Health insurance sales jobs in Syracuse, New York - Page 3Create job alerts

Job DescriptionSave lives, from the workplace to anyplace. The National Safety Council is America’s leading nonprofit safety advocate. We focus on eliminating the leading causes of preventable injuries and deaths. Through leadership, research, education, and advocacy, NSC focuses on areas where most unintentional injuries and deaths occur. We are currently looking for a Training Scheduler to join us in our mission to save lives and prevent injuries. Position Highlights: Provide quality customer service to various parties, including students, instructors, training centers, and other stakeholders in an omnichannel contact center environment. Assist with complex and/or escalated customer contacts. Provide administrative support for state programs, assuring accuracy and compliance with specific program regulatory and/or contractual requirements. Coordinate multiple training schedules across all Roadway Safety programs, including, but not limited to, state and court programs. Manage all scheduling and administration of direct training course logistics that span DDC courses, WorkZone courses, instructor eLearning, instructor development, onsite training, virtual delivery, and continuing education courses (CECs). Research and drive resolution to a wide variety of complex problems pertaining to the delivery of training programs. Use analytical skills to recommend change management tactics for systems and processes to drive efficiency. What You’ll Do: • Professionally handle customer support calls, chat, email and/or other communication, meeting defined performance expectations and contractual regulatory requirements., • Follow documented customer interaction flows., • Provide specific and unique program information accurately to customers., • Apply empathy, listening, and service techniques to defuse situations and avoid contact escalation., • Use job aids, reference materials, and program training, and apply problem-solving skills to assist customers., • Accurately enter customer information into business systems and complete routine transactions., • Efficiently communicate through chat and email to research and resolve customer inquiries., • Accurately input student data and process live credit card payments while maintaining data confidentiality., • Clearly and concisely document customer interactions with account notes in business systems., • Research and resolve complex customer issues/problems and communicate result., • Provide Level 2 customer support via escalated phone calls, chat support, and email., • Draft and submit written correspondence to customers and outside entities such as state agency, courts, probation officers, etc. as requested., • Manage training calendars across all DDC & Work Zone programs including state/court programs. Support all delivery methods of in-person, eLearning, instructor development, onsites, virtual courses, and CECs., • Prepare schedule of classes by program with attention to regulatory compliance and meeting program registration demand., • Negotiate classroom arrangements with rental facilities to include space size needs, parking, audio-visual, cost, etc.; search for alternative spaces when rental fees are high as to increase program ROIs; adhere to budgeted amounts and provide variance documentation when overages occur; handle facility invoicing., • Support scheduling and coordination of Master Trainers and part-time or contract instructors for training., • Review instructor schedules completed by other colleagues prior to publishing for accuracy and completeness., • Prepare instructor class confirmations., • Manage instructor class monitoring schedules by program to include new instructors for certification, routine quality monitoring, and covert monitoring., • Support training scheduling and process coordination for special needs and/or out-of-state customers., • Input and track product and class form orders needed for scheduled training. Be proactive to avoid rush shipments and unnecessary expenses., • Handle sales leads as assigned for state/court training in designated states. Convert leads to opportunities to sales while meeting all required timelines for customer follow-up., • Manage onsite training administration from start to finish, including but not limited to: proposal creation, scheduling, communication, product orders, customer invoicing, instructor expenses, etc., • Review, research, and manage all NSCL eLearning customer registrations and completions., • Communicate system issues that have an impact internally and/or to external customers. Propose solutions when connected to your area of expertise., • Provide administrative and customer service support to internal colleagues, consumers, training centers, and instructors., • Maintain current knowledge of regulatory requirements; assure excellence and compliance at all levels of program service, both verbally and in writing., • Support the Training Center Coordinator with instructor renewal processes, new training center and instructor acquisition, state licensing processes, etc., • Assist existing training centers with orders of training materials and class forms; resolve problems through research and communication., • Provide general feedback from customers/instructors/training centers about program administration, service, and NSC guidelines to colleagues., • Work cooperatively with program staff to develop and maintain the current manual of rules and procedures for training centers and instructors., • Provide project support to management as regards marketing, development, and revision of forms/procedures, correspondence, report writing, data analytics, trends, etc., • Perform other related duties as assigned.We’re Looking for Someone with:, • Associate’s degree and 3-5 years of relevant experience, preferably in a contact center environment., • Bachelor’s degree preferred., • Proficient with Microsoft Excel & Word., • This is a remote position., • At least 20 PTO days accrued 1st year and 11 paid holidays, • Flexible work arrangements, • Comprehensive medical, dental, vision, and life insurance plans, • Flex spending accounts for medical and dependent care, • 403(b) & Roth 403(b) with employer match up to 6%, • Reimbursable training, • Dress for your day Our hiring process is designed to give you the opportunity to shine at each step. It starts with an assessment where you really showcase your drive for the role. From there, candidates selected for the first interview will discuss their skills and how they fit with our team. If you're a match, the second interview takes a deeper dive into your background and how you can contribute to our goals. After that, we'll make our final decision and let you know the outcome. This is our usual process, and we're excited to get to know you along the way!" NSC is an equal opportunity employer. Powered by JazzHR vR2JeUuRz2

