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Job Description Truck Driver Summary Description: The Truck Driver drives company truck used for transporting goods from the distribution center, stores, ADCs, home pick-ups and business pick-ups. Reports to the Senior Manager Logistics and Aftermarket. Exemplary Duties / Responsibilities: • The Truck Driver drives company trucks to designated locations., • He/she is responsible for the safety of trucks, material handlers, and self., • He/she is responsible for reporting unsafe conditions., • He/she is responsible for completing daily pre-trip and post-trip inspections., • He/she Pick-ups donations from residences, businesses, ADCs, and stores., • He/she is responsible for delivering all donated goods to the dock., • He/she is responsible for delivering merchandise to stores., • The Truck Driver serves as material handler loading and unloading truck., • He/she is responsible for supervision of material handlers while loading / unloading truck and making deliveries., • Must be able to lift, carry, push, and pull a maximum of 50 lbs. He/she cooperates with the Transportation Manager, Commercial Operations Division Director, Co-Workers, and the Public., • He/she is responsible for the quantity and quality of work performed., • He/she must have the ability to meet deadlines and respond to special needs., • He/she is responsible for ensuring the condition of the truck is in safe, proper working condition., • He/She must attend Department and Safety meetings as required., • He/she is responsible for other duties as assigned. Minimum Qualifications: Education/Experience: • One to two years of experience driving a Bobtail/Straight Truck 24 ft. or more., • Ability to read and write in English., • Ability to understand complex instructions., • Knowledge of laws and regulations pertaining to the operation of a Bobtail truck., • General knowledge of the area and ability to route and read a map preferred., • Fluent oral and written communication skills. Bilingual plus., • Cooperation with Division Directors., • Ability to supervise material handler/driver helper when applicable., • Ability to work with the public in a courteous and professional manner., • Ability to remain consistent in performance and standards related to material handling., • Valid California Driver’s License, clean driving record, current DMV printout, and be insurable. Core Competencies: To perform the job successfully an individual should demonstrate the following competencies: • Safe Driving & Compliance - Maintains a clean driving record, follows DOT regulations, performs pre/post-trip inspections, and reports any unsafe conditions or incidents., • Route Execution & Timeliness - Adheres to established delivery/pick-up schedules, plans efficient routes, and meets daily transportation deadlines., • Vehicle Maintenance & Inspection - Conducts daily inspections, maintains cleanliness and safety of truck, and reports maintenance needs proactively., • Material Handling & Supervision - Properly loads/unloads goods, supervises material handlers during transport, ensures safe handling practices, and meets lifting requirements., • Communication & Reporting - Provides clear communication with dispatch, store staff, and management; completes delivery logs and incident reports accurately and promptly., • Customer & Public Interaction - Demonstrates professional behavior with donors, clients, and the public during pickup/deliveries; resolves concerns respectfully., • Team Collaboration - Works cooperatively with other drivers, handlers, and management to support department goals and improve daily operations., • Attendance & Punctuality - Works cooperatively with other drivers, handlers, and management to support department goals and improve daily operations. This job specification should not be construed to imply that these requirements are the exclusive standard of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required by their supervisor.

Job Description Store Manager Summary Description: To oversee the overall daily operations of assigned retail stores, including ensuring efficiency and profitability. Reports to Assistant Sales Director (ASD) and Vice President of Sales, Operations, & Marketing if ASD is out. Exemplary Duties / Responsibilities: • The Store Manager is responsible for the assigned store's daily sales and operational success., • Must ensure high levels of customer satisfaction through excellent service leadership and employee training., • Accountable for meeting and/or exceeding sales goals by training, motivating, mentoring, and providing feedback to sales staff., • Responsible for submitting and maintaining all records necessary in daily operations., • Responsible for ordering merchandise and store supplies., • Responsible for maintaining the store in an orderly fashion, rotating products in a timely manner, and overseeing the production and pricing of merchandise., • Controls inventory to maximize revenue and return on product., • Maintains correct inventory of new goods as required., • Supervises and cross-trains all store personnel, including new employees, in all areas of the store., • Responsible for maintaining all safety, cleanliness, merchandising, and display standards., • Reports safety hazards and all accidents to Assistant Sales Director or Retail District Manager and Risk Management Specialist IMMEDIATELY., • Accountable for oversight of incoming and outgoing deliveries., • Answers to phone or electronic inquiries., • Responsible for ensuring a high level of service and donor appreciation., • Ensures all employees adhere to current Goodwill policies and procedures., • Responsible for hiring, training, and managing staff., • Flexibility to float, cover, and support other stores as needed., • Perform other duties as required., • Attend retail and safety meetings as required., • Accountable for scheduling within payroll budgets and processing of approving payroll timecards. Minimum Qualifications: Education/Experience: • High School diploma or its equivalent., • Three to five years’ experience in retail sales with two to three years supervisory experience. Prior experience in thrift retail or consignment industry preferred., • Mathematical skills., • Proficient user of MS Office (MS Excel in particular) and basic computer functions, • Ability to read and write and understand basic math. Able to create and analyze reports, spreadsheets, and sales statistics., • Ability to understand complex and simple instructions., • Ability to handle customers effectively., • Ability to meet deadlines and respond to special needs., • Ability to work a flexible schedule, including evenings, weekends, and Holidays., • Ability to read and write., • Ability to understand complex instructions., • Knowledge of retail and supervision of others., • Outstanding problem-solving and multi-tasking skills., • Highly organized., • Cooperation with the Manager, store personnel, direct supervisor, and Division Directors., • Ability to supervise, direct, motivate, and discipline staff as necessary., • Ability to work with the public; strong interpersonal and mediation skills required., • Ability to work with minimum supervision., • Use of cash register, calculator/10 key, and phones., • Good record-keeping practices., • Effective production methods., • Ability to accurately complete sales reports., • Able to lift, carry, push, and pull at least 50 lbs., • Ability to write and respond to e-mails. Core Competencies: To perform the job successfully an individual should demonstrate the following competencies: • Mission-Driven Leadership - Analyzes sales trends and adjusts strategy to exceed weekly and monthly revenue goals. Executes markdown strategies to increase sell-through on aging inventory. Prioritizes merchandise quality, pricing accuracy, and floor layout to boost average transaction size. Aligns staffing with peak traffic periods for sales efficiency., • Retail Sales & Profitability Optimization - Leads with integrity, modeling Goodwill’s values of community, empowerment, and dignity through work. Communicates how daily work contributes to the mission, especially during team huddles and coaching. Represents Goodwill positively in the local community and donor relationships. Participates in mission-focused events or campaigns internally and externally., • Donor & Customer Engagement - Ensures timely rotation, tagging, and categorization of donated items per processing standards. Manages supply orders, store cleanliness, backroom organization, and stockroom safety. Regularly inspects store for visual merchandising compliance and loss prevention effectiveness. Oversees daily, weekly, and monthly checklists to ensure consistency., • Operational Excellence - Provides consistent coaching, clear expectations, and regular performance feedback. Cross-trains staff for flexibility and coverage across functions (e.g., cashiering, sorting, donor intake). Fosters a collaborative culture that respects diversity and celebrates accomplishments. Manages scheduling within budget and ensures all timecards are accurate and approved on time., • Staff Development & Supervision - Ensures prompt, warm greetings and service consistency across team. Monitors donation site experience (speed, signage, thank-you engagement). Trains staff on donor appreciation techniques and local impact stories. Responds quickly to complaints or negative reviews, using them as teachable moments., • Data-Driven Decision-Making - Uses point-of-sale and Excel-based reports to evaluate category performance. Adjusts floor layout, pricing, or staff deployment based on foot traffic and sales data. Tracks donation flow vs. sales conversion to optimize output. Generates insights from shrinkage or inventory variance reports to tighten controls., • Adaptability & Resilience - Adapts plans quickly when donation volume surges or staffing changes unexpectedly. Maintains a calm, encouraging demeanor during high-pressure retail periods. Identifies backup strategies for coverage, product movement, and customer flow issues. Coaches staff to stay mission-focused during change, challenges, or peak seasons. This job specification should not be construed to imply that these requirements are the exclusive standard of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required by their supervisor.

Job Description Assistant Store Manager Summary Description: Assists the Store Manager in the daily operations of the assigned retail store, ensuring consistency, compliance, and achievement of sales and productivity goals. Responsible for understanding and modeling key performance behaviors by providing effective direction and leadership to employees and offering outstanding service to all donors and customers. This position reports to the Store Manager. Exemplary Duties / Responsibilities: • Assists Manager in daily store operations, including sales leadership, merchandising, production, customer service, and training. Assumes management responsibilities as needed and/or in the Store Manager's absence., • Responsible for ensuring the assigned store's daily sales and operational success in partnership with the Store Manager., • Must ensure high levels of customer satisfaction through excellent service leadership and employee training., • Accountable for meeting and/or exceeding sales goals by training, motivating, mentoring, and providing feedback to sales staff., • Ensures the deposit is ready in a timely manner for the armored car services to pick up in the Manager’s absence., • Supervisory responsibilities include assisting in interviewing and training employees; planning, assigning, scheduling, and directing work; providing input on performance appraisals; recognizing and developing employees; addressing complaints and resolving problems., • Follows up on all assigned projects., • Gives corrective feedback under the direction of the Store Manager., • Operates cash register and trains staff on applicable POS functions., • Assists Store Manager on cross training all store personnel, including new employees in all areas of store operations., • Reports safety hazards and all accidents to Asset Protection IMMEDIATELY., • Needs to understand all facets of store organization and safety to eliminate safety hazards., • Accurately completes daily sales paperwork and identifies discrepancies., • Provides proactive customer service in a positive, professional, and courteous manner., • Must comply with all Sales Division procedures and agency policies and procedures., • Must be courteous when answering phones, making announcements, and dealing with customers and staff., • Attend and actively participate in and/or facilitate meetings as assigned., • Responsible for other duties as assigned. Minimum Qualifications: Education/Experience: • High School diploma or its equivalent., • Ability to work a flexible schedule, including evenings and weekends, • Mathematical skills., • Proficient user of MS Office (MS Excel in particular) and basic computer functions, • Ability to read and write and understand basic math. Able to create and analyze reports, spreadsheets, and sales statistics., • Ability to understand complex and simple instructions., • Ability to handle customers effectively., • Ability to meet deadlines and respond to special needs., • Ability to work a flexible schedule, including evenings, weekends, and Holidays., • Ability to read and write., • Ability to understand complex instructions., • Knowledge of retail and supervision of others., • Outstanding problem-solving and multi-tasking skills., • Highly organized., • Cooperation with the Manager, store personnel, direct supervisor, and Division Directors., • Ability to supervise, direct, motivate, and discipline staff as necessary., • Ability to work with the public; strong interpersonal and mediation skills required., • Ability to work with minimum supervision., • Use of cash register, calculator/10 key, and phones., • Good record-keeping practices., • Effective production methods., • Ability to accurately complete sales reports., • Able to lift, carry, push, and pull at least 50 lbs., • Ability to write and respond to e-mails. Core Competencies: To perform the job successfully an individual should demonstrate the following competencies: • Leadership & Team Management - Supervises and develops employees through coaching, training, and feedback. Assists in scheduling, directing, and evaluating staff performance. Encourages teamwork and fosters a positive work environment. Leads and supervises employees, ensuring accountability and engagement. Coaches and trains staff on operations, safety, and customer service. Promotes a culture of teamwork and continuous improvement., • Customer Service Excellence - Ensures high-levels of customer satisfaction through excellent service. Responds to customer needs, resolves complaints, and enhances the shopping experience. Provides proactive and professional customer interactions. Leads by example in delivering excellent service to customers and donors. Addresses customer concerns professionally and promptly. Implements strategies to enhance customer experience., • Sales & Performance Management - Accountable for achieving and exceeding sales goals. Uses sales data to identify trends and implement strategies for improvement. Trains and motivates staff to meet productivity targets. Monitors sales and expense control to achieve financial goals. Analyzes variances and implements corrective actions. Drives store profitability through strategic decision-making., • Retail Operations & Merchandising - Ensures proper visual merchandising and stock presentation. Assists with inventory management and loss prevention strategies. Supports daily operations, including cash handling and deposits. Oversees receiving, processing, and merchandising of donated goods. Ensures inventory accuracy and maintains stock levels. Implements operational best practices for efficiency., • Problem Solving & Decision-Making - Identifies and resolves issues efficiently. Uses reasoning and analytical skills to develop solutions. Works well in high-pressure situations., • Compliance & Safety - Adheres to company policies and safety procedures. Reports safety hazards and ensures a secure work environment. Ensures compliance with operational and regulatory standards. Ensures adherence to company policies, safety standards, and loss prevention protocols. Acts as the store’s Safety Champion, identifying and mitigating risks. Leads team in compliance efforts and procedural adherence.", • Communication & Interpersonal Skills - Clearly articulates instructions, expectations, and feedback. Listens actively and fosters open communication. Works effectively with diverse staff and customers. Facilitates meetings, communicates expectations, and provides performance feedback. Collaborates with management and staff to align with business goals. Maintains professional and clear communication with employees and customers. Location: • Assigned District This job specification should not be construed to imply that these requirements are the exclusive standard of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required by their supervisor.

