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Overnight Front Desk Manager Location: Hudson Yards Hotel, New York, NY Schedule: Overnight shifts, including weekends and holidays About Us Hudson Yards Hotel is a boutique property at the heart of New York City, blending luxury with a warm, personalized guest experience. Our team is passionate about hospitality, and we believe in creating a workplace where everyone feels valued. Your Mission As the Overnight Front Desk Assistant Manager & Acting Manager on Duty, you will be the primary point of contact for guests and hotel operations overnight. You will ensure smooth check-ins and check-outs, address guest concerns, and oversee the front office team to deliver an exceptional guest experience. In the absence of senior management, you will handle operational decisions, resolve guest issues, and coordinate with other hotel departments to maintain seamless service. Key Responsibilities - Guest Services & Front Office Operations - Serve as the Acting Manager on Duty (MOD) overnight, ensuring efficient front office operations and addressing any guest needs. - Oversee guest check-in/check-out process, ensuring proper identification and payment methods are secured. - Supervise and support the front office team, ensuring all guest interactions are warm, personalized, and efficient. - Handle and resolve guest complaints or service issues that cannot be settled by front desk agents, providing timely follow-up. - Monitor and manage VIP guest arrivals and departures, ensuring all special requests are fulfilled. - Motivate and encourage team members to upsell rooms and services, driving additional revenue. Financial & Administrative Duties - Ensure all folio postings, deposits, and settlements are handled properly and in a timely manner. - Maintain accuracy in cash handling, billing, and financial transactions, ensuring compliance with internal audit procedures. - Prepare and distribute end-of-shift reports to senior management and ensure all key information is documented. Hotel Safety & Operations Oversight - Maintain a visible and proactive presence throughout the hotel, monitoring safety and security. - Coordinate with housekeeping and maintenance to address any urgent facility issues overnight. - Ensure all internal policies and security procedures are upheld to maintain a safe environment for guests and staff. What You Bring - 3+ years of front office experience in a hotel environment, with at least 1 year in a leadership or supervisory role. - Strong problem-solving skills, able to handle guest concerns with professionalism and efficiency. - Excellent communication abilities (verbal, written, and body language) to interact with guests, team members, and management. - Ability to work independently and make operational decisions in the absence of senior leadership. - Strong financial acumen, ensuring accuracy in transactions. - Experience using hotel management systems (e.g., Mews, Opera, or similar). - Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint). - Must be legally authorized to work in the United States. Why Join Us? - Opportunity to work in a start-up boutique hotel with a growing and dynamic team. - Gain valuable leadership experience as the overnight Manager on Duty. - Work in a fast-paced, guest-focused environment where every night is unique. If you’re a night owl with a passion for hospitality, apply today and help us create unforgettable guest experiences!
What is your five-year plan? How productive was your last five years? Conflicted with a desire to step out to fulfill your dreams of running your own practice but enjoy the security being part of a larger tried, tested and approved establishment? As a Financial Professional for New York Life, these two worlds seamlessly coexist, opening doors for the entrepreneurial to run your own practice while securely embedded with-in a Fortune 500company with 174 years of market experience. Join the teams of likeminded entrepreneurs. Exchange innovative solutions and ideas, access an expansive portfolio of powerful sales tools designed to multiply and broaden outreach to your client base, to help you grow your client base and help secure client satisfaction and customer’s loyalty. . Desired Skills and Experience · 4-year College Degree · Strong interpersonal skills, customer service focused, doesn’t sweat the “extra mile” · Articulate communicator both verbally and written · Prior sales and/or business experience preferred · High entrepreneurial focus, confident self-starter, innate problem solver, committed lifetime learner · Fully capable of working individually, highly adaptable to a team environment Training, Development & Benefits New York Life combines the latest in cutting edge blended training and development programs designed for a flexible schedule for this type of role, which can make a significant impact to the vision for your 5 career year plan. The NYL multifaceted system includes: · In conjunction with in office trainings, access to New York Life’s online learning portal which houses a comprehensive user-friendly learning experience accessible anytime, anywhere and from any device. Learn when and how you want! · We have Fast Track to Management opportunities for qualified professionals once established in the career. About New York Life As a mutual company, we are accountable only to you. That means we are fully aligned with our policy owners, not with outside investors or Wall Street. This allows us to focus on delivering lifelong value to our customers. As a mutual company, with no investors or outside owners, New York Life is uniquely aligned with our clients’ interests and priorities. New York Life has been around for over 178 years of industry success. We are a Fortune 100 company and are ranked No. 71 in 2023 on the Fortune 500. New York Life is the Largest Mutual Insurer in the U.S1 New York Life has the highest financial strength ratings currently awarded to any U.S. life insurer from all four of the major credit rating agencies: A.M. Best (A++), Fitch (AAA), Moody’s Investors Service (Aaa), Standard & Poor’s (AA+) Source: Individual Third-Party Ratings Reports as of 2023. We have been in business since 1845, and we have a long and impressive track record of helping generations of Americans protect their families and attain their financial goals. That passion and commitment to protection have continued unabated for nearly two centuries. We’ve seen the nation evolve and events that have affected the lives of Americans: from the Civil War, to the 1906 San Francisco earthquake, to the 1929 stock market crash, to September 11, 2001, to Hurricane Katrina in 2005. What does this mean? It means that New York Life is resilient and able to thrive in all economic conditions. This means we’ll always be there for our policy owners, and for future generations. 1 New York Life is the Largest Mutual Insurer in the U.S.: Based on revenue as reported by “Fortune 500 ranked within Industries, Insurance: Life, Health (Mutual),” New York Life Insurance Company is an equal opportunity employer M/ F/ Veteran/ Disability/ Sexual Orientation/ Gender Identity. Job Type: Full-time Pay: $85,000.00 - $105,000.00 per year Benefits: 401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Life insurance Parental leave Retirement plan Vision insurance Compensation Package: Bonus opportunities Commission pay Ability to commute/relocate: Staten Island, NY 10314: Reliably commute or planning to relocate before starting work (Required) Experience: Customer service: 1 year (Preferred) Work Location: Hybrid remote in Staten Island, NY 10314