18 Best help desk support Jobs in Spokane, Washington (March 2026)

Peer Counselor Level 2

1 day ago

Airway Heights

Job Description Peer Counselor Level 2 Camas Health Recovery Center Base Pay Rate: $30-32/hour Hiring Preference: The Kalispel Tribe of Indians is an Equal opportunity employer. Consistent with federal law, the Kalispel Tribe of Indians applies Indian preference in employment. It is the policy of the Kalispel Tribe of Indians to give preference in hiring, promotions, and transfers into vacant positions to qualified applicants in the following order: 1) Kalispel Tribal Members; 2) Spouse of an enrolled Kalispel Tribal Member; 3) enrolled members of other Indian Tribes; 4) all other applicants. At-Will Employment: Employment with the Kalispel Tribe of Indians is at-will and can be terminated with or without cause, and with or without notice, at any time, either at the option of the employee or the Kalispel Tribe of Indians. Drug Testing: The Kalispel Tribe of Indians is a drug free work place. All applicants are subject to drug testing at the time of hire and at unannounced times during employment. Background Investigation: All candidates and employees may be subject to a background investigation. Summary of Functions The Peer Counselor – Level 2 serves as an advanced member of the multidisciplinary treatment team. Building on foundational peer support responsibilities, this role carries expanded care coordination, member advocacy, and team collaboration responsibilities. Peer Counselors Level 2 use lived experience in recovery to support members in navigating complex life challenges, maintaining engagement in treatment, and advancing recovery goals. This role supports members across clinical, social, and community systems and acts as a key connector between members, clinic teams, and external resources. The Peer Counselor Level 2 exemplifies recovery leadership, reliability, and consistency while modeling hope, self-determination, and accountability. The Peer Counselor – Level 2 adheres to and actively supports the clinic's commitment to: • Harm Reduction principles, • Medication Assisted Treatment (MAT) as the preferred treatment modality, • Trauma-informed, culturally responsive, and member-centered care Peer Support Tasks • Maintain strict compliance with HIPAA, 42 CFR Part 2, and Washington State confidentiality laws, • Protect member privacy during all peer support, care coordination, and documentation activities, • Share information only within authorized care teams and appropriate consent parameters, • Provide peer support services within scope of Peer Counselor certification and clinic policy, • Do not provide clinical counseling, diagnosis, or medical advice, • Escalate clinical concerns, safety risks, or treatment decisions to licensed staff, • Complete required documentation in the electronic medical record in accordance with clinic policy and regulatory standards, • Document peer encounters, care coordination activities, and referrals accurately and within required timeframes, • Support audit readiness by maintaining clear, factual, and professional documentation, • Identify and immediately report safety concerns, risk indicators, or changes in member status to clinical leadership, • Participate in crisis response protocols, including suicide risk escalation, per clinic policy, • Comply with mandatory reporting requirements as outlined by Washington State law and clinic procedures, • Participate in required DOH, federal, and state-mandated trainings, including substance use disorder, confidentiality, and safety training, • Maintain Peer Counselor certification and complete required continuing education, • Demonstrate ongoing competency in harm reduction and recovery-oriented best practices, • Maintain ethical, professional, and recovery-oriented boundaries with members, • Avoid dual relationships, conflicts of interest, or exploitation of peer relationships, • Uphold clinic values and regulatory standards in all member interactions, • Provide peer support grounded in lived experience to help members remain engaged in treatment and recovery, • Encourage wellness planning, personal responsibility, and the development of natural supports, • Support members in working through challenges, crises, and recovery goals, • Assist with individual and group activities under appropriate clinical oversight, • Collaborate as part of the multidisciplinary treatment team, including counselors, nurses, providers, and peers, • Participate in team meetings, treatment planning, and staffing discussions as appropriate, • Assist in assessing member needs related to housing, transportation, employment, benefits, legal issues, and other social determinants of health, • Support care coordination plans and provide updates as member needs evolve, • Connect members to internal clinic services and external community resources, • Serve as a point of contact between members, clinic staff, families (when appropriate), and service providers, • Monitor member progress and identify concerns or emerging risks, escalating appropriately to clinical leadership, • Serve as a more experienced peer resource for complex member situations, • Support consistency and follow-through on care coordination activities, • Assist with documentation related to peer support and care coordination services, • Identify gaps in resources and communicate opportunities for improvement to leadership, • Complete all required documentation accurately and in a timely manner, • Participate in staff meetings, supervision, trainings, and assigned committees, • Maintain ethical and professional peer relationships with members and colleagues, • Support front desk, resource room, or other clinic functions as assigned This position has no supervisory duties. Education/Experience: • High School Diploma or GED., • Must be a Certified Peer Counselor., • Minimum of 1 year experience as a Peer Counselor, • The nature of this position is fast paced in high stress situation and conditions., • It is essential that the applicant has an ability and desire to learn and work with a wide range of emotional and behavioral problems in adults and seniors the presenting problems of the entire family unit., • Effective communication with collateral agencies having contact with the consumer, and ethnic minority and low-income families as well as knowledge and awareness of cultural relevancy and issues., • Computer literate, with basic knowledge of Microsoft Office Suite, and electronic medical records systems, as well as a high level of initiative in keeping current with technological change., • Ability to establish and maintain effective working relationships with staff, clients, and outside contacts from a wide variety of ethnic, socioeconomic, and cultural backgrounds; good diplomatic skills, including strong conflict-resolution skills., • Excellent interpersonal and communication skills., • Excellent organizational and time management skills., • Conducts all business activities in a professional and ethical manner., • No history of alcohol or other drug misuse for 3 years prior to employment and does not display evidence of alcohol or other drug abuse while employed., • Complies with and up to date with all other testing, screening, and credentialing as required., • Obtain and maintain a Level 3 Kalispel Tribe of Indians Work Permit. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties and responsibilities of this job: • Will spend some time on feet while filing, making photocopies, or standing to greet a visitor. Ability to travel as needed (minimal). CONFLICT OF INTEREST: All employees shall refrain from any private business or activity, which might cause their personal interest to conflict with or affect the impartial discharge of their duties to the Kalispel Tribe of Indians. Each employee must demonstrate personal integrity and is charged with the responsibility to serve and represent the Kalispel Tribe in a professional manner. Employees must be free and appear free of any activity, agreement, business investment, or interest in situations, which may interfere with that.

Help desk support jobs in Spokane, WashingtonCreate job alerts

Popular jobs searches in Spokane, Washington

Popular help desk support jobs locations