Restaurant General Manager
11 days ago
Seattle
Job DescriptionAbout Us Mikiya Wagyu Shabu House is a premium all-you-can-eat wagyu shabu concept focused on high-quality ingredients, rich broths, polished hospitality, and an elevated interactive dining experience. We are seeking a strong, hands-on General Manager to lead our Seattle location and help build a high-performing opening team. Position Summary The General Manager is responsible for the overall success of the restaurant, including front-of-house and back-of-house operations, guest experience, team leadership, staffing, training, financial performance, food quality, cleanliness, and compliance. This role sets the tone for the restaurant and is expected to lead by example with professionalism, accountability, urgency, and hospitality. The ideal candidate is an experienced restaurant leader who can build culture, develop teams, maintain high standards, and drive strong operational results in a fast-paced environment. Key ResponsibilitiesLeadership and Team Management • Lead, coach, and develop the management team and hourly staff, • Build a strong culture of hospitality, accountability, teamwork, and professionalism, • Hire, onboard, train, and retain front-of-house and back-of-house team members, • Set clear expectations for service, food quality, cleanliness, attendance, and performance, • Provide ongoing coaching, performance feedback, and corrective action when needed, • Create schedules and staffing plans based on business needs and labor goals, • Ensure all team members are properly trained in service standards, food safety, and workplace expectations, • Lead pre-shift meetings and communicate daily priorities, menu updates, service goals, and operational changesFront of House Oversight, • Maintain high standards for guest service, hospitality, and dining room presentation, • Ensure guests receive a warm welcome and a polished, attentive dining experience, • Oversee reservations, seating flow, wait times, table turns, and service pacing, • Resolve guest issues professionally and effectively, • Monitor service execution and support the floor during busy periods, • Ensure front-of-house stations, restrooms, and guest-facing areas remain clean, stocked, and organized, • Oversee POS accuracy, cash handling, discounts, voids, comps, and end-of-day reconciliationBack of House Oversight, • Ensure food quality, consistency, portioning, and presentation meet company standards, • Oversee kitchen cleanliness, organization, prep execution, and station readiness, • Ensure food safety, sanitation, labeling, storage, and temperature-control procedures are followed, • Monitor inventory, ordering, receiving, waste, and product levels, • Work with kitchen leadership to maintain smooth workflow and accurate ticket execution, • Ensure equipment issues, repair needs, and maintenance concerns are identified and addressed promptlyFinancial and Operational Management, • Manage daily operations to meet sales, labor, and cost goals, • Monitor labor usage, staffing efficiency, overtime, and schedule control, • Review sales trends, guest feedback, comps, voids, discounts, and operational reports, • Help manage inventory, food cost awareness, waste reduction, and supply controls, • Support budgeting, forecasting, and overall restaurant performance goals, • Maintain organized records, daily logs, shift notes, and management reporting, • Ensure opening and closing procedures are completed consistently and accuratelyCompliance and Standards, • Ensure compliance with all company policies, health regulations, safety standards, and sanitation requirements, • Maintain readiness for inspections and regulatory compliance, • Ensure required employment onboarding documents, labor practices, and workplace postings are handled properly, • Promote a safe, respectful, and legally compliant workplace, • Uphold all brand standards and operational expectationsQualifications, • 35+ years of restaurant management experience, including experience as a General Manager, Assistant General Manager, or senior restaurant leader, • Strong experience overseeing both front-of-house and back-of-house operations, • Proven leadership, communication, and team development skills, • Strong understanding of guest service, food quality, labor control, and operational execution, • Experience with hiring, training, scheduling, coaching, and performance management, • Working knowledge of POS systems, cash handling, inventory, and restaurant reporting, • Strong organizational skills, attention to detail, and follow-through, • Ability to remain calm, decisive, and solution-oriented in a fast-paced environment, • Ability to stand for long periods, move actively throughout the restaurant, bend, reach, and lift up to 40 pounds, • Flexible availability, including evenings, weekends, and holidaysPreferred Qualifications, • Experience in full-service, upscale casual, hot pot, shabu, or Japanese dining concepts, • Experience opening a new restaurant location, • Experience managing high-volume restaurants, • Strong understanding of hospitality-driven service and interactive dining experiences, • Food safety certification or manager-level food safety training experienceRequirements, • Must be authorized to work in the United States, • Must be able to work in Seattle, WA, • Must meet attendance, punctuality, and scheduling expectations, • Must obtain and maintain a valid Washington State Food Worker Card if required, • Must follow all company, health, safety, and sanitation standards