Full job description Hiring for Manhattan Locations As a Guest Service Associate, you will connect and engage with our customers by providing excellent customer service and be an expert in the EWC brand. You will use your expertise to ensure every moment is an opportunity for confidence! We seek a charismatic person who can lead with care and integrity and is committed to delighting our guests. You MUST be STRONG IN SALES (Upselling)!!!!!! Perks & Benefits: This is a sales / performance-based position and you earn sales commission, in addition to an hourly wage, for hitting weekly sales targets! 50% off waxing and 40% discount on EWC retail products Hourly wage plus commission, resulting in typical total compensation of $20-$40/hour 401(k) with match Supplemented health insurance offered to associates who meet hours criteria Paid sick time and family leave Flexible days and hours because work / life balance is important Consistent schedule Responsibilities: Provide impeccable service to our guests and be a true ambassador of the brand ensuring that every guest is treated according to European Wax Center standards. Drive and exceed individual key performance indicators, by ensuring the highest level of customer service and guest experience. Understand and explain the benefits of our savings program, products, and promotions. Answer phone calls professionally and respond to guest inquiries. Provide the best experience for customers by continuously building knowledge of company promotions, packages, products, and loyalty programs. Create and maintain accurate annotations of customer reservations. Process customer purchases and maintain an accurate cash drawer. We are looking for a person who: Can work 24 - 35 hours per week, including one weekend day per week. Has a friendly, eager and personable demeanor and strong communication skills Thrives working in a team environment. Has a collaborative spirit and proactive attitude. Is able to manage productivity and sales to ensure goals are achieved. Is excited to prioritize and understand customer service and satisfaction. Responds well to coaching and performance goals. Is able to multitask and pivot. Has a work history that includes upselling sales experience. Hiring for Manhattan Locations!! About European Wax Center European Wax Center®, a leading beauty lifestyle brand franchise founded in 2004, offers guests a full suite of waxing services, as well as a proprietary line of beauty products in the skincare, body, and brow categories. EWC provides guests with a modern environment for a comfortable and luxurious experience, which is focused on EWC’s vision of Revealing Beautiful Skin®, through exceptional services by professionally trained and certified waxing experts. So confident in the experience, EWC offers first-time guests a free wax on some of its most popular services. EWC prides itself on its unique franchise business model and its network of more than 800 centers across the U.S.
We are thrilled to announce an exciting opportunity to join our team as a Customer Service, Crowd Control, and Pier Manager. This multifaceted role offers a dynamic environment where you can utilize your skills to ensure an exceptional experience for our guests. As the Customer Service, Crowd Control, and Pier Manager, you will be responsible for overseeing operations at our pier location. Your primary duties will include: 1. Customer Service: Providing excellent customer service to guests, addressing inquiries, resolving issues, and ensuring a positive experience for all visitors. 2. Crowd Control: Managing crowd flow and ensuring a safe and organized environment, especially during peak times and special events. 3. Pier Management: Overseeing pier operations, including coordinating boat arrivals and departures, managing ticket sales, and ensuring compliance with safety regulations. Key Responsibilities: - Greet and assist guests with enthusiasm and professionalism. - Monitor crowd levels and implement crowd control measures as needed. - Coordinate with boat captains and crew to ensure smooth operations. - Manage ticket sales, transactions, and inventory. - Maintain cleanliness and orderliness of the pier area. - Handle customer inquiries, complaints, and feedback promptly and courteously. - Ensure compliance with all safety, security, and regulatory requirements. Qualifications: - Previous experience in customer service, hospitality, or event management preferred. - Strong communication, interpersonal, and problem-solving skills. - Ability to work well under pressure and adapt to changing situations. - Excellent organizational and time management skills. - Knowledge of crowd control techniques and safety protocols is a plus. - Flexibility to work evenings, weekends, and holidays as needed. - Competitive salary commensurate with experience. - Opportunities for professional growth and advancement. - Comprehensive benefits package, including health insurance and retirement plans. - Paid time off and holiday pay. - Discounted or complimentary access to company services and attractions. If you are enthusiastic, customer-focused, and thrive in a fast-paced environment, we want to hear from you! Please submit your resume and a cover letter detailing your relevant experience and why you are interested in joining our team. We are excited to welcome a talented individual who shares our passion for providing exceptional service and creating memorable experiences for our guests. Thank you for considering this opportunity. We look forward to reviewing your application.
CHC Fashion Group is a leading global fashion and beauty e-commerce agency headquartered in New York City, with a presence in key fashion capitals including London, Changsha, and Shanghai. We specialize in providing cutting-edge e-commerce strategies and digital media solutions for renowned fashion and beauty brands worldwide. With substantial backing from investors, CHC Fashion Group is poised for significant growth in the dynamic and competitive global e-commerce landscape. Job Description: Live Shopping Presenter (TikTok) CHC Fashion Group is expanding its live-streaming team and seeking charismatic and talented individuals to join us as Live Shopping Presenters on TikTok. As a Live Shopping Presenter, you will play a pivotal role in showcasing top-tier fashion, home goods, and beauty products from our partner brands to a global audience on TikTok Live, elevating our presence in the digital marketplace. Responsibilities: Experience: Prior experience in QVC, TV hosting, or live streaming is required. Live Streaming: Host branded live streaming sessions on TikTok, promoting fashion, beauty, home goods, and accessory products during scheduled broadcasts from our state-of-the-art studios in New York City. Content Creation: Produce engaging and creative short-form videos for our TikTok brand account weekly, demonstrating products and engaging with our audience effectively. Sales & E-commerce: Utilize your sales acumen and product expertise to drive conversions through live stream sessions on TikTok Shop. Collaborate closely with our marketing team to develop innovative presentation techniques and enhance product visibility. Commission incentives may be offered based on sales performance. Requirements: Confident and articulate presenter comfortable in front of cameras with exceptional communication skills. Highly sociable, proactive, and willing to dedicate effort to engaging with viewers during live streams. Active presence and familiarity with social media platforms, particularly TikTok, Instagram, or YouTube. TikTok influencers are preferred. Strong passion and knowledge of the fashion and beauty industry, with previous experience in fashion/beauty retail or e-commerce considered a plus. Education: Bachelor's degree preferred (current students are encouraged to apply). Join CHC Fashion Group and become a pivotal part of our dynamic team, representing prestigious fashion and beauty brands on the forefront of the digital revolution. This is an excellent opportunity for aspiring influencers, models, and actors to collaborate with global brands, showcase their talents, and thrive in the exciting fashion and beauty industry. Job Types: Full-time, Part-time, Contract Pay: $30.00 - $50.00 per hour Expected hours: 10 – 40 per week Benefits: Employee discount Flexible schedule Health insurance Schedule: 10 hour shift 4 hour shift 8 hour shift Choose your own hours Day shift Evening shift Morning shift Night shift On call Weekends as needed Ability to Relocate: New York, NY 10018: Relocate before starting work (Required) Work Location: In person