Job Description Human Resources Generalist About Goodwill SOLAC: Goodwill, Southern Los Angeles County (SOLAC) is a 501(c)(3) nonprofit organization that transforms donated goods into job training, education, and placement services for individuals with barriers to employment. Goodwill SOLAC serves 22 cities and communities throughout Southern Los Angeles County. Our skills training, education, job preparation, and placement programs build lives, families, and communities—one job at a time. Placing individuals in productive and competitive employment fills them with the value, joy, and dignity of a paycheck. We believe putting people to work benefits the individual and the community’s economic vitality through taxes, spending power, real estate values, quality of life, and relief from social services and welfare systems. Goodwill SOLAC is one of 154 independent Goodwill’s with membership in Goodwill Industries International. Goodwill SOLAC’s campus in Long Beach houses its administrative offices, Goodwill Interpreting Services, various training programs, career center, retail store, processing operations, transportation, and e-commerce operations. We are proud, equal opportunity employers. We are committed to fair hiring practices and creating a welcoming environment for all team members. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, familial status, or veteran status. Summary Description: • An HR Generalist is a well-rounded human resource professional responsible for managing a broad range of HR functions across the employee lifecycle. The Human Resources Generalist provides support for the Human Resources Pillars and all departments in the organization. This position is responsible for a variety of complex, confidential, and legal Human Resource duties. Exemplary Duties / Responsibilities HR Compliance: • Employment paperwork processing, records management, employee relations and retention, • Assures confidentiality and compliance with the Equal Employment Opportunity/Affirmative Action guidelines, appropriate governmental laws and regulations, and labor relations., • Maintains and programs, policies, and procedures for all Human Resource disciplines., • Protects organization's value by keeping information confidential., • Comply with federal, state, and local legal requirements by studying existing and new legislation; anticipating legislation; enforcing adherence to requirements; advising management on needed actions., • Assist with data management, reports, and services for the HRIS., • Responsible for employee relations and employee services. Addresses grievances, supporting team morale, and promotes positive workplace culture., • Maintains compliance with Human Resources practices and objectives that will provide a balanced program throughout the organization, • Leads HR investigations and grievance processes, with the guidance of HR Manager., • Lead Presenter and responsible for New Hire Orientation and processes., • Responsible for processing all new hire paperwork and input of employee information into the HRIS., • Manage community volunteer programs and conduct volunteer orientations., • Completes special projects by clarifying project objective; setting timetables and schedules; conducting research; developing and organizing information; fulfilling transactions., • Delivers in-person and eLearning training throughout the organization using LMS software., • Help improve operational performance by utilizing our Learning Management System to train, retrain, and keep staff accountable for learning goals., • Performs system tasks, including curriculum building, scheduling sessions, uploading courses, and extracting report data., • Directs employment activities, such that employees are properly hired, maintained and terminated for business needs according to policy and procedure., • Assist the talent team in job fairs, dispositioning resumes, phone screening, scheduling interviews, drug testing, and other recruitment processes., • Communicate with hiring managers to ensure HR compliance and processes are followed., • Performs other related duties as required and assigned. Minimum Qualifications: Education/Experience: • Working knowledge of employment law and regulations and wage and hour and their application in the day-to-day HR working environment, • Knowledge of federal, state and local laws regulating Human Resources, • Good public/employee relations skills, problem solving, analyses and decision-making ability, • Previous experience working in all areas related to human resources at a corporate level in a company size of 300+ employees, • Strong working knowledge and experience with an HRIS and payroll software., • Ability to partner with employee and executive level., • Utmost ability to maintain confidentiality., • Ability to multi-task and be flexible., • Ability to give consistent counsel to supervisors and managers, • Must possess a valid California motor vehicle operating license and must be willing to use their personal vehicle in the course of employment. Preferred Qualifications • PHR/SPHR Human Resources Certification Core Competencies: To perform the job successfully an individual should demonstrate the following competencies: • Confidentiality and Ethics - Maintains complete confidentiality of all divisions and employee records/files and employee verifications, reviewing the quarterly. Ensure personnel and legal files are compliant with document retention policies and HR standards. Decision making is based on fair, firm, and consistent processes and procedures., • Innovation Management - Ability to manage and encourage innovation, ensuring that new ideas are brought to fruition and add value to the organization., • Corporate Training & Talent Development - Trains, coaches, and mentors interdepartmental and external departments on processes, policies, and procedures. Develops training standard operating procedures to improve effectiveness. Ensures alignment between HR/ Learning and Development Compliance and all departments, • Operational Efficiency & Process Improvement - Develops processes and procedures to ensure efficiency and effectiveness. Implements best practices to maximize efficiency. Conducts routinely audits to inspect process and procedures., • Performance Metrics & Accountability - Utilize KPIs for compliance and process efficiency. Uses data to drive decision-making and hold teams accountable. Continuously monitors progress and adjusts strategies as needed. This job specification should not be construed to imply that these requirements are the exclusive standard of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required by their supervisor.

Job Description Director of Philanthropy Summary Description: As a strategic leader in fund development, the Director of Philanthropy will leverage the Goodwill brand and social enterprise businesses to raise significant funds in support of Goodwill’s mission: creating solutions to poverty through the businesses we operate. An entrepreneur, who engages, develops and stewards high impact relationships, the Head of Philanthropy will work to substantially increase contributed income. A relentless learner, the Director of Philanthropy will unbridle potential relationships and opportunities for Goodwill. Exemplary Duties / Responsibilities: • Reporting Directly to the President/CEO the Director of Philanthropy will align, coordinate and design a fund development strategy to bring Goodwill forward through systems and best practices that are relevant, current and engaging., • Collaborating with an energetic and resourceful team, the Director of Philanthropy will modernize Goodwill’s development efforts using digital and social media strategies and will successfully manage and grow an active portfolio of Goodwill’s existing and prospective donors., • Maximizing the opportunity of Goodwill’s Annual Awards Dinner, the Director of Philanthropy will build Goodwill’s fundraising revenue ROI while increasing program capacity. The Director of Philanthropy will be passionate about raising money for social impact and transformation work., • Design and execute a comprehensive strategy to identify, cultivate, steward and solicit corporations, government agencies, foundations, individuals and family foundations in support of Goodwill’s mission., • Grow major gifts program including identification, cultivation, and solicitation of major donors. Build and maintain relationships and solicitation strategies with portfolio of existing and prospective major donors engaging key staff as appropriate. Coordinate donor meetings for the President/CEO, who is also a primary contact for major donors, • Collaborate and work very closely with the President/CEO, Vice President of Workforce Development, Board, leadership team members, and community leaders to plan strategies for fundraising campaigns., • Ensure the production and fulfillment of annual direct mail and online appeals to encompass list segmentation, design, printing, mail production, content up-loads, etc. Engage and provide directions to vendors as necessary., • Supervise ongoing data collection, CRM Management (specifically for donor/donation date), prompt gift acknowledgments and accurate reports of existing donors., • Manage the school fundraising donation drive program by ensuring that contact lists are updated, outreach efforts are executed, and event coordination is communicated., • Plan, coordinate and support Goodwill’s Annual Awards Dinner, Eco Couture Fashion Show, and all ongoing development events., • Coordinate with President/CEO on all outreach activities related to brand and messaging, website management, e-mail communications, social media and print collateral to support donor engagement and fundraising activities., • Regularly evaluate internal fundraising strategies, policies, systems and procedures for efficiency and effectiveness. Ensure compliance with all relevant policies and regulations set forth by the IRS, Board, and President/CEO., • Build a culture for philanthropy, internally and externally, that will attract donors to the organization. Employment Standards: Education/Experience: • Bachelor’s degree required. At least 5-7 years of work experience in fundraising, including a track record of success in the major gifts category, and 3 years in management. Experience working in a high energy, complex organization., • Proven experience using innovative approaches to create and execute strategic fund development initiatives within the nonprofit industry. Demonstrated success in a variety of state-of-the-art fundraising approaches, and in achieving fundraising goals., • Positive record in researching, cultivating and soliciting major gifts, including deferred gifts and bequests, from individuals, and in qualifying for grants and sponsorships through government sources, foundations and corporations., • Positive record and experience in executing capital campaigns and major fundraising drives., • Financial acumen to create, track and report on annual department budget, and to accurately monitor, report and evaluate restricted and unrestricted gifts and grant monies., • Highly skilled at relating effectively and developing positive relationships with a broad range of organizational stakeholders including CEO, leadership staff, Boards, community leaders, etc.; skill in working harmoniously with many personalities and comfort with start-up cultures and leadership., • Highly effective written and oral communications that develop and articulate compelling case statements, grant proposals, and other key fund-raising communications for a variety of audiences and social media outlets., • Goal-driven and self-starter in initiating donor visits and making fundraising calls., • Strong ability to make public appearances and share information and excitement about the Mission of Goodwill in the communities we serve. Gladly accepts, and actively seeks, speaking engagements., • Proficiency with Microsoft Office Suite required. Knowledge of other fundraising software and database management systems is a plus. Ability to effectively utilize databases for donor research and tracking., • Savvy use of current and cutting-edge technology and social media as a tool for fundraising., • Demonstrated skill in respectful and sensitive communication with diverse cultures, language groups, abilities, lifestyles, and backgrounds. Sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, and ethnic backgrounds of the populations Goodwill serves., • Unquestioned integrity, professional demeanor and authenticity in building relationships with, and inspiring best effort from staff, donors and partners., • Displays a positive attitude; shows concern for people and community, demonstrates a professional presence, is self-confident, and displays common sense and ability to listen., • The Director of Philanthropy must possess a valid California motor vehicle operator’s license, current automobile insurance and be willing to use his/her personal vehicle in the course of employment. Core Competencies: To perform the job successfully an individual should demonstrate the following competencies; • Confidentiality – Understands and adheres to high level confidentially in all work related information discussions and information sharing in all meetings of the board, and by upper level staff., • Ethics and Values – Adheres to Goodwill core values and beliefs during both good and bad times; acts in line with those values., • Problem Solving – identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in a group problem solving situations; uses reason even when dealing with emotional topics, people and/or situations, • Project Management – Develops project plans, coordinates projects; communicates changes and progress; completes projects on time and budget; manages project team activities, • Technical Skills – Pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others, • Interpersonal Skills – Listens to others without interrupting; keeps emotions under control; remains open to others ideas and tries new things This job specification should not be construed to imply that these requirements are the exclusive standard of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required by their supervisor. Goodwill is a culturally diverse and inclusive organization.

