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Job DescriptionCompany Description Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid. Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa. Job Description Job Description and Responsibilities Visa’s Technology Organization is a dynamic community of problem solvers and innovators dedicated to redefining the future of commerce. We manage one of the world’s most advanced processing networks, handling over 65,000 secure transactions per second across 80 million merchants, 15,000 financial institutions, and billions of individuals. By joining us, you will engage with complex distributed systems and address large-scale challenges in new payment flows, business and data solutions, cybersecurity, and B2C platforms. The Opportunity: As a Senior Manager, you should bring a well-rounded skill set that includes expertise in Site Reliability Engineering (SRE) principles and practices, cloud platforms (AWS, Azure, Google Cloud), and security protocols. You should have experience with cloud migration, automation tools, and applying Generative AI to improve operational efficiencies. Proficiency in containerization technologies (Docker, Kubernetes), observability tools, and distributed caching systems is essential. As a Technology Manager in Visa’s Operations and Infrastructure division, you will join our Global PRE team to design, enhance, and build a highly available, secure, scalable, and resilient infrastructure in an agile environment. You will collaborate with supportive and challenging colleagues daily. You will take lead roles on projects to ensure the reliability and performance of our services, platforms, RESTful APIs, container-based distributed systems, and cloud services. Key skills for this role include team mentorship, and the ability to foster a culture of collaboration and continuous improvement. Strong communication skills are vital for effective collaboration with cross-functional teams. The Senior Manager should possess problem-solving abilities, drive innovation, and prioritize tasks efficiently. Experience in fast-paced 24x7 environments, demonstrating adaptability and confident decision-making to address the evolving needs of the team and the organization, is crucial. Experience in swiftly resolving live production issues is essential to maintain system reliability and performance. Responsibilities: • Security and Safety: Ensure the security and safety of application services and platforms. Lead efforts to enhance operational practices with a focus on efficiency, security, and excellence., • Zero Downtime: Maintain zero downtime by swiftly addressing any issues to ensure environments are always operational. Conduct rapid root cause analysis and implement remediation in production environments after thorough testing., • Environment Management: Oversee all activities within the environment, including deploying new code., • Team Culture: Foster an inclusive, innovative, and collaborative team culture., • Stakeholder Partnerships: Build strong partnerships with key stakeholders, including product management, engineering, design, and operations., • Effective Communication: Communicate effectively with both technical and business partners to create frameworks for discussing complex topics., • Automation and AI: Regularly analyze the environment and promote the adoption of automation and Generative AI to stay competitive., • Cloud Infrastructure: Lead cloud infrastructure adoption and migration, ensuring a seamless transition with minimal downtime., • Problem Resolution: Run problem bridges by collaborating with different functional and technical teams, escalating issues as needed for timely resolution., • Information Sharing: Proactively share important context and information with relevant stakeholders. Basic Qualifications: • 8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD Preferred Qualifications • 9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD, • Strong work ethic, self-starter, ability to work in a fast-paced, team-oriented environment, and comfortable working with a global team., • 10+ years of relevant work experience and a bachelor’s degree in computer science., • 8+ years of experience with JAVA, J2EE applications, and a deep understanding of Web Services technologies: REST & SOAP., • 4+ years of experience managing applications on Containers (Docker) and Cloud (AWS, GCP, Azure)., • Good understanding of Linux, Jenkins, .NET or Java-based web applications, MySQL/MSSQL/Oracle database concepts, Tomcat services, and web applications on Apache., • Ability to build deployment scripts and automated solutions using scripting languages such as Shell scripting (Bash), JavaScript, Python, or others., • Good understanding of infrastructure components like Linux operating systems, virtual machines, MQ, storage, etc., • Knowledge of Generative AI capabilities and use cases to enable such capabilities in the environment., • Prior experience working in 24x7 environments., • Exceptional analytical and problem-solving skills, along with strong oral and written communication abilities. Proven proficiency in troubleshooting, root-cause analysis, application design, and implementing major components for large projects., • Experience building tools to automate production support activities, enhancing the efficiency and productivity of service desk and operations groups., • Good understanding and knowledge of observability tools. Join us to be part of a dynamic team that ensures the seamless operation of critical services worldwide. Your expertise will help us maintain the high standards of availability, security, and performance that our customers rely on. Additional Information Work Hours: Varies upon the needs of the department. Travel Requirements: This position requires travel 5-10% of the time. Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers. Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law. Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code. U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 152,200.00 to 220,850.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.

Job DescriptionCompany Description Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid. Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa. Job Description Job Description and Responsibilities Visa’s Technology Organization is a dynamic community of problem solvers and innovators dedicated to redefining the future of commerce. We manage one of the world’s most advanced processing networks, handling over 65,000 secure transactions per second across 80 million merchants, 15,000 financial institutions, and billions of individuals. By joining us, you will engage with complex distributed systems and address large-scale challenges in new payment flows, business and data solutions, cybersecurity, and B2C platforms. The Opportunity: As a Senior Manager, you should bring a well-rounded skill set that includes expertise in Site Reliability Engineering (SRE) principles and practices, cloud platforms (AWS, Azure, Google Cloud), and security protocols. You should have experience with cloud migration, automation tools, and applying Generative AI to improve operational efficiencies. Proficiency in containerization technologies (Docker, Kubernetes), observability tools, and distributed caching systems is essential. As a Technology Manager in Visa’s Operations and Infrastructure division, you will join our Global PRE team to design, enhance, and build a highly available, secure, scalable, and resilient infrastructure in an agile environment. You will collaborate with supportive and challenging colleagues daily. You will take lead roles on projects to ensure the reliability and performance of our services, platforms, RESTful APIs, container-based distributed systems, and cloud services. Key skills for this role include team mentorship, and the ability to foster a culture of collaboration and continuous improvement. Strong communication skills are vital for effective collaboration with cross-functional teams. The Senior Manager should possess problem-solving abilities, drive innovation, and prioritize tasks efficiently. Experience in fast-paced 24x7 environments, demonstrating adaptability and confident decision-making to address the evolving needs of the team and the organization, is crucial. Experience in swiftly resolving live production issues is essential to maintain system reliability and performance. Responsibilities: • Security and Safety: Ensure the security and safety of application services and platforms. Lead efforts to enhance operational practices with a focus on efficiency, security, and excellence., • Zero Downtime: Maintain zero downtime by swiftly addressing any issues to ensure environments are always operational. Conduct rapid root cause analysis and implement remediation in production environments after thorough testing., • Environment Management: Oversee all activities within the environment, including deploying new code., • Team Culture: Foster an inclusive, innovative, and collaborative team culture., • Stakeholder Partnerships: Build strong partnerships with key stakeholders, including product management, engineering, design, and operations., • Effective Communication: Communicate effectively with both technical and business partners to create frameworks for discussing complex topics., • Automation and AI: Regularly analyze the environment and promote the adoption of automation and Generative AI to stay competitive., • Cloud Infrastructure: Lead cloud infrastructure adoption and migration, ensuring a seamless transition with minimal downtime., • Problem Resolution: Run problem bridges by collaborating with different functional and technical teams, escalating issues as needed for timely resolution., • Information Sharing: Proactively share important context and information with relevant stakeholders. Basic Qualifications: • 8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD Preferred Qualifications • 9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD, • Strong work ethic, self-starter, ability to work in a fast-paced, team-oriented environment, and comfortable working with a global team., • 10+ years of relevant work experience and a bachelor’s degree in computer science., • 8+ years of experience with JAVA, J2EE applications, and a deep understanding of Web Services technologies: REST & SOAP., • 4+ years of experience managing applications on Containers (Docker) and Cloud (AWS, GCP, Azure)., • Good understanding of Linux, Jenkins, .NET or Java-based web applications, MySQL/MSSQL/Oracle database concepts, Tomcat services, and web applications on Apache., • Ability to build deployment scripts and automated solutions using scripting languages such as Shell scripting (Bash), JavaScript, Python, or others., • Good understanding of infrastructure components like Linux operating systems, virtual machines, MQ, storage, etc., • Knowledge of Generative AI capabilities and use cases to enable such capabilities in the environment., • Prior experience working in 24x7 environments., • Exceptional analytical and problem-solving skills, along with strong oral and written communication abilities. Proven proficiency in troubleshooting, root-cause analysis, application design, and implementing major components for large projects., • Experience building tools to automate production support activities, enhancing the efficiency and productivity of service desk and operations groups., • Good understanding and knowledge of observability tools. Join us to be part of a dynamic team that ensures the seamless operation of critical services worldwide. Your expertise will help us maintain the high standards of availability, security, and performance that our customers rely on. Additional Information Work Hours: Varies upon the needs of the department. Travel Requirements: This position requires travel 5-10% of the time. Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers. Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law. Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code. U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 152,200.00 to 220,850.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.

