... Production Support Contractors, and the GNY Help desk support team. * Partner with Business ... Serve as Business Relationship Manager for a team of GNY and vendor Developers and testers within ...
Level 1 Support, troubleshooting software, hardware, networking, phone and general IT infrastructure * Use of Help Desk system to document problems and their solutions, and analyze that data to ...
Monitor and respond to help desk tickets in a timely manner, and work with business to understand the issue, and provide the solution. * Provide functional advisory support to ad hoc SAP/Non-SAP led ...
Respond to User Help Desk tickets for disposal of service requests from business users. ADDITIONAL DUTIES: Provide functional advisory support to ad hoc SAP/Non-SAP led initiatives in other ...
Respond to User Help Desk tickets for disposal of service requests from business users. * Enhance ... Good experience in Production Support with resolving user issues and coordinating user testing ...
Troubleshoot based on Help Desk Tickets and Incident report. * Ability to diagnose and resolve ... Serve as Tier1 & 2 support for Warehouse hardware issues like mobile / desktop scanners, printers ...
