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Job Description Goodwill Industries of Greater New York and Northern New Jersey, Inc. Job Description THRIFT STORE SALES SPECIALIST The Role / General Purpose: The Thrift Store Sales Specialist delivers excellent customer service, restocks and replenishes merchandise, and supports Goodwill’s mission. They assist customers, process transactions, maintain store cleanliness, and ensure a positive shopping experience. This role also includes enforcing store policies and supporting daily operations. About Goodwill NYNJ: At Goodwill NYNJ, we empower individuals with disabilities and other barriers to employment to gain independence through the power of work. Founded more than 109 years ago, Goodwill believes in never leaving talent behind and that a positive world is where all talents are recognized. Operating over 30 retail locations, Goodwill is known for its retail stores and is a destination for donating goods – our retail operations make a material, sustainable impact on textile reuse. Join our team and be part of something meaningful. Here, your work creates opportunities for yourself and for others in the community. Job Responsibilities: • Greet and assist customers promptly., • Support donors as needed and direct them to the designated donation drop-off area., • Regularly restock merchandise onto the sales floor, ensuring compliance with Goodwill’s visual standards., • Promote Goodwill’s Rewards and Round-Up programs., • Process sales transactions quickly and accurately., • Resolve customer concerns and escalate issues as needed., • Maintain a clean and organized sales floor, fitting rooms, and checkout area., • Follow store policies, including safety guidelines and occupancy limits when required., • Operate the register and thank customers for their purchases., • Monitor store entry and enforce safety measures if assigned. Flexibility in your availability is essential to meet the needs of the business which operates Monday to Sunday, 9:00am to 8:00pm. Health & Safety Guidelines: This role involves handling pre-owned merchandise, which may contain allergens, dust, or other substances. Goodwill provides training, protective equipment, and follows safety protocols to ensure a clean and secure work environment. Employees must follow all safety guidelines and report concerns to management. Benefits: Goodwill NYNJ offers a variety of benefits to Full-Time employees and Part-Time employees working over 30 hours per week: • Incentives: $500 sign-on bonus for new retail employees & biweekly bonuses for achieving performance targets., • Discounts: Retail Store Discounts - 50% All year long. Additional discounts for travel, entertainment, etc. through Plum Benefits, • Tuition Reimbursement Assistance, • Incentives: $500 sign-on bonus for new retail employees & biweekly bonuses for achieving performance targets., • Medical, Dental, Vision & Voluntary Insurance Offerings, • Generous Paid Time Off: Competitive vacation, sick, parental leave, and personal days with increased accrual over time. Additional generous paid prenatal and parental leave., • Headspace: Free access to hundreds of guided exercises for meditation, sleep, focus, and movement for employees and their loved ones., • $500 employee referral bonus., • Retirement Plans: 403(b) with up to 4% employer match after 1 year of service.

Job Description Goodwill Industries of Greater New York and Northern New Jersey, Inc. Job Description & Physical Demand Analysis Position Title: ADC Leader Department: Retail Reports To (Title): Regional VP of Operations Position Type: FLSA - Non-Exempt Supervising Staff: General Purpose: The Attended Donation Center (ADC) Leader will play a pivotal role in coordinating and bolstering activities aimed at optimizing and maximizing donor satisfaction, store revenue and cost savings while enhancing productivity and ensuring exceptional service delivery for our donors and customers. The candidate will have a keen focus on donor and customer experience. The candid will spearhead the efficient and profitable management of the ADC/Mini Shop location. The ADC Leader is expected to champion operational excellence by adhering to Goodwill NYNJ standards and exhibiting attention to detail. Emphasizing donor experience, the leader will prioritize training, and foster a culture of continuous learning. Thriving in a dynamic and fast-paced setting, the ideal candidate will assume ownership of their responsibilities with zeal, embodying a passion for thrift and upholding the values inherent in Goodwill’s mission. Essential Functions: Here are the duties that define the core responsibilities of the job. -Operate the location in accordance with its established hours of business and ensure the location is properly staffed. -Ensure that general conditions of location always meet established standards and engage with appropriate retail and facilities leaders as needed to ensure such conditions. • Prepare, review, approve and/or submit sales reports, invoices, donor logs, cash reports, petty cash requests MERCHANDISING/ VISUAL • Implement and maintain all merchandising directives and ensure execution of effective merchandising strategies., • Ensure the selling floor is neat, clean, organized and reflects the correct visual standards., • Ensure presentation of all windows, displays, fixtures and all