., • Strong expertise in network, server, application architecture, and troubleshooting., • Experience in enterprise infrastructure, integration, security controls, vendor management, and contract negotiation., • Financial services experience is preferred. Knowledge/Skills/Abilities • Exceptional leadership, mentoring, and team-building abilities., • Excellent communication and collaboration skills., • Advanced knowledge of enterprise IT, Symitar/core banking systems, and integrations., • Analytical, problem-solving, and decision-making proficiency., • Skilled in Microsoft Office Suite and collaboration tools., • Understanding of IT compliance and information security standards.

HomeGoods At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer. Job Description: Opportunity: Grow Your Career Responsible for delivering a highly satisfied customer experience proven by engaging and interacting with all customers, embodying customer experience principles and philosophy, and maintaining a clean and organized store environment. Adheres to all operational, merchandise, and loss prevention standards. May be cross-trained to work in multiple areas of the store in order to support the needs of the business. • Role models established customer experience practices with internal and external customers, • Supports and embodies a positive store culture through honesty, integrity, and respect, • Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures, • Promotes credit and loyalty programs, • Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards, • Accurately processes and prepares merchandise for the sales floor following company procedures and standards, • Initiates and participates in store recovery as needed throughout the day, • Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store, • Provides and accepts recognition and constructive feedback, • Adheres to all labor laws, policies, and procedures, • Supports and participates in store shrink reduction goals and programs, • Participates in safety awareness and maintains a safe environment, • Other duties as assigned Who We’re Looking For: You. • Possesses excellent customer service skills, • Able to work a flexible schedule to support business needs, • Possesses strong communication and organizational skills with attention to detail, • Capable of multi-tasking, • Able to respond appropriately to changes in direction or unexpected situations, • Capable of lifting heavy objects with or without reasonable accommodation, • Works effectively with peers and supervisors, • Retail customer experience preferred Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information. In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Applicants with arrest or conviction records will be considered for employment. Address: 720 Jefferson Rd Ste 600 Location: USA HomeGoods Store 0245 Henrietta NY This position has a starting pay range of $16.00 to $16.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

