Systems Engineer
20 days ago
Redmond
Job DescriptionAbout MAQ Software We exist to build great software. It’s our shared purpose and brand promise to our customers. As a Microsoft Fabric Featured Partner, MAQ Software enables leading companies to accelerate their data and AI initiatives. We work with 25 Fortune 500 companies, emphasizing enterprise customers. As a premier supplier to Microsoft for two decades, our clients benefit from our extensive insights into the platform and engineering practices. Microsoft has awarded us eleven specializations for meeting their highest standards of service. MAQ Software is strategically aligned with Microsoft Corporation and uses Microsoft technical stack. We are a Microsoft Fabric Featured Partner and many of our customer solutions use Microsoft Azure, Microsoft Fabric, and Microsoft copilots. Our clients choose us for our commitment to consistent outcomes, reduced time to market, and a transparent workflow. They benefit from daily software updates, agile practices, domain expertise, and quickly implemented feedback. With globally integrated teams in Plano, Texas, Redmond, Washington, NOIDA, Mumbai, and Hyderabad, India, we deliver solutions with increased velocity and tech intensity. Our dedication to customer success has led to sustained growth, recognized by Inc. magazine listing us on the Inc. 5000 list twelve times – a rare honor. Engineering Culture At MAQ Software, we foster a strong engineering culture with a can-do attitude. Our key managers come from excellent educational backgrounds and have significant experience in growing a company and mentoring software engineers. Due to our smaller size, we are agile and able to adopt the latest technologies and computing trends ahead of larger industry players. As a part of our globally distributed engineering team, our engineers gain exposure to the latest software engineering practices and fast development cycles, providing them with the opportunity to work on challenging technical problems that utilize cutting-edge technologies for fast-paced software delivery. Our collaborative and supportive work environment encourages innovation and growth, making our company an exciting and rewarding place to work. Key ResponsibilitiesCloud Infrastructure and Azure Management (30%) • Deploy and manage Azure infrastructure using Infrastructure as Code (IaC) with ARM templates and Bicep, • Implement Azure Well-Architected Framework principles for reliability, security, cost optimization, and performance, • Monitor and optimize Azure resources including virtual machines, storage, and networking components, • Implement Azure governance policies and ensure compliance with organizational standards, • Support Azure DevOps pipelines and automation for infrastructure deployment, • Optimize cloud costs and resource utilization through monitoring and rightsizing, • Set up and manage infrastructure for Large Language Model (LLM) deployments and AI workloads, • Administer Microsoft Fabric environments including workspace management and capacity allocationUser Support and Help Desk (25%), • Provide technical support for Windows 11 systems and Microsoft 365 environment, • Troubleshoot hardware and software issues for engineering teams, • Manage user accounts, permissions, and access controls, • Support conference room technology and collaboration tools, • Create and maintain Copilot chatbots to provide automated user support, • Monitor and optimize chatbot performance to improve user experienceNetwork Infrastructure Management (15%), • Deploy and configure enterprise network equipment including switches, routers, and wireless access points, • Ensure high availability for mission-critical connections, • Perform network upgrades and maintenance during scheduled windows, • Install and configure network cabling and connectivity infrastructure, • Troubleshoot connectivity issues across office locations, • Maintain network documentation and infrastructure organization, • Coordinate with Internet service providers for connectivity issuesSecurity Operations (15%), • Implement and maintain security protocols for network infrastructure, • Manage endpoint security using Microsoft Intune for device management and compliance, • Deploy and configure Microsoft Defender for endpoint protection and threat detection, • Conduct security assessments and vulnerability management, • Ensure system security compliance for business data protection using Microsoft security stack, • Implement and monitor backup and disaster recovery procedures, • Configure and manage Intune policies for mobile device management and application protection, • Monitor Microsoft Defender security alerts and respond to threats across the environment, • Maintain physical security systems and access controlsTraining, Infrastructure Planning and Documentation (15%), • Plan and implement IT infrastructure upgrades and improvements, • Maintain comprehensive documentation of network topology and systems, • Develop and update standard operating procedures, • Participate in capacity planning and technology refresh cycles, • Create and maintain disaster recovery and business continuity plans, • Pursue ongoing training and certifications to stay current with Microsoft technologies and industry best practicesTechnical Requirements, • Cloud Infrastructure: Experience with Azure deployment, management, and Infrastructure as Code (ARM templates/Bicep), • Microsoft Fabric: Knowledge of workspace management, data pipelines, and analytics workload administration, • Network Infrastructure: Hands-on experience with enterprise networking equipment and managed systems, • Security Systems: Experience with Microsoft security stack including Intune, Defender, and Purview, • Windows Environment: Strong knowledge of Windows 11 OS and Microsoft 365 administration, • AI/LLM Infrastructure: Understanding of infrastructure requirements for Large Language Model deployments, • Automation: Experience with chatbot development and automated support systems, • Troubleshooting: Excellent diagnostic skills for hardware, software, network, and cloud infrastructure issues, • Documentation: Ability to create and maintain technical documentation and proceduresExamples of IT Projects You'll Support, • Azure Infrastructure Management: Deploying and optimizing Azure resources using Infrastructure as Code (ARM templates/Bicep) while implementing Well-Architected Framework principles for enterprise workloads, • Microsoft Fabric Administration: Managing workspace environments, data pipelines, and analytics workloads while optimizing compute resources and implementing governance policies, • LLM and AI Infrastructure: Setting up and maintaining infrastructure for Large Language Model deployments and AI workloads on Azure platform, • Automated User Support: Creating and maintaining Copilot chatbots for help desk automation while providing technical support for Windows systems and Microsoft 365 environments, • Enterprise Network Operations: Deploying network equipment, managing connectivity across office locations, and ensuring high availability for mission-critical business systems, • Microsoft Security Stack Implementation: Managing endpoint security with Microsoft Intune, threat detection with Microsoft Defender, and data security with Microsoft Purview across globally distributed teamsQualifications, • Bachelor's degree in Electrical Engineering, Computer Engineering, or Computer Science, • 1-3 years of experience in systems engineering, network administration, or infrastructure operations, • Experience with enterprise networking equipment and security systems, • Strong troubleshooting and problem-solving skills, • Excellent communication skills and ability to work with technical and non-technical teams, • Ability to work independently and manage multiple priorities, • Experience with mission-critical systems and understanding of business impactBenefits, • Annual salary range ($60,000 – $100,000), • 401(k) plan with employer match of 50% up to 6% of your salary and immediate vesting, • Paid Time Off (PTO), • Comprehensive medical, dental and vision benefits package, • Work with a talented and experienced engineering team in our Redmond office, • Opportunity to work with cutting-edge Microsoft technologies including Microsoft Azure, Microsoft Fabric, and AI/LLM infrastructure, • Professional development opportunities including training and certifications., • Collaborative environment with globally distributed teams across multiple time zones
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