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  • Front Desk Receptionist
    Front Desk Receptionist
    10 days ago
    Full-time
    Teaneck

    Join our growing, patient-focused practice where exceptional care, customer service, and teamwork are at the heart of everything we do. We are looking for a friendly, organized, and professional Front Desk Receptionist who enjoys helping others and creating a positive experience for every patient who walks through our doors. If you are a people person with excellent communication skills, a positive attitude, and a desire to grow with a supportive team, we would love to meet you. Pay: $18.00 – $21.00 per hour (based on experience) Responsibilities: Greet and assist patients and visitors with professionalism and a positive attitude Answer and direct phone calls Schedule and confirm appointments Verify and update patient information Maintain organized records and documentation Assist with general office duties and administrative tasks Qualifications: Excellent interpersonal and communication skills Strong organizational skills and attention to detail Bilingual (English & Spanish) preferred Ability to multitask in a fast-paced environment Positive attitude and willingness to learn Reliable and professional No medical office experience required. We are happy to train the right candidate who is motivated, organized, and enjoys working with people. Position Details: Full-Time Competitive pay based on experience Supportive team environment Opportunity for growth If you are friendly, detail-oriented, and enjoy helping others, we would love to hear from you! Please send your resume to apply. Pay: $18.00 - $21.00 per hour Benefits: 401(k) Dental insurance Health insurance Paid time off Work Location: In person

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  • Front Desk Assistant
    Front Desk Assistant
    1 month ago
    Full-time
    Mount Eden, The Bronx

    Position Overview We are seeking a professional, organized, and customer-service-oriented Medical Front Desk Receptionist to join our busy outpatient medical facility in the Bronx. The ideal candidate is bilingual in Spanish and English, has excellent communication skills, and can thrive in a fast-paced healthcare environment while providing outstanding patient service. Key Responsibilities • Greet and check in patients in a courteous and professional manner, • Answer multi-line phones and direct calls appropriately, • Schedule, confirm, and manage patient appointments, • Verify insurance eligibility and obtain required authorizations when applicable, • Collect copays, balances, and patient demographic information, • Maintain accurate patient records within the EMR system, • Communicate effectively with patients, providers, and insurance companies in both Spanish and English, • Manage incoming faxes, referrals, and medical documentation, • Ensure front desk and waiting area remain organized and professional, • Assist with patient flow and overall clinic operations, • Handle sensitive patient information in compliance with HIPAA regulations Qualifications • High school diploma or equivalent required, • Bilingual Spanish/English required, • Previous medical receptionist or healthcare office experience preferred, • Strong computer and data entry skills, • Experience with EMR/EHR systems preferred, • Excellent phone etiquette and customer service skills, • Ability to multitask and work efficiently in a fast-paced environment, • Professional appearance and demeanor Preferred Skills • Experience with insurance verification and authorization processes, • Familiarity with outpatient medical or rehabilitation settings, • Strong organizational and problem-solving skills, • Ability to remain calm and professional under pressure

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  • Call Center & Front Desk Representative (In-House, Medical Office)
    Call Center & Front Desk Representative (In-House, Medical Office)
    2 months ago
    Full-time
    Manhattan, New York