Job Description STATUS: Full-time / Non-Exempt REPORTS TO: Branch Manager LOCATION: Henrietta Branch HOURS: 37.5 hours per week COMPENSATION: The starting hourly wage for this position is expected to be $18.00 per hour. The actual hourly wage will be determined based on experience and other-job related factors, consistent with applicable law. SCHEDULE*: Tuesday 8:30 – 4:30pm/ Wednesday 9:30-4:30pm / Thursday 8:30 – 5:30pm / Friday 8:30– 6:30pm / Saturday 8:30 – 1:30 Position Overview The primary function of a Teller (Full Time) is to provide quality member service while processing member transactions accurately and in a timely efficient manner. Exhibit knowledge in Branch Operational Procedures and promote relationships by referring and selling financial products and services that best suit our members’ needs. Essential Functions • Represent the Credit Union with a positive, courteous, enthusiastic and professional attitude towards all members, colleagues, management, board members and outside vendors., • Responsible for performing transactions accurately and efficiently via phone and in person., • Responsible for balancing daily work., • Answer inbound teller-line member support phones and process telephone requests., • Consistently make appropriate and timely suggestions/referrals of products and services to members., • Make quality referrals to Member Service Specialists for thorough review of features and benefits of products and services., • Make quality referrals to the Summit Retirement and Investment Services department., • Meet sales goals as determined by management using CML., • Adhere to credit union policies and departmental/branch procedures., • Update and document information learned about members in Contact Event Manager. Other • Prepare workstation at the beginning of each day and ensure proper inventory of supplies throughout the day., • Completion of special projects as assigned by the Head Teller or management., • Assist Head Teller with daily close-out procedures and any other duties as requested., • Strictly adhere to the established security and regulatory procedures while maintaining security of the work area and member sensitive documents, ensuring that it presents a well maintained, organized and neat appearance. Qualifications Education/Experience: An equivalent combination of the following: • High School Diploma/Equivalency required., • Minimum six months’ cash handling experience., • Prior sales experience preferred. Skills • Strong math and keyboarding skills required., • Effective communication skills, including listening skills., • Excellent interpersonal skills., • Proficient sales skills, with the ability to recognize opportunities that meet member needs., • Ability to build member relationships and promote member loyalty. Working Environment • Must be able to sit and or stand for an extended period of time in a normal office environment., • Occasional lifting required., • Ability to travel to other branch locations for staffing assistance, trainings and meetings as assigned. EQUAL OPPORTUNITY EMPLOYER: The Summit Federal Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, protected veteran status, or status as a qualified individual with disability. Subject to the compliance requirements of all related federal regulations, including but not limited to; the Bank Secrecy Act (BSA), Anti Money Laundering (AML), Information Security and Privacy policies and procedures. Employees complete annual BSA, AML, Information Security, Privacy, and other job-related training requirements as established by the Summit and within deadlines. *Note: The above information on this job has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Homesense At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer. Job Description: Opportunity: Grow Your Career Responsible for delivering a highly satisfied customer experience proven by engaging and interacting with all customers, embodying customer experience principles and philosophy, and maintaining a clean and organized store environment. Adheres to all operational, merchandise, and loss prevention standards. May be cross-trained to work in multiple areas of the store in order to support the needs of the business. • Role models established customer experience practices with internal and external customers, • Supports and embodies a positive store culture through honesty, integrity, and respect, • Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures, • Promotes credit and loyalty programs, • Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards, • Accurately processes and prepares merchandise for the sales floor following company procedures and standards, • Initiates and participates in store recovery as needed throughout the day, • Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store, • Provides and accepts recognition and constructive feedback, • Adheres to all labor laws, policies, and procedures, • Supports and participates in store shrink reduction goals and programs, • Participates in safety awareness and maintains a safe environment, • Other duties as assigned Who We’re Looking For: You. • Possesses excellent customer service skills, • Able to work a flexible schedule to support business needs, • Possesses strong communication and organizational skills with attention to detail, • Capable of multi-tasking, • Able to respond appropriately to changes in direction or unexpected situations, • Capable of lifting heavy objects with or without reasonable accommodation, • Works effectively with peers and supervisors, • Retail customer experience preferred Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information. In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Applicants with arrest or conviction records will be considered for employment. Address: 3340 Monroe Ave Suite 5 Location: USA Homesense Store 0032 Rochester NY This position has a starting pay range of $15.50 to $16.00 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

Job DescriptionDescription: Status: Hourly/Non-exempt Location: Irondequoit Branch, 625 Titus Ave, Rochester, NY 14617 Shift/Hours: Part-time (20-30 Hours per week), based on business needs. Business hours are Monday-Thursday 9am-4pm, Friday 9am-5pm and Saturday 9am-12pm. Must be flexible to meet current and future business needs. General Summary: Do you have a passion for helping people? If so, we are looking to hire you for a very important position, Teller! Our Tellers work directly with our members each and every day, they are a strong representation of the credit union and our culture! Reliant Credit Union, ranked one of Rochester's top mid-sized workplaces eight years in a row, is seeking to add an energetic team member for our Irondequoit, NY branch. We offer an excellent teamwork environment based on Accountability, Respect, and Teamwork, (ART), along with an excellent benefits package including our 401k retirement plan, life insurance benefits, insurance coverage options, career clothing, and other employee perks. As a Teller at Reliant, you will: • Provide a positive member experience., • Perform routine member transactions in a professional, confidential, and accurate manner., • Assure that Reliant products and services are provided to our members., • Experience exciting career opportunities!Requirements: Required Knowledge, Skills & Abilities: • Professional and positive attitude, with a desire to help others, • Confidence to recommend products and services, • Excellent oral and written communication skills, • Ability to work in a fast-paced environment independently as well as with a team, • Ability to work a flexible schedule, including Saturdays Required Training and Experience: • Must be at least 16 years of age., • Previous cash handling, sales or customer service experience Physical Requirements: • Use keyboard, monitor, telephone, and other standard office equipment., • Lift and move a minimum of 20 pounds., • Capable of regular, reliable and timely attendance Candidates considered for hire are subject to credit and other employment reference checks. Reliant Community Federal Credit Union is proud to be an Equal Opportunity Employer, AA Disability/Veteran. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, contact our Human Resources department via phone at 800-724-9282 or email at careers@reliantcu.com.

