We're seeking an experienced Account Manager to join our fast-growing team working with home healthcare organizations across the US. In this role, you'll own end-to-end relationships with healthcare providers who employ anywhere from 50 to 5,000+ employees. The ideal candidate thrives on helping clients achieve their business goals through technology adoption and program optimization. You'll work closely with home care and home health agencies to understand their unique challenges around employee engagement, retention, and performance - then partner with them to implement effective solutions. Key Responsibilities: - Own full lifecycle of client relationships from onboarding through ongoing success - Analyze client metrics and provide strategic recommendations - Configure and optimize client programs based on their specific objectives - Serve as trusted advisor to client stakeholders - Drive product adoption and engagement - Identify expansion opportunities within accounts ** Requirements:** - 3+ years of account management or customer success experience - Strong analytical and problem-solving abilities - Excellent communication and relationship building skills - Experience working with healthcare organizations preferred - Ability to understand client business needs and translate them into actionable plans - Track record of retaining and growing strategic accounts This is an opportunity to make a meaningful impact helping healthcare providers better engage and retain their essential workforce. If you're passionate about client success and ready to own strategic relationships, we'd love to talk with you.
Company Description NYC IVF is a fertility clinic located in Midtown NYC. We offer the newest technologies in fertility and a holistic service menu to accommodate all types of patients. Our team of experienced professionals is dedicated to providing personalized care and support to help our patients achieve their dreams of parenthood. Role Description This is a full-time on-site role. The Practice Manager will be responsible for overseeing the day-to-day operations of the clinic, managing staff, ensuring compliance with regulatory requirements, and maintaining a high level of patient satisfaction. Our team is about 10 employees total, all of which would be your direct reports. You will be working directly under the CEO and doctor of the clinic. Responsibilities Recruit and onboard new hires Manage various projects spanning from expansion of the clinic to event planning Oversee a team of 10 employees day-to-day with the goal of optimizing productivity Maintain inventory/communicate with vendors Work with our finance personnel to ensure all insurance billing is in order Accounts payable/receivable functions Create and maintain Excel sheets for various financial needs Communicate with third parties (outside labs, engineers, etc) to maintain optimal functions Explain patients forms and financial responsibilities Manage intra-departmental issues as they arise Qualifications Experience in healthcare management, preferably in a fertility clinic or related field Strong leadership, management, and communication skills Knowledge of regulatory requirements & compliance, and insurance billing Ability to work in a fast-paced environment and manage multiple priorities Bachelor's degree in healthcare administration, business administration, or related field Authorized to work in the US An ideal candidate is a fast learner, highly organized, able to execute operations with little guidance, and very agile /comfortable using Microsoft office/basic computer applications Compensation and Benefits Salary range $80-90k depending on experience ***Max salary only considered for candidates with experience in IVF. Salary is non negotiable. Please do not apply if this does not meet your needs.*** Bonus pay Paid time off Health insurance Additional incentive awards apply Complementary services at our clinic* Tuition assistance* Profit sharing* Opportunities for career advancement with our company *Additional eligibility applies