Job Description Workforce Development Manager About Goodwill SOLAC: Goodwill, Southern Los Angeles County (SOLAC) is a 501(c)(3) nonprofit organization that transforms donated goods into job training, education, and placement services for individuals with barriers to employment. Goodwill SOLAC serves 22 cities and communities throughout Southern Los Angeles County. Our skills training, education, job preparation, and placement programs build lives, families, and communities—one job at a time. Placing individuals in productive and competitive employment fills them with the value, joy, and dignity of a paycheck. We believe putting people to work benefits the individual and the community’s economic vitality through taxes, spending power, real estate values, quality of life, and relief from social services and welfare systems. Goodwill SOLAC is one of 154 independent Goodwill’s with membership in Goodwill Industries International. Goodwill SOLAC’s campus in Long Beach houses its administrative offices, Goodwill Interpreting Services, various training programs, career center, retail store, processing operations, transportation, and e-commerce operations. We are proud, equal opportunity employers. We are committed to fair hiring practices and creating a welcoming environment for all team members. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, familial status, or veteran status. Summary Description: The Workforce Development Manager reports directly to the Vice President of Workforce Development and is responsible for the day-to-day operational oversight of Goodwill’s Digital Skills training programs, Career Center operations, job fairs, employer engagement activities, and assigned special initiatives, including staff supervision and cross-functional coordination. In collaboration with the Vice President of Workforce Development, the Workforce Development Program Manager supports the development and management of partner relationships with employers, training providers, and community organizations, and identifies opportunities for program growth, innovation, and special projects. The role leads ongoing evaluation efforts to ensure program quality, effectiveness, and compliance with funder and CARF requirements, and may provide direct operational support or serve as a substitute Career Advisor as needed to maintain continuity of services. This position requires periodic travel to Career Centers, community partner locations, employer sites, and other Goodwill facilities. Exemplary Duties / Responsibilities: Planning and Development Functions • Works with the Vice President of Workforce Development to assess current and future workforce development needs related to Digital Skills training, Career Center services, job fairs, and special initiatives., • Supports the design, refinement, and expansion of Digital Skills curricula, career readiness programming, and employment service models aligned with labor market demand., • Plans and implements job fairs and hiring events in coordination with employers, workforce partners, and internal teams., • Develops and maintains strong relationships with employers, training providers, workforce boards, and community-based organizations to support participant placement and retention outcomes., • Supports special projects that advance workforce innovation, pilot programs, cross-department initiatives, or new service models., • As assigned, participates in grant writing, proposals, and reporting related to workforce development programs., • Coordinates, facilitates, and evaluates training for staff supporting Digital Skills programs, Career Centers, and job fairs., • Provides coaching, technical assistance, and performance feedback to assigned staff to support consistent service delivery and professional growth., • Ensures staff compliance with documentation, data entry, and reporting requirements in accordance with funding source guidelines, division policies, and CARF standards., • Supports the Vice President in developing and maintaining standards, tools, and monitoring processes to assess program quality and effectiveness., • Conducts periodic reviews of Digital Skills programs, Career Center operations, job fairs, and special projects to evaluate performance and outcomes., • Analyzes program data and prepares summary reports with recommendations for improvement., • Implements participant and employer feedback tools, including satisfaction surveys, and uses findings to strengthen services., • Provides day-to-day supervision of assigned workforce development staff, which may include Digital Skills instructors, Career Advisors, Career Coaches, and staff supporting Career Centers or job fairs., • Coordinates staff schedules, assignments, and operational priorities to ensure effective coverage and service delivery., • Participates in staff performance evaluations in collaboration with the Vice President of Workforce Development., • Supports and facilitates ongoing staff meetings, trainings, and in-service activities., • Provides coverage or direct service support as needed to ensure continuity of operations., • Performs other duties and special assignments as directed by the Director of Human Resources Minimum Qualifications: Education/Experience: Any combination of education or experience providing the required skill and knowledge for successful performance would qualify. Typical qualifications would be equivalent to: • Bachelor’s degree in education, workforce development, social sciences, or a related field, plus five years of experience in workforce development, education, or social services, including at least two years in a supervisory capacity., • Self-directed and accountable, • Collaborative and adaptable, • Confident decision-maker, • Proactive and solution-oriented, • Strong commitment to learning and continuous improvement, • Ability to work effectively with diverse populations and individuals with barriers to employment, • Experience supervising and supporting diverse teams, • Knowledge of workforce development programs, career centers, and employer engagement, • Working knowledge of CARF and applicable workforce regulations, • Strong organizational and time-management skills, • Ability to analyze data and prepare clear, concise reports and proposals, • Strong written and verbal communication skills, including group presentations, • Proficiency with Microsoft Word, Outlook, and workforce data systems, • Valid California Driver’s License must be willing to use their personal vehicle in the course of employment. Preferred Qualifications: • Experience managing workforce development programs that include Career Centers, Digital Skills training, and employer engagement, • Experience planning and executing job fairs or hiring events with employers and workforce partners, • Strong ability to build and maintain relationships with employers, community-based organizations, and public-sector partners, • Experience supervising staff and supporting consistent, high-quality service delivery, • Working knowledge of CARF standards, data tracking, and performance reporting Core Competencies: To perform the job successfully an individual should demonstrate the following competencies: • Leadership & Accountability – Provides clear direction, follows through on commitments, and holds self and others accountable for results, • Operational Execution – Manages day-to-day operations across multiple programs while keeping services consistent and on track, • Partnership Management – Builds and maintains productive relationships with employers, community partners, and workforce agencies, • Data & Quality Focus – Uses data to monitor performance, ensure compliance, and drive continuous improvement, • Problem Solving – Identifies issues early, thinks critically, and implements practical solutions, • Communication – Communicates clearly and professionally with staff, partners, and leadership, • Adaptability – Adjusts quickly to changing priorities, funding requirements, and program needs, • Equity & Inclusion – Demonstrates respect for diverse communities and supports inclusive service delivery This job specification should not be construed to imply that these requirements are the exclusive standard of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required by their supervisor.