Job DescriptionDescription: Leading with our people, Digital Consultants’ mission is to deliver the highest level of professional solutions while being a trusted partner and advisor to our customers. With a culture of practicality, opportunity, and creativity we remain dedicated to being honest, trustworthy, respectful, and ethical in everything we do. We are a certified SBA 8(a) small, disadvantaged business that supports multiple IT customers within the Federal, civilian, and private sectors. Digital Consultants also offers our employees growth opportunities, competitive wages, and a full benefits package. Our founding principles, Fairness and Common Sense make working here more than a job; it’s the Digital family. Digital Consultants is seeking a Quality Control Lead/Project Manager I. The Project Manager I | Quality Control (QC) Lead serves as a key personnel role responsible for overseeing the quality assurance and control of Technology Service Desk operations supporting government customer. This position ensures that service delivery aligns with contractual requirements, policies, and industry best practices (ITIL, HDI). The QC Lead provides leadership in monitoring, evaluating, and improving performance across Tier I, Tier II, and ACE ASD operations. They work closely with leadership and contractor management to implement quality control processes, deliver accurate reporting, and drive continual service improvement initiatives. Quality Control Lead/Project Manager I - Position Duties: • Develop, implement, and manage the Quality Control Standard Operating Procedures (SOPs) to monitor compliance with performance standards., • Conduct regular audits of tickets, calls, and support interactions to ensure adherence to documented procedures and customer service standards., • Monitor performance metrics, including Acceptable Quality Levels (AQLs), First Contact Resolution (FCR), Tier I/II service levels, and escalation handling, ensuring results meet or exceed contractual thresholds., • Provide timely reporting of quality findings, operational events, and after-action reports to Government leadership., • Identify root causes of service delivery issues and recommend corrective actions to improve efficiency and customer satisfaction., • Lead efforts to incorporate customer feedback and lessons learned into process improvements., • Collaborate with the Training Lead to ensure that recurring and remedial training incorporates quality control findings., • Brief leadership during Program Management Reviews (PMRs) on quality trends, improvement initiatives, and compliance status., • Support operational readiness during incoming and outgoing transitions by validating adherence to quality standards in staffing, training, and process execution.Requirements:, • Clearance: Background Investigation (BI), • Education: Bachelor’s degree in Information Technology, Business Administration, Quality Management, or related field. Equivalent combination of education and experience may be considered in lieu of degree, • Certifications: Industry certifications strongly preferred: ITIL Foundations (minimum), HDI Support Center Manager or Quality Assurance certification, • Experience: Minimum of three (3) years of experience performing quality control duties in IT service desk, help desk, or customer support environments., • Demonstrated expertise in service desk best practices, including ticket handling, escalation management, and performance monitoring., • Experience with IT Service Management (ITSM) tools such as ServiceNow and call management tools (e.g., Amazon Connect)., • Hands-on experience in developing and implementing QA/QC frameworks, SOPs, and compliance audits., • Strong analytical and problem-solving skills to identify root causes and implement corrective actions., • Excellent communication and briefing skills to present quality findings to government stakeholders., • Proficiency in data analysis, reporting, and performance measurement using ITSM metrics., • Ability to balance oversight responsibilities with hands-on quality reviews in a fast-paced, 24x7x365 environment., • Customer service orientation with a focus on enhancing user experience while meeting mission-critical objectives. Compensation and Benefits: The salary range is $110,000 - $120,000. The company offers the following benefits to permanent, full-time employees: • Paid Time Off (PTO), • Group health plans, • Income protection and supplemental benefits, • 401(k) plan with company matching Health Savings Account (HSA), • Flexible Spending Account (FSA), • Pet insurance options We provide reasonable accommodations to individuals who need assistance during any part of the employment process. If you need assistance navigating Digital Consultants job openings or applying for a position, please send an email to or call 571-306-3444. Please provide your contact information and let us know how we can assist you.

Job DescriptionSalary: 65,000 Solutions Coordinator On-Site Only | Location: Sterling, VA | MondayFriday, 7:00 AM 4:00 PM At Excel Courier, were more than logisticswere a trusted partner in mission critical, high value asset logistics that keep lives and businesses moving. Were looking for a Solutions Coordinator who thrives on getting the details right, keeping the wheels turning, and never backing down from a challenge. If youre a fast-moving, service-driven problem-solver who takes pride in follow-through and building strong relationships, youll fit right in. What Youll Do As our Solutions Coordinator, youll support on-time, high-quality service for our Solutions clients by coordinating the people, training, and resources that make it all work. Youll: • Ensure our daily operations align with client expectations and SOPs, • Coordinate and schedule teamsincluding backups when needed, • Conduct worksite visits to ensure performance and compliance, • Proactively handle training and materials needed for each account, • Help recruit and onboard new vendors, • Manage documentation and administrative tasks around scope, billing, and communications, • Work directly with customers and vendors to build relationships based on trust, • 2+ years of experience in operations, logistics, dispatch, or coordination roles, • Proven ability to work in high-pressure, time-sensitive environments, • A "no excuses" mindsetwhen something goes wrong, you figure it out and fix it, • Strong organizational and communication skills, • Experience working with vendors or independent contractors a plus, • Confidence working on-site and in the fieldthis is not a desk job, • Hours: 7:00 AM 4:00 PM, Monday through Friday, • Location: On-site in Sterling, VA (Remote or hybrid is not an option), • Employment Type: Full-time Why Excel Courier? Were a team of scrapy, mission-driven people who care deeply about service and getting it right the first time. We offer: • A tight-knit team that supports each other, • Opportunities to grow within a fast-moving logistics company, • A clear path to make a real impact every single day

Job DescriptionCompany Description Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid. Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa. Job Description As part of the global value added services organization, North America Product, Experience Design and Digital (PxD) is an innovation consulting team that helps Visa’s network clients accelerate their innovation agenda and transform their customer experience. This role is client facing. The PxD team is looking for a talented individual to help sell and execute human centered design client engagements. The individual should be able to work collaboratively across product, design, and research, . The PxDD team adopts a holistic approach to product design that begins with the customer and rapidly iterates solutions to deliver customer experiences that are simple, powerful, and exceptional. The team believes in curiosity, creative confidence, experimentation through making, continuous learning, respectful collaboration, inclusion, empathy, resiliency and fun! Lastly, the person should be a SWAN – someone who is smart, works hard, ambitious and nice! Responsibilities: • Work with clients and interdisciplinary teams of product, research and design in crafting solutions to clients’ biggest challenges., • Leverage a digital-first mindset and the contemporary product management techniques of digital native companies (e.g., human centered design, minimum viable product, rapid prototyping, etc), • Lead client engagements end-to-end (from selling, scoping, research, client delivery and go-to-market). Play a leadership role for the project, managing the client relationship and guiding the team., • Lead and inspire large and diverse teams of 10-20 clients and Visa staff during client co-creation sprints, providing clear vision, direction, and allocating roles based on skills, strengths and need., • Provide guidance and oversight for junior team members assigned on project (e.g, Analyst and Manager) assigning specific tasks, defining timeline, and reviewing deliverables., • Coordinate support and inputs required from Visa Sales team, senior team members and Visa SMEs., • Active facilitation of co-creation in person and virtual workshops., • Lead synthesis and summarizing of content for executive audiences., • Use exceptional project management, facilitation and leadership skills to inspire the joint Visa and client / partner team to deliver their best. Basic Qualifications: • 10 or more years of work experience with a Bachelor’s Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD Preferred Qualifications: • 12 or more years of work experience with a Bachelor’s Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD, • 10 or more of experience in payments, new product design, or financial services product development and/or consulting, • Must have a mindset that embraces creativity, optimism, ambiguity and failing-fast, • Comfortable interacting, interviewing and iterating with people through exploration of new concept, prototyping (low and high) and testing, • Strategy or innovation or digital consulting experience a plus, • Payments industry, fintech's, digital tech experience or similar relevant experience a plus, • Product design/development experience, with a strong focus on innovative product development a plus, • Proven ability to work on complex and often ambiguous problems, to drive results, • Ability to be client-facing, specifically to design, facilitate and execute on complex client engagements, • Essential Functions:, • Must have a mindset that embraces creativity, optimism, ambiguity and failing-fast, • Proven ability to work on complex and often ambiguous problems, to drive results, • Analytical thinker, team oriented, collaborative, diplomatic, and flexible, with excellent presentation skills, including strong oral and writing capabilities, • Must have a client-first mentality and demonstrate maturity when interacting and leading client workshops, • Excellent project management skills, organization, and ability to manage multiple workstreams at the same time Additional Information Work Hours: Varies upon the needs of the department. Travel Requirements: This position requires travel 5-10% of the time. Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers. Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law. Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code. U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is $163,500 to $278,800 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.