    Full job description Overview Call Center & Front Desk Representative – Boutique Ophthalmology Practice Be the first impression of excellence in eye care We are a high-end, patient-centered ophthalmology and refractive surgery practice seeking an experienced Call Center Representative to join our team. This is a critical front-line role. You will be the first point of contact for patients and responsible for managing their journey from initial inquiry through consultation and surgery. This position requires exceptional organization, strong communication skills, and meticulous scheduling accuracy in a fast-paced medical environment. This is not an entry-level role. Prior medical scheduling and insurance experience are required. Who We’re Looking For Strong, confident communicator with polished phone presence Highly organized and detail-driven Comfortable discussing insurance and patient financial responsibility Calm under pressure and proactive in problem-solving Patient-first mindset with a commitment to excellence Key Responsibilities Serve as the primary point of contact for patients, delivering a warm, professional, and confident experience across phone and email Take full ownership of the provider schedule, ensuring accuracy, thoughtful appointment placement, and overall schedule integrity Demonstrate a strong understanding of patient flow, visit types, testing requirements, consultation timing, and surgical coordination Schedule, confirm, and adjust appointments proactively to support smooth clinical operations and an exceptional patient experience Verify insurance eligibility and benefits, clearly communicating coverage and financial expectations to patients Collect, document, and manage patient demographic information, prior authorizations, and required medical documentation with precision Coordinate consultation and surgical readiness, ensuring patients, providers, and supporting teams are aligned and prepared Required Qualifications Minimum 5+ years of scheduling experience in a medical office Strong knowledge of insurance verification, benefits, and prior authorizations Experience using Practice Plus, Nextech, or another Practice Management (PM) system High-volume patient interaction experience (phone, email and text) Extremely organized, detail-oriented, and diligent with scheduling Preferred Executive Assistant experience Spanish speaking Ophthalmology or surgical practice experience If you thrive in a structured medical environment and take pride in accurate scheduling and strong patient communication, we encourage you to apply. Pay: $20.00 - $28.00 per hour Benefits: 401(k) Health insurance Paid time off Work Location: In person

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  • Medical Receptionist
    Medical Receptionist
    2 months ago
    Full-time
    Mount Eden, The Bronx

    We are seeking a detail-oriented Medical Receptionist to join our healthcare team! In this vital role, you will be the friendly first point of contact for patients and visitors, ensuring a smooth and welcoming experience from the moment they walk through the door. Your expertise in medical administrative support, combined with your strong communication skills and knowledge of EMR (Electronic Medical Records) systems, will help streamline clinic operations and enhance patient care. Duties Greet patients warmly, verify insurance coverage, and assist with patient intake processes using EMR systems. Schedule appointments efficiently while managing multi-line phone systems with professionalism and excellent phone etiquette. Verify insurance benefits to ensure accurate billing and claims processing. Review and update medical records, ensuring compliance with HIPAA regulations and maintaining confidentiality at all times. Manage front desk operations including filing, faxing, data entry (10 key typing), and maintaining organized patient files. Support clinic operations by coordinating care plans, medical scheduling, and handling patient inquiries promptly and courteously. Experience Proven experience as a Medical Receptionist or in a similar medical office administrative role. Experience with insurance verification processes and medical billing procedures. Excellent computer skills including proficiency in Microsoft Office Suite and health information management software. Bilingual abilities are a plus to serve diverse patient populations effectively, especially in medical terminology. Prior clinic office experience is desirable; familiarity with medical terminology hospital experience is advantageous. We value your expertise in medical office management and look forward to supporting your growth in a fast-paced environment where your contributions truly make a difference. Benefits: On-the-job training Paid time off Language: Spanish (Required) Ability to Commute: Bronx, NY 10452 (Required) Work Location: In person

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  • Front Desk Receptionist/Office Assistant (Chinese and Korean proficiency preferred)
    Front Desk Receptionist/Office Assistant (Chinese and Korean proficiency preferred)
    1 day ago
    Part-time
    Fort Lee

    Full job description Weekend Front Desk Receptionist (Part-Time) Our newly launched Medical Spa is seeking a bright, energetic, and reliable Part-Time Front Desk Receptionist to join our growing team! We are primarily looking for someone who is available to work weekends, with occasional weekday availability preferred. Work Schedule Saturday: 9:00 AM – 1:00 PM (Required) Occasional weekdays: 9:00 AM – 6:00 PM (Preferred) Responsibilities Welcome and assist clients with a warm and professional attitude Answer phone calls and schedule appointments Provide basic information about treatments and services Assist with front desk operations and administrative tasks Recommend and sell skincare products when appropriate Maintain a clean and organized reception area Qualifications Friendly, outgoing, and positive personality Strong communication and customer service skills Reliable, organized, and able to multitask Comfortable answering phones and interacting with clients Previous receptionist, retail, sales, or customer service experience is a plus Language Preference Korean and Chinese language skills are preferred English communication skills required What We Offer Friendly and supportive work environment Opportunity to grow with a newly established Medical Spa Valuable experience in the beauty and wellness industry Potential for additional hours and career growth as our business expands We are looking for someone with a bright personality, positive attitude, and strong work ethic. If you enjoy working with people and are excited about being part of a growing business, we'd love to hear from you. Join our team and grow with us! Job Type: Part-time Pay: $20.00 - $25.00 per hour