Job Description Employment Preparatory & Placement Coach Summary Description: • The Employment Preparatory and Placement Coach (EPPC) reports to the Director of Programs or designee., • As instructed by the Director of Programs or designee the EPPC will provide job placement services for individuals experiencing homelessness, referred through partnerships at the City of Long Beach Multi-Service Center (MSC)., • The EPPC will work with various Offsite Partner Locations to supplement available workforce development services. Offsite program locations currently include Pacific Gateway Workforce Investment Network, SELACO Workforce Development Board, Long Beach City College and other providers., • This position will provide mentoring and career-readiness coaching, career ladder education, conduct employment readiness assessments, develop individual service plans for participants, and will conduct Employment and Career Development training seminars such as job search and job retention, and refer participants to other appropriate community resources as needed., • The EPPC will also follow up with participants to ensure the participant’s job placement, job retention and continued career success., • This position is co-located at the City of Long Beach MSC and the EPPC will work closely with MSC staff to obtain referrals for the Goodwill program., • Travel is required to the various Goodwill co-location sites, and to local employment training and employment opportunity sites., • This position will also interface with other Goodwill departments, including, but not limited to Human Resources, Compliance and Accounting. Exemplary Duties & Responsibilities: Planning and Development Functions • Leads a team approach for meeting the skill training, work experience, life skills and unsubsidized employment needs of people served., • Works in tandem with the Goodwill Life Skills and Employment Preparatory Coach to ensure the successful transition of individuals seeking employment., • Meets annual enrollment, placement, and retention targets., • Facilitates supportive services that benefit the employment plan of participants., • Conducts an initial job readiness assessment of the participant at beginning of program to establish necessary coaching needs, and together with the participant develops the participant’s individual service plan., • Is responsible for ongoing reviews and modifications (as necessary) to the participant’s individual service plan., • Provides personalized career-readiness coaching, including preparing students for interviews and resume writing., • Is responsible for post-employment needs of participants and follow-up measurements to ensure the participant’s job retention., • Consults with service participants, employers, and referring agencies/staff to develop unsubsidized employment opportunities., • Stays current on employment trends and articulates those trends to the Workforce Development management., • Keeps abreast of occupational needs, labor market fluctuations, economic trends and entry level requirements for participant’s employment., • Conducts positive recruitments or mini-job fairs at the site(s) where stationed., • Shares responsibilities and accomplishments with all members of the Division team., • Is responsible for implementing standards, evaluation procedures, and tools for reviewing and monitoring the overall quality and effectiveness of Goodwill case management, job development and job placement programs as per Goodwill and CARF specifications., • Completes accurate and timely data input into both the Goodwill and City of Long Beach data bases., • Generates reports as to the effectiveness and outcomes of the training program, annual statistical reports for both Goodwill and the City of Long Beach, and participants outcomes reports and forwards recommendations for job placement and job retention improvement to the Workforce Development management team., • Ensures all paperwork is completed in an accurate and timely manner to meet accreditation standards as well as Goodwill’s internal quality assurance standards. Minimum Qualifications: Education/Experience: • A Bachelor’s degree in education, social science or related health care discipline plus two years of experience in a health or social services agency, of which one year must have been with services to person with barriers to employment., • Familiarity working with special needs populations such as people with disabilities and disadvantaging conditions including, but not limited to, homelessness, felonies, at-risk youth, welfare to work, and senior adults. To perform effectively in this position, the incumbent is required to have: • Organizational skills that include, but are not limited to, conducting all service participant meetings at the agreed upon prescribed times, submitting all documents in an efficient and timely manner, attending scheduled team meetings, and managing the input of all required data elements into the Goodwill database system as prescribed by division protocols., • Exceptional time-management abilities, • Ability to analyze data and write clear, accurate and concise reports, including proposals, • Ability to communicate effectively in small & large groups, inclusive of public presentations, • Ability to utilize Microsoft word, Excel, and Outlook computer programs in an efficient and error free manner, • Ability to collaborate with a team members in a professional manner that creates outcomes that lead to prescribed programmatic goals such as job placement goals and job retention goals. License & Certifications: • Able to work with a diversified population and people with barriers to employment. Experience working with individuals who are housing insecure is a plus., • Able to work efficiently and safely., • Able to follow instructions and operate with minimal supervision. Core Competencies: To perform the job successfully an individual should demonstrate the following competencies; • Confidentiality – Understands and adheres to high level confidentially in all work-related information discussions and information sharing in all meetings of the board, and by upper-level staff., • Ethics and Values – Adheres to Goodwill core values and beliefs during both good and bad times, acts in line with those values., • Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in a group problem solving situations; uses reason even when dealing with emotional topics, people and/or situations, • Task Management –Communicates changes and progress; completes projects on time and budget., • Technical Skills – Pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others, • Customer Service – Responds promptly to customer needs; solicits employee feedback to improve service; responds to requests for service and assistance; meets commitments., • Interpersonal Skills – Listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things, • Verbal Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills effectively; participates in meetings., • Teamwork –Exhibits objectivity and openness to others' views; welcomes feedback; contributes to building a positive team spirit; promotes inclusiveness, puts success of team above own interests; supports everyone’s efforts to succeed.

Job Description Head Of E-Commerce Role Overview: This position reports to the Senior Vice President of Sales Operations and Marketing. Develops and maintains the eCommerce department including, but not limited to, Shop Goodwill, eBay, and any other platform through which merchandise is sold digitally. Maintains an operation that delivers fair market value of listed merchandise. Manages the receipt, distribution, sale, and tracking of all goods sent to the department. Exemplary Duties/ Responsibilities: • Maintain systems related to the sale of goods through online platforms including, but not limited to, Shop Goodwill and eBay. Develops Goodwill’s presence on emergent selling platforms to diversify and expand revenue in eCommerce., • Meet budget and margin expectations set for eCommerce operations., • Lead employees to meet or exceed targets in revenue, average sale price, sell-through and any other targets set by retail leadership., • Analyze data to find potential for improvement in the eCommerce operation., • Continually review supply and shipping prices to ensure the department is paying the lowest possible price., • Maintain customer relationships involved with the local pickup business. Ensure smooth operation of the local pickup business., • Provide excellent customer service to eCommerce patrons including, but not limited to, answering questions about merchandise, promptly processing returns, and quickly and accurately shipping merchandise., • Continually review templates and other settings related to third-party listing applications to ensure maximum efficiency for photographing and listing., • Works with internal partners and external vendors and contractors to meet infrastructural needs of the department., • Coach and develop employees to meet daily goals for posting, photographing, and shipping., • Train employees inside and outside of the department in identification of merchandise suitable for eCommerce., • Communicate with all levels of retail management, transportation, and maintenance to ensure an efficient, functioning, profitable and timely eCommerce operation., • Develop and/or interpret reports for the consumption of other departments and retail staff., • Create and maintain an efficient and organized work area for the processing, photographing, and shipping of merchandise including a cataloging system for incoming and outgoing merchandise., • Manage personnel, inventory, listing performance, shipping, and organization in multiple physical eCommerce locations., • Provide regular updates and feedback to stores regarding sales performance and performance in key metrics such as acceptance rate, sell-through, and eCommerce sales as a percentage of total sales., • Inventory, maintain, order, and keep secure supplies related to eCommerce., • Manage personnel for the eCommerce departments including, but not limited to, hiring, training, coaching, corrective action, payroll, and termination., • Manage computer software and training related to that software for store teams and the eCommerce personnel., • Create and develop relationships with store teams that provide training opportunities and buy-in to the eCommerce program., • Other duties as assigned. Qualifications: Key Behaviors: • Experience with internet applications and Windows-based computer systems., • Experience with Apple and Android phones., • Experience supervising, coaching, and training employees., • E-Commerce experience., • Working knowledge of the Microsoft Office suite, particularly Excel. This job posting should not be construed to imply that these requirements are the exclusive standard of the position. Incumbents will follow any other instructions and perform any other related duties as may be required by their supervisor.

Job DescriptionSENIOR ASSET PROTECTION SPECIALIST Summary Description: • Under the direct supervision of the Asset Protection Lead, Asset Protection Supervisor, & the Sr. Compliance, Risk & Safety Manager, under the guidance of the Vice President (V.P.) of Corporate Compliance., • To plan and direct the company’s efforts to prevent and minimize the loss of assets under the supervision of the Sr. Sr. The Sr. Compliance, Risk, and Safety Manager with input from The V.P. of Human Resources & Compliance, • To assist in the development of policies, procedures, and programs relating to the protection of company assets under the supervision of the Sr. Sr. The Sr. Compliance, Risk, and Safety Manager with input from the V.P. of Human Resources & Compliance, • To assist in gauging risk exposure and potential liability and develop sound risk control measures under the supervision of the Sr. The Sr. Compliance, Risk, and Safety Manager with input from The V.P. of Human Resources & Compliance, • Safeguard company property, including donated goods. under the supervision of The Sr. Compliance, Risk, and Safety Manager with input from The V.P. of Human Resources & Compliance, • Reports and takes appropriate action on any incidents of theft or unauthorized possession of company property under the supervision of the Sr. Compliance, Risk, and Safety Manager with input from The V.P. of Human Resources & Compliance, • Provides leadership necessary to maintain a safe working environment throughout the company under the supervision of the Sr. Compliance, Risk, and Safety Manager with input from The V.P. of Human Resources & Compliance, • Acts safely at all times., • Follow all safety rules and regulations., • Manages the human resources and physical assets within the area(s) of responsibility by effectively and efficiently planning, organizing, prioritizing, problem-solving, leading, motivating, coaching, training, and disciplining under the supervision of the Sr. Compliance, Risk, and Safety Manager with input from The V.P. of Human Resources & Compliance., • Promotes and demonstrates cooperation and teamwork under the supervision of the Sr. Compliance, Risk, and Safety Manager with input from The V.P. of Human Resources & Compliance., • Assists and shares knowledge and information with other employees as needed under the supervision of the Sr. Compliance, Risk, and Safety Manager with input from The V.P. of Human Resources & Compliance, • Uses good interpersonal skills such as courteousness, sensitivity, politeness, and thoughtfulness., • Set a good example for service participants receiving training at Goodwill and for all employees under the supervision of the Sr. Compliance, Risk, and Safety Manager with input from The V.P. of Human Resources & Compliance., • Responsible for the security of the company’s property, the safety of employees and service participants through sound security practices and procedures under the supervision of the Sr. Compliance, Risk, and Safety Manager with input from The V.P. of Human Resources & Compliance., • Provides planning and recommendations for perimeter controls, entrance and exit controls, CCTV needs, and fixturing that impact loss prevention, internal and external under the supervision of the Sr. Compliance, Risk, and Safety Manager with input from The V.P. of Human Resources & Compliance., • Establishes specifications, evaluates competitive bids as applicable, and ensures compliance with standards and contract terms for loss- under the supervision of the Sr. Compliance, Risk, and Safety Manager with input from The V.P. of Human Resources & Compliance., • Administers and directs all company investigative efforts including field investigation and undercover operations under the supervision of the Sr. Compliance, Risk, and Safety Manager with input from The V.P. of Human Resources & Compliance., • Identifies subsequent corrective actions designed to reduce risk under the supervision of the Sr. Compliance, Risk, and Safety Manager with input from The V.P. of Human Resources & Compliance., • Responsible for monitoring and ensuring proper maintenance of security and fire alarm systems under the supervision of the Sr. Compliance/Risk/Safety Manager with the assistance of the Asset Protection Specialist (APS)., • Controls staff security code access systems and key issuance under the supervision of the Sr. Compliance, Risk, and Safety Manager with input from The V.P. of Human Resources & Compliance., • Ensures company property is not removed without proper approvals under the supervision of the Sr. Compliance, Risk, and Safety Manager with input from The V.P. of Human Resources & Compliance., • Maintains appropriate inspection tours of the buildings and grounds to watch for and guard against fire, theft, illegal entry, infractions of safety regulations, and other irregularities under the supervision of the Sr. Compliance, Risk, and Safety Manager with input from The V.P. of Human Resources & Compliance Education/Experience: • High School education minimum, Bachelor of Arts Degree preferred., • Three years experience in security, loss prevention, and investigative services; One supervisory experience., • Ability to work independently with minimum supervision; flexible and adaptable in handling security matters 24 hours, 7 days a week., • Ability to work with all levels and management., • Advanced verbal and written communication skills, • Must have a basic understanding of computers and how they operate., • Ability to solve problems as they arise., • Excellent interpersonal and communication skills in order to interact with all levels of management, employees, service participants, security agencies and the general public., • Ability to write accurate, concise, and grammatically correct memoranda and reports., • Maintains a high level of confidentiality., • Support the ethical standards of the organization. Core Competencies: To perform the job successfully an individual should demonstrate the following competencies: • Confidentiality – Understands and adheres to high-level confidentially in all work-related information discussions and information sharing in all meetings of the board, and by upper-level staff., • Ethics and Values – Adheres to Goodwill core values and beliefs during both good and bad times; acts in line with those values., • Problem-Solving – Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem-solving situations; uses reason even when dealing with emotional topics, people, and/or situations, • Task Management –Communicates changes and progress; completes projects on time and budget., • Technical Skills – Pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others, • Customer Service – Responds promptly to customer needs; solicits employee feedback to improve service; responds to requests for service and assistance; meets commitments., • Interpersonal Skills – Listens to others without interrupting; keeps emotions under control; remains open to others’ ideas and tries new things, • Verbal Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills effectively; participates in meetings., • Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others' views; welcomes feedback; contributes to building a positive team spirit; promotes inclusiveness, puts success of team above own interests; supports everyone’s efforts to succeed., • Diversity –Shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment. Must be able to work with diverse cultures, as well as those with barriers to employment, inclusive of disabled populations., • Valid CA Driver’s License, liability insurance, and a DMV printout that is acceptable to Goodwill’s insurance company., • Valid Guard Card preferred., • Awareness, • Noticing unusual behavior, and changes in the facility or surrounding area is vital., • Communication, • Write and share thorough reports of their time on the clock., • Autonomy, • Motivated to work independently and without constant monitoring or supervision., • Honestly, • Due to Minimal supervision, honesty and trustworthiness are absolutely necessary. This job specification should not be construed to imply that these requirements are the exclusive standard of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required by their supervisor. Goodwill is a culturally diverse and inclusive organization.

