IT Support Specialist, Solve4
15 hours ago
Denver
Job Description Our Company At Solve4, our purpose is to empower people; and that purpose applies to both our employees and our customers. As an MSP built from a hospitality mindset, we deliver full-coverage IT and security services to small and mid‑sized businesses while keeping human connection at the center. Our clients include digital media and event production agencies, financial and insurance firms, construction and real estate, and hospitality groups. We act with integrity, jump in when help is needed, and never stop learning. We’re tough on problems and soft on people. We value diverse perspectives and believe our team is strongest when every voice is heard. We view the customer experience through a lens of unreasonable hospitality by anticipating needs, building trust, and making technology feel simple and approachable. Job Description Solve4’s Support Team is looking for an IT Support Specialist who is passionate about helping people, solving problems, and supporting technological improvement. This is a Tier 1–2 support role focused on end‑user support with opportunities to grow. The role’s primary function is assisting with the support of all end users and the IT infrastructure of our customers. Duties will include remote and desk side end user support, basic administration of Microsoft 365 environments, basic network troubleshooting, hardware configuration, and writing internal and customer-facing documentation. We seek to deliver consistently excellent experiences to our customers, and so personality and a can-do approach are valued just as much as technical knowledge and experience. The successful candidate will be well-organized, resourceful, flexible, have the ability to multitask, and have extraordinary attention to detail. Candidate must have strong communication skills and the ability to develop strong working relationships with internal and external clients. The ability to adapt to customers’ distinct technology ecosystems, maintain a positive and optimistic attitude, and work independently under tight deadlines. This role has NO on-call rotation requirement, NO overtime required, and after-hours/weekend work is exceedingly rare. Successful candidates will have the following: • 2+ years of experience in the Information Technology sector, preferably in a technical customer-facing role., • Proficiency in common tools used by IT Managed Service Providers, including:, • RMMs (such as NinjaOne, ConnectWise Automate, Kaseya VSA, Synchro), • PSAs (such as Halo, Autotask, ConnectWise Manage, SuperOps), • MDMs (such as Addigy, Intune, Jamf, Mosyle), • Technical experience, including:, • Administration of Microsoft 365 (Exchange Online, SharePoint, OneDrive, Teams, Entra), • Configuration and troubleshooting of desktop operating systems (Windows 11, MacOS), • First-level administration of security tools such as email filters, antivirus, and web filters., • Conceptual understanding of modern work infrastructure including SSO, SCIM provisioning, dynamic groups, etc., • Basic network troubleshooting (firewalls, switches, IPv4 networks, DNS, DHCP, WiFi, RADIUS), • Troubleshooting of Windows servers, storage devices (such as NASs), and peripheral devices (printers, monitors, etc)., • Exposure to common IT infrastructure components, including servers, storage, and cloud technologies., • Previous experience at an IT Managed Service Provider (MSP) is preferred but not required, • Ability to translate technical concepts into user-friendly language, bridging the gap between technology and people., • Strong customer service orientation and a commitment to ensuring client satisfaction., • Flexibility and a willingness to learn and embrace new methods and approaches; adapting to changing technologies, client requirements, and industry trends., • Excellent written and verbal communication skills both within the internal team as well as client facing. Communicates with honesty, integrity, and transparency. Demonstrates patience, positivity, empathy, and hospitality., • Triages and responds to end user support tickets, service requests, phone calls, and alerts from monitoring systems; including timely resolution of open tickets and ongoing management and prioritization of the IT support ticket queue., • Provides support to end users remotely, with occasional desk-side support., • Configures and maintains end-user computers, accounts/identities, and software packages., • Maintains an organized and effective workflow for tickets by ensuring statuses are kept current, documentation and notes are clear, and issues are resolved., • Consistently and accurately tracks time and work performed in the PSA tool., • Properly accounts for inventory, items issued to customers, and software purchases., • Assists with scripting tasks and updating deployment packages., • Prepares internal technical documentation and end user documentation., • Drives improvement whenever the opportunity presents itself., • Understands the Managed IT Services model, learning the basics of our agreements and customer relationships., • Operates primarily within the Support Team’s core service hours of 8:00am-5:00pm mountain time, Monday-Friday. (Flexible schedule options available once onboarded and trained.), • Initially works from our office in downtown Denver. Will become eligible for a hybrid work schedule (3 days in office a week) at manager’s discretion, usually after 90 days. Unbridled provides a comprehensive benefits package to all Unbridled employees, as well as other perks and work-life integration. The package includes: • Salary Range: $60,000 - $70,000, • Quarterly Profit Sharing, • Over 4 Weeks of time off per year including:, • Paid Time Off, • Paid Sick Leave, • Paid Holidays, • Summer or Winter Break, • Health & Dental Insurance, • Vision Insurance, FSA & HSA Plan Options, • Life, Short-Term & Long-Term Disability Insurance, • 401k Plan with Discretionary Company Match, • Paid Training and Certifications, • Employee Loan Program, • PTO Exchange Program, • Monthly Parking Pass, • Community Service Leave, • Professional Therapy Benefits Wage differential is based on seniority, merit, geographic location, education, training and experience. Talk with your recruiter to learn more. There is no application deadline for this role. Unbridled provides reasonable accommodation and/or modification to disabled individuals to assist in the application process. Any individual requiring accommodation/modification to complete this application should contact us . Powered by JazzHR aNqZhe6dEB