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Job Description ADVANCE YOUR CAREER WHILE SAVING LIVES Location: Oklahoma City, OK Salary: Competitive salary based on education and/or experience and $500 bonus after 6 months and $1,000 bonus after 1 year! Benefits: Health, dental, vision, life insurance, long term disability, 401(k), paid-time off, $5,000 annual tuition reimbursement, holiday pay, etc. Days: Monday through Friday Hours: 8:00 a.m. to 5:00 p.m. Position: The Mobile Support Specialist role is dedicated to delivering comprehensive technical support for mobile devices and communication equipment used throughout the organization. This position primarily focuses on providing setup and ongoing support for cell phones and assisting with directed tasks assigned by Strategic Software Solutions (S3) Development Manager. Responsibilities include aiding in helpdesk operations, which involve the reception of help tickets, engaging with ticket requestors, diagnosing, and resolving issues, following up on satisfaction levels, and ensuring ticket closure. The helpdesk covers a spectrum of tasks, ranging from straightforward inquiries to more complex tasks. We seek a self-motivated individual with the ability to communicate effectively across all organizational levels in a dynamic, professional environment. The desired candidate should exhibit technical proficiency, problem-solving skills, and a responsive, service-oriented work ethic. Qualifications: • 1 to 3 years' experience as a Mobile Technician, • High School Diploma required or equivalent experience, • Understanding of multiple Mobile OS(iOS, iPadOS, Android, windows) The Mobile Support Specialist performs a variety of responsibilities, including: Mobile Support Functions • Installing and configuring application and software and upgrades, • Troubleshooting, repairing, and recording issues, • Analyze problems on the mobile based platforms, • Diagnose software problems; work with other S3 staff, vendors and users to resolve said problems in a cost effective and timely manner, • Basic understanding of windows, mac, iOS, iPadOS, and Android based OS, • Perform installation of phone software. As required, coordinate with vendors and internal departments, • Assist with helpdesk activities consisting of receiving assignment of help tickets, conversing with ticket requestor, issue determination / resolution, satisfaction follow up, and ticket closure, • Complete SOP (Standard Operating Procedures) training requirements., • Review, develop, and/or revise, helpdesk documentation, • Provide on call 24 x 7 reliable customer support in a responsive, service oriented professional manner, striving for excellence, • Prioritize assignments based on business demand and S3 need, • Recognize and build strong relationships with business users and S3 team, • Present a positive professional image for the S3 team, • Provide input on strategic and tactical direction, • Work with vendors as needed, • Look for and recommend ways to obtain synergy between projects, business functions, and technology, • Communicate - written and verbal with Business users and S3, • Engagement of multiple projects at the same time - achieving success, • Follow S3 standards for documentation, • Manage small special projects, • Ability to clearly communicate technical concepts to non-technical people, • Ability to recognize, analyze, and effectively solve problems in a timely and organized manner using industry best practices and procedures, • Ability to multi-task in a fast-paced environment Click the link below to learn fun facts about working for Our Blood Institute! Job Posted by ApplicantPro

Job Description Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities. Our transition to Kentro in 2025 reflects a rich legacy built upon the foundation of IT Concepts. Rather than leaving ITC behind, we confidently embrace a future centered around the Core of More. By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones. Kentro is hiring an experienced Customer Service Engineer (System Administrator) to support our VA-ESOM- End Point Support and Operations Monitoring contract across the United States. The VA is responsible for providing comprehensive onsite and remote support to IT customers across all VA Administrations and special program offices, including direct support of over 340,000 VA employees and thousands of contractors who use government-furnished IT equipment and infrastructure. The VA provides support staff across 100+ CONUS and OCONUS locations, including difficult-to-accommodate locales, such as high cost of living or under-supported economic areas, where VA offices or facilities may be located and require onsite services. A Customer Service Engineer can quickly respond to end-user requests for assistance when existing manuals and scripted responses are insufficient to meet user needs. Must be able to interact with customers, diagnose problems, and lead customers through the necessary steps to correct their issues. Must have experience conducting routine system administration tasks and logging data in system admin logs. Responsibilities: • Support the Government with the installation, maintenance, testing, and troubleshooting of computer systems and equipment, ensuring optimal operation and user satisfaction., • Assist in delivering both remote and desk-side technical support, responding to IT support tickets, and performing diagnostic and repair activities on both hardware and software components., • Aid in setting up and maintaining user accounts, interfacing with other software applications, compiling reports, and responding to customer requests., • Assist in the maintenance of Active Directory and other system accounts, support connectivity and client applications, and assist in the configuration and support of local and wide area network services., • Monitor open tickets in VA’s ServiceNow customer incident ticketing system to ensure adherence to business processes, and any discrepancies identified shall be reported with proposed corrective actions for approval before implementation., • The work environment involves both sedentary and active elements, requiring careful handling of electronic components and adherence to safety precautions to prevent injuries or equipment damage., • Utilize debugging protocols and processes., • Troubleshoot problems and issues identified by customers and implement corrective actions quickly., • Facilitate equipment returns, deployments, unboxing, inventorying, and verification., • Possessing the physical capability to handle demanding tasks such as lifting equipment up to 50 pounds and bending, twisting, squatting, reaching, climbing, and crawling to navigate through facility spaces to access and repair equipment. Travel: • A Customer Service Engineer may be asked to provide additional support during temporary periods of increased workload, referred to as “surge capacity.” These requests would be discussed and coordinated beforehand and could require travel of up to two (2) weeks., • Overtime is not authorized for any work to include this surge capacity. This Kentro position provides on-site support for the Veterans Health Administration (VHA). The VHA has facility-specific vaccination and testing requirements (outlined below). If chosen for this role, candidates may be required to show proof that the below vaccinations and testing are current. The VHA will provide guidance on specific documents needed and how to request reasonable accommodations. • Vaccine requirements may include COVID-19, Influenza, Measles Mumps & Rubella (MMR), Hepatitis B, and/or Varicella., • Bachelor's degree in computer science, electronics engineering, or other engineering or technical discipline or 8 years of additional relevant experience may be substituted for education., • 2+ years of experience in IT Technical Support, Help Desk or System Administration., • Experience in conducting routine system administration tasks and logging data in system admin logs, • Knowledge on a number of debugging protocols and processes, • US Citizen or Green card holder, • Willing and able to get a Public Trust Suitability clearance The Company We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let’s solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence. We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015) and two CMMI ML 3 ratings (DEV and SVC). Industry Recognition Growth | Inc 5000’s Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C. Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner – Mid-Size Companies, Companies Owned by People of Color; Department of Labor’s HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award Benefits We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more. We invest in our employees – Every employee is eligible for education reimbursement for certifications, degrees, or professional development. Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development. We work hard; we play hard. Kentro is committed to incorporating fun into every day. We dedicate funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy. Commitment Equal Opportunity Employment & VEVRAA Kentro is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state or local law. Kentro is strongly committed to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements. As part of our VEVRAA compliance efforts, Kentro has established an equal opportunity plan outlining our commitment to recruiting, hiring, and advancing protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness. We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary and will not impact your employment eligibility. Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness. How to Apply To apply to Kentro Positions- Please click on the: “Apply for this Job” button at the bottom of this Job Description or the button at the top: “Application.” Please upload your resume and complete all the application steps. You must submit the application for Kentro to consider you for a position. If you need alternative application methods, please email and request assistance. Accommodations To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email . #LI-BW1