visual areas are reflective of current visual direction and are inviting to potential donors, all signage is inviting to donors. Qualifications: Minimum educational and experience requirements/preferences. -Some college preferred. High school diploma, GED equivalency required, or its equivalent in courses of business or marketing -Two (2) years of supervisory experience and two (2) years of retail experience. -Experience with supervision and training direct reports. -Must be able to work flexible hours including weekends. Skills Required: Describe the minimum skills required or preferred -Outstanding organizational skills -Ability to calculate amounts -Working knowledge of computers and Microsoft Office applications Scope of Responsibility & Positions Supervised: -Directly supervises sales specialists, and donor staff. Special Working Conditions: Unusual working conditions or environmental factors. -The work environment is mostly indoors. Donated goods may be at times dusty or soiled. -May be required to wear Personal Protective Equipment 10 am to 6 pm (Monday-Sunday) Candidate must have open availability. No weekend restrictions. 37.5 hours

Job Description General Purpose: Responsible for completing all janitorial duties as assigned. Essential Functions: · Clean and sanitize restrooms/bathrooms using established practices and procedures · Clean, Dust, and wipe furniture: Sweep, Mop or vacuum floors: empty/clean wastebaskets and trash containers: empty and clean all ash trays and refill restroom dispensers. · Use and maintain vacuums, brooms mops and squeegees for the cleaning and general maintenance of floors, walls , carpets, furniture, etc. · Follow instructions regarding the use of chemicals and supplies. USE AS DIRECTED. · Move furniture, equipment , supplies and tools on an incidental basis Qualifications/Basic Job Requirements: · General Janitorial experience · Ability to read and comprehend simple . · Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. · Ability to lift at least 30lbs Scope of Responsibility & Positions Supervised: · Works with Minimal Supervision Special Working Conditions: · Electrical Equipment · Work in dirty and dusty environments · Bending/ Squatting is required throughout the day while mopping, dusting sweeping, vacuuming , etc.

Job Description Position Title: ADC Associate Department: Retail Reports To (Title): District or Regional Manager; Task Supervisor: Site Key Holder Position Type: FLSA - Non-Exempt Supervising Staff: NO General Purpose: In a few brief sentences summarize the primary duties and responsibilities. The ADC Associate is responsible for all functions of donations acceptance and processing, ensuring the efficient rough sorting by category. The ADC Associate is to be a “Goodwill Ambassador” and is expected to role model Goodwill’s mission in all actions and interactions in order to create a positive donor-centric experience. Essential Functions: Describe the duties that define the core responsibilities of the job. • Have a friendly customer service attitude., • Consistently achieve brand productivity standards for donation handling and rough sorting of hard and soft goods., • Maintain production room standard operating procedures (SOP) for receiving, storing and transporting of donations to designated stores., • Execute efficient and effective donation processing by executing rough sort of donations by category (for example, textiles, housewares, shoes, and other categories as instructed by management)., • Track and communicate rough sorted cage count per day productivity to Key holder., • Support, understand and adhere to Goodwill NYNJ Safety and IDC protocols, reporting any health and safety issues to your line manager., • Partner with key holder to ensure all equipment is replenished as needed and store requests are fulfilled as scheduled., • Engage all customers and donors, providing best in class customer experience., • Share Goodwill NYNJ mission with our donors while attending the donations area, providing an exceptional customer experience and showing appreciation for their donation by handling with care and providing a donation receipt., • Daily Activities: Describe the daily activities included in essential job functions. 1. Donations a. Greet customers and donors within 30 seconds of entering with a friendly and positive attitude and offer to assist with donation if needed. b. Offer a receipt for donations and educate every customer about applicable literature. c. Keep the inside/outside of the donation area, neat clean, and organized. d. Thank every customer for their donation and invite them to return. e. Facilitate contactless donation process by ensuring that blue bins/cages are set up directly inside the donations area for stores with a separate donations entrance and that blank receipts will be available for donors on small table in donations area. f. Follow policy for safe handling of product for processing of donations upon receipt. g. Separate sellable donations of textiles, housewares and other donation categories, as needed depending on the donation center location. g. Maintain count of donors on tracking tool. 2. Pushing to Stores Prepare cages/bins of rough sorted goods for transport to designated stores. *Activities are subject to change to meet business needs with management approval. Qualifications: Describe the minimum educational