Overnight Room Service Server
28 days ago
Miami Beach
Job Description A beloved hotel with an enviable oceanfront location is now even better, following a $50 million renovation. Our newly redesigned Loews Miami Beach Hotel includes all-new touchpoints throughout the property. Welcome to a South Beach Icon, Reimagined. Job Specific Room Service: • Prepares silver, room service trays, coffee etc. at start of and throughout shift, as required, • Presets trays and carts as required throughout shift. Prepares each tray for specific order requirements, • Checks all Room Service Orders for accuracy and completeness prior to departing kitchen, • Delivers Room Service Orders to guestroom in a timely manner, • Sets up and serves order in guest room, according to guest preference and Loews Hotels Standards, in a polite professional manner, • Obtains proper charge authorization or payment for orders delivered, • Completes all necessary paperwork accurately and legibly, • Picks up soiled Room Service trays and carts from guestrooms and corridors as needed, • Cleans and maintains Room Service area and equipment, • Inventories guest room Refreshment Pantries to determine consumption by guest, • Prepares Refreshment Pantry charge ticket and forwards to appropriate cashier for billing to guest account, • Replenishes Refreshment Pantry items consumed, • Inspect Refreshment Pantry contents and maintains freshness of product, • Cleans and maintains refreshment pantry appearance to established standards, • Removes consumed amenity items and/or Room Service trays from guest rooms, • Completes DND/No Service, inventory and in-house guest list paperwork and reports, • Communicates discrepancies regarding Refreshment Pantry usage to Captain, • Retrieves orders for processing of guest valet from guest rooms according to hotel policy, • Verifies accuracy and completeness of information on valet ticket received from guest, • Completes necessary log entries to record receipt of guest valet order, • Sorts, separates and tags guest valet articles for processing by laundry/dry cleaner, • Organizes cleaned and processed guest valet orders for return to guest, • Inspects and verifies completeness of valet order being returned to guest, • Returns completed valet orders to guest room according to established hotel procedure, • Completes required log entry to document return of guest valet order to room, • Completes required set up / preparation, at beginning of shift, • Inspects all equipment prior to and at end of shift, reports any needed repairs to supervisor, • Inventories supplies at beginning of shift, obtains supplies necessary to support forecasted level of business, • Performs delivery, placement and any required set up of amenities and/or equipment requested by guest, • Completes assigned closing duties at end of shift, • Promotes and applies teamwork skills at all times, • Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance, • Is polite, friendly, and helpful to guests, management and fellow employees, • Executes emergency procedures in accordance with hotel standards, • Complies with required safety regulations and procedures, • Attends appropriate hotel meetings and training sessions, • Maintains cleanliness and excellent condition of equipment and work area, • Complies with hotel standards, policies and rules, • Recycles whenever possible, • Remains current with hotel information and changes, • High School diploma or equivalent, • One plus years experience as Food Service /Room Service Attendant in quality food service/hotel operation, • Thorough knowledge of quality food service techniques and standards, • Exceptional guest service attitude and abilities, • Ability to lift and carry food service trays weighting 35+ pounds