Job Description Personal Financial Associate / Advocate GENERAL SUMMARY: Under general supervision of the Mgr. Asst Retail Services or Mgr. Retail Service, perform duties related to member services and sales production, conducting member conversations; the Select Employer Groups development and business expansion. This position will complete standard teller transactions accurately and provide information on all products and services to members in a timely, courteous, and efficient manner. MINIMUM QUALIFICATIONS: Knowledge, Skills, and Abilities: • Knowledge of features and benefits of Credit Union products and services to solicit, explain, and discuss with members. This information may be acquired through on the-job and formal training programs., • Knowledge of corporate sales training programs and ability to execute on these to fulfill members needs and train members of the sales team. Information relating to specific Credit Union programs may be acquired through on-the-job and formal training programs., • Strong communication skills (written and orally), • Basic computer skills needed for accurate data entry of member and loan account information, and to create and revise general correspondence., • Effective interpersonal skills., • Strong cash handling/customer/member service skills., • Ability to analyze members’ financial needs and provide related information and/or data to demonstrate product and service benefits., • Ability to listen, observe and interpret people and situations., • Ability to analyze and solve problems., • Ability to interact with staff, members and others encountered in the course of work., • Ability to learn and apply new information or skills., • Ability to perform highly detailed work on multiple, concurrent tasks., • Ability to use math and apply mathematical reasoning and abstract statistical concepts. Education, Training and Experience: Potential candidates for this position must meet the following requirements: • A minimum of 1 year of retail sales and service experience., • Successful completion of Kinecta Internal certification programs (Level I and Level II). One year of relevant professional-level work experience may be substituted for one year of required education. Disclaimer: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Job Description SUMMARY: Under general supervision of the Mgr. Asst Retail Services or Mgr. Retail Service, perform duties related to member services and sales production, conducting member conversations; the Select Employer Groups development and business expansion. This position will complete standard teller transactions accurately and provide information on all products and services to members in a timely, courteous, and efficient manner. MINIMUM QUALIFICATIONS: Knowledge, Skills, and Abilities: • Knowledge of features and benefits of Credit Union products and services to solicit, explain, and discuss with members. This information may be acquired through on the-job and formal training programs., • Knowledge of corporate sales training programs and ability to execute on these to fulfill members needs and train members of the sales team. Information relating to specific Credit Union programs may be acquired through on-the-job and formal training programs., • Strong communication skills (written and orally), • Basic computer skills needed for accurate data entry of member and loan account information, and to create and revise general correspondence., • Effective interpersonal skills., • Strong cash handling/customer/member service skills., • Ability to analyze members’ financial needs and provide related information and/or data to demonstrate product and service benefits., • Ability to listen, observe and interpret people and situations., • Ability to analyze and solve problems., • Ability to interact with staff, members and others encountered in the course of work., • Ability to learn and apply new information or skills., • Ability to perform highly detailed work on multiple, concurrent tasks., • Ability to use math and apply mathematical reasoning and abstract statistical concepts. Education, Training and Experience: Potential candidates for this position must meet the following requirements: • A minimum of 1 year of retail sales and service experience., • Successful completion of Kinecta Internal certification programs (Level I and Level II). One year of relevant professional-level work experience may be substituted for one year of required education. Disclaimer: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

The Floating Senior Member Service Specialist will be assigned to various branch locations, throughout the Rochester region.

Part-Time On-site Rochester 1130 E Main St Rochester, NY 14609, USA. Whether it's helping a member make a transaction, buy their first home, or improve their financial wellness one step at a time you have an impact on their lives just by working here, no matter what your position may be. We strive

This position requires expertise in fraud detection, case management, and compliance standards to protect ESL Federal Credit Union and its members from fraud risk, loss, and reputational harm. Purpose: The Fraud Investigator is a senior-level role responsible for managing complex fraud investigation

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