Hotel Overnight Agent, Southland Casino (Hiring Immediately)
23 hours ago
West Memphis
Delaware North Gaming is hiring a full-time Hotel Overnight Agent to join our team at Southland Casino in West Memphis, Arkansas. As a Hotel Overnight Agent, you willbe responsible forperforming all hotel job functions including audit,frontdesk,reservations,giftshop,andhousekeeping during the overnight shift.If you want to work in an exciting, fast paced environment, take a bet on your career and apply to join our team today. $18.00 - $21.00 / hour Information on our comprehensive benefits package can be found at ___. We care about our team members personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including: • Weekly pay, • Training and development opportunities, • Employee discounts, • Reconcile charges and payments, input sales from multiple systems, balance accounts, review deposits, and complete all required shiftclosing reports, • Support guest satisfaction by scheduling services and wakeup calls, reporting maintenance and technology issues, and responding to emergencies according to protocol, • Understand guest folios andadjustas needed while accurately quoting rates, making reservations, posting charges, and monitoring credit limits, • Demonstrateproficiencyin Windows, Microsoft Suite, Versa PMS, Salto Key Systems,HotSOS, Duetto Loyalty, Oasis Loyalty, and other approved applications, • Manage front desk and housekeeping communication by answering calls promptly, recording requests, delivering supplies, andassistingwith room readiness tasks, • Stay informed on group activities, document and report unusual occurrences, troubleshoot basic system errors, and ensureaccurate,timelydocumentation throughout the shift, • Limited night agent experiencerequired;previoushotel front desk or housekeepingexperience preferred, • Customerservice experience isrequired, • Ability to work without direct supervision, • Microsoft Office Suite experience is a big plus, • Good inter