VIP Host/Sales Member
7 days ago
Miami Beach
Job Description Summary: We are seeking an enthusiastic and experienced VIP Host/Sales Member to join our dynamic team at Clevelander. The VIP Host/Sales Member will be responsible for managing the VIP and group reservations, front-of-house operations, and ensuring an exceptional dining experience for our guests. This role requires a friendly and professional demeanor, excellent organizational skills, and the ability to lead and motivate a team. The VIP Host/Sales Member is responsible for delivering a high-touch, high-energy VIP experience while driving reservations, table sales, and repeat clientele. This role leads the front-of-house VIP operation. This includes guest list management and VIP arrivals to service coordination, issue resolution, and team performance, ensuring every guest interaction reflects Clevelander South Beach standards. Pay: $42,000 + Commission Duties and Responsibilities: • Drive VIP reservations and table sales through outreach, relationship-building, and daily follow-ups., • Maintain and grow a book of business (repeat guests, corporate contacts, local partners, and promoters as applicable)., • Upsell premium tables, experiences, and event offerings while protecting brand standards and guest satisfaction., • Track nightly results and key metrics (covers, spend, comps, retention, feedback)., • Address guest inquiries, concerns, and special requests promptly and professionally. Resolve any issues to ensure guest satisfaction., • Coordinate seating and guest arrangements for reservations and large parties., • Presents a warm, welcoming, and outgoing first impression to guests entering and/or passing by the property entrances., • Delivers an enthusiastic and professional greeting to guests upon arrival at dining areas and adds them to the wait list when necessary., • Provides guests with menus and answers any initial questions., • Assign guests to tables in the venues they prefer, while keeping table rotation in mind so that servers receive a manageable number of tables and a fair opportunity to interact and engage in the sales process., • Engage with guests to ensure happiness with the food and beverage services they receive., • Consistently delivers exceptional service to guests while entertaining in a professional manner in accordance with the Company’s brand expectations., • Build relationships with guests that add value to the guest experience., • Serves as a Brand Ambassador for Clevelander, using finesse and good judgment., • Always maintains and ensures compliance with all policies and procedures. Other Functions: In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the requirements of the hotel: • Documents Maintenance issues., • Attends required meetings., • Maintains a clean and orderly work area., • Properly document all transactions., • Take care of all platforms for reservations including table signs and sending calendar invites to managers for all reservations., • Will need to go offsite to Secure new business., • Will need to be available Friday and Saturday nights to be on property., • Additional duties as necessary and assigned. Minimum Qualifications: • At least 21 years of age; High school diploma required., • Minimum of 2-3 years of experience in a similar role within the hospitality or restaurant industry., • Proven ability to lead and motivate a team, with strong organizational and multitasking skills., • Existing local network (hospitality partners, corporate contacts, concierges, event planners)., • Experience managing VIP table layouts, guest lists, and bottle service coordination. Knowledge, Skills, and Abilities: • Consistently maintains a well-groomed appearance, posture and hygiene as deemed by management., • Make-up, hair, appearance, and style are aligned with current fashion standards and trends as deemed by management and consistent with Clevelander brand., • Outgoing personality is warm and friendly, demonstrates enthusiasm and professionalism, effective listening skills, strong judgment., • Excellent customer service skills., • Ability to work in a team environment., • Ability to verbally communicate and take directions., • Ability to multi-task in high volume and fast paced work environment., • Ability to remain calm in high stress situations., • Strong attention to detail required., • Must possess basic computer skills., • Extensive knowledge of the restaurant and hotel, its services and facilities., • Possesses knowledge of the appropriate table settings and service ware., • Capable of describing all menu items, prices and methods of preparation and use of suggestive selling techniques to encourage the guests to choose items that are house specialties. Teamwork Skills: • Is an enthusiastic, helpful, and positive member of the team., • Is professional, responsible, and mature in conduct and behavior., • Is understanding of, encouraging to and friendly with all co-workers., • Is self-motivated and uses time wisely., • Maintains open lines of communications with each department., • Communicates pertinent information., • Responds positively to new ideas., • Openly accepts critical/developmental feedback., • Reports to work on time., • Is available to work a flexible schedule to include weekends and holidays., • Is available to help other departments in emergency situations., • Adheres to all work rules, procedures and policies established by the company including, but not limited to those contained in the team member handbook. Working Conditions: • Work requires evenings, weekends, and holiday hours., • Must be able to stand and exert well-paced mobility for up to 4 hours in length., • Must be able to lift to 20 lbs. on occasion., • Must be able to bend, stoop, squat and stretch to fulfill cleaning/inspection tasks., • Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, listening, and hearing ability and visual acuity., • Vision occurs continuously with the most common visual functions being those of near vision and depth perception., • Talking and hearing occur continuously with the most common visual functions being those of near vision and depth perception., • Requires manual dexterity to use and operate all necessary equipment.