Job Description True Sky Credit Union Structured Compensation - Job Description Manager of IT Support and Services Data Year: 2023 Prepared On: 06/16/2023 Department: IT Department Grade: 12 Reports To: Chief Information Officer Classification: Exempt Supervises Direct: 3 Supervises Indirect: 0 Approved By: President Effective Date: 06/16/2023 Revised Date: 06/16/2023 Role: Responsible for managing Information Technology Help Desk processes, performance, and staff. This position will be responsible for scheduling of travel and Zendesk monitoring/reporting. This position will also be responsible for maintenance including addition, deletion, and validation of HD procedures. This position will constantly evaluate the efficacy of the existing services provided to the organization by the Information Technology department and update these services as necessary. This position will also depreciate services which are no longer needed and design new services where necessary. Essential Functions & Responsibilities: N 50% Maintain the overall day-to-day functionality of the IT Help Desk to include staff scheduling, performance monitoring/optimization, report generation, escalation quality assurance, load balancing, and process management. N 15% Design, implement, and manage new and existing IT services. N 10% Maintain a level of service which meets the standards defined by our service level agreements. N 10% Participate in departmental projects. N 5% Providing overflow technical support to the IT Help Desk. N 5% Hire, train, evaluate and supervise staff. N 5% Performs other job-related duties as assigned. Performance Measurements: Maintain consistent operations of the IT Help Desk and meet baseline IT SLA metrics. Provide support and training to tier 1,2 technicians and systems analysts. Ensure consistent performance report delivery to management. Provide feedback to departmental management on areas of concern or opportunities for training both within the IT Department and end user training in coordination with the Training Department. To stay current and comply with all federal and state regulations including Bank Secrecy Act (BSA), Office of Foreign Assets Control (OFAC) and all credit union policies and procedures. Knowledge and Skills: Experience Minimum of five years of IT experience, minimum of three years working on a help desk team. Education Equivalent to a college degree BS or BA in Computer Science or Management Information Systems. Relevant experience may substitute for the degree requirement. Three year's work experience in complex systems design, programming and systems software and support. Desired Technical Certifications. Interpersonal Skills Excellent critical thinking and problem-solving skills. Ability to: Plan, organize and document complex system design activities and to configure systems to be consistent with institutional policies/procedures; communicate technical/complex information both verbally and in writing; establish and maintain cooperation, understanding, trust and credibility; perform multiple tasks concurrently and respond to emergency situations effectively. Other Skills • Ability to solve difficult and complex problems., • Troubleshooting skills, • Detail oriented, • Strong communication skills, • Excellent organization skills, • Proficient in use of Windows based computer software Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch, talk and hear. The employee must occasionally lift and/or push/ pull or move up to 40 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Work Environment Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is not exposed to weather conditions. The noise level in the work environment is usually moderate. This Job Description is not a complete statement of all duties and responsibilities comprising the position.

Job Description We are seeking an IT Technician Help Desk Specialist to join our team! You will resolve computer-related issues for our clients. Essential Duties and Responsibilities: • IT support relating to technical issues involving Microsoft's core business applications, as well as virtual environments built on Citrix, Microsoft, and VMware, • Design, implementation, and support services for Microsoft related technologies: Windows Server, SQL, SharePoint, Microsoft 365 etc., • Engineer and implement system solutions for customers using technologies that meet their needs, • Support of disaster recovery solutions, • Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security, • Basic remote access solution implementation and support: VPN, Terminal Services, and Citrix, • Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets, • System documentation maintenance and review in ConnectWise, • Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages Additional Duties and Responsibilities: • Improve customer service, perception, and satisfaction, • Fast turnaround of customer requests, • Ability to work in a team and communicate effectively, • Work with the Service Desk Dispatcher to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently, • Escalate service requests that require engineer level support, • Responsible for entering time and expenses in ConnectWise as it occurs, • Work through project tickets and phases in ConnectWise as assigned by a Project Manager, • Understand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University, • Enter all work as service tickets into ConnectWise We offer a competitive salary and benefits, including medical, dental, vision, and paid time off. We are a family here at Newave, we have tons of fun and events to grow yourself personally and to help grow your family spiritually and financially.Newave Solutions is a faith based Company who provides managed services, hardware, software and telephone systems to small and medium sized businesses. With more than 40 years of experience in the technology field we offer a wide variety of solutions from simple phones and voicemail systems to the latest voice over IP technology, video conferencing, everything IT and collaboration technologies. We pair our God given gifts and expertise with the belief we were created to serve others providing our clients the solutions and training every business deserves.\r\n\r\nWe offer a competitive salary and benefits, including medical, dental, vision, and paid time off. We are a family here at Newave, we have tons of fun and events to grow yourself personally and to help grow your family spiritually and financially.

Job Description Run the Show. Lead the Team. Drive the Brand. Now Hiring: Event Manager at Champion Bath™ — America’s Favorite Bathroom Remodeler™ “When you’re in charge, everything is your responsibility.” — Jocko Willink At Champion Bath™, we don’t just show up to events — we own the room. As America’s Favorite Bathroom Remodeler™ and a Platinum Dealer of Tiffany Marble™, we’re changing the remodeling game. And we’re looking for a field-proven Event Manager to lead the charge at local fairs, festivals, and community events within a 90-mile radius of your home base. If you’ve been a top performer in brand ambassadorship, canvassing, or events, and you’re ready to step up and lead from the front, this is your shot to build your own winning team and make an impact — fast. Who You Are: A high-producing Brand Ambassador or Door-to-Door pro with 2+ years of verifiable success in the field You know how to stop traffic, spark real conversations, and turn strangers into warm leads You’ve either led a team or always known you should be the one in charge You’re organized, energetic, and passionate about creating team momentum You’re ready to work alongside your team — not from behind a desk What You’ll Do: Lead, train, and inspire a team of event staff and brand ambassadors Work side-by-side with your team at home shows, fairs, expos, and community events Oversee event setup, team logistics, and scheduling within a 90-mile radius Drive lead generation by engaging the public and making our brand unforgettable Maintain performance metrics for leads generated, conversions, and team goals Collaborate with senior leadership on event strategy and hiring initiatives Uphold the Champion Bath™ standard of energy, professionalism, and excellence What You Represent: Champion Bath™ — a bold and growing national brand with high standards and high rewards Exclusive products from Tiffany Marble™ — beautiful, durable crushed stone composite bath systems Our Guaranteed Forever™ warranty — a true differentiator in the home remodeling space A mission to dominate the home improvement event space with elite performance and flawless execution What We Offer: 60k salary + personal commission + company recognition Company vehicle or vehicle allowance Full benefits: Medical, Dental, Vision, Paid training and onboarding support All event-related travel expenses covered Access to tools, tech, branded gear, and marketing support Opportunities for promotion and future regional leadership You’ll Thrive Here If You: Are always the top name on the leaderboard — or want to be Believe leadership means setting the tone and showing how it’s done Know that results don’t come from luck — they come from hustle and ownership Want to build something bigger than yourself and help others succeed too We’re not just filling a spot — we’re looking for a difference-maker who’s ready to lead a team, run the event floor, and spread the word about Champion Bath™ to the world. Sound like you? Step up. Lead the mission. Let’s win together. Powered by JazzHR sAaXaoPO83

