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  • Enrollment & Customer Experience Coordinator
    Enrollment & Customer Experience Coordinator
    1 month ago
    Full-time
    Roselle Park

    Job Title: Enrollment & Customer Experience Coordinator Location: Fusion Dance Centre Reports To: Studio Director / Operations Manager Employment Type: Full-Time (may include evenings & weekends) Position Overview The Enrollment & Customer Experience Coordinator is the primary point of contact for new and returning students and families. This role is responsible for managing the enrollment process, delivering exceptional customer service, and ensuring a positive experience that reflects Fusion Dance Centre’s values of creativity, community, and excellence. Key Responsibilities 1. Enrollment Management • Respond to inquiries regarding class schedules, pricing, and program offerings., • Guide new students and families through the enrollment and registration process., • Manage re-enrollments, waitlists, and class placements., • Maintain accurate student records and class rosters using the studio management system., • Track incoming leads and follow up to maximize enrollment growth and retention. 2. Customer Experience & Communication • Welcome students and parents warmly in person and via phone/email., • Provide clear, professional communication about studio updates, policies, and events., • Address concerns or questions promptly, escalating when necessary., • Help create a supportive, friendly, and family-oriented studio environment. 3. Front Desk & Administrative Support • Manage daily front desk operations during class hours., • Process payments, billing inquiries, and account updates., • Assist with recital preparations, workshops, and studio events., • Coordinate with instructors and staff to ensure smooth class flow., • Maintain cleanliness and organization of the lobby and reception area. 4. Marketing & Engagement Support • Assist with social media posts, email newsletters, and promotional materials., • Support open houses, trial classes, and community events to attract new students., • Collect and track customer feedback to improve services and programs. Qualifications • Associate’s or Bachelor’s degree preferred (Business, Communications, Marketing, or related field)., • Previous customer service, sales, or administrative experience required; performing arts or fitness environment is a plus., • Strong communication, interpersonal, and problem-solving skills., • Detail-oriented with excellent organizational and multitasking abilities., • Proficiency in Microsoft Office, Google Workspace, and CRM/studio management systems (e.g., Jackrabbit, MindBody)., • Positive, friendly attitude and a genuine interest in dance and community culture. Work Schedule • Must be available during studio operating hours, including afternoons, evenings, and select weekends. Compensation & Benefits • Competitive salary based on experience., • Employee discounts or complimentary studio classes., • Opportunity for growth within the studio’s administrative and customer service team.

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  • Receptionist / Administrator
    Receptionist / Administrator
    1 month ago
    $16–$21 hourly
    Part-time
    Manhasset

    Position: Dance Studio Receptionist About Starry Ballroom Starry Ballroom is a premier dance studio in Manhasset, NY, dedicated to providing exceptional dance instruction and a welcoming environment for our clients. We offer a variety of private and group classes, and we host special events and parties. We are looking for a highly organized and detail-oriented individual to join our team and help ensure the smooth daily operations of our studio. Position Summary The Studio Operations & Administrative Assistant is a dynamic, hands-on role responsible for the day-to-day business operations of the studio. This position requires a proactive individual who can manage a variety of tasks, including opening and closing the studio, handling administrative duties, and ensuring our space is clean and inviting for all clients and instructors. The ability to work in English and Mandarin Chinese is a key requirement for this role Key Responsibilities/Daily Studio Operations: • Arrive early to open the studio, adjusting temperature, turning on lights, and setting up all necessary equipment (projector, sound system)., • Prepare the studio space for clients and instructors, including arranging refreshments and ensuring all areas are clean and well-maintained., • Manage end-of-day tasks, including cleaning common areas and bathrooms, turning off all electronics, and securely locking the studio., • Serve as the primary point of contact for clients and instructors, • Coordinate class schedules using Wechat, iMessage, and OpenPhone, confirming availability and updating the studio calendar on iCalendar and Wix., • Accurately track and document client class sessions, payments (cash, check, and card), and parking lot rentals using Excel and the Wix platform, • Manage client subscriptions and resolve any discrepancies in class counts, • Assist with the setup and cleanup of studio parties and events, including arranging food and beverages., • Create promotional graphics for events using Canva and manage communications with clients and instructors regarding attendance., • Proven experience in an administrative, operations, or customer service role, • Strong organizational skills and exceptional attention to detail, • Proficiency with Microsoft Excel and a willingness to learn new platforms (e.g., Wix, iCalendar, Wechat), • Excellent communication and interpersonal skills, • Ability to work independently and manage multiple tasks effectively

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