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  • Hotel Guest Experience Manager
    Hotel Guest Experience Manager
    10 days ago
    $18–$23 hourly
    Full-time
    Manhattan, New York

    Position Summary: The Hotel Guest Experience Manager will assist with the daily functions of a boutique hospitality and property management company. This role is essential in supporting a smooth guest experience, coordinating team communications, and maintaining operational efficiency across multiple properties. The intern will be involved in both front desk support and backend administrative tasks, working approximately five shifts per week Key Responsibilities Front Desk & Morning Operations Support daily property routines and guest readiness Assist with guest inquiries and resolve minor issues during shift hours Monitor digital platforms (email, booking channels, messaging apps) for overnight activity and respond as needed Update and distribute cleaning schedules to housekeeping teams via internal communication channels Process reservation payments and coordinate with the central reservations team on payment follow-ups Daily Operational Support Manage check-in and check-out workflows for assigned properties Respond to booking inquiries and guest messages on major platforms (e.g., Airbnb, Expedia) Coordinate with housekeeping staff to ensure daily turnover accuracy Maintain and update occupancy, revenue, and guest experience metrics Assist with updating property management tools and task trackers Order and document purchases needed for housekeeping staff Weekly & Monthly Administrative Tasks Prepare weekly performance reports (e.g., occupancy, ADR, guest ratings) Submit recurring orders for guest amenities and supplies Draft and send guest communication templates (arrival reminders, review requests, etc.) Participate in light research for property design and improvement projects Post guest reviews and feedback on appropriate platforms Requirements Strong verbal and written communication skills Highly organized with attention to detail Ability to work both independently and collaboratively Comfortable navigating multiple platforms and tools (e.g., property management systems, project management apps, guest messaging platforms)

    No experience
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  • Front Desk Agent
    Front Desk Agent
    14 days ago
    $25–$28 hourly
    Full-time
    Manhattan, New York

    We are looking to hire an upbeat front desk agent to assist with checking guests in and out of our establishment. The front desk agent will assist guests with inquiries, problems, and complaints. The front desk agent will be responsible for receiving guests’ payments and for balancing the cash at end of the shift. You will be familiar with the hotel layout, be up to date with different tariffs and special offers, understand the in-house restaurant's operation to facilitate guests' dining reservations and to make recommendations, and be proficient with operating the switchboard. You will ensure keys are handed back on guests' departure. To ensure success you will be professional and pleasant in challenging situations and take responsibility for the satisfaction of guests from arrival to departure. Preferred candidates will be positive, proactive, and be skilled at multitasking in a fast-paced environment. Front Desk Agent Responsibilities: Greeting and thanking guests in a sincere, friendly manner. Checking guests in on arrival and out on departure. Posting charges to appropriate guest accounts. Anticipating and addressing guests' needs, and resolving their problems and complaints. Assisting guests with disabilities. Operating switchboard and assisting with inquiries. Assisting the reservations manager with taking reservations. Collaborating and communicating with other internal departments to ensure guest satisfaction. Complying with company procedures and safety policies. Performing duties on a daily checklist. Front Desk Agent Requirements: High school diploma or suitable equivalent. 1+ years of front desk agent experience preferred. Well-groomed, professional appearance. Outstanding written and verbal communication skills. Team player. Physically agile, and able to stand for extended periods. Available to work shifts, over weekends, and on public holidays.

