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Job Description▶︎ Job Details: • Job Title: IT Project Leader / IT Support - Japanese, • Client: IT Services, • Working Location: NY 10022, • Working Style: Hybrid, • Salary: $70,000 - $75,000/year, • Benefits: Full Benefits, • Visa Support: Yes, • Language: English ▶︎ What will you do: • Provide advice and assistance to the help desk team as a leader., • Promote excellent customer service, effective response times, and provide expert insights into general support issues., • Enforce quality of service guidelines for dealing with customers, completing services, and overall customer satisfaction., • Ensure an outstanding level of customer service by providing direct IT support to customers via email, phone, or in-person onsite., • Set up and troubleshoot business software and hardware; • Process assigned service requests as operational support;, • Participate in regional and global IT projects. ▶︎ Required Qualifications & Skills: • Extensive knowledge of various business software: Windows OS, Office365, Adobe Acrobat, WebEx., • Great Team Leader, fastt learner, and self-starter, • Ability to multi-task based on priority., • Ability to act proactively with minimum supervision., • Customer-focused, detail-oriented, and with good communication skills with various levels of users., • Have mind and skill to improve IT environment and processes., • Should be able to visit customer’s sites and data center occasionally., • Ready for business travel within the continental United States and South America (1-2 times per year)., • Business level Japanese communication skills are absolutely required for this position; Spanish language skills would be a plus. Experience • Over 5 years of user support and small team lead experience (up to give members)., • Windows-based LAN/WAN/Remote Access support experience., • Managing and troubleshooting with iOS-based devices, conference systems, MS Surface, and HP laptops. Certifications -Certifications- • Microsoft or other IT Vendor certifications, • PMP or equivalent certifications 2sdqGtMrd0

Job Description ▶︎ Job Details: • Job Title: Associate Help Desk Specialist, • Client: Banking Industry, • Working Location: New York, NY, • Working style: On-site, • Employment Type: Part-time, • Salary: $30-40/h ▶︎ Position Overview: There will be 3 shifts you will be working. (Schedule will be fixed 2weeks advance- 4weeks before holiday season) 1st shift: 6AM-3PM 2nd shift: 4PM-12AM 3rd shift: 12AM-8AM 2-3 days/week for 1st shift *Up to 30 days/year for 2nd & 3rd shift Occasional shift change is expected. Requested for travelling to Washington DC, Boston, or Atlanta (1-2 times a month) ▶︎ What will you do: include, but are not limited to support/management/installation of the following: • Applications: Experience with common Enterprise Software (Microsoft Office Suite, VMWare, Adobe Products, Various Browsers, Antivirus, Patching Laptops, etc.), • Hardware: Experience troubleshooting and replacing PCs, VMWare and HP thin Clients, and components, • Mobile Devices: Familiarity working with Android or iOS operating systems to assist users with Enterprise applications such as Email, remote access, etc., • Operations Monitoring: Comfortable following documented procedures, escalating appropriately as necessary; Able to document needed changes and updates in procedures, and raise needed changes as appropriate; Able to appropriately escalate issues for resolution, • Ability to multitask several ongoing issues. This involves the ability to assess priority and make appropriate decisions quickly and effectively., • Excellent written and verbal communication skills in English, • Visibility: Requires that onsite issues be addressed in person, in a professional, personable and efficient manner, • Scheduling Flexibility: This role needs occasional weekend work, • Prioritize service requests and assign support tickets as appropriate, • Support, coach, and train end-users as well as IT colleagues, • Other duties as assigned by management, • Linking pin to specialists at 2nd level support, operations, suppliers, etc., • Create and update work instructions processes, guidelines & knowledge base articles, • Install and deliver IT hardware, repair equipment, and maintain inventory of spares, • Communicate with different departments and liaise between end-users and IT colleagues, • Recognize incidents patterns and drive root cause analysis and corrective action completion to help eliminate disruption of services, • Provide phone and hands-on support to Client employees, • Education: Information Technology (Associate) degree or equivalent job experience, • Experience At least 3-5 years experience with PC and Application Support;, • Strong knowledge of Microsoft Windows; Use of Active Directory Users and Computers., • Experience working in a Virtualized environment; preferably VMWare, • Strong PC hardware troubleshooting skills, • Strong problem troubleshooting skills. Able to research, diagnose, and resolve complex issues, • Strong organizational skills, • Familiarity with Android and iOS Operating systems for Mobile devices, • Detail orientation – needed to complete long or detailed tasks, • Scripting Ability Helpful, • Helpful: Cisco Telephony (Call Manager, Voicemail, etc.), • Ability to multitask several ongoing issues. This involves the ability to assess priority and make appropriate decisions quickly and effectively., • Excellent written and verbal communication skills, • Ability to demonstrate processes, and tasks to end-users, • Must work well in a high-pressure environment and keep cool under stress, • Willing to travel within the US (a few times a year) Powered by JazzHR a2VXzu5eDN