Job Description Yorktel is always seeking new talent to join our team. Therefore, we are advertising some key positions within the company where we can collect and store potential candidates. By submitting your Resume for this specific posting, you agree to have your details kept on file and to be contacted as and when open positions become available. Please ensure your Resume has your most recent experience and up to date contact details. If you do not hear from us, it is because we are not currently recruiting for this position. York Telecom provides state-of-the-art audio-visual collaboration solutions to major government and commercial clients. Offering turn-key managed solutions, York Telecom has a proven track record of success in delivering technology and services such as video conferencing, campus video distribution, distance learning applications, television broadcast facilities, broadcast automation, online interactive multimedia video, network infrastructure, video call management, 24 x 7 maintenance and help desk support. Yorktel is currently seeking a Sr. Field Engineer who is focused on a fast-paced high-volume production and engineering department and staff. The Sr. Field Engineer is also responsible for meeting project commitments (both financial and non-financial) and the overall service of external customers. Responsibilities include but are not limited to strategic or operational planning within the field engineering departments, monitoring the performance of active projects, financial analysis to include job cost monitoring and reporting, staff training, adherence to standard operating practice and processes. Duties and responsibilities: This position regularly works in a team of individuals with varying degrees of expertise and influences internal and external customers to achieve a mutually desirable outcome. This position will trouble shoot issues, make recommendations to internal parties and customers in regard to concerns or issues, and ensure resolution of any problems working closely in conjunction with assigned team. This position must regularly communicate answers to complex questions and respond to detailed inquiries about technical issues and how to resolve these issues. This position handles and is expected to protect all internal and external confidential information and must utilize discretion and judgment based on company policies and procedures. • Provide technical support to the sales team in a comprehensive, thorough, detailed and time sensitive manner., • Intensive interface with clients and job sites to document customer requirements and job site conditions., • Provide and document customer design based on the client requirements and job site conditions., • Work directly with clients, architects, consultants and staff throughout the design development and delivery process with the support of the Supervisor., • Develop Statement of Work for each job based on system design and customer requirements., • Develop system design drawings including, but not limited to, audiovisual system diagrams, drawings and sketches; Design/Build and Bid/Build specifications; and operational capabilities narratives, etc., • Develop accurate job cost estimates for each job., • Provide technical response to the customer RFP/RFQ/RFI., • Be capable of working effectively and efficiently with support from other members of the engineering team., • Maintain complete and accurate project documentation and records., • Communicate effectively with internal staff, client representatives, cooperative trades and subcontractors., • Effectively coordinate and manage multiple system design projects., • Be responsible for successfully completing assignments on time and within budget., • Develop and conform to company technical standards and practices. Correctly interpret multiple formats of technical specifications; schematic drawings and architectural diagrams., • Knowledge of and adherence to York-VCA policies and procedures., • Create Scope of Work documents to reflect solution descriptions, capabilities, and limitations, • Present technical solutions to executive-level audiences at partner and client organizations, • Maintain ongoing knowledge of York-VCA processes and procedures as well as individual customer process’ and procedures, • Participate in transition activities to permit effective information transfer from pre-sales to implementation teams, • Create test plans for testing solutions in York-VCA and customer labs, • Perform testing in York-VCA and customer labs emulating live world environments, • Analyze customer networks to discern visual communications requirements, • Research technical issues involving the network and visual communications equipment, • Provide support for ad hoc and one-of-a-kind projects, • Work with manufacturers and vendors on current and future technologies and products to be able to select applicable technologies and products to present to clients., • Polycom/Tandberg/Cisco certified Videoconference Engineer (TCE/CVE/etc) certification desirable, • InfoComm CTS certification with Advanced CTS-D certification desirable, • Willingness to pursue and attend additional training related to performance of job., • Proficient in the use of computers and MS Suite (Outlook, Project, Excel and Word), • Polycom CVE certification preferred, • Proficiency in video network infrastructure commissioning and support processes, • Knowledge of video and audio-conferencing service standards, • Demonstrated or potential proficiency in the use of AutoCAD or Visio, or similar proficiency in the use of other diagrammatic software tools, • Knowledge of audiovisual, videoconferencing and IT products and applications, • High levels of Professionalism and Integrity, • High ability to work with peers, • Exceptional customer service skills, • Exceptional written, verbal, and interpersonal skills., • Excellent problem-solving skills, • Always maintain a professional attitude and appearance, • Extensive use of business computer systems including Microsoft Office applications such as MS Word, Excel, Outlook, and MS Project., • Domestic travel requiring multi-night stays within and at times outside the local work area, • Valid passport; International travel possible, • Valid U.S. driver’s license, • If permissible by applicable law, may be required as a condition of employment to complete a background check and/or drug test if required by law or by current or future contracts/clients/vendors, etc., • Education:, • A Senior Field Engineer in this role may have a degree in a related field such as audio engineering, electrical engineering, or computer science. A technical degree may not be required, but having one can be beneficial as it demonstrates a strong foundation in technical skills and knowledge. Additionally, certifications in specific AV systems, such as Crestron or AMX, can also be helpful., • Experience:, • A Senior Field Engineer in this role should have several years of experience working with audiovisual equipment and systems. They should have a thorough understanding of various AV systems, including design, installation, and troubleshooting. They should have experience leading a team of technicians and managing projects, including creating project timelines and budgets., • They should also have excellent communication skills and the ability to work well with clients to understand their needs and provide solutions., • Ability to lift and carry objects up to 50 lbs., • Frequent sitting, standing, and walking We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, Genetic information and testing, family and medical leave, sexual orientation and gender identity or expression, protected veteran status, or any other characteristics protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or otherwise oppose discrimination.

Job Description We are looking for a Field Service Engineer (FSE) to join our Mid-Atlantic Operations Team to help deliver IDS Passenger Information Display Systems (PIDS) products and services to our airport and mass transit clients. Your primary responsibilities as an IDS FSE are to provide Systems Integration and On-Site/Remote Technical Support Services for IDS clients in the Mid-Atlantic Region and nationally. This will be accomplished by performing the following typical work tasks. • Build, test, and image servers/workstations/PC, network equipment, and audio/visual devices. Deploy new systems to job sites and field/site test with IDS Quality Assurance/Control measures to confirm proper operation and compliance., • Preventative Maintenance: Proactively monitor system software operation and logs, servers/workstations/PCs operation and logs, network equipment and audio-visual equipment to confirm proper operation and to limit Corrective Maintenance Work Orders., • Corrective Maintenance: Receive, Respond, Troubleshoot, and Closeout Service Work Orders using remote access tools and with on-site support., • Direct and monitor the activities of the Subcontractors, Suppliers, and On-Site Labor as directed by your supervisor. Learn and Possess a thorough understanding of the Construction Documents, Specifications, General Contract, Subcontracts and Purchase Orders., • Assist the Project Manager/Field Service Manager to maintain the Project Schedule., • Help ensure internal and external Quality Control Procedures and ensure/enforce Subcontractor adherence to the Construction Documents and Specifications., • Inform Project Manager/Field Service Manager of changes to site conditions that may impact the Scope of Work and/or Change Orders., • Meet and communicate with Project Manager/Field Service Manager, informing them of overall progress and answering their questions., • Verify layouts and that each Subcontractor has properly completed their contractual requirements., • Assist with Scheduling and coordination of material deliveries and to check quality and quantities to ensure accurate compliance to the Plans and Specifications., • Ensure the work is being performed Safely and all Safety Protocols are followed. All IDS Field Service Engineers are required to acquire OSHA-10 Certification and to conform with all client safety program requirements, including drug testing, background verification, and site specific/job specific training certifications. Failure to comply with job safety is grounds for immediate termination., • Promote a clean and cooperative work environment where all construction debris is properly disposed-off and materials are kept organized and properly secured., • Cooperate with, and direct, when necessary, the activities of the inspection agencies., • Ensure that all required permits or licenses have been obtained, and that construction signage is properly posted, and fencing is properly installed and secured., • Create punch-lists and communicate that information to the Program Manager and the Subcontractors. Provide prompt work reports, expense reports, etc. using the IDS provide tools (i.e., laptop or tablet with Microsoft Office Suite software, phone, etc.)., • On-Site Superintendent of Subcontractor work activities, including some day and night shifts as required by Owner., • On-Site Technical Integration Support of IDS provided Hardware/Software., • On-Site/Off-Site Hardware/Software Preventative and Corrective Maintenance., • Responsible for prompt and professional responses, troubleshooting skills, repairs and reporting of all PM/CM Work/Calls, including the support of other Project Team Members.Company DescriptionInternational Display Systems, Inc. (IDS), a Systems Integration House, was founded in February IDS is a general contractor with over 40 years of experience both priming large design-build construction projects and providing specialty systems integration services. Our projects typically average between $250K-$4 Million, but have been as large as $7 Million (i.e., Denver International Airport & Washington Dulles International Airport) and $7 Million (i.e., Amtrak Philadelphia 30th Street Station). IDS is a financially strong corporation. We have a completely unencumbered $4 Million Line of Credit at Fifth Third Bank. We also have a $30 Million Aggregate Bond-Rating with the A+ Rated “The Guarantee Company of North America USA.” We also meet and/or exceed the General Liability Insurance Requirements, as well as the Professional Liability Insurance Requirements. Each of our last two years have set new corporate revenue records. IDS is a financially strong corporation. IDS’ talented staff of program managers, project managers, systems engineers, network administrators, and field service technicians/engineers design and certify Division 1-28 plans and specifications. We professionally manage schedules and resources for all phases of construction, with a consistent emphasis and application of program management, safety management, and quality assurance and control. We also provide a full array of efficient and effective preventive and corrective maintenance services for our customers, via our 24x7 help desk and both 24x7 onsite and/or on-call SLA’s. With Corporate Headquarters in Dayton, Ohio, IDS also supports Service Centers and Construction Offices in Chicago, Nashville, New Orleans, Philadelphia, Pittsburgh, and Washington, D.C. Additionally, IDS has a Regional Office in Sterling, Virginia. Further, IDS has established partnerships with Tradespeople across the USA for extended service support.International Display Systems, Inc. (IDS), a Systems Integration House, was founded in February\r\n1982. Our principal business is the engineering, installation, and maintenance of Passenger\r\nInformation Display Systems (PIDS), ADA-Compliant Audio/Visual Wayfinding Systems, Public\r\nAddress Systems, and Web-Integrated Solutions in/for the Global Transportation Marketplace.\r\n\r\nIDS is a general contractor with over 40 years of experience both priming large design-build\r\nconstruction projects and providing specialty systems integration services. Our projects typically\r\naverage between $250K-$4 Million, but have been as large as $7 Million (i.e., Denver International\r\nAirport & Washington Dulles International Airport) and $7 Million (i.e., Amtrak Philadelphia 30th\r\nStreet Station).\r\n\r\nIDS is a financially strong corporation. We have a completely unencumbered $4 Million Line of\r\nCredit at Fifth Third Bank. We also have a $30 Million Aggregate Bond-Rating with the A+ Rated\r\n“The Guarantee Company of North America USA.” We also meet and/or exceed the General\r\nLiability Insurance Requirements, as well as the Professional Liability Insurance Requirements.\r\nEach of our last two years have set new corporate revenue records. IDS is a financially strong\r\ncorporation.\r\n\r\nIDS’ talented staff of program managers, project managers, systems engineers, network\r\nadministrators, and field service technicians/engineers design and certify Division 1-28 plans and\r\nspecifications. We professionally manage schedules and resources for all phases of construction,\r\nwith a consistent emphasis and application of program management, safety management, and\r\nquality assurance and control. We also provide a full array of efficient and effective preventive\r\nand corrective maintenance services for our customers, via our 24x7 help desk and both 24x7 onsite and/or on-call SLA’s.\r\n\r\nWith Corporate Headquarters in Dayton, Ohio, IDS also supports Service Centers and Construction\r\nOffices in Chicago, Nashville, New Orleans, Philadelphia, Pittsburgh, and Washington, D.C.\r\nAdditionally, IDS has a Regional Office in Sterling, Virginia. Further, IDS has established\r\npartnerships with Tradespeople across the USA for extended service support.