Job DescriptionDescription: About ISG Technology At ISG Technology, we're unlocking possibilities for our clients by providing IT services that help drive business growth. We're freeing them from the burdens of day-to-day IT maintenance, securing their networks, protecting their data and helping them design, implement and manage their IT infrastructure. And we've been doing it for over four decades. Join in on the Success As part of the Twin Valley Family of Companies and a fourth-generation family business, ISG Technology has grown and evolved into a recognized leader in the Midwest by aligning our success with the long-term success of our clients. We are consistently recognized in CRN’s Top Managed IT Service Providers in the nation, most recently as part of the Security 100 for excellence in managed security offerings. But all those accolades take second stage to our Customer Satisfaction Scores (CSAT), which have consistently been 97% while our Net Promoter Score is 70, compared to the industry average of 47. If you're the type that takes pride in providing world-class support, you may have what it takes! Key Accountabilities: 1. Client Relationship, 2. Recurring Financial Metric for Assigned Account(s), 3. Continuous Improvement, 4. Maximize Service Offerings Provided to All Clients Through Providing Recommendations to Team, 5. Service Delivery and CSAT for Assigned Account(s) Job Summary: Technical Account Manager I (TAM) will have overall responsibility for an account or set of accounts as assigned. The TAM will be the primary Services contact for the client and the Account Executive for assigned client activities. The TAM will have responsibility for day-to-day account leadership and for client presentations related to ISG services, escalation resource for clients and ISG related actions as required. The role will liaison for all project activities from any ISG resource assigned to the clients that are supported by the TAM. Job duties also include end to end responsibility for delivery of service, SLA analysis and reporting, financial analysis, and customer satisfaction. Ongoing review to ensure all ISG service catalog offerings are being evaluated to implement to client (cross-sell) and working with delivery team to maximize account profitability targets. What you bring to the position: • You embody and align with our core values and appreciate the strength and stability that comes from working with a values-based company. You appreciate the power and efficiency of consistency in the “ways” we operate., • You embrace change and have the resilience required to continually improve yourself. You can think creatively and can adapt to evolving situations., • You understand the need to collaborate with your team members and other departments and that synergy comes from everyone rowing in the same direction., • You have a strong desire to provide customers with optimum technology solutions and exemplary customer service, and you achieve your goals that you mutually set with your supervisor., • You are a self-starter who is prepared to develop and execute your plan and deliver on quarterly goals on a consistent basis., • You take what you do seriously, but you do not take yourself seriously and you know how to have fun in a professional environment. You are humbly confident and use your knowledge to build confidence without being a “know-it-all.” You successfully fulfill the following essential duties and responsibilities: You will provide STRATEGIC OVERSITE to the position by: • Supporting Account Executive to ensure client reviews are performed as required contractually and per governance model. Includes all operational and strategic client meetings. Monthly and Quarterly Business Reviews and ownership of all content related to services, operations, strategic technology recommendations and support presentation to client., • Partnering with Solutions Architects to build and maintain assigned client technical roadmaps., • Actively participating in monitoring of assigned client’s technical projects with the Project Manager and technical team to ensure service delivery standards., • Leveraging business and technical knowledge and expertise to drive business process improvements., • Perform various administrative tasks as needed, including logistics for meetings and workshops, room bookings, catering, and visitor registration., • Interact closely with finance team to analyze ongoing financial reporting / charging and maximizing profitability for account(s)., • Coordinate meetings with customers, internal and cross-functional teams. Generate meeting materials and produce post-meeting deliverables., • Effectively work with teams to identify / mitigate delivery risks and participate in the creation of risk mitigation plans., • Collaborate across all business units to control resource requests while aligning to budgets and project plans, • Demonstrate a commitment to ISG Technology’s Core Values., • Assure all onboarding activities, quality, and signoff on go-live as required for account(s)., • Manage day-to-day execution of project workstreams. Assist with the planning, tracking, documentation, and status updates for the project. Facilitate the definition of project scope, goals, and deliverables for specific projects, as assigned., • Maintain a full understanding of each Managed Services solution including technical design, financial modeling, and contractual terms and conditions for each client., • Interact with leadership from delivery organization(s) supporting accounts to ensure proper delivery quality and services based on scope of services agreement., • Ensure proper change management review and approval for any client related changes across services., • Oral Communications – Speak clearly and persuasively in positive and negative situations; respond well to questions; demonstrate group presentation skills and participate in meetings., • Written Communications – Write clearly and informatively, edit work for spelling and grammar; present numerical and statistical data effectively and read and interpret written information., • Customer Service – Respond promptly and courteously to customers’ requests for service and assistance; manage difficult or emotional customer situations., • Presentation – Deliver business, operational, and technical service presentations to audiences of 20-150 individuals., • Leadership – Lead people and get results through others in a positive and inspiring manner., • Management – Organize and manage multiple priorities., • Ethics – Treat people with respect; keep commitments; inspire the trust of others; work with integrity and ethically; upholds company values., • Organizational Support – Follow company policies and procedures and complete other duties as assigned., • Judgment – Include appropriate people in decision-making process., • Interpersonal Skills – Maintain confidentiality; keep emotions under control; listen well., • Strategic Thinking – Develop strategies to achieve organizational goals; analyze market and competition; identifies external threats and opportunities and adapts strategy to changing conditions., • Planning and organization – Prioritize and plan work activities; use time efficiently; plan for additional resources; set goals and objectives; organize or schedule other people and their tasks., • Professionalism – Approach others in a tactful manner; react well under pressure; treat others with respect and consideration regardless of their status or position; accept responsibility for own actions; follow through on commitments., • Adaptability – Adapt to changes in the work environment; manage competing demands; deal with frequent change, delays, or unexpected events., • Bachelor’s Degree or equivalent experience required., • Experience in Technical Operations function, including solid experience dealing with customers, and internal teams, typically gained over 4-6 years required., • Minimum 2 years’ experience in an external or internal customer service delivery position., • Experience working for an established managed or cloud services provider (MSP/CSP) preferred., • Have a working knowledge of Microsoft Office Suite (Word, Excel and Outlook)., • Have a working knowledge of ConnectWise (or ITSM tooling as required), InfoSight, Auvik and CW RMM outputs, or related technologies is preferred., • Have a working knowledge of multiple MSP Cloud based administration and licensing portals; Microsoft, Auvik, CW RMM, Barracuda, Webroot, FortiEDR, Knowbe4, and others is preferred., • Hold and maintain a valid driver’s license; driving record must meet the criteria of ISG’s insurance carrier for acceptance of coverage. You will follow the ISG Technology Core Values: Humor & Fun • We believe it’s important to take time outside of work to spend time with family and keep the wind in our sails., • We collaborate and value sharing our unique perspectives., • We pride ourselves in meeting high-pressure challenges, • We demonstrate courage in having crucial (and sometimes “tough”) conversations., • We’re creative thinkers who can adapt to evolving situations., • We’re humbly confident, know our stuff, are willing to coach and be coached., • We are pro-active and stay on top of training and certifications., • We willingly take on more responsibility if we see a need and can assist., • We view individual accountabilities as representing the whole team. You are able to work in the following environmental and working conditions: • Prolonged periods of sitting at a desk and working on a computer and phone., • Work in a general office environment., • Travel to client and prospect locations with varying conditions., • You have mental stability and emotional intelligence that enables you to meet all the requirements and qualifications of the position with or without a reasonable accommodation.

Job DescriptionJob Description: As one of the fastest-growing insurance agencies in the country, Comma Insurance is looking for a full-time Service Desk Technician to add to our team. In this role you will report directly to the Chief Technology Officer and you will be responsible for troubleshooting technical issues on the front lines for the organization. Job Responsibilities: •\tAct as the primary contact for IT systems related troubleshooting and issue resolution to support day-to-day operations\t\t -\tAct as the technical liaison between IT and all other functional departments within the organization -\tAssist with access control, security, configuration, and optimization of all IT systems/platforms

Job Description Full Time Oklahoma City, OK If being a part of a world-class organization that operates in some of the most advanced technological environments around the world sounds like a dream job, Network Connex might be the right fit for you! You’ll be part of a team working together to solve customer problems every day, with compensation and benefits that are an investment in your career, financial future, and overall well-being. Job Summary: This position requires obtaining quotes, purchase orders, documents, project plans, project reports, project deliverables and vendor management. Job Duties and Responsibilities: • Quote entry - gather PM quotes and entering the quotes and project budgets into Vista., • Project Creation - input the PO information as well as updating any budget information. Works with the PM's to coordinate manpower and updates Vista to include assigned techs in the resource section., • PO Creation - create PO's to the distribution vendors and subs when needed. Constantly tracks materials with the vendors to update PM's on ETA of goods. Validates that the materials have been received and receiving materials in Vista., • Vendor onboarding - Works with Supply Chain team to onboard new Vendors/customers/contractors to support the markets. Follows through the entire process from start to finish, • Vista Management - Focus on active projects, quotes and requests updates from the PM to properly adjust dates and budgets. Adds Change orders for existing projects., • Reporting - financial reporting and project tracking as required., • Various other administrative tasks. Job Knowledge, Skills, and Abilities: • Knowledge of material orders and tracking., • Excellent written and oral communication skills., • Strong interpersonal skills are essential, as well as having a strong work ethic., • Analytical skills be detailed oriented and highly organized, with the ability to prioritize multiple complex tasks., • Exceptional Microsoft Office skills, especially MS Excel, Word, and Outlook. Vista experience a plus. Education and Experience: • Previous experience in the telecommunications industry., • Ability to read and write in English., • Associate degree or Equivalent Work Experience. Physical Requirements: • Prolonged periods sitting at a desk and working on a computer. In addition to competitive base pay, Network Connex offers a comprehensive benefits package designed to support your physical, mental, and financial health. You can begin participating in our programs on the first of the month following your start date. Join our Vanguard 401(k) plan, with immediate vesting and a generous company match to help you build long-term financial security. Our team also enjoys 10 paid company holidays, a generous PTO accrual schedule, and access to discounts on useful products and services. EEOC-Minority/Female/Disability/Veteran Network Connex believes all persons are entitled to equal employment opportunities and does not discriminate against its employees or applicants for employment because of race, color, gender, affectional or sexual orientation, domestic partnership status, ancestry, religion, national origin, citizenship status, marital status, disability, veteran status, age or any other protected group status. Upon accepting an offer, all candidates must pass a background check and drug screening.

