663 Best hope Jobs in New York, NY (September 2025)

Institute for Comm Living

Case Manager Supervisor (LF532201)

28 days ago

New York

Job Description Institute for Community Living (ICL) is a non-profit organization servicing the NYC-Metro area and for over 35 years, we’ve provided life-saving care to New Yorkers in need that includes but is not limited to addiction assistance, mental health services, and housing support for all. Proudly doing so, with integrity, love, and respect. Our goal is to have a positive and long-lasting impact on the lives of the people and communities we serve with the hope of providing the care, support, and attention they need. So, it is our pleasure to announce that we are currently seeking a full-time candidate for the role of Case Manager Supervisor (CMS) to join our team! – Veterans preferred for specific VA Shelter locations. By ICL definition, under the general supervision of the Dir. of Social Services, the Case Mgr. Supervisor is someone primarily responsible for providing day-to-day oversight and coordination to assigned case mgmt. staff. Occasionally, substituting for the Dir. of Social Services in their absence, assisting in the selection, training, and supervision of assigned staff. MIN. ROLE REQUIREMENTS & PREFERENCES: • LOCATION: New York, NY 10038 + Available Monday to Sunday, with options for O.T. – Shift: Days & Hours TBD, • EDU: Bachelor’s Degree – in a recognized mental health discipline (social work, psychology, nursing, rehab counseling, etc.), • Qualifications including CASAC-T or CASAC – preferred but not required, • EXP 1: 1+ years of shelter supervisory exp. – preferred but not required, • EXP 2: 3+ years of providing direct services to individuals with mental illness – preferably case mgmt. or outreach services ESSENTIAL KNOWLEDGE, SKILLS, AND ABILITIES: • Ability to stand, stoop, bend, and stretch for long periods of time, • Strong problem identification and solving skills with proposed solutions, • Ability to consistently report for work as scheduled on a consistent basis, • Ability to effectively use computer software such as MS Word and Outlook, • Ability to coordinate the activities of staff and integrate as part of a multidisciplinary team, • Ability to perform medium-to-heavy manual labor, including lifting objects weighing up to 25+ lbs, • Ability to work in a setting with diverse individuals with mental illness and/or behavioral disorders, • Ability to work independently and to conform to all applicable safety and accountability measures, • Ability to prepare accurate and timely documentation, reports, and other written material as assigned, • Strong communication, listening, interpersonal, writing, and conveying skills – bi-lingual is a plus but not mandatory, • Ability to learn, understand, and comply with all state and city regulations, policies, and procedures regarding case mgmt., • Ability to continually learn and apply knowledge with a willingness to participate in in-service training and development activities, • Ability to facilitate meetings and organize time effectively to accomplish all tasks in a timely way and meet deadlines without prompting, • Ability to follow all safety guidelines in accordance with the performance of the tasks mentioned below... CASE MANAGER SUPERVISOR TASKS: 1. STAFF COORDINATION & COMPLIANCE: • Assist in ensuring staff compliance, • Conduct staff supervision in accordance with program and division policy, • Educate assigned staff on the benefits and issues of working with residents and families, • Coordinate the activities of the staff in providing services to clients and facilitate resident groups, • Regularly inspect staff case records to evaluate the completeness and quality of treatment plans, • Ensure that the charts by staff are audit-ready and in compliance with all applicable agencies and funded regulations, • Monitor services performed by staff, either individually with a resident or in groups, to evaluate the quality of the service, • Schedule and ensure that assigned staff have attended both required in-service training courses and training provided by vendors, • Facilitate staff knowledge regarding types of clinical services, recreational activities, and ICL programs available, as well as community resources, • Ensure assigned staff follow the agency's time and attendance policy; recommend disciplinary action to the supervisor for those out of compliance, • Ensure staff are obtaining info, such as medical, psychological, and social factors contributing to the residents’ situation, and that the staff is evaluating the residents’ capabilities, • Ensure that staff are accompanying residents on regularly scheduled or emergency visits to medical treatment facilities, social agencies, government offices, or other locations associated with the treatment or assistance of the residents 2. CLINIC SAFETY & SERVICES: • Assign caseloads and related duties, • Review crisis assessments of assigned residents with the staff, • Ensure compliance with agency safety and infection control policies, • Assist in fostering the development of resident involvement committees, • Monitor the quality of the rehabilitative services provided to assigned residents/residents, • Develop, evaluate, implement, and modify a case management plan, meeting all deadlines and productivity standards, • Manage resources and multiple projects by delegating tasks and ensuring the completion of all tasks assigned and delegated, • Immediately report serious incidents, allegations of abuse, incidents, or sensitive situations, and complete incident reports to their supervisor, • Review intakes to ensure compliance and the timely processing of all required forms