Job Description Job Summary Sales & Client Success Manager Noor Esthetique and Wellness Center Part- time/ Full Time In-Person | Sterling, VA, United States Reports To: Medical Director About Us At Noor, we are a premier medspa and wellness clinic dedicated to delivering exceptional results and personalized care through aesthetic, regenerative, and holistic treatments. Our team of medical providers and wellness professionals offers industry-leading services including injectables, laser therapies, hormone balancing, skincare, body sculpting, and IV therapy. We are seeking a Sales & Client Success Manager to help lead client engagement, optimize patient satisfaction, and drive revenue growth. This is a dynamic, relationship-driven role at the heart of our client experience. Position Summary The Sales & Client Success Manager serves as the central liaison between the clinic and our valued clients. This role combines front-end consultative selling with back-end relationship nurturing, ensuring that every client receives exceptional service, care continuity, and maximized treatment value. Key Responsibilities🛍️Sales & Growth * Conduct consultations to recommend treatment plans based on client goals * Meet or exceed monthly sales targets (e.g., service packages, memberships, retail) * Upsell and cross-sell treatments based on outcomes, seasonal offerings, and trends * Track and manage leads from marketing campaigns, events, and referrals * Analyze sales performance and provide input on pricing, promotions, and service bundling 🤝Client Success & Retention * Build long-term relationships with clients through follow-up calls, emails, and in-person touch points * Monitor client satisfaction and resolve concerns quickly and professionally * Track treatment outcomes and ensure consistent scheduling for optimal results * Guide clients through pre/post-treatment instructions and FAQs * Maintain CRM or EMR notes on client preferences, history, and feedback 📊Operations & Reporting * Collaborate with front desk and provider team to streamline scheduling and treatment flow * Provide concierge-style support by assisting practitioners during procedures to ensure a seamless and elevated client experience. * Prepare weekly/monthly reports on client retention, revenue, and performance KPIs * Provide input on inventory trends related to sales * Represent the clinic during community events, open houses, or virtual consultations Qualifications * 2+ years in sales, client relations, or business development — preferably in medspa, aesthetics, luxury health/wellness, or concierge medicine * Knowledge of treatments such as Botox/ Dysport, laser services, RF microneedling, IV therapy, etc. (preferred, not required) * Excellent verbal and written communication skills * High EQ with a passion for health, beauty, and client care * Organized, tech-savvy (experience with EMR/CRM tools), and goal-driven * Professional presence with a customer-first attitude Compensation & Benefits * Competitive base salary + uncapped commission * Employee discounts on treatments and retail products * Paid training and continuing education opportunities * Bonus opportunities for performance and referrals * Health/wellness benefits (if applicable) To Apply: Send your resume and a short cover letter to . Please include “Sales & Client Success Manager – [Your Name]” in the subject line.

Job DescriptionCompany Description Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid. Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa. Job Description Visa Consulting and Analytics (VCA) is the externally facing strategy consulting group of Visa. We draw on our expertise in strategy consulting, data analytics, and pragmatic industry experience to develop fact-based recommendations to improve client performance. Our clients span the continuum of companies that participate in the payment card industry, to include financial institutions, merchants, fintechs, acquirers, and payment processors. VCA Managed Services is a suite of service offerings that together help clients execute on strategic roadmaps and drive go-to-market implementations. The VCA team is looking for a Manager to join our VCA Managed Services (VMS) – Technology team and play a role in identifying and delivering high impact projects for Visa’s clients in the North America region. As the Client Consulting Manager, VCA Managed Services - Technology, the ideal candidate will be responsible for driving a critical managed services pillar focused on Technology Advisory and Implementation within the Banking, Payments and Banking/Payments Adjacent capabilities. Technology Advisory services enable clients to assess their current technical architecture, envision their future state, and clarify the roadmap to long-term success. Technology Implementation services build on the success of Technology Strategy engagements, equipping clients with the managed technical program and engineering teams needed to bring their vision to life. Essential functions include: Consultative Selling * Possess a great understanding of Money Movement across debit/credit payments space * Lead initiatives to uncover client needs, challenges, and identify potential opportunities with respect to managed services * Proactively engage with Visa internal teams in product / technology strategy & planning discussions. * Present appropriate Visa and/or partner solutions to clients that address their needs * Identify the client decision-making stakeholders and processes * Manage a sales pipeline within an identified list of client targets and selling consulting work against a sales target. * Maintain internal records in various systems for pricing approvals, internal routing and legal/funding approvals, and updating for proper revenue recognition. Offering Development * Identify white space challenges and opportunities across client sets * Develop bespoke and scalable products leveraging Visa assets and as needed, third-party partner assets * Identify third-party partners who can complement and supplement solution sets * Work with other delivery partners to present Visa solutions to Clients for implementation to address their needs and key growth initiatives. * Deliver strategic thought leadership, problem diagnostics and high impact solutions to clients support growth and performance. Solution Delivery * Strong project/program management skills * Demonstrated experience delivering flawlessly * Ability to juggle multiple tasks, have demonstrated experience closing sales, and understand the debit/credit payments space and nuances within the Financial Services. Customer Centricity * Speak to technical and non-technical aspects of solutions * Be comfortable working across the spectrum of Visa clients, from institutional banking relationships to fintech startups * Develop enduring, strategic relationships with internal and external clients and across the Visa organization. This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager. Qualifications Basic Qualifications • 5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD Preferred Qualifications • 6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD, • Relevant experience at large management / IT consulting firm or US Financial Institution, delivering payments industry technology solutions and services, including but not limited to money movement, dispute/pre-dispute, installments, workflow orchestration, core banking, etc. for consumer, small business and commercial clients., • Experience working in a techno-functional capacity mediating between business functions and technology teams., • Client engagement lifecycle management experience – proposal creating, pricing, pitching, SOW writing and execution oversight, • Technology mindset, curious, up to date with digital trends and applications, • Excellent communication, storytelling and presentation skills, • Self-motivated, results oriented individual with the ability to handle numerous projects concurrently, • Strong teamwork and collaboration skills with the ability to work effectively with inter-disciplinary groups, • Ability to use both formal and informal influencing skills inside and outside the organization Additional Information Work Hours: Varies upon the needs of the department. Travel Requirements: This position requires travel 5-10% of the time. Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers. Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law. Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code. U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 114,400 to 175,650 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.

Job Description Enterprise Solutions and Management (ESM) is a rapidly growing government contractor that provides strategic IT services that meet mission needs for Defense and Federal customers. We are hiring a Operations Manager/Project Manager II for an exciting opportunity located in Ashburn, VA. Job Description and Responsibilities ESM is looking for a full-time Operations Manager/Project Manager II who demonstrates the following capabilities and satisfies the Minimum Qualifications, Clearance, and Certification requirements. Employee responsibilities include: • Oversee 24x7x365 TSD Tier I/II Operations that acts as the Initial point of contact for customer support for 300+ custom and COTS systems/applications, • Ensure TSD Tier I/II Operations staff perform in accordance with approved TSD procedures outlined in the TSD Knowledge articles and TSD agent handbooks- including call handling, ticket creation, troubleshooting, resolution, and escalation., • Liaise between the TSD and an Enterprise Operations Center (EOC) for major incident handling, which includes identifying, escalating, monitoring, and verifying resolution for major incidents affecting multiple customers as well as issues and requests affecting high level "sensitive" VIP customers., • Oversee TSD Tier II Operations, 24x7x365, for mobile device, email, and remote access support for customers, • Oversee advanced (second level) remote troubleshooting for incidents related to:, • Mobile device issues, including issues with mobile service environment (e.g. AirWatch), • Email and Microsoft Outlook accounts and functionality, • Personal Identity Verification (PIV) card access to customer systems, • Remote Virtual Private Network (VPN) access to customer systems (e.g. Global Protect and Zscaler for VPN access), • Remote access using the DHS Workplace (Workplace as a Service) tool, • Microsoft Office products, • Windows and Active Directory, • Remote software installations, • Supports the Program Manager in accomplishing Program Management tasks Required Knowledge, Skills and Abilities (KSA) • Excellent team skills, must be thorough, must have excellent communications skills, written and verbal, • Ability to work in a dynamic cross-organizational team environment, • Strong dedication to provide quality customer service, • Strong problem solving skills including the ability to quickly identify the cause of issues with the system or determine if other teams need to be included in resolving an issue, • Ability to prioritize tasks and adhere to established deadlines, • Take ownership of tasks and deliver without supervision while using their discretion to seek help necessary Desired KSA • Be a positive, self-motivated, and proactive person able to adapt to change and tolerate stressful situations, • Candidate must communicate effectively with team members, management, and government customer, • Experience managing staff located in 2 or more geographically separated locations Minimum Training, Education, and Certifications • A minimum of three (3) years of IT service desk supervisory experience with specific experience managing:, • 24x7x365 Tier I/II customer service operations and at least 50 staff, • Volume of at least 3500 calls/contacts per week across channels (email, self-service, chat, phone, in-person/walkup), • Leading Major Incidents including bridge calls, stakeholder communication and ticket escalations, • Bachelor's degree in related field, • Required Certifications include PMI PMP, ITIL v4, HDI Desktop Support Manager or HDI Support Center Director (Preferred) Minimum Clearance • Ability to sit, stand, walk for extended periods of time, • Ability to use a computer Additional Requirements • Other duties as assigned

