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Title: Residential Aide Schedule: CURRENT SHIFT PRIORITY is 4pm - 12am. Varying shifts available: 8AM – 4PM, 4PM - 12AM, or 12AM – 8AM (Must be available to work weekend shift); 9am -5pm Location: Bronx and Brooklyn sites Reporting to: Director of Operations Salary: $38K-$40K for FT; PT also available The Mission: The 163rd Street Improvement Council’s mission is the provision of resources to improve individuals’ quality of life. We offer Strength Support, and Stability, not only for those on the journey from homelessness to fully appropriate housing, but to a complete continuum of humanity. From pre-natal care, through end of life planning; for individuals who are low-income, formerly homeless, veterans, recently released from incarceration, LGBTQ; or with special physical, cognitive, or developmental needs, the 163rd Street Improvement Council offers resources, referrals, and direct services to help. Whenever possible, we provide direct assistance, but we also rely on cooperative measures, advocacy, and education. Our goal is to spur the transformative process through access to services, treatment, education, advocacy, and training so that, individually and collectively, all people will enjoy fuller and more abundant lives. The Company: Created in 1965, the 163rd Street Improvement Council, Inc. (or the Council, as we like to call it) involved itself in the fight against community deprivation of resources in the South Bronx. Determined to make a difference in the lives of the residents, the Council began to create affordable housing in the community. The Facility: The 163rd Street Improvement Council operates homeless shelters funded by New York City’s department of homeless services each shelter offers clients a supportive, structured, therapeutic, safe, and drug-free facility. homeless (often mentally ill and substance-abusing) men and women are provided with comprehensive services to stabilize their condition to successfully transition into permanent and/or supported housing. The Glo Sanctuary Shelter is located in the Brooklyn. Specific Requirements: This is a full-time shift position. Staff may be asked to adjust their work schedule depending on the operational needs of the site. Residential Aide Duties: Complete intakes for new clients and provide orientation to the facility and DHS rules and regulations. Collect and make copies of client identification and other documents necessary during initial intake. Maintain required documentation in case records in writing and computer database (CARES) and update client’s records in accordance with governmental and agency policy. Perform hourly area inspections to ensure that shelter rules are adhered too. Performs the day- to- day monitoring of the residents’ on-site activities. Performs inspections of the facility and immediate neighborhood, and documents/reports any incidents. O Standard: This task is completed on an hourly basis. O Standard: Incidents and reports need to be submitted on the day the report/incident is taken. Monitor sitting areas, laundry rooms and cafeteria to ensure all clients are adhering to shelter rules Assists in the planning and organization of recreational activities, events and outings. Assist clients in daily living skills; wakes the clients as needed, provide clothing and personal care items to client. Remind clients of daily schedule, appointments etc. Ensures that the clients are out of the dormitories records in accordance with governmental and agency policy. Secure the clients’ personal property and maintains a detailed inventory of the clients’ belongings. Observe the behavior of clients, reporting any unusual behavior to the case management and clinical staff. Attend and participate in all required agency meetings: staff meetings, house meetings, in- service training and weekly/bi-weekly case review Assists in the Cafeteria with meals being served to clients at breakfast, lunch and dinner Performs other duties as assigned by the Residential Aide Supervisor or other supervisory staff. Qualifications:  A High School Diploma or GED required  1 year of experience working with homeless mentally ill adults or other special needs population  Excellent oral, writing and listening skills  Knowledge of Microsoft Office Suite, especially e-mail, Word and Excel: computer literate  Bilingual or multilingual a plus Education/License:  High School Diploma or GED required. Associate Degree preferred  Food handlers certificate a plus