Job DescriptionDescription: About ISG Technology At ISG Technology, we're unlocking possibilities for our clients by providing IT services that help drive business growth. We're freeing them from the burdens of day-to-day IT maintenance, securing their networks, protecting their data and helping them design, implement and manage their IT infrastructure. And we've been doing it for over four decades. Join in on the Success As part of the Twin Valley Family of Companies and a fourth-generation family business, ISG Technology has grown and evolved into a recognized leader in the Midwest by aligning our success with the long-term success of our clients. We are consistently recognized in CRN’s Top Managed IT Service Providers in the nation, most recently as part of the Security 100 for excellence in managed security offerings. But all those accolades take second stage to our Customer Satisfaction Scores (CSAT), which have consistently been 97% while our Net Promoter Score is 70, compared to the industry average of 47. If you're the type that takes pride in providing world-class support, you may have what it takes! Key Accountabilities: • Meet / Exceed Sales Goals, • Nurture Clients to Grow ACV, • Ensure Alignment to Tech Stack What you bring to the position: • You embody and align with our core values and appreciate the strength and stability that comes from working with a values-based company. You appreciate the power and efficiency of consistency in the “ways” we operate., • You embrace change and have the resilience required to continually improve yourself. You can think creatively and can adapt to evolving situations., • You understand the need to collaborate with your team members and other departments and that synergy comes from everyone rowing in the same direction., • You have a strong desire to provide customers with optimum technology solutions and exemplary customer service, and you achieve your goals that you mutually set with your supervisor., • You are a self-starter who is prepared to develop and execute your plan and deliver on quarterly goals on a consistent basis., • You take what you do seriously, but you do not take yourself seriously and you know how to have fun in a professional environment. You are humbly confident and use your knowledge to build confidence without being a “know-it-all.” You successfully fulfill the following essential duties and responsibilities: You will utilize your ADMINISTRATIVE SKILLS to efficiently: • Manage contacts, opportunities and sales activity via CRM and other software in an accurate and timely fashion, • Update reports as required by management (e.g., forecasts, A/R tracking, expense reports, etc.), • Developing a robust prospect pipeline by reaching out in both traditional means and looking for new ways to identify and qualify potential clients and business opportunities. This might include establishing meaningful meetings, sales campaigns, educational events, phone calls, emails, attending community events and other creative approaches that lead to client/prospect lead development. Effectively, sales activities lead to MEETINGS, which lead to OPPORTUNTIES, which lead to DEALS., • Identifying client needs and suggest appropriate products and services; prepare formal proposals in response to RFPs., • Proactively seeking new business opportunities in the market, as well as upsell and cross-sell to existing clients, • Leading negotiations, coordinating complex decision-making process, and overcoming objections to closure, • Develop and maintain positive relationships with vendors, • Participate in internal meetings, • Grow existing business by cultivating long-term relationships with customers by maintaining contact to propose new solutions to ongoing or newly developing needs, • Consult with customers to assess their business needs, • Identify and promote sales opportunities to existing customers, • Follow up with customers post-installation for feedback, • Communicate details of technology implementation to service and purchasing departments, • Oral Communications – Speak clearly and persuasively in positive and negative situations; respond well to questions; demonstrate group presentation skills and participate in meetings., • Written Communications – Write clearly and informatively, edit work for spelling and grammar; present numerical and statistical data effectively and read and interpret written information., • Customer Service – Respond promptly and courteously to customers’ requests for service and assistance; manage difficult or emotional customer situations., • Presentation – Deliver business, non-technical, and limited-technical presentations to audiences of 20-150 individuals., • Leadership – Lead people and get results through others in a positive and inspiring manner., • Management – Organize and manage multiple priorities., • Ethics – Treat people with respect; keep commitments; inspire the trust of others; work with integrity and ethically; upholds company values., • Organizational Support – Follow company policies and procedures and complete other duties as assigned., • Judgment – Include appropriate people in decision-making process., • Interpersonal Skills – Maintain confidentiality; keep emotions under control; listen well., • Strategic Thinking – Develop strategies to achieve organizational goals; analyze market and competition; identifies external threats and opportunities and adapts strategy to changing conditions., • Planning and organization – Prioritize and plan work activities; use time efficiently; plan for additional resources; set goals and objectives; organize or schedule other people and their tasks., • Professionalism – Approach others in a tactful manner; react well under pressure; treat others with respect and consideration regardless of their status or position; accept responsibility for own actions; follow through on commitments., • Adaptability – Adapt to changes in the work environment; manage competing demands; deal with frequent change, delays, or unexpected events., • Detail & Task Oriented – Manage and follow through on multiple tasks, items and communications in a timely manner. Requirements: You will meet the following educational, licensing, certification and work experience requirements: • Hold a high school diploma or GED; Bachelor’s degree preferred, • Have 2-3 years of successful outside sales experience, • Have experience and working competence in computer skills including CRM software, internet software; spreadsheet software; word processing software; virtual meeting software, email and communications software and PC knowledge and understanding of basic technology components, • Have a proven track record of successfully selling advanced technology solutions, • Travel to client sites required; must possess valid driver’s license and driving record must meet the criteria of ISG’s insurance carrier for acceptance of coverage Humor & Fun • We believe it’s important to take time outside of work to spend time with family and keep the wind in our sails., • We collaborate and value sharing our unique perspectives., • We pride ourselves in meeting high-pressure challenges, • We demonstrate courage in having crucial (and sometimes “tough”) conversations., • We’re creative thinkers who can adapt to evolving situations., • We’re humbly confident, know our stuff, are willing to coach and be coached., • We are pro-active and stay on top of training and certifications., • We willingly take on more responsibility if we see a need and can assist., • We view individual accountabilities as representing the whole team. You are able to work in the following environmental and working conditions: • Prolonged periods of sitting at a desk and working on a computer and phone., • Work in a general office environment., • Travel to client and prospect locations with varying conditions., • You have mental stability and emotional intelligence that enables you to meet all the requirements and qualifications of the position with or without a reasonable accommodation.

Job Description Automotive Technician – GST / Porter Oklahoma City, OK Schedule: Monday – Friday | 7:15 AM – 5:30 PM Pay: $11 – $17/hour (Based on Experience) Purpose & Objective The General Service Technician (GST) plays a vital role in ensuring the quality, cleanliness, and presentation of every serviced vehicle. This position supports the shop by performing Quality Control (QC) inspections, maintaining vehicle cleanliness, assisting with shuttle operations, and supporting overall shop workflow — all to help deliver an exceptional customer experience. Benefits * Health reimbursement plan * Paid Time Off (PTO) * Paid Holidays * ASE certification reimbursement * Paid training (on-site and off-site) * Lunch & Learns * Uniform shirts provided * Employee discount on parts for personal vehicle * Supportive team and family environment * Fun, friendly shop atmosphere Primary Responsibilities 1. Quality Control * Perform QC inspections using Tekmetric for every serviced vehicle. * Ensure all repairs fully resolve the original customer complaint. * Test drive vehicles to verify repair success. * Record odometer readings during inspections. * Report unresolved dashboard warning lights to management. 2. Vehicle Cleanliness & Presentation * Apply/update lube stickers with accurate service data. * Conduct a mini-clean for each serviced vehicle: * Vacuum front floorboards (or full interior when possible) * Wipe down dashboard, steering wheel, and interior surfaces * Clean wheels * Remove all tools, footprints, and fingerprints before returning vehicle. * Park vehicles in customer-friendly locations. * Perform full exterior washes when requested by management. 3. Porter Duties * Shuttle customers to/from the shop as needed. * Pick up and deliver parts or supplies at manager's request. 4. Shuttle Van Management * Keep shuttle van clean inside and out. * Ensure it is always fueled and ready. * Report any maintenance issues promptly. Secondary Responsibilities 1. Shop Cleanliness & Organization * Help maintain a clean and organized shop, lobby, and restrooms. * Empty trash bins and sweep/mop floors regularly. * Support techs by ensuring work areas are clear and safe. 2. General Support * Assist the front desk and management with day-to-day tasks. * Be available to help with any shop operational needs. Qualifications, Skills & Abilities * Basic automotive knowledge; able to identify vehicle components. * Able to perform basic services (oil changes, tire rotations). * Valid U.S. driver's license and ability to drive various vehicles safely. * Strong attention to detail and pride in quality workmanship. * Physical ability to lift up to 50 lbs and perform shop tasks. * Professional, customer-oriented attitude. * Able to read, write, and perform basic math in English.