Job Description Enterprise Solutions and Management (ESM) is a rapidly growing government contractor that provides strategic IT services that meet mission needs for Defense and Federal customers. We are hiring a Program Manager II for an exciting opportunity located in Ashburn, VA. Job Description and Responsibilities ESM is looking for a full-time Program Manager II who demonstrates the following capabilities and satisfies the Minimum Qualifications, Clearance, and Certification requirements. The Program Manager shall serve as the Contractor's point of contact for the Contracting Officer Representative (COR) and Government senior level managers. Provide a full range of Program Management support services for the purpose of operating an effective and efficient Technology Service Desk (TSD) across 3 locations (VA, FL, TX). Employee responsibilities include: • Staffing and Resource Management, • QA and Performance Management, • Knowledge and Service Catalog Management, • Training, • Transition In/Out Required Knowledge, Skills and Abilities (KSA) • Excellent team skills, must be thorough, must have excellent communications skills, written and verbal, • Ability to work in a dynamic cross-organizational team environment, • Strong dedication to provide quality customer service, • Strong problem solving skills including the ability to quickly identify the cause of issues with the system or determine if other teams need to be included in resolving an issue, • Ability to prioritize tasks and adhere to established deadlines, • Take ownership of tasks and deliver without supervision while using their discretion to seek help necessary Desired KSA • Be a positive, self-motivated, and proactive person able to adapt to change and tolerate stressful situations, • Candidate must communicate effectively with team members, management, and government customer, • Ability and desire to research and develop creative solutions to unique problems with minimal supervision, • Experience managing staff located in 2 or more geographically separated locations Minimum Training, Education, and Certifications • A minimum of five (5) years of experience managing a 24 hour a day, 7 day per week Information Technology (IT) service desk of at least 50 staff., • Bachelor's degree in related field, • PMI PMP, HDI Desktop Support Manager or HDI Support Center Director (Preferred), ITIL v4 Minimum Clearance • CBP Background Investigation (BI) Physical Requirements • Ability to sit, stand, walk for extended periods of time, • Ability to use a computer Additional Requirements • Other duties as assigned, • U.S. citizens or have Lawful Permanent Resident status ESM provides equal employment opportunity to all individuals regardless of race, color, creed, religion, gender, age, sexual orientation, national origin or ancestry, disability, genetic information, veteran status, gender identification or any other characteristic protected by state, federal or local law.

Senior Manager, Service Operations. The Senior Manager, Service Operations oversees Serco North America's frontline end-user support services, including the Help Desk, Field Services, and Deployment Services teams. Oversee daily operations of Help Desk, Field Services, and Deployment Services teams.

Job DescriptionOphthalmic Technician (Pretest + Front Desk Hybrid) – Bermel Vision & Aesthetics Locations: Leesburg, Fairfax, and Gainesville, Virginia Job Type: Full-Time (up to 40 hours/week) Schedule: Rotating Saturdays required · Closed Sundays & most major holidays The Role – Best of Both Worlds We are looking for a sharp, fast-learning Ophthalmic Technician who loves pretesting and can confidently jump to the front desk when needed. This is a true hybrid position in our heavy medical practice — one minute you’re performing OCTs, visual fields, and refractions, the next you’re welcoming patients, scheduling, and educating them on dry eye treatments, myopia control, or aesthetic services the doctor just recommended. Daily Responsibilities • Perform complete pretest workups (auto-refraction, NCT, visual fields, OCT, fundus photos, lensometry, etc.), • Accurately input medical history and chief complaint into EHR, • Scribe for the doctor when needed, • Confidently explain and schedule recommended services (Lipiflow, Gentle Molding, TriLift, SmoothGlo, etc.), • Greet patients warmly, check in/out, answer phones, verify insurance, collect payments, • Keep rooms stocked, instruments calibrated, and pretest area running smoothly, • You learn new equipment and procedures quickly, • You’re comfortable speaking with patients about medical and aesthetic recommendations without being “salesy”, • You stay calm and professional in a busy medical environment, • 1+ years experience as an ophthalmic technician, optometric tech, or medical assistant (in eyecare strongly preferred), • Proficiency with OCT, visual fields, fundus photography, tonometry, and auto-refractometers, • Experience checking insurance eligibility and collecting copays a plus, • Excellent communication — you can explain glaucoma drops or TriLift in plain English, • Reliable, punctual, and team-oriented, • Competitive hourly pay + quarterly bonus potential, • Health benefits, PTO, uniform allowance, generous eyewear discounts, • Paid continuing education and certification support (COA, CPOC, etc.)

Job DescriptionWant to work in fitness in a new and exciting environment with great co-workers all working towards helping people improve their lives? Tired of a boring office or retail environment? This is an exciting opportunity to work in one of the hottest and most transformational concepts in fitness. BODY20 is a new boutique fitness studio offering personal training with FDA-cleared Electric Muscle Stimulation (EMS) technology. One 20 minute workout is equivalent to hours in the gym, with no impact on the joints. It's great for all fitness levels -- those who wouldn't normally go to the gym, and those who love going but have no time. The first BODY20 in the DMV area is now open in Sterling at the beautiful Cascades Overlook Town Center. We are looking for part-time front desk receptionists to assist members, make outbound calls to book sales leads and help out around the studio. Benefits and Perks • Free Studio Membership, • Fitness casual dress-code, • Eligible for performance bonuses, • Product discount, • Paid training, • Access to company medical plan, • Positive and collaborative work environment, • Opportunity for promotion and career growth - potentially as a sales associate or fitness coach depending on interest, or expanded scope as more studios are openedResponsibilities, • Run front desk operations:, • Greet members and prospects when they come into the studio, • Help schedule and re-schedule sessions, • Monitor studio email and text inbox and address requests, • Answer studio phone line, • Help fitness coaches prepare for upcoming member appointments by staging appropriately sized suits, and / or help members get fitted into the electric muscle stimulation suits in preparation for their workout, • Call sales leads in the Customer Relationship Management system, using defined sales templates and language, to book them for a free demo workout, • Prepare for next day's appointments and close out documentation for past appointments, • Help clean the studio space and bathrooms, • Clean / launder demonstration base layer and suits, • May participate in community events to promote the BODY20 brand and identify leads (e.g. community fairs, farmers markets, tables setup at local businesses), • May help run reports and make basic documents to support studio operations, • Assist in other activities as requested, • Physical requirement to be able to lift and carry up to 50 pounds of equipment typically to enable setup and clean-up for offsite marketing events and table setupsDesired Candidate Attributes, • Passion for health, wellness and technology, • Excellent verbal and written communication skills, • Enthusiastic, energetic, personable and friendly disposition who can talk to anyone, • Enjoys teamwork, • Detail oriented and takes accountability to drive outcomes

Job DescriptionBenefits: • Team member discounts, • Career growth opportunities, • Competitive compensation + generous commissions, • Bonus based on performance, • Flexible schedule, • Competitive salary Schedule / Expected Work Hours: • Ability to work flexible hours, including evenings, weekends, holidays Benefits: • Starting salary: $15.00/hour + sales commission & bonus, • Aggressive sales commission structure for membership, retail & enhancement sales, • Discount massages for employees, • Discounts on retail products, • Unique high-energy esthetic, • Fun team-oriented environment, • Best-in-class trainingResponsibilities, • Provide top-level service for guests and team members., • Accurately book massage appointments, edit and cancel services as well as and check guests in and out, • Actively drive enhancement, membership, and gift card sales by educating guests about our services, memberships, and retail offerings. If you are uncomfortable in a retail sales environment this job is not for you., • Open/close the boutique each day according to standard operating procedures., • Resolve guest issues., • Maintain a clean, safe, fully stocked, and well-organized work and guest area, • Perform light cleaning as needed.Qualifications, • Retail sales and service-related experience preferred., • Ability to be efficient and detail-oriented in a fast-paced environment., • Must have enthusiasm and possess excellent guest service skills., • Strong communication skills including actively listening, empathizing, and being the subject matter expert for all things The NOW, • Possesses problem-solving and troubleshooting skills. Company Purpose/Mission Self-Care is Essential The NOW is designed as a refuge to help you disconnect from the outside world and reconnect within. We are where you go to turn down the noise so you can listen to what your body needs. We say show up for yourself so you can better support others. Relax your body. Reset your soul. Start NOW. Company Values Brand Truths LIVE IN THE NOW Be Present. Take time to recharge and reconnect within. KINDNESS IS MAGIC Positive energy always. Create a circle of warmth and compassion from welcoming guests to giving back to your community. CARE FOR THOSE WHO CARE FOR OTHERS Foster an environment where team members feel valued, recognized, and rewarded. AUTHENTICITY ALWAYS Open and transparent communication with our inner circle and guests.