Job Description • Rates are NEGOTIABLE* Interpreter-Independent Contractor - American Sign Language (ASL) • Be fluent in both English and ASL, • Be RID Certified, in process, or EIPA, NIC, NAD CI, CT or equivalent, • Be prepared to have Livescan and Background Checks conducted, • Be familiar with HIPPA and Cultural Sensitivity trainings, • Adhere to RID Professional Code of Conduct standards, • Strong passion for interpreting and customer service., • Facilitate interpretation in a variety of subjects: in Medical, Business, Education, and entertainment settings, • Be experienced with both face to face and remote interpreting.

Job Description Contract Janitor Summary Description: • Under directions of the Facility Manager and/or Janitorial Supervisor, is responsible for keeping all buildings and grounds in clean, safe, and orderly condition., • Provides quality customer service and ensures that all contracted custodial sites are serviced to satisfaction., • Adheres to written work schedules and statements., • Operate various janitorial cleaning equipments., • Assist to coordinate set-up’s for meetings and special events. Exemplary Duties / Responsibilities: • Duties include wet and dry mopping floors, floor stripping and waxing; spot cleaning, vacuuming and shampooing carpets., • Furniture dusting, trash removal, window washing, and disinfect equipments., • Sanitize restrooms, sweeping, weed pulling; rubbish removal; and pressuring washing walls and concrete walkways., • Reports safety hazards to the department supervisor., • Other related duties as assigned. Education/Experience: • High School Diploma or equivalent., • Minimum one to three years working experience or schooling in related field., • Must have knowledge of cleaning chemicals., • Must have knowledge of operating various janitorial equipments., • Must be hands-on and can adapt quickly to different situations., • Operates with minimal supervision and able to follow complex verbal and/or written work instructions., • Perform jobs independently or as a team., • Valid CA driver license preferred., • Certifications in floor care maintenance preferred. Desirable Qualifications: • Able to work with a diversified population and people with barriers to employment., • Able to work efficiently, safely, and in a cost-effective manner., • Able to follow directions with minimal instruction and supervision. Physical Demands and Working Conditions: • Standing, walking, or sitting for up to 7 hours., • Lifting, carrying, pushing, and pulling up to 50 lbs., • Climbing, balancing, bending, crawling, and twisting required., • Finger and manual dexterity required., • Work inside and outside required., • Vibrations, hazards (physical), fumes, dust, and odors: occasionally., • Chemicals: Yes To perform the job successfully an individual should demonstrate the following competencies: • Cleaning, Sanitation, & Facility Standards - Ensures all areas are cleaned and sanitized according to company and industry standards, including restrooms, floors, and high-traffic areas., • Leadership & Talent Development - Clearly explains technical issues and repair plans; provides status updates to supervisors; participates actively in safety meetings and team discussions., • Safety, Compliance, & Risk Mitigation - Maintains compliance with safety procedures, including proper handling of chemicals, PPE usage, and OSHA regulations., • Communication & Collaboration - Communicates clearly with team members, supervisors, and other departments to coordinate cleaning tasks and respond to facility needs., • Task & Operational Efficiency - Effectively manages time and prioritizes tasks to ensure cleaning schedules are met consistently., • Inventory, Resource & Budget Management - Tracks and requests cleaning supplies and equipment, ensuring adequate stock and minimizing waste., • Training, Teamwork & Collaboration - Maintains composure under stress; listens actively; communicates professionally with coworkers, vendors, and clients, even in emotionally charged situations., • Ethics & Integrity - Demonstrates integrity and alignment with Goodwill’s core values; adheres to safety, environmental, and operational policies and standards even when unsupervised. Location: • Corporate Office, while servicing all Goodwill Southern Los Angeles County locations as needed. This job specification should not be construed to imply that these requirements are the exclusive standard of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required by their supervisor.

Job Description Janitor Summary Description: Under supervision of the Janitorial Lead the Janitor is responsible for keeping all buildings and grounds in clean, safe, and orderly condition. Oversees weekly deep cleaning of various retail stores restrooms, kitchen and external windows. May be assigned to clean outside properties at contracted janitorial locations. Adheres to written work schedules and/or written work statements. Operates various janitorial cleaning equipment. Assist in set-ups for meetings and special events. Exemplary Duties / Responsibilities: • Duties include sweeping floors, wet and dry mopping floors; stripping, waxing and machine burnishing floors., • Spot cleaning, vacuuming and shampooing carpets, furniture dusting, emptying trash receptacles, wash windows, and disinfect office equipments., • Sanitize restrooms fixtures and re-stock dispensers., • Weed pulling, rubbish removal and pressuring washing outside walls and concrete walkways., • Reports safety hazards to the department supervisor. Other related duties as assigned., • Must be able to work independently. PHYSICAL ANALYSIS Physical Demands and Working Conditions: • Standing and walking for up to 7 hours. Some sitting may vary., • Lifting, carrying, pushing, and pulling up to 50 lbs., • Climbing, balancing, bending, and twisting required., • Finger and manual dexterity required., • Work inside and outside required., • Work along and with others required., • Able to stand and walk for up to 7 hours., • Able to lift, push, and pull up to 50 lbs., • Vibrations, hazards (physical), fumes, dust, and odors: occasionally., • Chemicals: occasionally., • Extreme cold, heat, wet or humid conditions: occasionally. Minimum Qualifications: Education/Experience: • High School Diploma or equivalent., • Must have knowledge of cleaning chemicals., • Must have knowledge of operating various janitorial equipment, • Must have knowledge of floor care., • Must be hands-on and can adapt quickly to different situations., • Operates with minimal supervision and able to follow complex verbal and/or written work instructions., • Perform jobs independently or as a team., • Valid CA Driver’s License: clean DMV printout and be insurable to drive company vehicles., • Certifications in floor care maintenance preferred. Desirable Qualifications: • Able to work with a diversified population and people with barriers to employment., • Able to work efficiently, safely, and in a cost-effective manner., • Able to follow instructions and operate with minimal supervision. Core Competencies: To perform the job successfully an individual should demonstrate the following competencies: • Cleaning, Sanitation, & Facility Standards - Ensures all areas are cleaned and sanitized according to company and industry standards, including restrooms, floors, and high-traffic areas., • Leadership & Talent Development - Clearly explains technical issues and repair plans; provides status updates to supervisors; participates actively in safety meetings and team discussions., • Safety, Compliance, & Risk Mitigation - Maintains compliance with safety procedures, including proper handling of chemicals, PPE usage, and OSHA regulations., • Communication & Collaboration - Communicates clearly with team members, supervisors, and other departments to coordinate cleaning tasks and respond to facility needs., • Task & Operational Efficiency - Effectively manages time and prioritizes tasks to ensure cleaning schedules are met consistently., • Inventory, Resource & Budget Management - Tracks and requests cleaning supplies and equipment, ensuring adequate stock and minimizing waste., • Training, Teamwork & Collaboration - Maintains composure under stress; listens actively; communicates professionally with coworkers, vendors, and clients, even in emotionally charged situations., • Ethics & Integrity - Demonstrates integrity and alignment with Goodwill’s core values; adheres to safety, environmental, and operational policies and standards even when unsupervised. Location: • Corporate Office, while servicing all Goodwill Southern Los Angeles County locations as needed. This job specification should not be construed to imply that these requirements are the exclusive standard of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required by their supervisor.

Job Description 530 Maintenance Tech.xlsx Maintenance Technician Summary Description: Under directions of the Facility Supervisor and/or Lead Maintenance, performs a variety of preventative maintenance and general handyman repairs to commercial buildings and equipment. Maintains office, warehouse and retail store equipment. Attends to and completes written work orders for general building repairs. Works with risk management personnel to perform safety inspects of all buildings, initiates corrective course of action; and provides documentation when needed. Maintain emergency equipment and systems. Exemplary Duties / Responsibilities: • Performs advanced building and equipment repairs including electrical, lighting, plumbing, air conditioning, concrete, painting; installations and repairs., • Minor construction work to include stud framing, gypsum wall boarding; door, window, and hardware installation; vinyl composition and ceramic floor tile installations., • Works closely with and delegate’s assignments to maintenance helpers., • Handles task independently and as a team., • Drives company vehicle to and from job sites and/or to supply vendors for purchasing parts., • Inspect emergency systems to include fire extinguishers, smoke detectors, and actuated lighting systems., • Inspects and corrects safety problems and file reports to the Facility Manager and/or Lead Maintenance., • Keeps the maintenance workshop and department vehicles clean and organized., • Performs all related work as required. PHYSICAL ANALYSIS Physical Demands and Working Conditions: • Standing and walking for up to 7 hours. Some sitting may vary., • Lifting, carrying, pushing, and pulling up to 50 lbs., • Climbing, balancing, bending, and twisting required., • Finger and manual dexterity required., • Work inside and outside required., • Vibrations, hazards (physical), fumes, dust, and odors: occasionally., • Chemicals: occasionally., • Extreme cold, heat, wet or humid conditions: occasionally. Minimum Qualifications: Education/Experience: • High School Diploma or equivalent., • Minimum three years working experience or schooling in related field., • Able to stand and walk up to 7 hours per day., • Must have knowledge of building construction, carpentry, electrical, plumbing, and painting., • Knowledge of air conditioning system with a 608 EPA or electrical certification helpful., • Must know how to operate all power repair tools in a safe and effective manner., • Valid CA Driver’s License: clean DMV printout and be insurable to drive company vehicles. Desirable Qualifications: • Able to work with a diversified population and people with barriers to employment., • Able to work efficiently, safe, and in a cost-effective manner., • Able to follow directions with minimal supervision. Core Competencies: To perform the job successfully an individual should demonstrate the following competencies: • Task & Operational Efficiency - Demonstrates ability to prioritize and complete work orders on time and according to instruction; organizes work materials and communicates progress to supervisor., • Maintenance & Technical Operations - Uses hand and power tools effectively; performs basic repairs in plumbing, electrical, carpentry, painting, and HVAC systems; follows safety and maintenance protocols accurately., • Safety, Compliance & Risk Mitigation - Identifies minor building and equipment issues and recommends or executes basic repair solutions; troubleshoots effectively within scope of training and under supervision., • Communication & Customer Service - Supports and collaborates with other maintenance staff and leads; contributes to a cooperative team environment and helps achieve shared goals; welcomes feedback and assists when needed., • Training, Teamwork & Collaboration - Responds to internal requests from staff professionally; ensures assigned tasks do not disrupt organizational operations; maintains courteous and service-oriented behavior., • Leadership & Talent Development - Listens actively to supervisors and coworkers; maintains professionalism under pressure; shows willingness to try new approaches and follow through with assigned duties., • Inventory, Resource & Budget Management - Clearly communicates questions or concerns about work orders and tasks; reports job status or issues effectively to the supervisor; understands and follows verbal instructions., • Ethics & Integrity - Demonstrates integrity and alignment with Goodwill’s core values; adheres to safety, environmental, and operational policies and standards even when unsupervised. This job specification should not be construed to imply that these requirements are the exclusive standard of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required by their supervisor.