Campus OSU-Oklahoma City Contact Name & Email Tom Hickey, Work Schedule Monday through Friday, 8:00am-5:00pm with occasional evenings and weekends. Appointment Length Regular Continuous/Until Further Notice Hiring Range $19.08 - $19.84 Hourly Priority Application Date Resumes will be accepted until position is filled. Special Instructions to Applicants For full consideration, please include a resume, cover letter and contact information for three professional references. About this Position The Manager of Technology Support is responsible for overseeing the operations of the Technology Support Center. Provides leadership for the effective tracking, planning, and resolution of user needs through active management and escalation processes. Develops and implements end user technology training for university employees and students. Provides leadership in the development and implementation of strategic initiatives and process for university stakeholders. Proactively manages university technology resources, identifies and resolves impediments influencing operations, creates and sustains relationships with internal and external partners, and ensures that the employees of the Technology Support Center possess necessary knowledge and skills to provide excellent customer service. Oversees the technology support knowledge and ticket system workflow, ensuring that technical issues and requests are documented, routed and solved within 24 hours or escalated to ensure timely resolution. In cooperation with department leadership and co-workers and staff, assists with planning and support to the overall research, design, and installation of instructional technologies. Required Qualifications • Associate's in Management information systems, computer science or closely related field. (Relevant work experience or applicable certificates may substitute for formal education)., • 3-5 years of experience in supervising technology support or help desk operations., • 3-5 years of experience as a manager/supervisor of small to medium sized enterprise technology support teams., • Knowledgeable on current desktop, network, telephonic, infrastructure systems, desktop operating systems, productivity applications and instructional technologies., • Review, develop, test and improve customer service measures, training and outcomes., • Experienced in project management, conducting daily and weekly planning and operational meetings to ensure customer service metrics., • Ability to handle multiple tasks and prioritize effectively with high degree of accuracy and attention to detail., • Strong interpersonal skills and ability to communicate diplomatically, clearly, and effectively, both verbally and in writing to exchange information, give/receive instructions and respond to inquiries appropriately with all students, faculty, staff and community partners., • High degree of initiative to work independently and also collaborate in a team environment., • Demonstrated knowledge of office technologies including but not limited to: office computers, fax machines, scanners, internet, Microsoft Office (Word, Excel, Access, PowerPoint, Outlook)., • Ability to develop current and long term plans to manage multiple competing projects and priorities., • Experience in directing and managing teams and stakeholders to ensure success of multiple competing projects/tasks., • Knowledgeable in budgeting, purchasing, inventory control., • Passion for assisting customers and representing the OSU-OKC and OSU brand with positivity and professionalism., • Demonstrated history of ethical and professional behavior. Preferred Qualifications • Bachelor's in Management information systems, computer science, business, or closely related field., • 3 years of experience as a help desk team lead or supervisor., • Previous experience in a university/higher education environment., • Works closely with university departments and personnel to determine, assist and provide timely and accurate system resolutions., • Establishes active project management, implementation and resolution schedules and improving methods for providing excellence in technology support services., • Manages help desk tools to effectively provide workflow and knowledgebase., • Identifies resource needs by performing necessary research to develop enhancement and expansion strategies; reviews need with appropriate management; allocates resources accordingly., • Compiles and reports statistics, conducts daily meetings and maintains records/logs on assistance requests, outages, projects, and trends to ensure continuous improvement., • Manages escalations to achieve effective resolution., • Provides daily oversight, training, scheduling, evaluation and motivation of Technology Support Center staff., • Manages projects and tasks on budget and on schedule, coordinating multiple projects and initiatives on time and on budget., • Remains informed on technologies and methods and develops relationships with faculty, staff and students to ensure campus resources are utilized effectively through professional development and training opportunities., • Proactively seeks and attends professional development opportunities offered both within and outside the university., • Develops and maintains appropriate internship opportunities for OSU-OKC students., • Develops and maintains positive working relationships with the OSU-System personnel, community partners, and other OSU A&M universities., • Provides oversight for the OSU-OKC Helpdesk ticketing system., • Completes all mandatory training and participates in a minimum of two professional developments each year., • Must be able to work flexible hours to include some nights and weekends., • Work will be performed in an office environment with a significant amount of public contact, in person, by telephone, via email, and various communication platforms. Physical Requirements:, • Duties require extended periods of sitting, talking and listening., • Duties require extensive use of computers, telephone and other office equipment., • Requires possible lifting of up to 25 lbs. (If an object weights more than 45 lbs., OSU-Oklahoma City requires this to be a two-person lift).

Job DescriptionBenefits: • Flexible schedule, • Opportunity for advancement Are you a hands-on I.T. or Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national client base. This role goes far beyond basic helpdesk tasks one day you might be installing an operating system, the next you're drilling through walls and running structured cabling across entire buildings, or terminating a 66-block. If you're the kind of person who thrives in the field and loves the variety that comes with every job site, this opportunity is for you. Job Responsibilities • Perform a wide range of technical tasks including but not limited to:, • OS installations, hardware diagnostics, and software setup, • Structured cabling (including drilling, running, and dressing cables), • Telecom work (punch-downs, demarc extensions, etc.), • Work independently across various environments: retail, medical, restaurant, and corporate, • Maintain a high standard of professionalism with clients, • Be on call and ready to respond to service requests within your territoryPreferred Skills & Experience, • PC and printer troubleshooting experience (a strong plus), • At least 1 year of I.T. or Telecom experience, and one of the following:, • A+ Certification, • Network+ Certification, • OR 5+ years verifiable field experience in I.T./TelecomRequired Equipment & Qualifications, • Reliable personal vehicle (Public transportation not accepted), • Valid drivers license, • Must have a standard set of tools for basic I.T. and networking tasks (e.g., screwdrivers, cable testers, crimpers)., • Laptop with Ethernet port, • Smartphone with mobile hotspot, • Ability to accept job assignments based on your availability; being on-call 24/7 is a strong advantage., • Punctual, courteous, and presentableCompensation & Perks, • Paid hourly while on site, • 1099 contractor position, • Travel pay included (based on time travel; approx. 80-mile radius from home), • App-based tracking for job time and travel, • Exposure to new and exciting technologies and clients, • Opportunity to expand your skills and industry knowledgeAbout AMG Tech Support AMG is a trusted provider of I.T. and Telecom solutions to professional offices, medical facilities, restaurants, and retail operations nationwide. We specialize in structured cabling, point-of-sale configurations, and network infrastructure. Our mission is to deliver reliable, scalable, and efficient I.T. services that help our clients stay competitive and connected. Ready to take your I.T. career to the next level? Apply today and join a team that values flexibility, skill, and drive.

Job Description True Sky Credit Union Structured Compensation - Job Description IT Help Desk Tech II Data Year: 2020 Prepared On: 04/30/2020 Department: Information Technologies Grade: 8 Reports To:IT Help Desk Supervisor Classification: Non-Exempt Supervises Direct: 0 Supervises Indirect: 0 Approved By: President Effective Date: 06/28/2018 Revised Date: 04/30/2020 Role: Responsible for providing Tier 1 and 2 support for all Credit Union staff via the IT Help Desk. Common tasks include: resetting system passwords on major systems such as Active Directory, CRM/FSP and our Cisco phone system. This position serves as the first escalation level for tier 1 technicians. Technicians are also responsible for refreshing user virtual machines, providing basic hardware and software troubleshooting and escalating issues to IT technicians or higher as deemed necessary. Essential Functions & Responsibilities: E 65% Assist Credit Union staff with various technical issues relayed through the IT Help Desk. E 15% Configuring virtual desktop .environment, provisioning phones and adding users to essential systems. E 10% Backup IT personnel. E 10% Performs other job-related duties as assigned. Performance Measurements: Troubleshoot and resolve member and internal inquiries in a timely, friendly and accurate manner. Provide support and training to tier 1 technicians. Document issue resolutions to identify recurring problems that require escalation. To stay current and comply with all federal and state regulations including Bank Secrecy Act (BSA), Office of Foreign Assets Control (OFAC) and all credit union policies and procedures. Knowledge and Skills: Experience One year to three years of similar or related experience. Education (1) A two year college degree or (2) Completion of a specialized course of study at a business or trade school or (3) Completion of a specialized and extensive in-house training or apprenticeship program. Interpersonal Skills A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and is usually of a personal or sensitive nature. Work may involve motivating, influencing or training others. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others. Other Skills Ability to solve difficult and complex problems. Troubleshooting skills Detail oriented Strong communication skills Excellent organization skills Proficient in use of Windows based computer software Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch, talk and hear. The employee must occasionally lift and/or push/ pull or move up to 40 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Work Environment Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is not exposed to weather conditions. The noise level in the work environment is usually moderate. This Job Description is not a complete statement of all duties and responsibilities comprising the position.