and experience requirements/preferences. The following qualifications are required: · 1 year of Retail or Customer Service Experience preferred. · Previous Stock experience required. · High School Diploma, equivalent or combination of education/experience required. Skills Required: Describe the minimum skills required or preferred • Proven ability to build lasting relationships with customers and colleagues., • Ability to adapt to and engage with different customers., • Strong communication skills with customers, sales leadership team and colleagues., • Demonstrated collaborative skills and ability to work well within a team., • Ability to receive feedback and take action when appropriate., • Accuracy and attention to detail required., • Ability to handle multiple tasks while working in a fast‐paced and deadline‐oriented environment. Flexible Schedule - M-Sun Must work 2 of the 3 weekends days 37.5 Hours

Job Description Goodwill Industries of Greater New York and Northern New Jersey, Inc. Job Description Position Title: Case Manager Department: New Jersey Program & Services Reports To (Title): Coordinator of Bridges Program Cost Center: Dept. 598 Position Type: Associate (4 - 9 yrs experience) Supervising Staff: General Purpose: Provide case management services to youth enrolled in Bridges to Employment program. Connect youth with service according to their Individual Service Strategy (ISS) plan, in order to support informed and individualized connections to education, training, WIOA programs, DVRS supported employment, military, pre-apprenticeship and apprenticeship, and unsubsidized competitive employment. Complete required documentation for all services as outlined by the grant. Essential Functions: • Work with Team for Outreach efforts to enroll youth eligible applicants., • Review new eligible applicants; send start letter/email within 5 business days of receiving new applicant to schedule intake., • Follow up on new applicants that do not come to their first & second appointment, collect paperwork, employable ID, and ISS Plan– not more than 15 days after receiving applicant information., • Explain and review all GW policies, procedures and handbook to new referrals, provide tours (if applicable) and overview of services., • Complete required documentation (including Intakes, ISS Plans, Progress Notes, and other required documentation) within specified timeframes., • Connect & schedule each youth for intake/registration with local county One-Stop Career Center, • Obtain documentation from One-Stop Career WIOA Youth determining eligibility., • Register each youth with local county DVRS office for Vocational Rehabilitation Services., • Administer assessment to obtain interest/needs of youth and CASAS Goals (as needed) to assist in determining realistic and attainable vocational goals. In addition to determining level of academic functioning., • Score and compile all vocational test material and complete evaluation/observation summary reports., • Connect youth (as needed) to supportive services, benefits counseling and legal services. Follow up and document outcomes as needed., • Complete case notations on a daily basis related to consumers’ behaviors, attitudes and/or characteristics observed during services., • Completes all progress notes per the progress note and paperwork compliance procedure., • Ensure all youth participate in career guidance, planning and counseling (Career Scope), • Ensure all youth participate in employability and workplace reading training with Vocational Specialist, • Ensure all youth participate in Financial Literacy Education (Your Money Your Goals) with Vocational Specialist., • Enter all youth information into Foothold Awards system., • Assist youth with job exploration and career development as needed., • Upload all assessment data in the respective File for each youth in Foothold Awards System, • Maintain good relationships and communication with local school districts, DVRS and One-Stop offices., • Organize and prioritize daily, weekly and monthly schedule. Maintain all appointments on the Outlook calendar., • Serve as an agency representative at community and social service meetings., • If fluent in another language, may be asked to translate on behalf of team as needed., • Exercise good judgment and discretion in all communication and when making decisions that impact individuals, the group of individuals, and/or in crisis situations., • Develop and maintain positive & productive relationships with coworkers, supervisors, and other colleagues, individuals, parents & caretakers, support teams, and partners., • Become familiar with CARF regulations. Assure services provided and documentation maintained is CARF compliant. Qualifications: • Bachelor degree from an accredited school in related field required., • 1 year of experience in mental health, vocational rehabilitation, or case management preferred., • Intermediate Word, Excel and Outlook preferred, • Excellent communication and written skills, • Highly organized self-starter, excellent organizational and administrative skills. Must be able to prioritize and multi-task, • Navigate and negotiate through difficult situations, • · The Case Manager reports to the Coordinator of Bridges., • Lifting a minimum of 30 lbs. Ability to stand, bend and lift., • May work in the field for outreach and meetings with partners.