    No experience
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  • Security Receptionist
    Security Receptionist
    18 days ago
    Full-time
    Bedford-Stuyvesant, Brooklyn

    POSITION TITLE: Security Guard/Receptionist DEPARTMENT: Youth Services LOCATION(S): Lafayette Gardens Cornerstone Community Center, 442 DeKalb Ave. Brooklyn, NY 11205 REPORTS TO: Program Director/Assistant Director/Evening Supervisor SALARY RANGE: $20/hr up to 25/hr weekly DATE: July 2026- August 2026 SCHEDULE: School Year Program Hours: Monday-Friday , 5 pm - 10 pm. Candidates are expected to work a 4-8-hr shift within program hours, with exact working schedules varying based on program needs. JOB SUMMARY: Security Guard/Receptionist ensures a safe and welcoming environment while managing access and security. They greet visitors, control access, monitor security systems, and respond to emergency situations while acting as a vital point of contact for law enforcement. Education, Experience, And Requirements High School Diploma or GED required At least 1 year of experience as a security guard/front desk receptionist Valid security guard license required Valid CPR/AED and First Aid certification through a recognized accrediting body preferred Ability to lift and carry objects weighing from 15 to 30 pounds. Pre-employment Requirements Candidate must successfully complete the following: NYSDOH Fingerprinting Screening, NYS Clearance Review Background Check, SEL, 3 Reference Checks, Physical w/updated TB test Essential Duties And Responsibilities Provide a friendly and helpful attitude to participants, guests and colleagues. Answer phones, provide information and assist with administrative tasks. Monitor and authorize entry for personnel, visitors and participants Observe security system, camera and alarms and report any suspicious activities or incidents Conduct regular patrols and walkthroughs to ensure security and identify potential issues Response to alarms, emergencies, incidents and contact the appropriate authorities when needed. Collect, sort and return and/or discard lost and found items. De-escalate disruptive behaviors and ensure the safety of personnel, guests and participants. Clean, organize and maintain workspace and shared spaces throughout the facility. Coordinate community relations efforts and participate in outreach activities. Assist in the planning, organization and execution of community events. Other assignments as required by the program director. Please be advised that job offers can only be made once your clearances come through! EQUAL OPPORTUNITY EMPLOYER

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  • Project Administrator
    Project Administrator
    25 days ago
    $75000–$85000 yearly
    Full-time
    Long Island City, Queens

    NO RECRUITERS This is a full-time, on-site role located in Queens County, NY, for a Project Administrative Assistant. The role involves providing administrative support to project managers and team members, managing schedules, maintaining records, and ensuring efficient communication. Responsibilities include handling phone inquiries, maintaining project files, assisting in organizing meetings, and managing clerical tasks to ensure the smooth operation of the office and project processes Manage daily office operations, including front desk responsibilities and multi-line phone systems, ensuring a professional and welcoming environment Oversee schedule management for staff calendars, appointments, meetings, and events to optimize productivity. Strong knowledge of construction accounting cost-codes. Coordinate vendor management activities such as procurement, vendor compliance, cost coding vendor invoicing, and maintaining supplier relationships Handle bookkeeping tasks using Jonas Premier, Procore, tracking expenses, processing invoices, and reconciling multiple bank and credit card accounts. Assist with payroll processing by collecting timesheets and ensuring accurate data entry for employee compensation, knowledge of DFR's, reviewing timecards for accuracy using Connecteam Time Tracking management platform Organize filing systems—both digital and paper—to ensure easy access to documents and records related to medical office management or general administrative needs Requirements Stable work history and experience in project administration roles with strong clerical skills, preferably in a construction Hands-on experience with bookkeeping software such as Jonas Premier or comparable platforms Demonstrated ability to work independently and strong experience with construction teams Excellent communication skills—professional phone etiquette and clear interpersonal interactions are essential Strong organizational skills with the ability to multitask efficiently in a fast-paced environment Familiarity with vendor management practices and budgeting principles Your expertise will empower our team to excel while ensuring our office runs seamlessly every day. Background and references checks needed. Pay: $75,000 - $85,000 per year Depending on Experience and Education Benefits: 401(k) Dental insurance Health insurance Paid time off Vision insurance