Job Description The NOC Engineer I will provide technical software, hardware and network problem resolution to all Dobson Fiber customers by performing question/problem diagnosis and guiding users through step-by-step solutions in a call center environment. The Tier 1 NOC tech fields calls from user base and creates the initial record of the request; resolves all Level One/Level Two end-user problems over the phone; passes all Level Three requests on to a Network Technician; and follows up on the ticket to its resolution. RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO: * Identify and interpret customer needs and determine appropriate action. * Perform Desktop Support for various DSL/FTTH/VOIP solution problems. This will require troubleshooting and in-depth telephone support to analyze and resolve reported troubles. * Provide professional customer service skills, such as positive language, communication skills, problem-solving skills, flexibility, and obsessive attention to detail. * Work with other Operations Team Members to resolve reported trouble incidents and ensure timely resolution. * Process all service requests for new or modified services as required. * Monitor open trouble incidents and ensure timely resolution. * Identifies problems and risk areas and be able to advise management of actions required to mitigate their impact. * Notify management of major network outages and resolutions. * Other duties as assigned. QUALIFICATIONS INCLUDE: * High School, Vocational, or applicable short-course diploma. * 2 to 4 years of experience working in a Help Desk/System Support position. * Working knowledge of various operating systems, routers, and network elements. * Ability to perform basic system administration functions to assist network engineers with day-to-day maintenance. DESIRED QUALIFICATIONS: * Microsoft, A+, or MCP certification * Cisco CCNA certification WORKING CONDITIONS: * Flexible Shift Schedule. * Ability to work on-call rotation. * Ability to have a positive mental attitude. * Must be able to lift and carry or move 25 pounds occasionally. * Work is normally performed in a typical interior/office work environment. * Visual perception to perform activities at distances close to the eyes. * Hearing enough to understand and communicate by telephone and in person. * Arm-hand dexterity enough to demonstrate and operate keyboards and small office equipment. ENVIRONMENTAL/WORKING CONDITIONS No travel required for this position Indoor office environment PHYSICAL REQUIREMENTS Usual office environment with frequent sitting, walking, and standing, and occasional climbing, stooping, kneeling, crouching, crawling, and balancing. Frequent use of eye, hand, and finger coordination enables the use of office machinery. Oral and auditory capacity enables interpersonal communication and communication through automated devices like the telephone.

Job Description The Technical Support Tier 2 under general supervision, provide technical software, hardware and network configuration and support for voice and internet services across Dobson's family of product offerings using step by step solutions in a call center environment. The Tier 2 Support Techs work within the Dobson operating system to create detailed work logs and technical documentation in resolving customer trouble issues and configuring new services for a rapidly growing customer base. RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO: • Provide Advance trouble-shooting support for Tier 1 escalations of a variety of DSL/FTTH/FTTB/VOICE/VOIP solutions., • Work with and train Tier 1 Support Techs in advancing troubleshooting skills and knowledge of Dobson products and offerings., • Manage field service technicians through resolution of customer trouble tickets and installations., • Provision, test, and turn up all service requests for new or modified services as they are required., • Monitor open trouble incidents and ensure timely resolution., • Manage field service technicians through resolution of customer trouble ticket., • Identify problems and risk areas and be able to advise management of actions required to mitigate their impact., • Notify management of major network outages and resolutions., • Participate in the on-call rotation as agreed by the Support Team., • Other duties as assigned. QUALIFICATIONS INCLUDE: • High School, Vocational, or applicable short course diploma., • 3 to 5 years of experience working in a Help Desk/Tech Support position., • Working knowledge of various operating systems, routers, and network elements., • Ability to perform basic system administration functions to assist network engineers with day-to-day maintenance. DESIRED QUALIFICATIONS: • Microsoft, A+, or MCP certification • Flexible Shift Schedule, • On Call Rotation, • Positive Mental Attitude

Job DescriptionDescription: Job Type Full-time, Hybrid work schedule!!! About ISG Technology At ISG Technology, we're unlocking possibilities for our clients by providing IT services that help drive business growth. We're freeing them from the burdens of day-to-day IT maintenance, securing their networks, protecting their data and helping them design, implement and manage their IT infrastructure. And we've been doing it for over four decades. Join in on the Success As part of the Twin Valley Family of Companies and a fourth-generation family business, ISG Technology has grown and evolved into a recognized leader in the Midwest by aligning our success with the long-term success of our clients. We are consistently recognized in CRN’s Top Managed IT Service Providers in the nation, most recently as part of the Security 100 for excellence in managed security offerings. But all those accolades take second stage to our Customer Satisfaction Scores (CSAT), which have consistently been 97% while our Net Promoter Score is 70, compared to the industry average of 47. If you're the type that takes pride in providing world-class support, you may have what it takes! Key Accountabilities: • Client Ticket Management / SLA Adherence, • Initial Support Contact, • Update ITGlue / Tooling, • IMAC and B/F Support, • Initial Troubleshooting / Diagnosis Job Summary: The IT Support Specialist I is the first line of troubleshooting issues within client environments. This role ensures the client is notified of issues in a timely manner, analyzes problems, performs troubleshooting, and tracks problems through to resolution while providing an exceptional customer experience that exceeds our competitors. This role requires a comfort level of communicating professionally across different levels of both internal and client organizations. What you bring to the position: • You embody and align with our core values and appreciate the strength and stability that comes from working with a values-based company. You appreciate the power and efficiency of consistency in the “ways” we operate., • You embrace change and have the resilience required to continually improve yourself. You can think creatively and can adapt to evolving situations., • You understand the need to collaborate with your team members and other departments and that synergy comes from everyone rowing in the same direction., • You have a strong desire to provide customers with optimum technology solutions and exemplary customer service, and you achieve your goals that you mutually set with your supervisor., • You are a self-starter who is prepared to develop and execute your plan and deliver on quarterly goals on a consistent basis. You will use your ORGANIZATIONAL SKILLS to: • Multi-task various user issues effectively and efficiently, while documenting troubleshooting and triage steps so other team members can follow if required., • Troubleshoot, analyze, and investigate to resolve recurring issues and complex problems. Documents findings and develops the procedures to prevent future issues., • Manage and prioritize complex, changing workloads in a challenging technical environment., • Complete ConnectWise data entry in an accurate and timely manner., • Respond to and troubleshoot unique customer issues., • Manage tickets based on priority and SLA., • Acquire and maintain certain technical certifications as assigned and required by ISG including, but not limited to, the manufacturers listed below:, • Auvik, • Cisco, • Citrix, • Fortinet, • HP, • Microsoft, • RMM, • Veeam, • Communication with customers about existing tickets and inform them of the plan to address them., • Oral Communications – Speak clearly and persuasively in positive and negative situations; respond well to questions; demonstrate group presentation skills and participate in meetings., • Written Communications – Write clearly and informatively, edit work for spelling and grammar; present numerical and statistical data effectively and read and interpret written information., • Customer Service – Respond promptly and courteously to customers’ requests for service and assistance; manage difficult or emotional customer situations., • Ethics – Treat people with respect; keep commitments; inspire the trust of others; work with integrity and ethically; upholds company values., • Organizational Support – Follow company policies and procedures and complete other duties as assigned., • Judgment – Include appropriate people in decision-making process., • Interpersonal Skills – Maintain confidentiality; keep emotions under control; listen well., • Strategic Thinking – Develop strategies to achieve organizational goals; analyze market and competition; identifies external threats and opportunities and adapts strategy to changing conditions., • Planning and organization – Prioritize and plan work activities; use time efficiently; plan for additional resources; set goals and objectives; organize or schedule other people and their tasks., • Professionalism – Approach others in a tactful manner; react well under pressure; treat others with respect and consideration regardless of their status or position; accept responsibility for own actions; follow through on commitments., • Adaptability – Adapt to changes in the work environment; manage competing demands; deal with frequent change, delays, or unexpected events., • High School Diploma or GED required., • A minimum of 1-3 Years of similar or related experience., • Working knowledge of networking., • Working knowledge of systems administration., • Demonstrated ability to analyze complex situations and utilize troubleshooting skills, systems and tools, and creative problem-solving abilities under pressure., • Demonstrated attention to detail with excellent organization and time management skills., • Hold and maintain a valid driver’s license; driving record must meet the criteria of ISG’s insurance carrier for acceptance of coverage. You will follow the ISG Technology Core Values: Humor & Fun • We believe it’s important to take time outside of work to spend time with family and keep the wind in our sails., • We collaborate and value sharing our unique perspectives., • We pride ourselves in meeting high-pressure challenges., • We demonstrate courage in having crucial (and sometimes “tough”) conversations., • We’re creative thinkers who can adapt to evolving situations., • We’re humbly confident, know our stuff, are willing to coach and be coached., • We are pro-active and stay on top of training and certifications., • We willingly take on more responsibility if we see a need and can assist., • We view individual accountabilities as representing the whole team. You are able to work in the following environmental and working conditions: • Prolonged periods of sitting at a desk and working on a computer and phone., • Work in a general office environment., • Travel to client and prospect locations with varying conditions., • You have mental stability and emotional intelligence that enables you to meet all the requirements and qualifications of the position with or without a reasonable accommodation.