The Help Desk Specialist will be responsible for ensuring that documentation aligns with the highest quality standards while providing effective technical support to users. Additionally, the role includes offering help desk support, addressing user queries, troubleshooting technical issues, and ensu

The Help Desk Specialist will be responsible for ensuring that documentation aligns with the highest quality standards while providing effective technical support to users. Additionally, the role includes offering help desk support, addressing user queries, troubleshooting technical issues, and ensu

Job DescriptionOverview Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. Job Description As a Security Officer - Commercial Dispatch Desk in Sterling, VA, you will serve and safeguard clients in a range of industries such as Commercial Real Estate, and more. Join a leading team where flexibility meets opportunity. As a Part-Time Security Officer, you can build a schedule that works for you and explore new roles using our Claim a Shift platform. Learn more: aus.com/earnmore. As a Dispatch Officer in a commercial real estate location, you will monitor and patrol assigned areas, help to deter security-related incidents, and provide exceptional customer service. Your role involves using technology to manage access control, respond to alarms, and communicate with staff and visitors. At Allied Universal, you will be part of a team that values agility, reliability, and integrity, making a real difference every day. Position Type: Part Time Pay Rate: $22.90 / Hour Job Schedule: DayTimeSat06:00 AM - 02:00 PMSun06:00 AM - 02:00 PM Why Join Us: • Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more., • Career Growth: Get paid training and access to career growth opportunities., • Financial Benefits: Participate in our retirement savings plan to invest in your future., • Monitor and operate communication systems to dispatch security-related personnel and resources as needed within the commercial real estate location., • Receive, evaluate, and respond to calls for service, incidents, and emergencies in a calm and problem-solving manner., • Document and maintain detailed logs of all dispatch communications and incident reports in accordance with site-specific policies., • Coordinate with on-site and mobile security-related personnel to facilitate regular and random patrols around the business and perimeter., • Follow site-specific procedures and protocols while providing customer service to clients, tenants, and visitors., • Assist with emergency response activities by relaying critical information to the appropriate parties and supporting incident resolution., • Communicate clearly and professionally with all parties, maintaining a courteous and helpful demeanor at all times., • Access control or badge experience is preferred., • Comfortable using a computer or tablet is preferred., • Alarm panel experience is preferred., • Ability to lift up to 20 pounds is preferred., • Customer service experience is preferred., • Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles., • Possess a high school diploma or equivalent., • As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws., • Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws., • As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law., • Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment. If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: . Requisition ID 2025-1490346

Job Description About the Company Solvere One has established a top-level Managed Service Provider (MSP) brand that focuses on network security and proactive management solutions as a chosen IT services and consulting provider. Solvere One focuses on corporate partnerships, proactively managing technology that proves vital for business security, productivity, and growth while reducing the cost of IT ownership. We provide executive-level, white-glove support. Opening Solvere One has an open position for a Help Desk Technician, Tier 2, to provide support from our Dulles, Virginia headquarters. The duties of the position include fielding incidents via phone and email escalated from Tier 1 technicians. Help Desk Technician Tier 2 is responsible for resolving all tier 2 issues and passing all other requests on to Tier 3 technicians. Employees will be expected to remotely interact with clients daily in various capacities. Professionalism and courteousness are required. Excellent verbal and written communication skills are also required. Highly qualified candidates will be self-starters, highly motivated, and eager to contribute to the organization's well-being while operating in a fast-paced environment. This role reports to the Service Delivery Manager. Position Requirements: Examples of essential duties are interpreted as being descriptive and not restrictive. • Identifies, diagnoses, and resolves Tier 2 incidents for users of personal computer software and hardware, local network, the Internet, and new computer technology in a call center environment; communicates solutions to end-users., • Provides one-on-one end-user problem resolution over the phone for company-approved Personal Computer (PC) software., • Delivers, tags, set up, and assists in configuring end-user PC desktop hardware, software, and peripherals., • Diagnoses and resolves end-user network or local printer problems, PC hardware problems, e-mail, Internet, and third-party application problems., • Coordinates timely repair of PC equipment covered by third-party vendor maintenance agreements., • Performs minor desktop hardware repair for PC equipment and peripherals not covered by third-party vendor maintenance agreements., • Create detailed technical documentation for resolutions of issues., • Enters and tracks all time and keeps all documentation up to date in PSA Platform in real time., • Microsoft Windows Desktop OS installation and support, • Apple / Mac Desktop OS installation and support, • Microsoft Office 365 administration and support, • Google Workspace administration and support, • iPhone / Android troubleshooting, • ConnectWise Manage, • ConnectWise Automate, • IT Glue Benefits include: 401K, PPO healthcare, dental, vision, paid vacation, etc. Powered by JazzHR YGlFSKdH36

Job DescriptionOverview Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. Job Description As a Security Guard - Access Control Desk PT in Ashburn, VA, you will serve and safeguard clients in a range of industries such as Financial Institutions, and more. Join a leading team where flexibility meets opportunity. As a Part-Time Security Officer, you can build a schedule that works for you and explore new roles using our Claim a Shift platform. Learn more: aus.com/earnmore. Join Allied Universal as an Access Control Officer, where you will help to deter security-related incidents and support a secure environment within a prominent financial institution. You will monitor access points, manage badge control, and conduct routine patrols throughout the location. As a visible presence, you will deliver exceptional customer service and communication, all while working in a culture built on teamwork, reliability, and integrity. Position Type: Part Time Pay Rate: $25.00 / Hour Job Schedule: DayTimeTue02:00 PM - 10:00 PMWed02:00 PM - 10:00 PMThur02:00 PM - 10:00 PM Why Join Us: • Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more., • Career Growth: Get paid training and access to career growth opportunities., • Financial Benefits: Participate in our retirement savings plan to invest in your future., • Monitor and control access points to the location, verifying credentials and granting entry to authorized personnel and visitors., • Assist with visitor management processes, including logging arrivals and departures and issuing temporary badges when required., • Provide customer service by answering questions and offering directions or information as needed to employees and/or guests., • Respond to incidents and critical situations in a calm, problem-solving manner, following established protocols to help protect people and property., • Conduct regular and random patrols around the premises and perimeter to help to deter unauthorized access and identify any security-related concerns., • Follow site-specific policies and procedures, adapting to the unique needs of a financial institution environment., • At least 2 years of security-related experience is required., • CPR certification is preferred., • Access control or badge experience is preferred., • Alarm panel experience is preferred., • The ability to lift more than 20 pounds is preferred., • Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles., • Possess a high school diploma or equivalent., • As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws., • Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws., • As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law., • Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment. If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: . Requisition ID 2025-1495288

Job Description About the Company Solvere One has established a top-level Managed Service Provider (MSP) brand that focuses on network security and proactive management solutions as a chosen IT services and consulting provider. Solvere One focuses on corporate partnerships, proactively managing technology that proves vital for business security, productivity, and growth while reducing the cost of IT ownership. We provide executive-level, white-glove support. Opening Solvere One has an open position for a Help Desk Technician, Tier 2, to provide support from our Dulles, Virginia headquarters. The duties of the position include fielding incidents via phone and email escalated from Tier 1 technicians. Help Desk Technician Tier 2 is responsible for resolving all tier 2 issues and passing all other requests on to Tier 3 technicians. Employees will be expected to remotely interact with clients daily in various capacities. Professionalism and courteousness are required. Excellent verbal and written communication skills are also required. Highly qualified candidates will be self-starters, highly motivated, and eager to contribute to the organization's well-being while operating in a fast-paced environment. This role reports to the Service Delivery Manager. Position Requirements: Examples of essential duties are interpreted as being descriptive and not restrictive. • Identifies, diagnoses, and resolves Tier 2 incidents for users of personal computer software and hardware, local network, the Internet, and new computer technology in a call center environment; communicates solutions to end-users., • Provides one-on-one end-user problem resolution over the phone for company-approved Personal Computer (PC) software., • Delivers, tags, set up, and assists in configuring end-user PC desktop hardware, software, and peripherals., • Diagnoses and resolves end-user network or local printer problems, PC hardware problems, e-mail, Internet, and third-party application problems., • Coordinates timely repair of PC equipment covered by third-party vendor maintenance agreements., • Performs minor desktop hardware repair for PC equipment and peripherals not covered by third-party vendor maintenance agreements., • Create detailed technical documentation for resolutions of issues., • Enters and tracks all time and keeps all documentation up to date in PSA Platform in real time., • Microsoft Windows Desktop OS installation and support, • Apple / Mac Desktop OS installation and support, • Microsoft Office 365 administration and support, • Google Workspace administration and support, • iPhone / Android troubleshooting, • ConnectWise Manage, • ConnectWise Automate, • IT Glue Benefits include: 401K, PPO healthcare, dental, vision, paid vacation, etc. Powered by JazzHR F8kFxZPAAP

Job DescriptionBenefits: • Flexible schedule, • Opportunity for advancement Are you a hands-on I.T. or Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national client base. This role goes far beyond basic helpdesk tasks one day you might be installing an operating system, the next you're drilling through walls and running structured cabling across entire buildings, or terminating a 66-block. If you're the kind of person who thrives in the field and loves the variety that comes with every job site, this opportunity is for you. Job Responsibilities • Perform a wide range of technical tasks including but not limited to:, • OS installations, hardware diagnostics, and software setup, • Structured cabling (including drilling, running, and dressing cables), • Telecom work (punch-downs, demarc extensions, etc.), • Work independently across various environments: retail, medical, restaurant, and corporate, • Maintain a high standard of professionalism with clients, • Be on call and ready to respond to service requests within your territoryPreferred Skills & Experience, • PC and printer troubleshooting experience (a strong plus), • At least 1 year of I.T. or Telecom experience, and one of the following:, • A+ Certification, • Network+ Certification, • OR 5+ years verifiable field experience in I.T./TelecomRequired Equipment & Qualifications, • Reliable personal vehicle (Public transportation not accepted), • Valid drivers license, • Must have a standard set of tools for basic I.T. and networking tasks (e.g., screwdrivers, cable testers, crimpers)., • Laptop with Ethernet port, • Smartphone with mobile hotspot, • Ability to accept job assignments based on your availability; being on-call 24/7 is a strong advantage., • Punctual, courteous, and presentableCompensation & Perks, • Paid hourly while on site, • 1099 contractor position, • Travel pay included (based on time travel; approx. 80-mile radius from home), • App-based tracking for job time and travel, • Exposure to new and exciting technologies and clients, • Opportunity to expand your skills and industry knowledgeAbout AMG Tech Support AMG is a trusted provider of I.T. and Telecom solutions to professional offices, medical facilities, restaurants, and retail operations nationwide. We specialize in structured cabling, point-of-sale configurations, and network infrastructure. Our mission is to deliver reliable, scalable, and efficient I.T. services that help our clients stay competitive and connected. Ready to take your I.T. career to the next level? Apply today and join a team that values flexibility, skill, and drive.