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  • FRONT DESK CONCIERGE (PLEASE NO CALLING THE BUSINESS NUMBER)
    FRONT DESK CONCIERGE (PLEASE NO CALLING THE BUSINESS NUMBER)
    28 days ago
    Full-time
    Greenpoint, Brooklyn

    Du Method is a boutique luxury skincare spa in Greenpoint, Brooklyn focused on elevated treatments, exceptional client care, and a highly curated experience. As we expand into our new flagship space, we are looking for a Spa Coordinator who is polished, reliable, organized, and excited to grow with a fast-growing luxury brand. This is not just a front desk position — we are looking for someone who genuinely loves hospitality, beauty/wellness, and creating a warm, elevated environment for every client who walks through our doors. What We’re Looking For Strong multitasking and organizational skills Bubbly, warm, and professional personality Positive energy and excellent communication skills Highly presentable with a polished appearance Reliable and punctual — reliability is extremely important to us Someone proactive who pays attention to details and takes initiative Strong culture fit with a team-oriented mindset Comfortable with technology, scheduling systems, and client communication Social media and email marketing experience is a must Responsibilities Greeting and checking clients in and out Answering phone calls, texts, and emails professionally Keeping the front desk and spa environment clean, tidy, and elevated at all times Assisting with appointment scheduling and optimizing the daily schedule Helping with social media content and engagement Assisting with email marketing and client communication Supporting overall spa operations and maintaining a seamless client experience Position Details Part-time with opportunity for growth into a larger role Competitive compensation Higher pay available for the right individual with strong experience and professionalism Opportunity to grow with a luxury spa brand during an exciting expansion phase If you are polished, dependable, proactive, and love making people feel taken care of, we would love to hear from you. Pay: $21.00 - $25.00 per hour Benefits: Employee discount Work Location: In person

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  • Front Desk Concierge - Security Guard
    Front Desk Concierge - Security Guard
    29 days ago
    $23–$27 hourly
    Full-time
    Manhattan, New York

    We are is seeking a dedicated and vigilant individual to join our team as a Front Desk Concierge and Security Guard. This unique role combines exceptional guest service with crucial security responsibilities, ensuring a safe and welcoming environment for all our patrons and staff. As a Front Desk Concierge, you will be the first point of contact for our guests, providing a warm welcome and professional assistance. As a Security Guard, you will maintain a secure perimeter and respond to any safety concerns. Responsibilities will include: • Greeting and assisting guests with inquiries, reservations, and general information about the steakhouse., • Managing the reception area, ensuring it remains tidy and professional., • Monitoring security cameras and conducting regular patrols of the premises., • Ensuring the safety and security of guests, staff, and property., • Responding to and de-escalating any incidents or emergencies discreetly and efficiently., • Controlling access to restricted areas., • Maintaining clear and accurate logs of all security-related activities., • Collaborating with other staff members to ensure a seamless guest experience. Qualifications: • Proven experience in customer service, hospitality, or security is preferred., • Strong communication and interpersonal skills., • Ability to remain calm and professional under pressure., • Excellent observational skills and attention to detail., • Ability to stand for extended periods and perform light lifting if required., • Basic computer proficiency., • A professional and polished appearance aligned with a fine dining establishment., • Must be able to work flexible hours, including evenings, weekends, and holidays.

    Immediate start!
    No experience
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  • Paralegal
    Paralegal
    1 month ago
    $20–$30 hourly
    Full-time
    Queens, New York

