Host/Hostess - DRP
9 days ago
Rochester
Job Description Department: Food & Beverage Reports To: DRP Restaurant Manager, DRP Assistant Restaurant Manager, DRP Restaurant Supervisor Supervises: N/A Job Summary (Essential Functions): The Donald Ross Pub Host/Hostess is responsible for providing our members and guests with friendly, professional and expedient service to help create memorable dining experiences. Job Knowledge, Core Competencies, and Expectations: • Oak Hill Country Club's Acorns of Excellence., • Neatly groomed and dressed in accordance with Oak Hill Country Club's appearance standards., • Exceptional communication abilities when interacting with associates, guests, clients and internal departments to build relationships., • Works harmoniously and professionally with co-workers., • Must be able to work well under pressure in a high-volume setting where multitasking is required., • Must be able to work a flexible shift that includes early mornings, nights, weekends, holidays, split shifts, and extended shifts if needed. Expected to work 40-60 hours per week throughout the year and additional hours during event weeks., • Exceptional knowledge of Oak Hill's food and beverage standards and host operating procedures., • Exceptional communication abilities to direct the flow of the dining room with the supervision of management., • Prepares and prints a floor plan with the direction of Donald Ross Pub management. Ensures tables are assigned according to the floorplan and match up with the reservation sheet., • Reviews all reservations in the point of sales system (Jonas) prior to each meal period. Makes note of special occasions and/or dietary requirements of members and guests dining at the Club. Relays information to servers accordingly., • Ensures all menus are accurate and clean prior to service., • Greets each member and guest during service and ascertains the name, party size and any special requirements., • Controls the flow of seating to ensure top level service and the success of the service team., • Maintains a neat and orderly work environment., • Assists servers, server assistants, food runners and bar staff as needed throughout service., • Assists members and guests with questions and directions., • Accepts reservation requests in accordance with Oak Hill policies., • Carries out bylaws and policies set by the Board of Directors., • High school or equivalent education required. Licenses and Special Requirements • Valid driver's license., • Food safety certification., • Alcoholic beverage certification. Physical Demands and Work Environment • Regularly exposed to moving mechanical parts and outside weather conditions., • Occasionally exposed to wet and/or humid conditions; high, precarious places; extreme cold; extreme heat. The noise level in the work environment is usually moderate to loud., • Able to meet and perform the physical requirements of the job and to work effectively in an environment that is typical of this position., • Frequent lifting, bending, climbing, stooping, and pulling., • Must be able to lift 75 pounds., • Must be 18 years of age., • Must be able to follow written and verbal instructions., • Must have a reliable form of transportation to and from work. General Information Scheduled Shifts: Year-round position. Days and hours are based on club operations and weather conditions. Wage: Competitive wage, based on experience