and processes, g., SSI clearance, HRAs, client documents, etc., • Review nonverbal and verbal crisis intervention techniques to be used with each individual resident/resident, and staff actions during a crisis situation, • Actively participates in recommending and implementing improvements in processes, procedures, policies, etc. for clinics, and ensures compliance with changes, • As assigned, conduct training on clinical subjects, charting, fire safety plans, fire drills, emergency plans and procedures, building security, and site-specific exposure control plans, • Monitor staff morale and the climate of the work environment to stop and/or eliminate sexual harassment, or any form of employee harassment/discrimination by taking and informing the DSS of the complaints, and cooperating in any resulting investigation 3. ADMINISTRATION & SUPERVISORY: • Assist in the orientation and training of supervisees, • May be a member of an agency or division committee(s), • Complete written forms and reports in an accurate and timely manner, • Assist in ensuring that the agency's mission is implemented and supported, • Assist in ensuring internal program compliance with federal, state, city, and agency regulatory requirements, • Assist with the mgmt. of employee accident reporting and initial submission of workers' compensation claims, • Assist the DSS with staff performance mgmt., including completion of performance reviews, counseling, or disciplinary memos, • In the Director of Social Services (DSS), absence or with the Program Director's permission, attend or direct meetings as assigned, • Secure the cooperation of and work effectively with others, actively looking for ways to help people by being compassionate and hopeful, • May be directed to coordinate with the Dept of Quality Assurance and the Corporate Compliance Dept for staff assistance in the preparation of an audit, • Work with residents, residents’ families, and staff in a caring and respectful manner, and with due understanding of and consideration for cultural differences, • May be asked to participate in plans of corrective action, incident reports, and program evaluation reports, and recommend the action needed for improvement, • With the Director's permission, establish and maintain work schedules in accordance with agency policy and assignments of staff. – may be responsible for managing the completion of time clock edits of assigned staff within the timeframes established by the HR Dept., • Communicate effectively with staff, residents/residents, families, and the public, serving as a role model by listening to what others are saying, being aware of their reactions, understanding why they react the way they do, and asking questions as appropriate with awareness of self and one’s impact on others 4. PROPERTY MAINTENANCE: • Recommend the purchase of supplies and equipment, • Recommend disciplinary action for staff whose negligence resulted in ICL property becoming lost, stolen, missing, or damaged, • May assist in maintaining accountability and serviceability of all ICL property assigned for use by assigned staff, to include vehicles, • Conduct regular inspections of resident/resident rooms or apartments to ensure property accountability and serviceability, establishing key control procedures, • Inspect and properly secure all property and equipment, conducting regular inspections of vehicles and property to ensure cleanliness, accountability, and serviceability, • Report lost, stolen, missing, or damaged property to the Program Director, and if directed, conduct initial investigations of property that is lost, stolen, missing, or damaged 5. FISCAL CONTROL & ACCOUNTABILITY: • Provide oversight of the resident funds program and possibly manage/distribute said funds, • Assist in the development of the internal money management census at expected occupancy levels, • Monitor census, entitlements, and collections to maximize revenue. Assists in maintaining a census at expected occupancy levels, • Assist the Program Director in exercising control over budgets through planning, prioritizing of spending, and monitoring of spending patterns, • Recommend approval/disapproval of all purchase orders and financial requests from staff, and submit purchase orders and financial requests to the Program Director for approval, • Perform other job-related tasks as assigned in an organized and detail-oriented manner…, • Please Note: to perform this job successfully, an individual must be able to perform each essential duty listed satisfactorily. Reasonable accommodation may be provided to enable qualified individuals with disabilities to perform the essential functions unless this causes undue hardship for the agency. If you feel that you’re a suitable candidate for this role and would like to join our organization, please submit your resume in response to this ad to contact a recruiter in HR for further related info about the role above or the benefits mentioned below… ICL BENEFITS: PLEASE NOTE: ICL Company Benefits are exclusive to employees working 20+ hours, and EDU Leave is 40+ hours ONLY! • PAID Orientation and Training, • Choice of full and/or partial Health, Dental, and Vision Benefits (spousal and child coverage available too), • Life & AD&D Insurance + Medical Flexible Spending, • Mental Health Services and Providers, • Educational & Parental Leave, • Tuition & Work-Life Assistance, • Commuter Benefits Plan, • Employee Assistance Program, • Matching 403B (non-profit), • Payroll Benefits: Corporate Fitness Account / NYS College Savings Program / Etc., • Discounts on selected ticket purchases provided by Plum Benefits, • And many more…

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