Job Description 400 Store Associate.xlsx Store Associate Summary Description: The Store Associate position’s primary purpose is to assist store management in the daily operation of the assigned retail store. Store Associate reports to the Store Manager or Assistant Manager in the Manager’s absence. Exemplary Duties / Responsibilities: • The Store Associate assists customers., • Stocks and rotates merchandise., • Runs the cash register as assigned., • Responsible for the accuracy of transactions when assigned to register and adherence to company check and credit card procedures., • Report safety hazards and all accidents to Manager or Assistant Manager IMMEDIATELY., • Maintains the store in a clean, orderly, and safe manner, which may include daily floor mopping and related tasks as assigned., • Assist in receiving new merchandise and processing incoming merchandise., • Provide customer service in a positive, professional, and courteous manner., • The Store Associate may be cross trained for other retail functions and required to perform assigned tasks to standards., • Answer the telephone in a courteous manner., • Attends general store meetings as assigned., • Attends general departmental and safety meetings as required., • Responsible for other duties as assigned. Minimum Qualifications: Education/Experience: • Ability to read, write, and understand simple instructions., • Able to communicate fluently in English both verbally and in writing, • Understanding of rendering customer service and working with the public is desirable., • Able to answer the telephone., • Use of cash register and calculator /10 key necessary., • Accuracy of work is essential., • Able to lift, carry, push, and pull at least 50 lbs., • Cooperation with store personnel, direct supervisors, and Division Director., • Ability to serve customers effectively., • Quantity and quality of work performed., • Accuracy of records maintained., • Ability to meet deadlines and respond to special needs., • Ability to serve the public professionally and courteously., • Ability to follow simple instructions., • Appearance and organization of assigned workstation., • Ability to perform some janitorial duties. Desirable Qualifications: • Bilingual is a plus. Core Competencies: To perform the job successfully an individual should demonstrate the following competencies: • Ethics - Consistently demonstrates integrity, professionalism, and alignment with Goodwill’s core values in all workplace interactions and decisions., • Technical Skills & Initiative - Effectively applies required tools and systems, seeks opportunities to improve skills, and takes initiative to support team and operational needs., • Task Execution & Adaptability - Completes duties efficiently and accurately while adapting well to changing priorities, responsibilities, or workflows., • Job Knowledge - Applies appropriate understanding of store procedures, merchandise handling, and company policies to daily responsibilities., • Customer Service - Delivers courteous, helpful, and responsive service to all customers, contributing to a positive and professional store environment., • Dependability & Attendance - Demonstrates reliability through consistent attendance, punctuality, and accountability in completing tasks and responsibilities. Follows proper attendance policy., • Teamwork - Collaborates effectively with others, values diverse perspectives, and contributes to a positive, supportive team culture. Receptive to constructive criticism in a professional manner., • Safety & Compliance - Follows safety procedures and organizational guidelines to maintain a clean, hazard-free, and compliant work environment. *Pay Range: Our pay ranges from $16.50 to $17.00 depending on tenure. $16.50 - Starting rate $16.75 - Eligible after completion of introductory period $17.00 - Eligible after 9 months of active employment This job specification should not be construed to imply that these requirements are the exclusive standard of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required by their supervisor.

Job DescriptionWhy CCI? CCI Systems, Inc. is an Employee-Owned Telecommunications Company based in Iron Mountain, MI with 60+ years of industry knowledge and experience. Our outstanding team-based work culture and environment has allowed us to grow, develop, and retain long-term employees. We offer a comprehensive benefits package, competitive pay, flexibility, paid on the job training, professional development, and inspire you to be bold, yet accountable. We value our employee’s hard work and determination and REWARD results all while having fun! Our mission is to make life better by connecting people through innovative communication systems. We are seeking Permitting Project Managers to oversee all activity with regards to his or her projects including, but not limited to, supervision of employees, project staffing, customer needs, workflow, service level agreements (SLA) adherence, financial performance, timely invoice approval, quality control, and all other aspects of work related to his or her projects. This role is customer facing requiring clear communications skills, both verbal and written, as well as polished and professional personal interactions. Responsibilities • Liaison between cities and jurisdictions, and build meaningful, long-term relationships in various markets., • Guide teams and participate with research and prepare documentation for required permits, right of ways, easements, and land use for telecom projects., • Create and maintain reports, while tracking progress of multiple projects – for complying with conditions of approvals from municipalities for meeting customer delivery deadlines., • Obtain all necessary permitting / zoning approval from Federal, State, and local agencies - Inform other internal functional groups about requirements and regulations of government entities and municipalities to assist with compliance with general conditions of approvals at permit and construction stages of the project, and to meet project timelines., • Oversees the preparation and submission of permit packages for permit applications adhering to strict standards and regulations., • Monitor staffing needs in the project group along with maintaining staffing projections., • Ensure that a Scope of Work is in place for all their projects., • Create and adhere to revenue, gross profit, accounts receivable, and staffing forecasts., • Act as the liaison between customers and the internal operations of the project group. This is to ensure that customer’s expectations are met and maintain goodwill for future business., • Execute project implementation/startup and continuous production management., • Monitor projects to improve the quality of the work and to reduce the time and cost of project throughput., • Create and promote the company image through exercising sound and ethical business practices as related to employees, the public and customers. This includes ensuring that service and quality provided to customers is superior to that of our competition., • Meet regularly with key personnel to ensure that information flows in both directions and to ensure that stated goals and objectives are met., • Implement corrective actions, as appropriate, on any project to meet cost targets, and completion schedules., • Ensures subordinates’ abilities are adequate for their responsibilities and develops training and cross training for ongoing skill development., • Assist personnel with interpreting customer drawings, project documentation, and technical specifications., • Conducts performance reviews for all direct reports. Does follow up on reviews with substandard grading. Create an environment in which the rating of an average employee is continually challenged. Create goals for employee during review and have mid-year follow up on said goals., • Complete invoicing within Service Level Agreements including follow up on unpaid invoices. Make sure purchase orders are in place prior to work startup., • Perform other related duties as assigned by their supervisor. Qualifications • 5+ years’ experience in permitting design, government affairs or related work in a Utility / Permitting environment in a related industry preferred., • 5+ years of Project Management experience in utility permitting or related field preferred., • In-depth understanding of NESC 202X code requirements preferred., • Regulatory Compliance Expertise: Advanced understanding of local, state, and federal regulations related to underground utilities, coupled with the ability to effectively incorporate these regulations into permit drawings,, • Advanced understanding of Telecom OSP Engineering and Construction standards to apply design standards to underground and aerial pole line cable plant, including Joint Use Design, Pole Replacement, Primary Service, and Reliability/Maintenance Design., • Proven leadership of a Make Ready Team to Perform structural loading calculations using O-Calc or Spida-Calc in accordance with NESC and pole owner protocol through inventory and analysis of pole type and class, riser details, attached facility type including weight and diameters, span footages, drip loops etc., • Ability to create 3-dimensional model of poles in O-Calc and Spida-Calc to provide results to ensure safe and proper attachment to power and telecommunication poles., • Analytical and observational skills, which demonstrate ability to, plan projects, review/recommend technical specifications, coordinate staffing needs, communicate, and manage all aspects of a project., • Proven ability to effectively prioritize and execute tasks in a high-pressure environment is crucial., • Effectively work independently and in a team-oriented, collaborative environment is essential., • Proven ability to solve problems creatively., • Persuasive, encouraging and motivating with the ability to elicit cooperation from a wide variety of sources, including upper management, clients, and other departments., • Ability to interact with colleagues, vendors, and customers/clients of all demographics and professional levels. Also, be able to gain credibility with them to effectively complete tasks., • Must be willing to learn new product lines and technologies to serve the departmental needs and goals., • Able to handle employee issues and confrontation effectively and in a timely manner., • History of successful customer communications and relationship management. Additional Information • This is a customer-facing position which will require up to 50% travel., • Must have a valid driver’s license., • Must have good, reliable home internet. Shift is Monday through Friday between the hours of 8:00am-5:00pm CST but must have flexibility to work outside normal business hours. Compensation: base salary range 75k-95k plus incentives. Benefits: healthcare, retirement, paid leave (e.g., sick leave, PTO, company holidays), life insurance, AD&D, short-term disability, FSA, education reimbursement, wellness reimbursement, and employee assistance program (EAP).