    --Litigation Paralegal Responsibilities · Draft and file pleadings, motions, discovery requests, BP's and other legal documents...ETC · Organize and manage case files, medical records, and evidence as needed. · Coordinate with clients, medical providers, and opposing counsel for any upcoming court dates. · Track deadlines, court dates, and statutes of limitations · Assist attorneys in EBT, EUO's , TRIAL PREP, depositions, and hearings · Conduct legal research and summarize findings for attorneys. Qualifications · 1–3 years of paralegal experience in a litigation setting · Personal injury background strongly preferred · Associate's or Bachelor's degree, or paralegal certificate from an ABA-approved program · Familiarity with New York court filing procedures and e-filing systems · Strong organizational, written, and communication skills _ Pre-litigation Paralegal – All Level/ Entry Level (Front Desk&Clerical Duties) to Senior Paralegal (Drafting Documents and working with Senior Paralegals & Attorney Monday–Friday, 9:00 AM–5:00 PM English & Spanish required Pre-litigation focus – If Case isn't settling, we are moving it to Litigation Department. Responsibilities · Pre-litigation – Knowledgeable in the process of Personal Injury Case, Ability to handle caseload from intake through demand package submission. · Communicate with clients in English and Spanish to gather information and provide case updates every 2 weeks. · Collect, organize, and review medical records, bills, and accident reports. · Draft and send correspondence to insurance companies and medical providers when needed · Prepare and submit demand letters and settlement packages · Monitor treatment status and coordinate with medical offices on behalf of clients. · Maintain accurate and up-to-date case notes in the firm's case management system – CLOUDLEX*

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  • Experience Hair Salon Front Desk Coordinator  / Assistant
    Experience Hair Salon Front Desk Coordinator  / Assistant
    1 month ago
    $20 hourly
    Full-time
    Manhattan, New York

    We are seeking a skilled Front Desk/ assistant with Salon experience only join our team. The ideal candidate will be responsible for overseeing the front desk operations and ensuring excellent customer service. Please be advised - Expereince is required for this role - We will not consider you if you do not have prior Salon experience. Duties: • Manage the front desk area and ensure it is organized and presentable, • Greet and assist visitors in a professional manner, • Answer and direct phone calls appropriately, • Handle incoming and outgoing mail and packages, • Schedule appointments and maintain calendars, • Assist with administrative tasks such as data entry, filing, and record-keeping, • Provide support to other staff members as needed Experience: • Proven experience in administrative roles, • Proficiency in QuickBooks, Google Suite, and Microsoft Office applications, • Strong customer support skills, • Knowledge of office management procedures, • Experience with real estate administrative tasks is a plus, • Ability to type efficiently and accurately, • Familiarity with calendar management This position offers a competitive salary, opportunities for growth, and a supportive work environment. If you have the required skills and experience, we would love to hear from you! Job Type: Part-time Pay: $20.00 - $21.00 per hour Benefits: Employee discount Flexible schedule Experience: hair salon: 1 year (Required) Language: English (Required) Ability to Commute: New York, NY 10065 (Required) Ability to Relocate: New York, NY 10065: Relocate before starting work (Required) Work Location: In person

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  • Customer Service & Office Assistant
    Customer Service & Office Assistant
    2 months ago
    Full-time
    Newark

    Full job description Job Overview The Office Assistant / Customer Service Representative supports daily office and customer service operations within our rigid box manufacturing plant. This role is responsible for assisting with shipment processing, inventory data entry, and customer communication. The position will collaborate regularly with the Customer Service Manager to stay aligned on customer needs, shipment coordination, and operational updates while also supporting general administrative functions. Responsibilities Enter and maintain inventory data to generate accurate inventory reports Process and coordinate FedEx and UPS shipments, including preparing labels and tracking shipments Provide customer service by responding to emails and phone calls in a timely and professional manner Assist customers with order status, shipment tracking, and general inquiries Perform general administrative and clerical duties to support office operations Collaborate with the Customer Service Manager to ensure customer requests and operational needs are handled efficiently Experience Prior office experience, front desk operations, or administrative experience is preferred Strong computer literacy with proficiency in Microsoft Office (Word, Excel, Outlook) Excellent organizational skills with the ability to multitask effectively Strong basic math skills and attention to detail Bilingual abilities are highly valued to serve diverse client needs Pay: $20.00 - $22.00 per hour Benefits: 401(k) Dental insurance Health insurance Vision insurance Work Location: In person

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  • Dental Assistant
    Dental Assistant
    2 months ago
    Full-time
    Manhattan, New York

