Retail Sales Specialist - Home Outlet
hace 23 días
Rochester
Job Description Job Description Job Title: Customer Service Representative Department: Home Outlet Reports To: Store Manager or Assistant Manager Location: Rochester, New York Position Summary The Customer Service Representative (CSR) plays a key role in creating a positive shopping experience for Home Outlet customers. This position is responsible for greeting and assisting customers, providing knowledgeable product recommendations, processing sales transactions, and maintaining store presentation standards. The CSR supports overall store operations while ensuring a safe and welcoming environment for all. Key ResponsibilitiesCustomer Experience & Sales • Greet customers in a friendly, professional manner in-store and by phone., • Provide information regarding product availability, pricing, and use., • Deliver outstanding customer service with the goal of driving repeat business., • Accurately process customer purchases using the point-of-sale system., • Cut materials such as carpet, vinyl, and padding to customer specifications., • Assist customers in safely loading purchased materials into their vehicles., • Move merchandise from the receiving area to sales floor and ensure correct placement., • Tag products with pricing labels in accordance with store guidelines., • Maintain a clean, safe, and organized store environment by straightening displays and covering materials as needed to prevent weather damage., • Perform regular inventory counts and update inventory records accordingly., • High school diploma or GED required., • Basic reading, writing, and math skills., • Ability to communicate clearly and professionally with customers and team members., • Strong interpersonal skills with a customer-first mindset., • Ability to work collaboratively in a team-oriented environment. #IND123