Job Description 442 E-Commerce Associate.xlsx E-Commerce Associate SUMMARY DESCRIPTION: Assists with daily E-Commerce operations, ensuring consistency, compliance, and achievement of sales and productivity goals. This position reports to the E-Commerce Manager. Exemplary Duties / Responsibilities: LISTING: • Identify saleable items for Shop Goodwill., • Research items, when necessary, could entail internet searches or reading available information from books or magazines., • Photographs items, edits, crops, and downloads images to approved e-commerce platforms, as needed., • Post the item for auction by providing an accurate description/information together with the corresponding minimum bid., • Authenticate merchandise as needed., • Keep an organized and accurate inventory of items posted., • Assists with pulling items for re-listing., • Assists in sorting, identifying and preparing items for photographing., • Assists with answering customer inquiries either by e-mail or phone, including but not limited to:, • Shipping, • General merchandise, • Refunds, • Damages, • All other inquiries related to Shop Goodwill goods and services., • Prepares production invoices, records and store shipments., • Attach identifying information to goods for shipment., • Responsible for the safe working environment in shipping dock area and reporting all safety hazards to supervisor., • Assists with loading trucks for deliveries., • Transfers items to shipping from another area/department., • Operates department equipment, i.e. Packsize box maker and shredder., • Coordinates shipping activities with E-Commerce Lead and Manager., • Works overtime if required., • Safeguards company property, including donated goods. Reports any incidents of theft or unauthorized possession, abuse or negligence of company property., • Always act safely, following all safety rules and regulations., • Follows all company policies and procedures., • Promotes and demonstrates cooperation and teamwork. Assists and shares knowledge and information with other employees as needed., • Uses good interpersonal skills such as courtesy, sensitivity, politeness, and thoughtfulness., • Works with trains, and/acts as a good example for program participants receiving training at Goodwill., • Assisting with onsite customer pick-ups., • Ensures work area is a clean, orderly, and safe manner, which may include daily floor mopping and related tasks assigned., • Responsible for assessing and evaluating merchandise on the receiving dock for product received and shipment to stores., • Tracks target salvage, communicates any irregularities., • Attends General Assembly, Department and Safety meetings., • Performs other job-related duties as required. Minimum Qualifications: Education/Experience: • Must be able to operate a digital camera., • Must be able to lift up to 50 pounds., • Basic PC & related equipment proficiency., • Knowledge and comfortability of Windows, DOS, Excel, Word, Internet and Outlook., • Experience with photo editing software., • Adobe Photoshop and Microsoft Applications preferred., • Must be able to type 45 WPM., • Outstanding written and verbal communications skills, • Ability to read and write fluently, with emphasis on correct grammar and spelling., • Ability to provide good customer service with strong interpersonal and communication skills., • Proven social media working experience Core Competencies: To perform the job successfully an individual should demonstrate the following competencies: • Safety & Compliance - Adheres to safety protocols, especially in the shipping dock, and complies with all operational guidelines., • Problem Solving - Identifies issues in listing, shipment, or inventory processes and suggests solutions., • Attention to Detail - Accuracy in product descriptions, image quality, and ensuring all inventory data is correct., • Technical Proficiency - Ability to use e-commerce platforms (Shop Goodwill, eBay), digital photography tools, photo-editing software, Carrier (FedEx) website, and basic office tools (Excel, Word, Outlook)., • Customer Service Proficiency - Responds promptly and professionally to customer inquiries, resolves issues, and ensures customer satisfaction, • Organization Skills -Keeps inventory organized, manages the flow of goods for shipment, and ensures efficient handling of incoming/outgoing goods., • Teamwork - Willingness to assist others and promote a supportive team culture. This job specification should not be construed to imply that these requirements are the exclusive standard of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required by their supervisor.

Job Description 440 Outlet Store Associate.xlsx Oulet Store Associate Summary Description: The Outlet Store Associate is to assist store management in the daily operation of the Last Chance Auction and Outlet. Reports to the Outlet Store Manager or Outlet Assistant Manager in the Manager’s absence. Exemplary Duties / Responsibilities: • Preparing, replenishing, and rotating products for table sales multiple times each day in 20-minute intervals., • Assist customers in understanding the auction process, including bidding, purchasing, sorting, and associated fees., • Operating cash register, Process Point of Sale (POS), purchases as assigned., • Responsible for accuracy of transactions when assigned to cashier and adherence to company cash and credit card policy and procedure., • Report safety hazards and all accidents to the Store Manager or Assistant Manager IMMEDIATELY., • Maintain brand and operational standards (visual, cleanliness, and safety)., • Completing all store housekeeping functions (cleaning, dusting, sweeping, mopping, empty trash, and other duties as assigned)., • Assist in loading and unloading trucks to receive daily retail store-pulled merchandise., • Provide customer service in a positive, professional, and courteous manner to both internal and external customers., • May be cross trained for other Donated Goods Retail (DGR) functions and assist in dock area as needed., • Answer the telephone in a courteous manner., • Attend general departmental meetings, and safety meetings as required., • Be flexible in performing a variety of duties., • Responsible for other duties as assigned. Minimum Qualifications: Education/Experience: • Able to communicate fluently in English both verbally and in writing., • Ability to read, write, and understand simple instructions., • Basic mathematical skills., • Understanding of rendering customer service and working with the public is desirable., • Able to answer the telephone., • Use of cash register and calculator /10 key necessary., • Accuracy of work is essential., • Able to lift, carry, push, and pull at least 50 lbs., • Cooperation with store personnel, direct supervisors, and Division Director., • Ability to serve customers effectively., • Quantity and quality of work performed., • Accuracy of records maintained., • Ability to meet deadlines and respond to special needs., • Ability to serve the public professionally and courteously., • Ability to follow simple instructions., • Appearance and organization of assigned workstation., • Ability to perform some janitorial duties. Desirable Qualifications: • Bilingual is a plus. Core Competencies: To perform the job successfully an individual should demonstrate the following competencies: • Ethics - Exhibits professionalism and respect that is evident in their work and interactions., • Technical Skills & Initiative - Ability and desire to learn and grow one's skillset., • Task Execution & Adaptability – Demonstrates efficient task execution and adaptability on the job., • Job Knowledge - Consistently knows what needs to be accomplished, how to do it, tools available for completing the job, and methods to meet job objectives., • Customer Service - Assists customers in a friendly polite manner. Works to de-escalate and maintain a professional attitude., • Dependability & Attendance - Meets deadlines, works independently, is accountable, maintains focus, is punctual, and has a good attendance record. Almost never late or absent. Calls in if sick or late., • Teamwork - Ability to get along, communicate and function when working with others to achieve a common goal., • Safety & Compliance - Works in a safety conscious manner. Uses required PPE & reports and addresses safety concerns. This job specification should not be construed to imply that these requirements are the exclusive standard of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required by their supervisor.

Job Description KEY HOLDER Summary Description: The Key Holder assists store management in the efficient operation of the retail store; leads retail store staff as assigned in the absence of store management. Exemplary Duties / Responsibilities: • Key Holder assists in providing and maintaining a safe environment for customers and employees on the sales floor and production area., • Opens, closes consults with Store Manager, District Manager/ASD and Director of Stores when necessary., • Maintains excellent customer service and employee relations., • Reconciles receipts, currency and production reports., • Utilizes spreadsheets to complete reports, communicates via email and keeps up to date with processes and procedures., • Assigns specific duties to store associates and follows up on progress., • Maintains excellent housekeeping standards., • Attends all required management training courses and skill development training classes., • Able to lift, carry, push and pull at least 50 lbs., • Works flexible shifts and overtime when needed., • Performs necessary janitorial work., • Performs limited supervisory duties in the absence of store management. Minimum Qualifications: Education/Experience: • High school diploma or general education degree (GED) or its equivalent, preferred., • Minimum of one (1) year retail experience required., • Good communication and people skills., • Demonstrated maturity and leadership skills in leading entry-level employees., • Ability to work with minimal supervision, self-starter a plus., • Proficient and basic knowledge of computer programs in a Windows® environment including Word, Excel and email., • Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals., • Ability to write routine reports and correspondence., • Ability to speak effectively before groups of customers or employees of organization., • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists., • Ability to interpret a variety of instructions furnished in written, oral diagram or schedule form., • Microsoft Word, Excel, Power Point and Outlook. Ability to handle confidential information., • Punctual and dependable attendance., • Free from alcohol and drug abuse., • Understands the basic philosophy of Goodwill and participates fully in carrying out its mission. Core Competencies: To perform the job successfully an individual should demonstrate the following competencies: • Leadership & Team Management - "Supervises and develops employees through coaching, training, and feedback. Assists in scheduling, directing, and evaluating staff performance. Encourages teamwork and fosters a positive work environment. Leads and supervise employees, ensuring accountability and engagement. Coaches and trains staff in operations, safety, and customer service. Promotes a culture of teamwork and continuous improvement.", • Customer Service Excellence - Ensures high levels of customer satisfaction through excellent service. Responds to customer needs, resolves complaints, and enhances the shopping experience. Provides proactive and professional customer interactions. Leads by example to deliver excellent service to customers and donors. Addresses customer concerns professionally and promptly. Implement strategies to enhance customer experience., • Sales & Performance Management - Accountable for achieving and exceeding sales goals. Use sales data to identify trends and implement strategies for improvement. Trains and motivate staff to meet productivity targets. Monitors sales and expense control to achieve financial goals. Analyzes variances and implements corrective actions. Drives store profitability through strategic decision-making., • Retail Operations & Merchandising - Ensures proper visual merchandising and stock presentation. Assists with inventory management and loss prevention strategies. Supports daily operations, including cash handling and deposits. Oversees receiving, processing, and merchandising of donated goods. Ensures inventory accuracy and maintains stock levels. Implements operational best practices for efficiency., • Problem Solving & Decision-Making - Identifies and resolves issues efficiently. Use reasoning and analytical skills to develop solutions. Works well in high-pressure situations., • Compliance & Safety - Adheres to company policies and safety procedures. Reports safety hazards and ensures a secure work environment. Ensures compliance with operational and regulatory standards. Ensures adherence to company policies, safety standards, and loss prevention protocols. Acts as the store’s Safety Champion, identifying and mitigating risks. Leads team in compliance efforts and procedural adherence.", • Communication & Interpersonal Skills - Clearly articulates instructions, expectations, and feedback. Listens actively and fosters open communication. Works effectively with diverse staff and customers. Facilitates meetings, communicates expectations, and provides performance feedback. Collaborates with management and staff to align with business goals. Maintains professional and clear communication with employees and customers. Location: • Assigned District This job specification should not be construed to imply that these requirements are the exclusive standard of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required by their supervisor.