Job DescriptionDescription: About ISG Technology At ISG Technology, we're unlocking possibilities for our clients by providing IT services that help drive business growth. We're freeing them from the burdens of day-to-day IT maintenance, securing their networks, protecting their data and helping them design, implement and manage their IT infrastructure. And we've been doing it for over four decades. Join in on the Success As part of the Twin Valley Family of Companies and a fourth-generation family business, ISG Technology has grown and evolved into a recognized leader in the Midwest by aligning our success with the long-term success of our clients. We are consistently recognized in CRN’s Top Managed IT Service Providers in the nation, most recently as part of the Security 100 for excellence in managed security offerings. But all those accolades take second stage to our Customer Satisfaction Scores (CSAT), which have consistently been 97% while our Net Promoter Score is 70, compared to the industry average of 47. If you're the type that takes pride in providing world-class support, you may have what it takes! Key Accountabilities: • Network / System Monitoring & Support, • SD Escalation Support, • Client Ticket Management / SLA Adherence, • IMAC and B/F Support Responsible for the functionality of software in the monitoring and triaging of alerts received from internal and external Clients. The role requires a comfort level of communicating professionally across different levels of both internal and client organizations. Serves as the escalation point for ITSS I/II level technicians. What you bring to the position: • You embody and align with our core values and appreciate the strength and stability that comes from working with a values-based company. You appreciate the power and efficiency of consistency in the “ways” we operate., • You embrace change and have the resilience required to continually improve yourself. You can think creatively and can adapt to evolving situations., • You understand the need to collaborate with your team members and other departments and that synergy comes from everyone rowing in the same direction., • You have a strong desire to provide customers with optimum technology solutions and exemplary customer service, and you achieve your goals that you mutually set with your supervisor., • You are a self-starter who is prepared to develop and execute your plan and deliver on quarterly goals on a consistent basis., • You take what you do seriously, but you do not take yourself seriously and you know how to have fun in a professional environment. You are humbly confident and use your knowledge to build confidence without being a “know-it-all.” You successfully fulfill the following essential duties and responsibilities: You will use your COLLABORATIVE SKILLS to: • Multi-task various user issue’s effectively and efficiently, while documenting troubleshooting and triage steps so other team members can follow if required., • Perform queue management for user tasks, alarms, alert tasks, incidents and troubleshoot and / or triage as necessary., • Troubleshoot, analyze and investigate to resolve recurring issues and complex problems. Documents findings and develops the procedures to prevent future issues., • Work with key stakeholders to address gaps in licensing, software, and hardware when identified., • Respond to software-generated alerts and troubleshoot recurring issues., • Create and manage reports and scripting for clients using the RMM tools., • Manage tickets based on priority and SLA., • Acquire and maintain certain technical certifications as assigned and required by ISG including, but not limited to, the manufacturers listed below:, • Auvik, • Cisco, • Citrix, • Fortinet, • HP, • Microsoft, • RMM, • Veeam, • Communicate with customers about existing tickets and inform them of the plan to address them., • Deal with end users / management during times of pressure., • Inform customers about ISG service offerings that may help them in monitoring their environment., • Participate in an after-hours call rotation to support our customers. As a successful employee, you will demonstrate the following professional skills as you carry out your position: Oral Communications – Speak clearly and persuasively in positive and negative situations; respond well to questions; demonstrate group presentation skills and participate in meetings. Written Communications – Write clearly and informatively, edit work for spelling and grammar; present numerical and statistical data effectively and read and interpret written information. Customer Service – Respond promptly and courteously to customers’ requests for service and assistance; manage difficult or emotional customer situations. Ethics – Treat people with respect; keep commitments; inspire the trust of others; work with integrity and ethically; upholds company values. Organizational Support – Follow company policies and procedures and complete other duties as assigned. Judgment – Include appropriate people in decision-making process. Interpersonal Skills – Maintain confidentiality; keep emotions under control; listen well. Strategic Thinking – Develop strategies to achieve organizational goals; analyze market and competition; identifies external threats and opportunities and adapts strategy to changing conditions. Planning and Organization – Prioritize and plan work activities; use time efficiently; plan for additional resources; set goals and objectives; organize or schedule other people and their tasks. Professionalism – Approach others in a tactful manner; react well under pressure; treat others with respect and consideration regardless of their status or position; accept responsibility for own actions; follow through on commitments. Adaptability – Adapt to changes in the work environment; manage competing demands; deal with frequent change, delays, or unexpected events. Detail & Task Oriented – Manage and follow through on multiple tasks, items and communications in a timely manner. Requirements: You will meet the following educational, licensing, certification, and work experience requirements: • High School Diploma or GED Required., • Bachelor’s Degree in related field preferred., • A minimum of 5-7 Years similar or related experience., • Experience with Cisco Unified Communications and MS Teams Voice required., • Working knowledge of networking., • Working knowledge of systems administration., • Demonstrated ability to analyze complex situations and utilize troubleshooting skills, systems and tools, and creative problem-solving abilities under pressure., • Demonstrated attention to detail with excellent organization and time management skills., • Hold and maintain a valid driver’s license; driving record must meet the criteria of ISG’s insurance carrier for acceptance of coverage. You will follow the ISG Technology Core Values: Humor & Fun • We believe it’s important to take time outside of work to spend time with family and keep the wind in our sails., • We collaborate and value sharing our unique perspectives., • We pride ourselves in meeting high-pressure challenges., • We demonstrate courage in having crucial (and sometimes “tough”) conversations., • We’re creative thinkers who can adapt to evolving situations., • We’re humbly confident, know our stuff, are willing to coach and be coached., • We are pro-active and stay on top of training and certifications., • We willingly take on more responsibility if we see a need and can assist., • Prolonged periods of sitting at a desk and working on a computer and phone., • Work in a general office environment., • Travel to client and prospect locations with varying conditions., • You have mental stability and emotional intelligence that enables you to meet all the requirements and qualifications of the position with or without a reasonable accommodation.

