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Impact Deliver exceptional customer service at each touch point, enhancing the Bank’s reputation and bottom line. Engage customers and contribute to branch and Bank success. Responsibilities • Provide outstanding customer service to customers, partners, and prospects by tailoring solutions and fulfilling needs., • Process all paying and receiving transactions accurately and timely, including cash vault activities., • Comply with internal policies, procedures, and regulatory requirements., • Support branch growth goals and business development plans. Essential Functions 1. Greet customers proactively and provide a one-stop service experience., 2. Identify customer needs and offer appropriate bank products and solutions., 3. Promote and sell Ponce products and services such as deposits, loans, and cash management., 4. Respond to customer inquiries and act as a liaison with other departments to ensure satisfaction., 5. Onboard new customers, open accounts, and complete all related documentation., 6. Complete transactions using traditional and alternative channels, such as smart ATMs and teller stations., 7. Process wire transfers and promote self-service options to enhance experiences., 8. Coordinate customer calls and follow-up meetings to provide value-added services., 9. Collaborate with other departments to provide referrals., 10. Complete assigned training on time., 11. Ensure compliance with all policies and regulatory requirements. Ancillary Functions • Ensure adherence to Bank policies and federal/state regulations., • Provide cross-functional support to other areas where needed., • Perform supportive tasks related to essential job functions. Mandatory Training Curricula Participate in required compliance and career enhancement training. Skills • Proficient in English; Spanish required., • Strong reading, writing, grammar, and mathematical skills., • Good interpersonal and communication skills., • General knowledge of retail banking procedures and regulations., • Familiarity with banking regulations and moderate PC skills., • Self-motivated with a desire for sales., • Comfortable with technology, including smartphones and online banking. Physical Demands/Working Conditions • Ability to travel to multiple branches if needed., • Typical office environment; able to lift 25 pounds., • May require standing for long periods., • Available to work Monday to Sunday as per business needs. Education/Training High school diploma or equivalent with a business emphasis. Experience Minimum of two years of related experience required.

Human Care is hiring for the role of a Bilingual Cantonese or Mandarin/English Speaking Compliance /HR Specialist to join our HR team for our Forest Hills, NY (Queens Office Location) . The right candidate will be providing support with the development, implementation and maintenance of our field employees compliance processes, company policies as well as state and federal regulations. The HR compliance Specialist responsibilities are but not limited to the following: Responsibilities include: Assisting with all hiring, onboarding and training of new caregivers Track, maintain, and update personnel records within the established guidelines Understands and adheres to state and federal regulations as well as company policies and procedures Manage telephone calls in a supportive and professional manner Working closely with our caregivers for all human resource related matters. Qualifications • Must be fluent in reading, writing and speaking in both English, Cantonese or Mandarin (Korean language also would be a +)., • Must have Experience in home care, • Must be computer literate – HHA Exchange preferred (willing to train), • Ability to perform and manage responsibilities concurrently in a demanding and busy environment while maintaining the highest standards of professionalism when interacting with fellow team members, management and all employees. Related keywords: human resources, HR Job Type: Full-time Benefits: • Dental insurance, • Health insurance, • Paid time off, • Vision insurance

We are seeking a dedicated and detail-oriented Medical Assistant to join our healthcare team. The Medical Assistant will be responsible for supporting physicians, nurses, and other healthcare providers in delivering high-quality patient care. This role involves both clinical and administrative duties, ensuring smooth daily operations within the practice. Responsibilities: Greet and assist patients, ensuring a welcoming and supportive environment. Record patient history, vital signs, and other relevant information. Prepare patients for examinations and assist healthcare providers during procedures. Administer medications and injections as directed by physicians. Perform basic laboratory tests, collect specimens, and prepare them for analysis. Maintain accurate and up-to-date patient records in compliance with confidentiality standards. Schedule appointments, manage patient files, and handle phone calls. Ensure examination rooms and medical equipment are clean, stocked, and functioning properly. Provide patient education regarding medications, treatments, and general health practices. Support front desk operations such as billing, coding, and insurance documentation.