Job Description NIGHT SECURITY GUARD Summary Description: • The Night Security Guard works under the direct supervision of the Asset Protection Lead and the Compliance, Risk & Safety Manager, under the guidance of the Corporate Compliance Vice President., • Responsible for safeguarding the property and equipment of Goodwill., • Provides security services to Goodwill Employees and Service Participants., • Responsible for people who enter and exit the contract services tunnel, and maintains good rule of order on the premises., • Patrols throughout main facilities on a periodic and daily basis., • Performs other duties as assigned. Exemplary Duties / Responsibilities: • Patrolling and monitoring activities on the Company’s premises regularly to discourage criminals and ensure the environment and property is safe and secure., • Evicting trespassers and violators while following Goodwill Solac policy and procedure along with legal protocols before relevant authorities arrive to take over if needed., • Provides security services to Goodwill employees and service participants., • Monitor employee and visitor traffic in & out of the facility by checking identification to insure legitimacy., • Patrol’s the facility and parking lots for unusual activities., • Report, document, and handles safety/security incidents/concerns to the Asset Protection Lead and the Compliance, Risk & Safety Manager., • Must identify physical security concerns and able to act on the spot., • Ensures the company CCTV systems are operational on a daily basis., • Using provided communication devices such as a company work phone, email, etc. in a clear and concise manner., • Respond to Criminal activity occurring outside of business hours at any of our Goodwill locations following guidelines and policies of Goodwill Solac., • Respond to emergency calls and alarm activation calls on a 24/7 basis., • Work with minimum supervision., • Schedule will be provided upon hire and is subject to change in a timely manner., • Perform additional duties as assigned. Employment Standards: Education/Experience: • High School diploma or equivalent., • One year experience in security., • Ability to work alone or as part of a team., • Ability to work with all levels and management., • Advanced verbal and written communication skills, • Must posses a valid guard card., • Must have basic understanding of computers and how they operate., • Ability to solve problems as they arise., • Ability to react appropriately in a stressful situation. Knowledge: • Excellent interpersonal and communication skills in order to interact with all levels of management, employees, service participants, security agencies and the general public. To perform the job successfully an individual should demonstrate the following competencies; • Problem Solving – identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in a group problem solving situations; uses reason even when dealing with emotional topics, people and/or situations, • Project Management – Develops project plans, coordinates projects; communicates changes and progress; completes projects on time and budget; manages project team activities, • Technical Skills – Pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others, • Customer Service – Responds promptly to customer needs; solicits employee feedback to improve service; responds to requests for service and assistance; meets commitments, • Interpersonal Skills – Listens to others without interrupting; keeps emotions under control; remains open to others ideas and tries new things, • Verbal Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills effectively; participates in meetings, • Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others views; gives and welcomes feedback; contributes to building a positive team spirit; promotes inclusiveness, puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone’s efforts to succeed, • Diversity – Demonstrates knowledge of EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment, • Valid CA Driver’s License, liability insurance, and a DMV printout that is acceptable to Goodwill’s insurance company., • Valid Guard Card, • Awareness: Noticing unusual behavior, changes in the facility or surrounding area is vital., • Communication: Write and share thorough reports of their time on the clock., • Autonomy: Motivated to work independently and without constant monitoring or supervision., • Honestly: Due to Minimal supervision, honesty and trustworthiness are absolutely necessary. This job specification should not be construed to imply that these requirements are the exclusive standard of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required by their supervisor. Goodwill is a culturally diverse and inclusive organization. 8:00 PM - 6:00 AM

Job Description Material Handler SUMMARY DESCRIPTION: The Material Handler is to assist in all phases of dock operations. The Material Handler reports to the Dock Lead and Senior Manager of Logistics and Aftermarket. Exemplary Duties / Responsibilities: • The Material Handler Keeps the dock area clean and in a safe condition. Assist with unloading trucks and trailers., • Keeping the dock area organized., • Delivers full bins to respective areas., • Responsible for meeting deadlines and responding to special needs., • Must be able to lift, carry, push, and pull at least 20 lbs., • Reports all safety hazards to the department manager., • Attends General Assembly, Department, and Safety meetings as required., • Cooperate with the Lead, Transportation Manager, and co-workers., • Responsible for other duties as assigned. Minimum Qualifications: Education/Experience: • Fluent communication skills, both verbal and written in English., • Ability to understand simple instructions. Desirable Qualifications: • Bilingual is a plus., • Ability to meet deadlines and respond to special needs., • Ability to process materials safely, efficiently, and securely., • Ability to work with minimal supervision., • Must be able to lift, carry, push, and pull at least 20 lbs., • Must have quantity and quality of work performed. Core Competencies: To perform the job successfully an individual should demonstrate the following competencies: • Ethics - Consistently demonstrates integrity, professionalism, and alignment with Goodwill’s core values in all workplace interactions and decisions., • Technical Skills & Initiative - Effectively applies required tools and systems, seeks opportunities to improve skills, and takes initiative to support team and operational needs., • Safe Material Handling - Follows proper lifting techniques; uses safe practices during loading/unloading; reports hazards promptly; maintains safety in all operations., • Dock Organization & Cleanliness - Keeps dock space clean, clutter-free, and well-organized to support efficient loading/unloading and safe working conditions., • Time Management & Reliability - Completes assigned tasks within required timeframes; meets daily deadlines; demonstrates punctuality and consistency., • Communication & Team Coordination - Communicates clearly with dock leads, drivers, and peers; follows instructions accurately; responds appropriately to feedback., • Task Flexibility & Responsiveness - Adapts quickly to changing priorities or urgent needs; handles special tasks assigned without sacrificing performance on core duties., • Equipment Awareness - Uses carts, bins, or handling tools properly; identifies when equipment is damaged or unsafe; reports issues to management., • Interpersonal Skills - Works Well with others, receives and gives constructive feedback. This job specification should not be construed to imply that these requirements are the exclusive standard of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required by their supervisor.

The Corporate Security Guard works under the direct supervision of the Asset Protection Lead and the Compliance, Risk & Safety Manager, under the guidance of the Corporate Compliance Vice President. Report, document, and handles safety/security incidents/concerns to the Asset Protection Lead and the

Store Clerk major duties include maintaining cleanliness of sales floor, receiving incoming donations and issuing receipts, greet and assist donors/customers.

We are seeking a dependable and hardworking Warehouse Worker to join our team. The ideal candidate will be responsible for receiving, storing, and distributing materials, tools, equipment, and products within the warehouse, ensuring efficiency and accuracy in all operations.

Job Description MARKETING MANAGER About Goodwill SOLAC: Goodwill, Southern Los Angeles County (SOLAC) is a 501(c)(3) nonprofit organization that transforms donated goods into job training, education, and placement services for individuals with barriers to employment. Goodwill SOLAC serves 22 cities and communities throughout Southern Los Angeles County. Our skills training, education, job preparation, and placement programs build lives, families, and communities—one job at a time. Placing individuals in productive and competitive employment fills them with the value, joy, and dignity of a paycheck. We believe that putting people to work benefits the individual and the community’s economic vitality through taxes, spending power, real estate values, quality of life, and relief from social services and welfare systems. Goodwill SOLAC is one of 154 independent Goodwill’s with membership in Goodwill Industries International. Goodwill SOLAC’s campus in Long Beach houses its administrative offices, training programs, processing operations, transportation fleet, LiNKS Sign Language & Interpreting Services, retail store, and e-commerce operations. We are a proud equal-opportunity employer. We are committed to fair hiring practices and creating a welcoming environment for all team members. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, familial status, or veteran status. SUMMARY DESCRIPTION: Under the direct supervision of the Sr Vice President, Sales, Ops, & Marketing, the Marketing Manager will assist with all aspects of the Marketing Department, including but not limited to: advertising, graphic design, social media, digital media, retail marketing, website management, analytics, collateral material development, and database management. The Marketing Manager also provides support for special events, donor relations, newsletter development, and internal and external communications. EXEMPLARY DUTIES / RESPONSIBILITIES: The Marketing Manager provides direct support and implements projects assigned by the Sr Vice President, Sales, Ops, & Marketing. The position manages Goodwill SOLAC’s print and digital advertising program; designs ads as well as designs retail marketing and collateral materials; manages and promotes Goodwill SOLAC’s social media presence; regularly updates the ThinkGood.org website; gathers and shares digital analytics; manages and archives marketing databases; and coordinates community outreach mailings. The Marketing Manager also provides support for special events, processing donations and disseminating donor thank you letters, newsletter development, and internal and external communications. Other duties include administrative support for all activities of the marketing department. This position requires the ability to work independently and as part of a team, exercise judgment and initiative, have a strong work ethic, manage multiple projects, and work within tight deadlines. EMPLOYMENT STANDARDS: EDUCATION/EXPERIENCE: Any combination of education and experience providing the required knowledge and skills is qualifying. Typical qualifications would be equivalent to: • Successful completion of a four (4) year college degree (BA) in journalism, communications or related discipline of study., • Proficiency in Microsoft Office and desktop publishing software programs; Excellent communications skills, • Experience with public relations, community outreach, administration and database management., • Excellent writing, editing and proofreading skills It is required that the Marketing Associate possess a valid California motor vehicle operator’s license, current liability insurance coverage and be willing to use his/her personal vehicle in the course of employment. CORE COMPETENCIES: To perform the job successfully an individual should demonstrate the following competencies. • Confidentiality - Understands and adheres to high level confidentially in all work-related information discussions and information sharing in all meetings of the board, and by upper-level staff., • Creativity and writing skills- The ability to tell a story, work with ideas and improve them to reach new and existing customers., • Communication and Influence- Active listening and the ability to understand the perspective of others. Strong written and verbal skills., • Adaptability and Flexibility- Evolving marketing landscape requires constantly evolving, embracing change with adaptability and flexibility., • Data Driven - Analysis for decision-making. Strong analytical skills, to interpret data, measure campaign performance, and identify areas for improvement. This job specification should not be construed to imply that these requirements are the exclusive standard of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required by their supervisor.

Be part of our success story as a Goodwill Warehouse Helper to perform daily responsibilities with dedication.

We’re looking for a Goodwill Cashier to perform daily responsibilities with dedication.

No experience requited, hiring immediately, appy now.Full and part time postions available.Hiring now with no experience required.Great benefits and promotions within.Store Clerk major duties include maintaining cleanliness of sales floor, receiving incoming donations and issuing receipts, greet and

No experience requited, hiring immediately, appy now.Full and part time postions available.Hiring now with no experience required.Great benefits and promotions within.Store Clerk major duties include maintaining cleanliness of sales floor, receiving incoming donations and issuing receipts, greet and

Join our growing team as a Goodwill Retail Associate to perform daily responsibilities with dedication.

We are looking for a skilled and safety-conscious Forklift Operator to join our warehouse or logistics team.The ideal candidate will be responsible for operating forklifts and other warehouse equipment to load, unload, and transport materials efficiently and safely.Operate forklifts and other indust

Be part of our success story as a Goodwill Donation Center Attendant to perform daily responsibilities with dedication.

Donation Merchandise Processor.To accept and process donations of merchandise at a designated retail store site.Performs other duties as assigned by the Store Manager.High School diploma or GED desired, but not required.No experience necessary; will train on the job.Ability to communicate and unders

No experience requited, hiring immediately, appy now.Full and part time postions available.Hiring now with no experience required.Great benefits and promotions within.Store Clerk major duties include maintaining cleanliness of sales floor, receiving incoming donations and issuing receipts, greet and

No experience requited, hiring immediately, appy now.Full and part time postions available.Hiring now with no experience required.Great benefits and promotions within.Store Clerk major duties include maintaining cleanliness of sales floor, receiving incoming donations and issuing receipts, greet and