    We are seeking a reliable and knowledgeable Dental Assistant to join our team. The ideal candidate will have a strong understanding of general dental procedures, excellent patient care skills, and the ability to support the dentist efficiently in a fast-paced clinical environment. Key Responsibilities: • Assist the dentist during a variety of treatment procedures (e.g., fillings, crowns, extractions, root canals), • Prepare and sterilize instruments and equipment in accordance with infection control protocols, • Take and develop dental radiographs (X-rays), • Prepare patients for treatments and ensure their comfort throughout procedures, • Maintain accurate patient records and update medical histories, • Provide post-operative instructions and oral hygiene education to patients, • Manage operatory cleanliness and ensure compliance with safety regulations, • Support front desk tasks as needed, including scheduling and patient communication Required Skills & Qualifications: • Knowledge of dental terminology, procedures, and instruments, • Understanding of infection control, sterilization techniques, and OSHA guidelines, • Experience with dental software and digital charting preferred, • Ability to take dental X-rays (certification preferred/required based on state regulations), • Strong communication and interpersonal skills, • Attention to detail and ability to multitask, • Professional, friendly, and patient-focused demeanor Education & Experience: • High school diploma or equivalent required, • Completion of a dental assisting program preferred, • Prior experience as a dental assistant is a plus What We Offer: • Competitive compensation based on experience, • Supportive team environment, • Opportunities for growth and continuing education If you are a motivated individual with a passion for patient care and dental health, we encourage you to apply.

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  • Assistant Amenity Manager
    Assistant Amenity Manager
    2 months ago
    Full-time
    Manhattan, New York

    This job location is in Bushwick Brooklyn. Full-time, Mid-shifts and Evening shifts, Sunday-Thursday. Pay rate of $20-25 per hour, depending on experience. YOUR MISSION as an Assistant Amenity Manager To assist in planning and executing a comprehensive lifestyle and amenity program for a large luxury apartment building in the Bushwick neighborhood, while building strong relationships with your staff to achieve results. Evening and weekend shifts will be required for this role. What You’ll Do • Deliver amazing customer service by having a hospitality-focused, customer-first mindset, • Supervise and manage front desk, fitness, pool, and package room team members, in Amenity Manager’s absence, • Ensure all health and safety procedures are adhered to according to law, • Assist in operating and managing the URBN Playground application, its accompanying software, and property management software for the property, • Promote and sell amenity memberships, fitness packages, and/or event tickets, and services on the app, • Assist in building relationships with customers to understand their needs and interests, especially as it relates to our application services, • Assist in driving membership sales on a monthly basis through promotions, daily interactions with residents, and staff engagement, • Assist in planning and executing programming and events, • Provide reports regarding app usage, customer engagement, and attendance at facilities and events, • Assist in budget and revenue projections, including labor cost management and revenue projections from concierge sales, • May be required to work line staff shifts (Front Desk, Package Room, Lifeguard, etc.) to cover for emergencies or absences, • Be the face of URBN Playground in Amenity Manager’s absence for all customer questions, concerns, and needs YOU’RE GOOD AT • Interacting with people, • Getting things done, • Negotiating with and managing people to get things done, • Scheduling and sending important reminders, • Using proprietary technology systems and software, • Customer service and proactive hospitality, • Promoting services and partnerships, • Creating and managing budgets, • Noticing the little details and taking action to improve, • Using sound judgement to make decisions independently, • Dealing with challenging situations and responding to emergencies, • Being accountable and taking responsibility, • Handling phone calls and emails in a professional and efficient manner, • Building relationships with and coaching team members to maintain smooth operations YOU NEED • A college degree or higher qualification, or equivalent experience, • Prior work experience in the fitness or hotel industry, • Be able to obtain CPR and First Aid certification within three months of employment, • Prior experience in people and schedule management strongly preferred, • A great sense of humor and sense of fun BROWNIE POINTS • Prior experience overseeing and working events, • Familiar with property manager software, • Lifeguard, fitness, pool, or hotel-related certification, • Additional language skills

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