Summary/Objective: The Employee Relations Manager is responsible for fostering a positive workplace culture, enhancing career development, and improving overall employee engagement. This role involves developing and implementing engagement strategies, overseeing disciplinary actions, and ensuring effective communication between employees and management. The ideal candidate will have a strong background in human resources, excellent interpersonal skills, and a proactive approach to addressing employee concerns and promoting a harmonious work environment. Classification: Non-exempt (overtime eligible) Hybrid Schedule – 3 Days in the office/2 days’ work from home 30% Travel throughout the RE portfolio Essential function/Responsibilities: duties include but are not limited to the following: • Create the training and development programs that will be implemented for the team members, including orientation, departmental training, legally required training, etc. Ensure this calendar continuously evolves and that there is consistent participation. • Develop and facilitate learning and development programs that align with the company's goals and employees' career aspirations. • Recommends resources to address development needs and monitor progress. • Identify training needs and coordinate professional development opportunities to support employee growth and satisfaction. • Plan and organize events, activities, and initiatives to foster team building and a positive company culture. • Work with the Executive Vice President of Human Resources and manage the disciplinary action process, ensuring fair and consistent application of policies and procedures. • Conduct thorough and objective investigations into employee complaints and allegations, ensuring all concerns are addressed promptly and fairly. • Maintain detailed records of all investigations, including findings and actions taken. Address and resolve employee conflicts and grievances in a timely and professional manner, maintaining a positive work environment. • Ensure that company policies and procedures are communicated effectively and adhered to by all employees. • Oversee the annual performance evaluation process, ensuring consistency and fairness. • Work with managers to ensure they provide constructive feedback and support employee development. • Track and analyze engagement metrics and trends, providing regular reports and recommendations to management. • Conduct data collection and analysis to support operational decisions. • Assist in succession planning. • Support the Human Resources team with department goals. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Competencies: • High attention to detail, especially when handling disciplinary actions and documentation. • Strong organizational and time management skills, with the ability to manage multiple priorities effectively. • Ability to analyze data, identify trends, and make informed recommendations. • Expertise in creating and implementing learning and development programs to enhance employee skills and career growth. • Skilled in guiding managers to provide effective and constructive feedback during performance evaluations. • Ability to conduct thorough and objective investigations and document findings meticulously. Education and Experience: •** Bachelor’s degree** in human resources, Business Administration, or a related field** is a must** • Background in Real Estate Property Management desired, Affordable Housing is a plus • SHRM/SPHR certification essential • Ideally be Bilingual - Spanish • Minimum of 3 years of human resources experience, focusing on performance, development, and disciplinary actions • Knowledge of the nine-box grid for talent management and succession planning • Strong understanding of employment laws and regulations

JOB TITLE: Patient Care Coordinator STATUS: ☐ Exempt ☒ Non-Exempt DIRECT REPORTS: ☐ YES ☒ NO REPORTS TO: Operations Program Manager CLINICAL: ☒ YES ☐ NO DEPARTMENT: Operations JOB SITE: All MMD Centers ** PRIMARY PURPOSE** Represent the company as the center’s first point of contact, greeting patients and key stakeholders upon entry into the center and via phone and digital communications. Accurately complete patient registration, insurance verification and patient collections. Drive a positive patient experience through execution of clinical and administrative duties. ** ESSENTIAL JOB DUTIES** Primarily accountable for specific functions and results. Ranked by descending order of importance. Not exhaustive and subject to change as necessary RANK ESSENTIAL FUNCTION DESCRIPTION Clinical Responsibilities Approximately 80% 1. Greet patients upon entering the center. 2. Register patients for visits carefully and efficiently. 3. Verify patient insurance and collect patient payments accurately. 4. Answer and route phone calls, taking and delivering messages as needed. 5. Respond to and resolve patient questions and issues, as needed. 6. Document patient information in the EMR accurately and completely. 7. Direct patient throughput and flow in the waiting area, engaging in patient service recovery, as needed. Administrative Responsibilities Approximately 15% 1. Organize office supplies at the front desk according to company best practice, restocking as needed. 2. Ensure the cleanliness and appearance of the waiting area for patients. 