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- Garner Health
Customer Service Representative (Remote)6 days ago$15–$20 hourlyPart-timeManhattan, New YorkWe're looking for a Contract Customer Service Representative to join our team and support our members exceptionally. This role involves engaging with Garner members via phone, chat, and email to help them find the right healthcare for their needs, understand how our program works, and get their eligible claims paid. We seek detail-oriented individuals with strong written and verbal communication skills who can stay organized, handle complex situations, and maintain professionalism in every interaction. The ideal candidate will demonstrate a passion for helping others, an ability to de-escalate challenging situations, and a clear commitment to providing the best service possible. Key Requirements: Applicants must be located within the United States and must work in the United States for the duration of their employment. International applicants will not be considered. Excellent written and verbal communication skills: You must express yourself clearly and professionally, especially in written communication (emails, chat), with no grammatical or spelling errors. We value clear, concise writing. De-escalation skills: You must handle tense or difficult situations with empathy and patience. We want candidates who are comfortable managing escalations and who can demonstrate problem-solving abilities in these contexts Attention to detail: We are looking for candidates who can accurately follow instructions, pay close attention to member inquiries, and ensure solutions are clear and correct. Responsibilities: Deliver exceptional service to our members via phone, chat, and email, offering education, guidance, and healthcare benefits and claims assistance. Follow best practices for handling member inquiries and proactively suggest process improvements when identified. De-escalate member concerns with empathy and professionalism, providing effective and accurate solutions. Maintain a high level of accuracy in all written communication; ensure grammar, spelling, and punctuation are always correct. Attention to detail is critical: accurately capture member information, follow up on requests, and keep clear records of interactions. Send us your resume, we pick the best candidates randomly
Immediate start!No experienceEasy apply - Vantage Medical Associates, P.C.
Social Worker, LMSW - NY LICENSE REQUIRED15 days ago$70000–$100000 yearlyFull-timeFar Rockaway, QueensJob Overview: We are seeking a compassionate and motivated Licensed Master Social Worker (LMSW) to join our team as a Virtual Therapist, providing high-quality mental health services to patients in underserved or underrepresented communities. The successful candidate will deliver therapy, counseling, and emotional support to individuals, families, and groups via virtual platforms, addressing a range of mental health issues, including depression, anxiety, trauma, substance abuse, and grief. This position will allow the LMSW to engage with clients remotely, offering flexible, client-centered care to those who may face barriers to traditional in-person therapy. Key Responsibilities: - Client Assessment & Intake: - Conduct comprehensive biopsychosocial assessments to understand clients' emotional, psychological, social, and environmental circumstances. - Create tailored treatment plans based on the individual needs of each client. - Use a trauma-informed and strengths-based approach to identify key issues impacting the client's mental health. - Virtual Therapy & Counseling: - Provide evidence-based therapeutic interventions (e.g., Cognitive Behavioral Therapy, Solution-Focused Therapy, Motivational Interviewing) to individuals, families, and groups via telehealth platforms. - Offer crisis intervention and coping strategies to help clients manage acute stress or mental health crises. - Monitor clients' progress and adjust treatment plans as needed, ensuring the effectiveness of interventions. - Documentation & Compliance: - Maintain thorough and accurate records of client interactions, treatment plans, and progress notes. - Adhere to all legal, ethical, and regulatory requirements, including maintaining client confidentiality and HIPAA compliance. - Participate in clinical supervision and continuing education to remain current with best practices in social work and mental health care. - Technology Utilization: - Proficiently use telehealth software and other digital tools to conduct therapy sessions, maintain client records, and ensure secure communication with clients. Qualifications: - Licensed Master Social Worker (LMSW) in good standing with the state of New York. - Strong understanding of the social determinants of health and the challenges faced by marginalized communities. - Ability to work independently while maintaining a strong connection with a virtual team. - Bilingual (Spanish and English) Skills: - Excellent interpersonal and communication skills. - Strong problem-solving and critical thinking abilities. - Ability to engage and build rapport with clients from diverse backgrounds. - High degree of empathy, patience, and cultural sensitivity. - Time management and organizational skills to handle a virtual caseload efficiently. Job Benefits: - Flexible working hours and the ability to work from home. - Competitive salary with opportunities for professional development and career growth. - Continuing education stipends and training in telehealth best practices. - Clinical supervision This LMSW Virtual Therapist role offers the chance to make a significant impact by providing crucial mental health support to individuals who might otherwise struggle to access care, helping to improve mental health outcomes in underserved communities. Job Types: Full-time, Part-time, Internship Pay: $70,000.00 - $100,000.00 per year Benefits: - Flexible schedule - Paid time off Work Location: Remote
Immediate start!No experienceEasy apply