Job Description About the Company Solvere One has established a top-level Managed Service Provider (MSP) brand that focuses on network security and proactive management solutions as a chosen IT services and consulting provider. Solvere One focuses on corporate partnerships, proactively managing technology that proves vital for business security, productivity, and growth while reducing the cost of IT ownership. We provide executive-level, white-glove support. Opening Solvere One has an open position for a Help Desk Technician, Tier 3, to provide support from our Dulles, Virginia headquarters. The duties of the position include fielding incidents via phone and email escalated from Tier 1 and Tier 2 technicians. Help Desk Technician Tier 3 is responsible for resolving all tier 3 issues. Employees will be expected to remotely interact with clients daily in various capacities. Professionalism and courteousness are required. Excellent verbal and written communication skills are also required. Highly qualified candidates will be self-starters, highly motivated, and eager to contribute to the organization's well-being while operating in a fast-paced environment. This role reports to the Service Delivery Manager. Position Requirements: Examples of essential duties are interpreted as being descriptive and not restrictive. • Identifies, diagnoses, and resolves Tier 3 incidents for users of personal computer software and hardware, local network, the Internet, and new computer technology in a call center environment; communicates solutions to end-users., • Provides one-on-one end-user problem resolution over the phone for company-approved Personal Computer (PC) software., • Delivers, tags, set up, and assists in configuring end-user PC desktop hardware, software, and peripherals., • Diagnoses and resolves end-user network or local printer problems, PC hardware problems, e-mail, Internet, and third-party application problems., • Coordinates timely repair of PC equipment covered by third-party vendor maintenance agreements., • Performs minor desktop hardware repair for PC equipment and peripherals not covered by third-party vendor maintenance agreements., • Create detailed technical documentation for resolutions of issues., • Enters and tracks all time and keeps all documentation up to date in PSA Platform in real time., • Microsoft Windows Desktop OS installation and support, • Apple / Mac Desktop OS installation and support, • Microsoft Office 365 administration and support, • Google Workspace administration and support, • iPhone / Android troubleshooting, • ConnectWise Manage, • ConnectWise Automate, • IT Glue Benefits include: 401K, PPO healthcare, dental, vision, paid vacation, etc. Powered by JazzHR 1M1mJglne7

Job DescriptionDescription: Edge360 (A 3Si Company) is looking for a motivated individual to fill the position of Tier 2 Help Desk Specialist. In this role, the successful candidate will be responsible for providing support for the Integration Operations Center (IOC) for numerous security applications including but not limited to video management systems (VMS), access control systems (ACS), and Physical Security Information Management (PSIM) system, responsible for advanced technical troubleshooting and analysis methods for these applications. Tier 2 personnel are responsible for assisting Tier I personnel in solving basic technical problems, investigating elevated technical issues by confirming the validity of the problem and seeking for known solutions related to these more complex issues. Activities may include, but are not limited to software repair, diagnostic testing, and the utilization of remote desktop tools used to take over the user’s machine for the sole purpose of troubleshooting and finding a solution to the problem. Requirements: • Ensure functionality of the application on a day-to-day basis, • Installation and troubleshoot of the PSIM Software, • Maintain proper and accurate documentation for all technical issues, • Monitor and support ticket workflows, • Configure/Integrate subsystems into PSIM software, • Efficiently escalate issues to the proper Tier 3 team when needed, • Perform all other duties and responsibilities as directed by the supervisor Knowledge, Skills, and Abilities • Must have experience with troubleshooting and resolving IT issues on desktops, • 1-5 years of help desk experience (compensation based on experience), • Basic Networking skills, • Remote desktop experience (RDP, DameWare, RemotelyAnywhere), • Server experience preferred Qualifications • Associate or Bachelor's degree in IT or a related field preferred, • This role consists of 12-hour shifts on-site in Alexandria, VA, • Night Shift: 10PM - 10AM, • Hours: Sunday - Saturday (40+hr-week/12-hour shifts, rotating 2 on, 3 off, 2 on, 2 off, 3 on, 2 off schedule, and occasional holidays), • For initial onboarding and training, this position requires applicants to be on site Monday – Friday during core business hours (8:30-5:00). Following successful knowledge transfer of job responsibilities and skill verification, the candidate’s schedule will be a 12-hour shift schedule mentioned above., • Active Secret or higher U.S. Government security clearance required, • Successful candidates must pass a comprehensive background investigation, • Pre-employment drug screening is requiredCompany DescriptionAt 3Si, our mission is to make your world, safer. As a global leader in innovative security technology, we help businesses and law enforcement prevent and respond to crime through field-proven solutions and trusted partnerships. With over 100+ years of combined experience through our merged companies, our expertise drives measurable impact in communities worldwide. We specialize in GPS tracking, video surveillance, and integrated response technologies that deter theft and accelerate criminal apprehension. Designed for retail, financial institutions, law enforcement, and more, our solutions combine cutting-edge tools with unmatched response capabilities. Through our exclusive DirectToDispatchTM technology, verified crime alerts are sent directly to law enforcement dispatch centers in real time—bypassing traditional third-party monitoring delays—to enable rapid, precise response when it matters most. At 3Si, meaningful work makes a difference. We’re a purpose-driven team that values innovation, trust, and collaboration. From engineering to sales and support, every role contributes to our mission to protect communities and make the world safer. We offer a hybrid, flexible work culture, competitive benefits, and the chance to grow alongside a team of passionate, dedicated professionals. 3SI Security Systems 101 Lindenwood Dr #200 Malvern, PA 19355At 3Si, our mission is to make your world, safer. As a global leader in innovative security technology, we help businesses and law enforcement prevent and respond to crime through field-proven solutions and trusted partnerships. With over 100+ years of combined experience through our merged companies, our expertise drives measurable impact in communities worldwide.\r\n\r\nWe specialize in GPS tracking, video surveillance, and integrated response technologies that deter theft and accelerate criminal apprehension. Designed for retail, financial institutions, law enforcement, and more, our solutions combine cutting-edge tools with unmatched response capabilities. Through our exclusive DirectToDispatchTM technology, verified crime alerts are sent directly to law enforcement dispatch centers in real time—bypassing traditional third-party monitoring delays—to enable rapid, precise response when it matters most.\r\n\r\nAt 3Si, meaningful work makes a difference. We’re a purpose-driven team that values innovation, trust, and collaboration. From engineering to sales and support, every role contributes to our mission to protect communities and make the world safer. We offer a hybrid, flexible work culture, competitive benefits, and the chance to grow alongside a team of passionate, dedicated professionals.\r\n\r\n\r\n\r\n\r\n\r\n\r\n3SI Security Systems\r\n101 Lindenwood Dr #200\r\nMalvern, PA 19355

Job Description Technical Support / Customer Service Herndon VA Pay From: $25 Per Hour MUST: 1+ years of Technical Support experience and providing customer service support Experience utilizing a CRM Tech support ticketing system Experience with Microsoft Office 365 (Word, PowerPoint Excel and Outlook) Knowledge of how to operate MS Windows and knowledge of network functions Knowledge of computer hardware Strong communication skills, customer service support Ability to be trained easily on software Knowledge of network functions, various software systems and computer hardware Must have strong written and verbal communication skills in person, over the phone and on TEAMS Experience using a help desk software and remote support tools Strong troubleshooting skills with ability to provide concise information to clients DUTIES: The duties of the Customer Service Tech Support candidate include but are not limited to the following: Work as a liaison between the Tech Support department and Clients Set up and schedule software installations Process warranties once client sign on for software Document and update client notes in CRM Respond to customer inquiries in a timely and accurate manner, via phone, email, or chat Identify customer technical issues and work to resolve Update call log with information regarding technical issues and client interactions Follow up with customers to ensure their technical issues are resolved Gather customer feedback and share with team members

Job Description The Help Desk Specialist will be responsible for ensuring that documentation aligns with the highest quality standards while providing effective technical support to users. This role involves analyzing product documentation, identifying areas for improvement, and writing clear, concise user guides, help manuals, and standard operating procedures. Additionally, the role includes offering help desk support, addressing user queries, troubleshooting technical issues, and ensuring a seamless user experience. Position Summary: The Help Desk Support plays a critical role in bridging the gap between complex technical information and user-friendly documentation. This position requires strong analytical skills to assess the usability of technical documents and the ability to communicate effectively with users to provide solutions to their issues. With a focus on customer service to agents in the field, the ideal candidate will be able to communicate troubleshooting instructions to remote users. Future support includes identity management and role assignments. Qualifications: · Associates degree in Communications, Technical Writing, Information Technology, or a related field. · Minimum of 2 years of experience in help desk support. · Proficient in documentation tools such as Microsoft Word, Adobe FrameMaker, or equivalent software. · Strong understanding of help desk software and ticketing systems. · Excellent communication skills, both written and verbal, and the ability to present complex information clearly. • Industry, • Information Technology & Services, • Job Functions, • Information Technology, • Skills, • Ticketing Systems, • Documentation, • Help Desk Support, • Microsoft Word, • Troubleshooting, • Customer Service, • Information Technology Required qualifications

