IT Support Technician
3 days ago
Spokane
Job Description Closes: 6/7/26 - Spokane, WA - Full-time/Hourly Wage: $23.50 p/h Employment Benefits: NOTE: Please apply early, as this job posting is subject to removal before the deadline if sufficient number of qualified applications are received. Thank you. Summary: Install & support desktop applications & printers. Install & support workstations & IP telephones on a network. Provide training & resolve concerns using help desk ticketing, remote control software, telephone, & email. Support mailboxes & Teams groups, SharePoint sites, & team member engagement apps. Support access to Microsoft Office 365 apps, Azure apps, & other hosted cloud services. Support local networks & wireless network access. Driving required using company &/or personal vehicle. Must have a valid driver's license, clean driving record, & proof of personal auto insurance. Must pass background & driver record check. Computer Skills: Requires experience working in a Microsoft Windows networking environment. Requires an intermediate skill level using Microsoft Office applications. Must be able to quickly learn business applications & communication tools. Must be able to build & repair computer systems. Must be able to install & configure displays, printers, copiers, & scanners. Will demonstrate the ability to create active directory accounts & mailboxes after instruction. Essential Duties & Responsibilities include the following: • Configure new workstations & rebuild workstations., • Install Microsoft Windows, business applications, communications software, & system drivers., • Maintain antivirus & security updates., • Assist users with applications & with connectivity., • Create & configure computer accounts, user accounts, mailboxes, & groups., • Troubleshoot hardware, software, monitors, serial devices, network devices, telephones & printers., • Assist with physical installation & maintenance of network cabling., • Assist with installation, setup, & upgrades of software programs., • Advise users of email, voicemail, & file maintenance best practices., • Support video surveillance systems & capture recordings as needed., • Deploy & support the classroom desktops, conference rooms, & virtual learning environments., • Support the facility access controls, wireless network access, team member kiosks, & time & attendance apps., • Support the power backup devices, paging, in-store radio, & PA systems., • Deploy & support the IP phones, auto-attendant recording & call distribution, voicemail access, group roles, & number assignments., • Maintain records by documenting procedures used., • Provide required written documentation & recordkeeping., • Maintain workstation inventory by recording locations & status., • Determine source of concern by interviewing users on the telephone., • Answer questions; interpret operating instructions; provide references., • Determine source of error by reviewing procedures & actions taken by user, instructing user to perform diagnostic procedures., • Resolve problems by issuing corrective instructions; consulting with co-workers & vendors., • Maintain technical knowledge by attending educational workshops; reviewing technical publications, establishing personal networks; participating in technical societies., • Will be required to travel. Must be able to stay overnight on occasion., • Attend department, organization, & other meetings/training as needed/directed., • Contribute to team effort by accomplishing related results as needed., • Work collaboratively with Workforce Development & Social Services to provide participant services., • Properly wear & maintain all required Personal Protective Equipment (PPE)., • Maintain agency confidentiality. Violation of confidentiality is cause for immediate dismissal., • Comply with all health, safety, & fire standards & all local, state, & federal regulations (WISHA & OSHA)., • Follow all policies, procedures, & directives of Goodwill Industries assuring safety of personnel or property., • Other duties may be assigned. Job Posted by ApplicantPro