MSP IT Site Lead | NYC Area
4 days ago
New York
Job Description Aspiris is seeking a highly capable and experienced IT Site Lead to serve as the primary onsite IT resource at one of our flagship customer locations in New York City. This is a customer-facing role requiring a strong technical foundation, excellent communication and organizational skills, and a proactive mindset. This position is ideal for an experienced MSP technician ready to step into a steady, embedded role where they will take ownership of day-to-day IT support, user engagement, and coordination with the broader Aspiris team. Key Responsibilities • Serve as the primary onsite point of contact for IT support and coordination at a high-visibility client site., • Provide tier 1–3 support for end users, including desktop/laptop issues, software, printers, conferencing systems, and networking connectivity., • Act as the liaison between the customer and Aspiris, escalating issues as needed and coordinating remote team involvement., • Manage and maintain workstation and device setups, including onboarding/offboarding users, imaging devices, and asset tracking., • Support and coordinate small onsite projects such as office moves, conference room tech updates, and minor networking upgrades., • Ensure tickets are properly documented, tracked, and resolved within SLAs., • Collaborate with the remote NOC, escalation teams, and account managers to provide seamless customer service and technical execution., • Proactively identify and communicate recurring issues, user training opportunities, and process improvements., • Maintain awareness of customer-specific tools, standards, and procedures and ensure compliance with them. Required Skills and Qualifications • 3+ years experience in a Managed Service Provider (MSP) or multi-tenant IT environment., • Comfortable providing a wide range of desktop, end-user, and basic infrastructure support., • Strong troubleshooting and communication skills with the ability to manage customer relationships professionally and confidently., • Hands-on experience with Windows, Office 365, printers, VoIP systems, and basic networking (Wi-Fi, switches, patching)., • Proven ability to prioritize tickets, stay organized, and manage client expectations in a fast-paced environment., • Comfortable working autonomously onsite while remaining connected to a remote team., • Strong attention to detail and follow-through on documenting work, closing tickets, and ensuring accountability., • NYC-based or ability to commute daily to Manhattan office locations. Nice to Have • Familiarity with RMM and PSA tools (e.g., ConnectWise, Datto, NinjaOne, or similar)., • Experience managing onboarding/offboarding processes at scale., • Understanding of basic cabling, conference room AV setups, or equipment moves., • Ability to create clear documentation for systems and procedures., • Availability for occasional after-hours support or special project work. Why Aspiris • Competitive salary and comprehensive benefits., • Growth path within a growing, people-first MSP., • 100% reimbursement for training and certifications., • High-impact, client-facing role with autonomy and visibility.Company DescriptionAspiris isn't your typical MSP. We built the company to fix what's broken about the industry — bloated complexity, transactional relationships, and vendors who disappear after the sale. We cover the full stack: service, consulting, implementation, design, and strategy. But what actually sets us apart is simpler than that. We treat our clients like partners and our people like they matter — because they do. Technology moves fast. The relationships that make it work don't have to be complicated. That's the business we're in.Aspiris isn't your typical MSP. We built the company to fix what's broken about the industry — bloated complexity, transactional relationships, and vendors who disappear after the sale.\n\nWe cover the full stack: service, consulting, implementation, design, and strategy. But what actually sets us apart is simpler than that. We treat our clients like partners and our people like they matter — because they do.\n\nTechnology moves fast. The relationships that make it work don't have to be complicated. That's the business we're in.