Job DescriptionAcclaim Technical Services, founded in 2000, is a leading language, operations, and technology services company supporting a wide range of U.S. Federal agencies. We are an Employee Stock Ownership Plan (ESOP) company, which is uncommon within our business sector. We see this as a significant strength, and it shows: ATS is consistently ranked as a top workplace among DC area firms and continues to grow. ATS is actively hiring an IT Support Officer w/ TS/SCI w/ Poly to join the Mission Technology and Solutions Business Unit. Position will be based in Herndon, VA. In this role, you will install network equipment, telephones (VoIP, analog, ISDN), voice media gateways and associated service modules. Responsibilities include: • Interact with end customers daily and must have appropriate interpersonal skills., • Work with on a team of telephony personnel to complete designs, see the designs completed on time and on budget., • Understanding and following Critical Design Review documents and cable run lists to complete installation projects in a timely manner., • Understanding both the current and future IP network architecture and standards., • Performing high quality installation work in an efficient manner., • Running and terminating cables to voice switch equipment., • Installing and troubleshooting a variety of telephones at user locations, • Working with users to resolve issues with telephone service., • Performing surveys as necessary to collect or validate information for the engineering or VSIT personnel., • Mounting voice and network equipment in racks and running and connecting both power and service cabling as appropriate., • Dressing cabling appropriately according to industry and Sponsor standards., • Local travel may be required between customer buildings, • Minimum 10 years of experience with implementation of the following infrastructure networks:, • Sponsor's classified LAN infrastructure (including scripting, configuration, cutover and troubleshooting), • Sponsor's unclassified LAN infrastructure (including scripting, configuration, cutover and troubleshooting), • Minimum 10 years of experience installing and troubleshooting telephone instruments and media gateways on the Sponsors classified and unclassified networks., • Some experience with implementation on the Sponsor's new unclassified network LAN infrastructure., • Experience reading and understanding cable run lists., • Experience in a variety of cabling areas including 110 type cross connections, RJ45 patch panels, wire wrap terminals, copper cable terminations, DSX Panel T-1 cabling, fiber terminations., • Excellent knowledge of various cabling methodologies, industry standards and troubleshooting techniques., • Ability to work with engineering personnel to assist them with any technical issues encountered., • Strong communication skills due to variety of groups to be working with, such as co-workers, management, and customers; must be able to exchange accurate information., • Self-motivated, organized, with excellent interpersonal, written, and verbal communication skills., • Ability to embrace diverse technical disciplines and excellent customer service skills, • Ability to adapt to quickly changing tasks and requirements and the ability to quickly learn new skills while on the job, • Attention to detail, leadership, and collaborative and independent work process, • Demonstrated problem solving and technical skills to resolve critical IT issues., • Must be a self-starter, work independently, and work with a clear and defined mission., • Must demonstrate ability to thrive and succeed in a challenging environment., • VoIP Telephone Installation experience., • Related work experience in a technical help desk position and IT hardware and cabling installation., • IAT III certification., • Experience with ServiceNow ITSM & ITOM., • Must be able to remain in a stationary position 50%., • Must be able to move/traverse within and between buildings and offices., • Must be able to position self to maintain equipment and cabling, including under the desks, while moving floor tiles, and in server closets, some of which may be confined spaces., • Able to operate a computer and other office productivity machinery, such as a calculator, copy machine and computer printer., • Must be able to move Audio/Visual or Computer equipment weighing 50 pounds or more, some equipment may require team-lift or the use of carts. ATS is committed to a program of equal employment opportunity without regard to race, color, ethnicity, national origin, ancestry, citizenship, sex, pregnancy, marital status, sexual orientation, age, religion/creed, hairstyles and hair textures, handicap/disability, genetic information/history, military/veteran status, or any other characteristic or condition protected by applicable law. We support the employment and advancement in employment of individuals with disabilities and of protected veterans, and we treat qualified individuals without discrimination on the basis of their physical or mental disability or veteran status. Powered by JazzHR T9NcYz1A9l

Job Description About the Company Solvere One has established a top-level Managed Service Provider (MSP) brand that focuses on network security and proactive management solutions as a chosen IT services and consulting provider. Solvere One focuses on corporate partnerships, proactively managing technology that proves vital for business security, productivity, and growth while reducing the cost of IT ownership. We provide executive-level, white-glove support. Opening Solvere One has an open position for a Help Desk Technician, Tier 2, to provide support from our Dulles, Virginia headquarters. The duties of the position include fielding incidents via phone and email escalated from Tier 1 technicians. Help Desk Technician Tier 2 is responsible for resolving all tier 2 issues and passing all other requests on to Tier 3 technicians. Employees will be expected to remotely interact with clients daily in various capacities. Professionalism and courteousness are required. Excellent verbal and written communication skills are also required. Highly qualified candidates will be self-starters, highly motivated, and eager to contribute to the organization's well-being while operating in a fast-paced environment. This role reports to the Service Delivery Manager. Position Requirements: Examples of essential duties are interpreted as being descriptive and not restrictive. • Identifies, diagnoses, and resolves Tier 2 incidents for users of personal computer software and hardware, local network, the Internet, and new computer technology in a call center environment; communicates solutions to end-users., • Provides one-on-one end-user problem resolution over the phone for company-approved Personal Computer (PC) software., • Delivers, tags, set up, and assists in configuring end-user PC desktop hardware, software, and peripherals., • Diagnoses and resolves end-user network or local printer problems, PC hardware problems, e-mail, Internet, and third-party application problems., • Coordinates timely repair of PC equipment covered by third-party vendor maintenance agreements., • Performs minor desktop hardware repair for PC equipment and peripherals not covered by third-party vendor maintenance agreements., • Create detailed technical documentation for resolutions of issues., • Enters and tracks all time and keeps all documentation up to date in PSA Platform in real time., • Microsoft Windows Desktop OS installation and support, • Apple / Mac Desktop OS installation and support, • Microsoft Office 365 administration and support, • Google Workspace administration and support, • iPhone / Android troubleshooting, • ConnectWise Manage, • ConnectWise Automate, • IT Glue Benefits include: 401K, PPO healthcare, dental, vision, paid vacation, etc. Powered by JazzHR SviOPKZ9tK

Job DescriptionCompany Description • At i360technologies, we’re a team of driven professionals specializing in business consulting and technology services for federal agencies. We’re passionate about solving complex challenges through strategic thinking and innovative solutions. Since our founding in 2001, we’ve fostered a collaborative, fast-paced environment where initiative is recognized, professional growth is encouraged, and careers flourish. We offer competitive pay, comprehensive benefits for full-time employees, and abundant opportunities for advancement. If you're motivated, solutions-oriented, and ready to make an impact, you’ll find a rewarding and supportive home at i360.Job Description Responsibilities: Oracle Contract Life-Cycle Management (CLM) and G-Invoicing functional SMEs to provide O&M support for an Oracle Federal Financials R12 shared service environment. • Support the Help desk, including resolving deployed Agency’s functional issues and elevating defects and Change Requests through the Configuration Management process., • Document Help desk trouble tickets in the help desk ticketing tool (BSS) and update the frequently asked question (FAQ) guides., • Analyze and resolve reported help desk problems., • Triage problems to determine potential causes and to resolve or escalate issues as appropriate., • Develop and conduct functional training sessions for business users – CLM and G-Invoicing., • Ability to Plan, coordinate, and provide cut-over activities for transitioning new customers into the production environment and post-production support., • A good understanding of all components of the G-Invoicing Intragovernmental Transaction (IGT) process, specifically for the Requesting Agency., • In-depth knowledge of Intragovernmental transaction integrations to Oracle Contract Lifecycle Management (CLM)., • Ability to provide solutions to G-Invoicing issues in the Production environment., • Hands-on experience simulating G-Invoicing scenarios in a QAC environment and advising users about available options., • Basic understanding of all the features provided by G-Invoicing and dependencies, including the new ones like 7600EZ, Constructive Order Acceptance (COA)., • Provide leadership and expertise to analyze, troubleshoot, and recommend break-fix solutions and improvements based upon “best practices” and R12.2.14 functionality for the following CLM business process flow areas and tasks:, • Manage iProcurement Requisitions and Amendments, • Manage Requisitions and Awards Approval Processes, • Workload Assignments, • Manage Solicitations and Solicitation Templates, • Manage Contract Awards of all Types., • Contract Modifications and Post Award Administration, • Process CLM Receipts, Acceptance & Return, • Document all recommendations, requirements, design, configurations, meeting notes, test scripts and results, and project issues as needed. Qualifications, • 6 years of CLM and Oracle Federal Financials experience., • A minimum of 6 years of functional experience in implementing Oracle R12 Federal Financial (CLM, iProcurement, Purchasing, and Payables) applications with an emphasis on analysis, implementation, and problem resolution is required., • Strong Oracle Procure to Pay and CLM experience., • Solid working knowledge of federal acquisition processes., • Demonstrated strong analytical skills and problem resolution with prior experience working to analyze, troubleshoot, and resolve service requests within the Oracle E-Business Suite., • O&M support of Oracle CLM and G-Invoicing., • Bachelor’s degree or equivalent related experience: Candidates should hold a bachelor’s degree or equivalent related experience in the field., • Demonstrated excellent communication and customer service skills: The candidate must have a proven track record of providing outstanding customer service, demonstrating empathy, patience, and the ability to address customer needs effectively., • Proficient in Microsoft Word, PowerPoint, and Excel: Proficiency in Microsoft Office suite, including Word, PowerPoint, and Excel, is essential for this role., • Demonstrated ability to work independently with minimal supervision: The candidate should be self-motivated and capable of managing their workload effectively with minimal supervision., • Must be able to complete a federal background investigation: Candidates selected for this position must undergo and complete a federal background investigation., • Must be a US Citizen or have a Green Card: The candidate must be either a US Citizen or possess a valid Green Card., • Workdays: Monday-Friday: The standard workdays for this position are Monday through Friday., • Location: Herndon VA | Onsite Additional Information Benefits • Referral Bonus, • (401k) Matching, • Eleven Paid Holidays, • Adoption Assistance, • Tuition Reimbursement, • Technology Reimbursement, • Short-Term & Long-Term Disability, • Life Insurance (Basic, Voluntary & AD&D), • Health Care Plan (Medical, Dental & Vision), • Paid Time Off (0-3 years, 15 Days | 3+ years, 20 Days) Only Direct Hires - No recruiting or staffing firms’ submissions will be considered.