3. Complete daily procedure checklists. 4. Maintain 100% compliance with company trainings and policies. 5. Welcome new team members and provide support, as needed. 6. Engage in local marketing and marketing events, as needed. 7. Respond to and execute on email communications timely. Additional Responsibilities/Cross-Training Approximately 5% 1. Assist with intake duties when back-office staff are not available, including but not limited to: a. Collecting vitals, physical stats, and medical history. b. Performing point-of-care testing. c. Retrieving lab and ancillary test results for review by provider. d. Documenting any clinical services performed in the EMR. e. Ensuring patients are roomed, examined, and discharged timely. 2. Additional responsibilities as assigned. LICENSES & CERTIFICATES N/A – No licenses or certifications required. ** ** ** EDUCATION, COMPETENCIES & EXPERIENCE** 1. High school diploma or equivalent (minimum required). 2. Minimum of one (1) years’ experience working in a customer service setting, preferably in healthcare. 3. Strong customer service skills with a friendly and positive/enthusiastic presentation. 4. Strong attention to detail while maintaining a high level of organization. 5. Ability to work effectively with multiple managers and key stakeholders in a fast-paced environment. 6. Excellent interpersonal, communication, and diplomacy skills – team player who takes initiative and maintains a professional demeanor across all interactions. 7. Fluency in Spanish, Bengali, Arabic, Creole, French, or Hindi, a plus. ** PHYSICAL DEMANDS** Computer work which may require repetitive motions and remaining in a stationary position for extended periods of time Positioning, transporting, and/or installation of equipment or materials with weight load of up to 25lbs Traverse across different areas of the office/clinic and/or to different office/clinic locations Observation of details at close range (within a few feet of the observer) ** EQUAL EMPLOYMENT OPPORTUNITY STATEMENT** ModernMD is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. ModernMD makes hiring decisions based solely on qualifications, merit, and business needs at the time. EMPLOYEE ACKNOWLEDGEMENT I have reviewed this job description and understand all my job duties and responsibilities. I am able to perform the essential functions as outlined. I understand that my job may change on a temporary or regular basis according to the needs of my location or department without it being specifically included in the job description. If I have any questions about job duties not specified in this description that I am asked to perform, I should discuss them with my immediate supervisor or a member of the Human Resources staff. I further understand that future performance evaluations and merit increases to my pay are based on my ability to perform the duties and responsibilities outline in this job description to the satisfaction of my immediate supervisor.

Are you naturally competitive? Do you love the recognition and rewards that come from being the absolute BEST at what you do? Do you get excited to take on new challenges and develop new skills? If the answer is yes, then WE WANT YOU! We NEED sports-minded candidates who understand that success comes from hard work and dedication, and we NEED people who are willing to put in the hard work required to perfect their craft. We're a privately-owned boutique marketing and sales firm that works with some of the largest national and international clients. We will train top employees into management roles, after which they will manage an entire client and branch independently. Candidates will be trained in: - Basic marketing, sales, and advertising practices - Team development and executive coaching - Territory management, client management, team management - Hiring and human resources - Public speaking and delivering face to face presentations to new prospects Our future management executives will be given access to our exclusive mentorship program and will have access to a WORLDWIDE network of successful industry professionals. We believe in a work-hard, play-harder philosophy! If you miss the pre-game excitement of the locker room and are looking for a company culture that is fun, energetic, and and committed to WINNING, apply today! Successful Candidates Can expect: - PAID travel opportunities to large national and international markets (NYC, Chicago, Miami, London, and more!) - Regular performance-based office competitions - past prizes have included trips to Miami, Helicopter rides and custom suits - Company outings to sporting events, pool parties, BBQs, holiday parties, etc. - Weekly team outings - A friendly, open-door policy and a supportive and accessible management team Positions must be filled ASAP to meet and EXCEED our clients' expectations for the new year. Apply today for IMMEDIATE consideration! Local candidates with open availability will be prioritized.