Job Description The Account Manager is responsible for interacting with customers on an executive level and acting as an extension of the client; understanding and communicating agreed upon expectations to field offices and increasing the market share of business by providing service that meets and exceeds customer expectations, stewardship reporting, commitment to customer goals, and introducing/selling/implementing additional services. This is a remote role. ESSENTIAL FUNCTIONS & RESPONSIBILITIES: • Provide consultative customer services for one or more new or established accounts, • Introduce new services independently or with assistance as needed, • Handle local or regional accounts, • Manage accounts with revenue in one region and a minimum revenue amount of $1m per account with a combined revenue for all accounts of over $3., • Revenue growth with existing accounts, • Accounts Receivable - Responsible for all aspects of collections in conjunction with the respective operations management, • Client Stewardship- Responsible for conducting regular stewardship meetings and overseeing the integrity and delivery of client specific reports and information. Must perform in a consultative role identifying trends and providing CorVel solutions to market and business challenges, • Client Retention - Maintain continuous communication with customer(s) to ensure that all service expectations are identified and maintained. Communicate and engage senior management in account status, challenges and goals. Every national account and large account will have an RVP assigned as a senior operations representative to the account, • Surface issues or potential issues to appropriate members of the management and executive team proactively to remedy immediate concerns after they become issues. Maintain an open items matrix to document all issues and resolution, • Facilitate and coordinate internal customer set-up and external implementation, • Coordinate and attend customer meetings. Ensure appropriate CorVel participants are engaged, • Discuss, understand, and meet agreed upon standards as mutually determined by CorVel and customer, • Develop/maintain account service instructions/communicate to service staff and post on the Intranet, • Manage contract renewals/price increases; coordinate with the AE and/or management team as appropriate, • Present information to assigned customers in an organized and persuasive fashion for contract renewals, service issue discussions, or additional product sales, • Regular attendance on the Monthly Account Manager Call, • Monthly account updates and all new service opportunities documented in Salesforce.com, • Follow CorVel policies and procedures, • Requires regular and consistent attendance, • Comply with all safety rules and regulations during work hours in conjunction with the Injury and Illness Prevention Program (IIPP), • Additional duties may be assigned KNOWLEDGE & SKILLS: • Reliable professional with the ability to achieve balance between customer orientation and a results-driven approach, • Knowledge of CorVel's services and completion of all CorVel Product Training Modules, • Business acumen, coupled with enthusiasm and decorum, • Excellent communication/presentation skills and ability to build relationships, • Strong interpersonal skills and commitment to customer service, • Able to work collaboratively and independently, • Highly developed organizational abilities as well as analytical and time management skills, • Must be proficient in Microsoft applications and CRM software (Salesforce) EDUCATION & EXPERIENCE: • Bachelor's degree, national certification or equivalent in business or sales and marketing, • Demonstrated experience in management or supervision, • Training within the insurance industry, managed care or related field preferred PAY RANGE: CorVel uses a market based approach to pay and our salary ranges may vary depending on your location. Pay rates are established taking into account the following factors: federal, state, and local minimum wage requirements, the geographic location differential, job-related skills, experience, qualifications, internal employee equity, and market conditions. Our ranges may be modified at any time. For leveled roles (I, II, III, Senior, Lead, etc.) new hires may be slotted into a different level, either up or down, based on assessment during interview process taking into consideration experience, qualifications, and overall fit for the role. The level may impact the salary range and these adjustments would be clarified during the offer process. Pay Range: $81,617 - $135,877 A list of our benefit offerings can be found on our CorVel website: CorVel Careers | Opportunities in Risk Management In general, our opportunities will be posted for up to 1 year from date of posting, or until we have selected candidate(s) to fulfill the opening, whichever comes first. ABOUT CORVEL: CorVel, a certified Great Place to Work® Company, is a national provider of industry-leading risk management solutions for the workers’ compensation, auto, health and disability management industries. CorVel was founded in 1987 and has been publicly traded on the NASDAQ stock exchange since 1991. Our continual investment in human capital and technology enable us to deliver the most innovative and integrated solutions to our clients. We are a stable and growing company with a strong, supportive culture and plenty of career advancement opportunities. Over 4,000 people working across the United States embrace our core values of Accountability, Commitment, Excellence, Integrity and Teamwork (ACE-IT!). A comprehensive benefits package is available for full-time regular employees and includes Medical (HDHP) w/Pharmacy, Dental, Vision, Long Term Disability, Health Savings Account, Flexible Spending Account Options, Life Insurance, Accident Insurance, Critical Illness Insurance, Pre-paid Legal Insurance, Parking and Transit FSA accounts, 401K, ROTH 401K, and paid time off. CorVel is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable. #LI-Remote