Chief of Staff to the CEO – Zyter | TruCare
16 hours ago
Princeton
Chief of Staff to the CEO – Zyter | TruCare Location: Princeton, NJ (Hybrid) Reports To: Chief Executive Officer Status: Full-time, Exempt About Zyter|TruCare Zyter|TruCare is a population health platform that blends technology, agentic AI, and clinician-led services into one cohesive ecosystem. We help payers and providers run Utilization, Case, and Disease Management on a single platform. Then layer AI to orchestrate work and reduce manual effort. We’re trusted across commercial and government markets, serving 56M+ members and patients with 1,700+ people and 50+ customers. Our products provide the operating system for payer and provider operations, an “integrated equation” of Digital Platform + AI Orchestration + Clinical Services that simplifies work, improves decisions, and delivers outcomes. Our agentic AI sits alongside our NextGen platform or existing systems to orchestrate tasks, route next-best actions, and keep humans in the loop with governance and auditability. The goal: real-time, modular workflows that scale across teams and channels, so organizations move faster without ripping and replacing Role Summary The Chief of Staff (CoS) serves as a strategic, operational, and execution partner to the CEO—driving alignment, clarity, and momentum across the company. This role is designed for a high-capacity operator who can translate vision into execution; enforce operating cadence; manage cross-functional follow-through; and ensure the CEO’s priorities are delivered with speed, quality, and accountability. The CoS will help run the business day-to-day: owning goal tracking, operational reviews, budgeting follow-ups, FY26 planning workstreams, board/chairman reporting, and special strategic initiatives. This leader will work across Product, Engineering, Innovation, Client Success, Growth, and Services—ensuring the company advances the Margin–Moat–Magnet agenda and accelerates Symphony/NextGen execution. Key Responsibilities 1. CEO Office & Operating Rhythm • Serve as the CEO’s right hand—anticipating needs, removing barriers, and ensuring organizational focus on the highest-value priorities., • Run the weekly, monthly, and quarterly operating cadence across the company (L1/L2 meetings, staff meetings, initiative reviews)., • Drive follow-ups, decisions, and accountability across teams; ensure commitments are tracked and delivered., • Create clarity and synthesis for the CEO: briefing documents, issue summaries, pre-reads, talking points, and strategy positioning. 2. Budgeting, Forecasting & Operational Follow-Through • Partner with Finance to ensure planning cycles, budgeting, headcount requests, and investment approvals remain on track., • Monitor financial performance against plan; track variances; ensure leaders are closing gaps., • Maintain dashboards that tie spend and resource allocation directly to outcomes (Margin–Moat–Magnet framework). 3. FY26 Planning & Enterprise Reporting • Lead coordination and consolidation of FY26 business plans, including product, engineering, innovation, client success, and services., • Translate high-level strategy into sequenced, measurable workstreams with clear milestones and interdependencies., • Develop and maintain enterprise scorecards, operational KPIs, and CEO dashboards. 4. Board & Chairman Communications • Own preparation for board meetings, chairman updates, and investor-style reporting., • Draft board narratives, CEO letters, progress updates on Symphony, NextGen, Services, and financial outlook., • Coordinate with Finance, Product, Engineering, and Strategy to produce crisp, data-backed, executive-ready materials. 5. Strategy, Alignment, and Acceleration – TruCare NextGen execution lifecycle – AI innovation and prototyping (Delta team) – Services/clinical operations integration – Partnerships, GTM pushes, and cross-enterprise transformation • Drive cross-functional alignment—ensuring Product, Engineering, CS, Growth, and Services are synchronized and executing at pace., • Identify bottlenecks early and create CEO-backed interventions to unblock progress. 6. Internal Communications & Leadership Enablement • Partner with the CEO on messaging, positioning, and communication to leadership and broader teams., • Draft strategic communications, town hall content, leadership narratives, and cultural reinforcement messages., • Ensure the organization understands the priorities, progress, and rationale behind key decisions. 7. Special Projects & M&A Support • Lead or support high-priority special initiatives directly sponsored by the CEO (e.g., acquisition integration, federal programs, platform launches)., • Support due diligence and post-merger integration activities in collaboration with Finance, Strategy, and relevant business leaders. Qualifications • 8–12+ years of experience in management consulting, strategy, operations, or Chief of Staff roles—preferably in healthcare, AI, SaaS, or managed services., • Exceptional project management and cross-functional leadership capability; proven ability to drive execution across engineering, product, and operations., • Outstanding communication skills (written, verbal, executive presence); able to write board-level material., • Strong analytical and financial acumen: budgeting, modeling, KPI tracking, scenario analysis., • Ability to navigate and prioritize in a high-velocity environment; comfortable with ambiguity, context switching, and complex problem-solving., • High integrity, sound judgment, and the ability to maintain confidentiality at all times., • Bias for action—high-urgency, resourceful, detail-oriented, and unafraid to hold teams accountable. Success Looks Like • The CEO’s priorities are translated into organizational action with clear owners and timelines., • The FY26 plan is delivered with discipline, clarity, and cross-functional buy-in., • Board and chairman reporting is crisp, predictive, and trusted., • Leadership operates on a consistent cadence with strong follow-through and measurable results., • Symphony, NextGen, and Services initiatives accelerate due to improved alignment and reduced friction., • Zyter’s operating model becomes more disciplined, data-driven, and outcome-oriented.