Job Description IS-Technology Customer Support Analyst I: Full-time Valley Hope has an exciting opportunity for a IS-Technology Customer Support Analyst I to join our dedicated team! This is an on-site position that will office out of one of locations in either Wichita, KS, Moundridge, KS, Oklahoma City, OK, and Denver, CO. With a nearly 60-year legacy of helping patients and families, Valley Hope is nationally known as a trusted provider of addiction treatment and recovery support. Since treating our first patient in 1967, Valley Hope has established a national footprint, with 16 treatment programs across the United States, with multiple locations in Colorado, Kansas, Missouri, Nebraska, Oklahoma, and Texas. We have helped more than 350,000 people find hope in recovery and restore their lives. EDUCATION & EXPERIENCE: Required: • Working knowledge of information technology systems including end-user computing devices/personal computer hardware, operating systems, application software and basic network systems., • One (1) plus years of work experience in computer-systems-related discipline or equivalent professional/academic training (with related certification program)., • Prior work in customer service/customer satisfaction services., • Associate’s degree in computer science field or business administration., • Three (3) plus years of work experience in computer-systems-related discipline. COMPENSATION: • Starting hourly range $21.00 - $27.00/hr. (Based on education and experience) Benefits: • Affordable health, dental, and vision insurance, • Tuition Assistance, • Student Loan Repayment, • Public Student Loan Forgiveness (PSLF) Eligible Employer, • 8 Paid Holidays (Including 1 Personal Holiday), • PTO – Up to 22 Days per year based on years of service, • Paid Parental Leave, • 401(k) Retirement Plan with employer match, • Health Saving and Flexible Spending Accounts, • Employee Assistance Program, • And much more! JOB SUMMARY: • Diagnose, document, and own to completion all incoming technical support requests via phone, email, or deskside at home Valley Hope facilities., • Troubleshoot and resolve common software, hardware, and networking incidents related to supporting approved technology products, infrastructure, business processes, and services., • Research new products, solutions and resolve questions using available information resources, • Advise end-users on appropriate action and provide basic hardware and software usability training on an ad-hoc basis., • Log, escalate and update all help desk interactions using the ticketing system, specified processes, and following defined service levels., • Administer Valley Hope software and systems as needed., • Identify and escalate situations requiring urgent attention during business hours and on-call rotational basis., • Procure, install, and resolve computer hardware, software, and network issues; repair user computers, mobile devices, and peripheral devices; modify configurations, replace faulty components, and rebuild complete systems on a Windows platform., • Communicate complex technical concepts to a diverse customer base with varying technical skills., • Coordinates contact with vendors as needed to assist with support activities., • Participate in Valley Hope projects as needed as a technical subject matter expert., • Demonstrate an exemplary customer service focus and tactful demeanor with Valley Hope customers and co-workers in distributed and high-volume technical support environment., • Participate in all assigned staff meetings, staff development, and training., • Adhere to Valley Hope’s philosophies, policies, procedures, and any other regulating bodies. WORK ENVIRONMENT: • Office setting with traditional hours; able to work overtime to the extent necessary., • Must be available after hours for on-call technical support., • Must be able to travel – estimated at 10-30% of the time. #ZR

Job DescriptionBenefits: • Bonus based on performance Perspire Sauna Studio is the nations fastest-growing infrared sauna and contrast therapy studio. At our Nichols Hills location, we provide cutting-edge wellness experiences that help our members feel better, recover faster, and live healthier lives. We are looking for a motivated, outgoing, and health-focused Assistant Studio Manager to join our team and help grow our vibrant wellness community. Key Responsibilities Studio Operations & Facility Management Oversee daily studio operations, including opening/closing, studio upkeep, and safety compliance. Ensure a welcoming, clean, and professional environment for members and guests. Monitor supplies, retail inventory, and coordinate maintenance or repairs as needed. Assist with daily financial tasks, including reconciling sales, reporting revenue. Sales & Member Engagement Drive membership sales, retention, and upsells to meet monthly studio performance goals. Proactively reach out to new leads (via phone, email, and in-studio) to convert them into members. Track KPIs such as membership conversions, lead follow-up, and retention rates. Deliver excellent customer service, resolve concerns quickly, and enhance the overall member experience. Grassroots Marketing, Outreach & Events Lead local grassroots marketing initiatives, including wellness events, marathons, farmers markets, and health fairs. Build and maintain B2B partnerships with local gyms, studios, cafs, and wellness businesses. Plan and execute studio-hosted events, promotions, and community outreach to drive awareness and leads. Staff Support & Leadership Assist the Studio Manager with hiring, onboarding, and training staff. Coach and support front desk associates, providing real-time feedback and encouragement. Lead team meetings, track performance, and model Perspires culture and values. Act as the acting Studio Manager when needed. Qualifications Outgoing, energetic, and genuinely passionate about health and wellness. Previous experience in a fitness, wellness, or studio environment preferred. Mindbody software experience strongly preferred. Strong interpersonal and communication skillscomfortable with lead outreach and B2B partnerships. Detail-oriented with the ability to manage scheduling, operations, and team coordination. Sales-driven mindset with proven ability to hit performance goals. What We Offer Competitive hourly pay + performance-based bonuses. Complimentary membership and employee discounts on studio services. Opportunities for professional growth within a fast-growing wellness brand. A fun, supportive, and health-focused work environment where your ideas and leadership matter.

Job Description Full-Time | Monday and Tuesday (3:00 PM – 11:00 PM) + Saturday & Sunday (7:00 AM – 7:00 PM) Location: Epworth Villa – Oklahoma City, OK About the Role Looking for a job where you can make a real difference? At Epworth Villa, our Safety Officers do more than patrol the grounds—they offer peace of mind, lend a helping hand, and help maintain a warm, welcoming environment for residents, staff, and visitors. What You’ll Do • Patrol campus grounds and buildings to ensure safety and security, • Monitor entry points, secure doors and windows, • Address safety issues and policy violations professionally, • Assist in emergency response efforts, • Escort residents and staff upon request, • Support front desk operations when needed, • Maintain detailed logs of rounds, incidents, and observations, • Dependable and calm under pressure, • Strong attention to detail and good communication skills, • Positive, team-oriented attitude, • Monday and Tuesday: 3:00 PM – 11:00 PM, • Paid Time Off, • 6 Paid Holidays, • Medical & Prescription Coverage, • Dental & Vision Insurance, • Insure Oklahoma Participation, • Flexible Spending Accounts (FSA), • Life and AD&D Insurance, • Disability Insurance, • 401(k) Retirement Plan

Job Description The Security Administrative Assistant provides essential administrative support in maintaining compliance with federal security requirements in a government contracting environment. This role assists the FSO in managing personnel security documentation, coordinating access control, tracking training, and supporting security-related communications and procedures. The ideal candidate is organized, detail-oriented, and capable of handling sensitive (but unclassified) information with professionalism and discretion. Requirements • Maintain and update internal records for employee security status and required documentation., • Schedule and track completion of employee security awareness and onboarding training., • Maintain training documentation and generate status reports for compliance reviews., • Support the FSO in preparing for internal and external compliance reviews. This position requires familiarity with MSOffice tools, SharePoint and Adobe; daily utilization of JAMIS and multiple government systems is also required. Competencies: The Security Administrative Assistant role requires someone who has exceptional attention to detail, excellent time management and organizational skills. Additionally, this person must have the ability to multitask, problem solve, create documentation of processes, work both independently and in a team environment. Strong verbal and written communication skills and the ability to work with people of varying experiences and backgrounds is critical. Supervisory Responsibility: none. Work Environment & Physical Demands: This job operates in an office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. This is a largely sedentary role that primarily requires sitting at a desk in front of a computer for long periods of time. Position Type and Expected Hours of Work: This is a full-time exempt position; typical work hours and days are Monday through Friday, 8:00 a.m. to 5:00 p.m. Travel: none Required Education and Experience: · Associate or Bachelor’s degree preferred Preferred Education and Experience: • Covers 100% of employee benefit premiums, including Medical (PPO or HDHP Option), Vision, Dental, • Matching 401K, • Short- and Long-Term Disability, • Pet Insurance, • Professional Development/Education Reimbursement, • Parking and Transit Benefits for NY, NJ, ATL, and DC Metro areas Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

This is a customer service position that provides business operations support to business leaders across the US. This position is the main point of contact for customer support and service adjustments made in a proprietary business operations system. In addition, this position supports day-to-day op

Location: Oklahoma City Duration: 6+ Months Job Summary: Provide technical support of the organization's desktop computing environment while ensuring exceptional customer service in response to incidents and requests across the organization.

This is a customer service position that provides business operations support to business leaders across the US. This position is the main point of contact for customer support and service adjustments made in a proprietary business operations system. In addition, this position supports day-to-day op

Prior experience troubleshooting utilizing remote support tools.