Logistics Operations Customer Service
hace 4 días
Grand Prairie
Role & Responsibilities: • Responsible for ensuring that all client requested milestones and metrics are being met to exceed client expectations. Work closely with origin or destination stations to proactively identify and solve any issues that may be lead to service failures. Proactively drive quick resolutions., • Monitor day-to-day account business operations and freight tracking to ensure Morrison meets KPI metrics., • Assist stations as needed on various tasks including data entry, arrival confirmations, broker notifications, appointment arrangements, arrangement of delivery trucks, billing issues, claims etc., • Maintain weekly, monthly, yearly transit data and compile into weekly reports on prior week performance., • Implement on-boarding of new business and enforce client specific SOP’s to ensure compliance throughout Morrison Organization., • Communicate updates, issues, and solutions to client contacts as needed and serve as local point of contact for account and within Morrison., • Become fluent with the account’s requirements and on Morrison’s capabilities and strengths., • Gather and analyze data elements required for reporting and Customer Business Reviews., • Other duties as assigned by management. Qualifications: · Minimum 3 years’ experience in International Freight Forwarding industry, with an emphasis of working knowledge in ocean operations for export and import. • Excellent organization, analytical, written, and oral communications skills., • Korean-speaking is ideal., • Strong time management skills and the ability to multi-task and prioritize in a fast-paced environment, while exercising sound judgement., • Ability to think creatively and strategically to solve complex problems., • Must be a confident self-starter who can develop effective business relationships, both internally and externally., • Candidates must be self-motivated, customer service oriented, and eager to ensure the success of the team., • Ability to function independently, with minimal supervision, and thrive within a fast-paced and sometimes ambiguous environment., • Excellent computer knowledge, advanced Microsoft Office proficiency. Role & Responsibilities: • Remain informed of current export issues, regulations, and laws through the attendance of compliance training sponsored by the government and industry experts., • Familiarize appropriate division staff with international trade laws and regulations., • Monitor international inbound and outbound orders; investigating and expediting those orders which have been delayed. This includes performing sanctions and export control checks on held shipments., • Prepare, update, and retain requisite domestic and international export documentation., • Comply with all TSA regulations and monitoring of the following but not limited to:, • Training, • IACMS Portal, • Internal Export Compliance Audits, • TSA Audits, • TSA/ Export Compliance Trainings, • Remain up-to-date on all relevant international trade regulations, export controls, and sanctions., • Interpret and ensure compliance with government regulations such as ITAR (International Traffic in Arms Regulations), EAR (Export Administration Regulations), Foreign Trade Regulations (FTR), and other trade compliance laws., • Maintain and implement effective controls for the compliant handling of hazardous materials (dangerous goods) cargo., • Assess and mitigate risks associated with export compliance, including potential fines or penalties., • Implement internal controls to minimize compliance risks., • Conduct regular internal audits to ensure compliance with policies and procedures., • Maintain accurate and complete records related to export transactions., • Prepare and submit required reports to regulatory authorities., • Generate internal reports to provide insights into compliance performance., • Stay abreast of industry best practices and implement continuous improvement initiatives., • Proactively identify areas for improvement in the export compliance process. Qualifications: • Bachelor’s degree from an accredited college, or related field or combination equivalent work experience., • Minimum 5 years of work experience in the freight forwarding industry., • Knowledge of import and export both ocean and air operations management., • Experience with hazardous materials (dangerous goods) cargo., • Excellent computer knowledge, advanced Microsoft Office proficiency, and experience with Cargowise is ideal., • Good communication skills, both verbal and written., • Capable of managing a healthy amount of stress coming from customer deadlines and unforeseen circumstances., • Ability to work independently and as part of a team., • Strong business acumen with a keen aptitude to quickly assimilate new information., • Excellent organization, analytical, written, and oral communications skills., • Strong time management skills and the ability to multi-task and prioritize in a fast-paced environment, while exercising sound judgement., • Ability to think creatively and strategically to solve complex problems., • Must be a confident self-starter who can develop effective business relationships, both internally and externally., • Candidates must be self-motivated, customer service oriented, and eager to ensure the success of the team., • Ability to function independently, with minimal supervision, and thrive within a fast-paced and sometimes ambiguous environment. Benefit Information: MEC provides a comprehensive and thoughtfully designed benefits package for full-time employees. These offerings reflect our commitment to supporting and valuing our team. • Healthcare Coverage: Medical, dental, and vision plans., • Retirement Plan: 401(k) with 6% company match after 30 days., • Life & Disability Insurance: Company-paid life insurance plus short/long-term disability coverage., • Time Off: 9 holidays, vacation, sick, and float hours.