Volunteer Development Manager
15 days ago
Jacksonville
Job DescriptionBenefits: • 401(k), • 401(k) matching, • Dental insurance, • Free uniforms, • Health insurance, • Home office stipend, • Paid time off, • Parental leave, • Training & development, • Vision insurance The manager spearheads the creation of flexible opportunities and meaningful engagements for short-term volunteer involvement (episodic volunteers); designs clear onramps and offramps for participation; identifies specific needs across the council; and actively recruits volunteers to fill temporary, department-specific, or project-based assignments. Partnering closely with the Volunteer Experience Director, the manager fosters a robust, inclusive, and rewarding volunteer journey for new and returning adult members. This role also develops and delivers ongoing learning and development opportunities, building an informed, energized, and mission-aligned volunteer network that directly impacts the delivery of the Girl Scout Leadership Experience. Essential Duties and Responsibilities Volunteer Recruitment and Engagement (40%) • Develop and implement a roadmap for episodic volunteer recruitment, training, and participation across council-led events, activities, and special projects., • Identify and cultivate potential volunteer sources, including individuals, community groups, universities, and businesses, to support programming aligned with Girl Scout program pillars - STEM, life skills, entrepreneurship, and outdoors., • Maintain a pool of trained, reliable volunteers to support high-demand or short-notice activities. Match volunteers skills and interests with appropriate assignments to maximize engagement and impact., • Conduct outreach to corporate partners, civic groups, and volunteer networks to strengthen GSGCs volunteer network and lead volunteer work groups with subject matter expertise., • Assist in planning and executing volunteer recognition programs, including awards, appreciation activities, and engagement events., • Collect and review episodic volunteer service data and project assignments to inform future work plans and improve the short-term volunteer experience., • Provide role-specific orientation and just-in-time training for episodic volunteers. Ensure volunteers have the tools, information, and supervision needed to succeed in their roles., • Design, develop, and manage a hybrid volunteer training program with both virtual (e.g., gsLearn modules) and in-person offerings, ensuring content is engaging, interactive, and accessible., • Deliver training at signature council events (e.g., Spring Volunteer Conference) and create pre-recorded modules using platforms such as Adobe, Articulate, and Microsoft Suite., • Track and maintain accurate records of volunteer training participation in CRM systems (e.g., Salesforce)., • Act as a subject matter expert in volunteer systems, including the Volunteer Toolkit, and coach departmental peers and community volunteers on its effective use for planning, finance, and family communication., • Collaborate cross-functionally with departments including membership, community development, girl experience, product program, and operations to ensure alignment and a seamless volunteer journey., • Partner with Data Insights Specialists to implement a tracking system for volunteer hours, assignments, and impact., • Compile reports on volunteer participation and outcomes to support program evaluation and funding proposals., • Collect and review episodic volunteer service data and project assignments to inform future work plans, improve the short-term volunteer experience, and provide regular reporting and analysis to the Volunteer Experience Director and Executive Team (E-team) to inform strategic decision-making.Core Competencies, • Volunteer Recruitment & Engagement, • Instructional Design & Adult Learning, • Training Facilitation, • Community & Partnership Development, • Communication & Customer Service, • Data Management & CRM Proficiency, • Cross-Functional Collaboration, • Problem Solving & Continuous ImprovementRecommended Skills, Education, and Experience, • Bachelors degree or equivalent experience, with 4+ years in volunteer management, instructional design, adult learning, nonprofit engagement, or related fields., • Experience in program development, public speaking, adult training facilitation, and conflict resolution., • Advanced proficiency in Salesforce CRM and Microsoft Office Suite, including Teams, Outlook, PowerPoint, and Excel., • Skilled in digital training tools (e.g., Adobe, Articulate) and content delivery across hybrid formats., • Exceptional verbal and written communication skills. Bilingual (Spanish) recommended., • Ability to work flexible hours, including evenings and weekends., • Ability to travel through council jurisdiction up to 30% of the time., • Valid driver's license, reliable transportation, and willingness to travel.Registration as a member of Girl Scouts of Gateway Council required. Flexible work from home options available.