Entry-Level IT Support Technician
20 days ago
Prospect Park
Job Description Choice Party Linens, Inc. was founded in 1991 by Norm Longman and Ken Kelk to provide businesses in the hospitality and rental industries with an opportunity to generate revenue by providing wide variety of quality party linens at reasonable sub-rental prices. With more than 34 years in business, Choice has become one of the pre-eminent party linen rental companies in the United States. WE HAVE BEEN VOTED A TOP WORKPLACE EMPLOYER FOR 4 YEARS AND RUNNING! Choice Party Linens is a growing, collaborative, fast paced, family owned business that prides itself on unparalleled service and quality for the Party Rental Industry. With over 34 years of experience, we provide a fresh and unique approach to linen rentals throughout the United States. THIS IS A BRAND NEW ENTRY-LEVEL POSITION and will support our Vice President & General Manager. This is ideal for someone who completed a Technical High School program, or newly graduated from college. Schedule flexibility is a must, as some responsibilities need to be addressed outside of normal business hours. Starting rate is $20-23 hourly, based on experience and certifications. This is a daily, on-site position, but there will be remote opportunities. We offer full benefits after 60 days. Key Responsibilities • Provide first-level technical support for desktops, laptops, handheld scanners, printers, and mobile devices, • Troubleshoot hardware, software, and basic network connectivity issues, • Support warehouse technology including barcode scanners, label printers, and workstation terminals, • Install, configure, and update operating systems and software applications, • Set up new user accounts, workstations, and equipment, • Assist with maintaining inventory of IT equipment and supplies, • Document support requests and resolutions in ticketing system, • Escalate complex issues to senior IT staff as needed, • Perform routine system maintenance and updates, • Support basic network infrastructure (switches, Wi-Fi access points, cabling), • Maintain security best practices including password resets and access control A. Core IT Operations • Device onboarding/offboarding, • Network management, • Security patching, • User management, • Backup systems, • Printer & label system maintenance, • Email administration, • Access control, • Custom Power BI dashboards, • SQL automation, • Crystal Report design, • Power Apps, • SharePoint workflow creation, • Helpdesk triage, • Hardware repairs, • Connectivity issues, • Application bugs, • Vendor support coordination, • Technology purchasing, • Budget forecasting, • Depreciation planning, • Security policy enforcement, • Evaluating vendors / contracts, • Aligning tech systems with business strategy Requirements Required Qualifications • High school diploma or equivalent, • Associate degree in IT, Computer Science, or related field preferred (or equivalent hands-on experience), • Basic knowledge of Windows operating systems and Microsoft 365, • Understanding of computer hardware components, • Strong troubleshooting and problem-solving skills, • Ability to lift up to 50 lbs (warehouse equipment setup may be required), • Ability to work both in an office setting and warehouse floor environment, • Strong communication and customer service skills, • CompTIA A+ certification (or working toward certification), • Familiarity with warehouse management systems (WMS), • Basic networking knowledge (IP addresses, routers, switches), • Experience with ticketing systems, • Previous customer service or technical support experience, • Web design, • Combination of climate-controlled office and active warehouse floor, • Exposure to moderate noise levels in warehouse, • May require occasional evening or weekend work for system updates or projectsCompany DescriptionChoice Party Linens is a growing, collaborative, fast paced, family owned business that prides itself on unparalleled service and quality for the Party Rental Industry. With over 34 years of experience, we provide a fresh and unique approach to linen rentals throughout the United States.Choice Party Linens is a growing, collaborative, fast paced, family owned business that prides itself on unparalleled service and quality for the Party Rental Industry. With over 34 years of experience, we provide a fresh and unique approach to linen rentals throughout the United States.