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Job Description Job Summary This position will be responsible for providing daily support for IT-related issues and requests, managing IT Helpdesk, troubleshooting and maintenance of POS systems at stores, managing IT-related assets, and assisting IT Manager. Configure hardware and software, set up computers, printers and provide daily support for computer network users, ensuring that users are able to interact with this hardware and software successfully. Principal Accountabilities IT Helpdesk Provide IT support to end users. Respond to IT requests and inquiries in a timely manner. Monitor and ensure proper functioning of IT systems/applications. System Administrator Set up and test the SAP-ECP system; understand and apply SAP methodologies. Responsible for logging all new and existing IT assets into master asset list. Knowledge of DNS, TCP/IP, VPN, FTP. Strong troubleshooting skills for end users. Log all assets as accurate and up to date as possible so data can be provided to HQ when requested. Other Activities: Developing and maintaining working relationships with internal key stakeholders including upper management, department heads and others. Working directly with end users/Serving as a liaison between clients and our company. Report and assist complex planning and implementation of systems that is carried out by the IT Team. Collaborate with HQ offices for major projects and develop reports requested by Headquarter offices. Train New Hires on how to use internal company systems. Support IT Manager with requests and activities. Key Experience and Skills Qualification and Experience Minimum Degree or Diploma in Business Management, Computer Science or Engineering, Information Technology preferred At least 2 years of experience in a IT role 2+ years- experience managing projects and people. Must work in office at least twice per week. Experience in POS is a plus. Experience in SAP, EDI and Network is an advantage, preferred. Experience working with multiple stakeholders. Strong IT operational background Bilingual (Korean-English) is required Skill Sets Analytical and problem solving skill Strong written and oral communication Good interpersonal & communication skills Able to conduct research into application and software issues At least two years of experience in Network/TCP IP/Windows/Mac Personal Attributes Meticulous, analytical and independent Possess a strong sense of urgency, able to prioritize and meet deadlines A confident self-starter with a high level of drive Self-motivated, committed, determined, diligent and trustworthy nature Results oriented, resourceful, resilient, meticulous, has initiative, and willing to be hands-on when required Willing to work beyond contractual work hours when required Good listener and be a dedicated team player, willing to help others

Job Description Note- 3 days in New York City, 2 days in Paramus, NJ The technical support specialist monitors inbound service requests; provide timely updates and resolution to open service requests; troubleshoot end user issues and escalate as needed; perform software installation and hardware repair; research and implement fixes for new issues; provide remote support, computer imaging and set up; and perform other duties and projects as assigned. Essential duties and responsibilities include but are not limited to: • Handle break/fix, configuration issues, troubleshooting, software installations, and hardware repair (including in-house repair or coordinating depot services), • Provide first and second tier knowledge and support of all client applications and escalate infrastructure issues when required., • Collaborates with systems administrator and/or infrastructure team, • Resolve and update Service Requests accurately and timely within the company’s designated platforms and SLA, • Provide documentation of resolutions within the Knowledge Base and assist with publishing Knowledge Articles., • Ensure end-user experience meets the expectations of the organization, (i.e. employee onboarding and offboarding experience and training), • Follow standard operating procedures and provide feedback as necessary (i.e. onboarding, systems access), • Responsible for maintaining asset management, such as inventory and end user devices, • Responsible for creating and conducting training programs to educate our users on all our desktop platforms, • Assist in project work as needed, • Administer user accounts including Add/Change/Delete functions., • Administer device provisioning including mobile devices ( using Microsoft Intune, • Administer MFA/2FA authentication services, including Okta and Microsoft Authenticator., • Printers/copiers/plotters, • Phone systems (work with phone provider on all provisioning and troubleshooting, • Mainting, • Process improvements: o Analyze tools used by the organization and find ways to fully utilize the existing tools within the organization o Analyze tickets, and user behaviors and identify opportunities to enhance the system, processes or educate users • Administer Office 365 users including E-Mail, SharePoint, OneDrive and all Office products., • Administer and support VOIP and Video Conferencing solutions, • Provide white glove support for VIP employees, including C-Suite executives, • Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies. Communicate effectively, both orally and in written form, technical information with a wide variety of individuals and groups., • Ability to work in front of a computer screen and/or perform typing for approximately 80% of a typical working day, • Ability to travel between offices as necessary. This position will support the NY and NJ offices onsite, • Flexibility for attending or responding to early morning and late night meetings and inquiries, • Ability to provide after-hours support when needed Cybersecurity • Collaborate with cybersecurity team and managed service provider on UE cybersecurity initiatives, including the vulnerability management program, risk management program, and remediations., • Assist with Disaster Recovery and business continuity plan as it relates to technology as needed, • Report cyber-attacks NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as needed to meet the ongoing needs of the organization. Job Qualifications: • Experience with cloud technology including Azure and M365, • Excellent technical knowledge of desktop/laptop hardware and mobile devices, • Working technical knowledge of network protocols and operating systems, • Excellent knowledge of Active Directory, • Experience with helpdesk and remote control tools, • Technical certifications are a plus, but not required. Education/Experience: Required • BS/BA in computer science, information systems, or related field; or equivalent work, • 2-5 years of IT Helpdesk experience Powered by JazzHR ikt0PjFT7T

Job Description JOB SUMMARY: Under the supervision of the Senior System Administrator/IT Support Supervisor, the IT Support Specialist II applies systems analysis techniques and procedures to determine hardware, software, or system functional specifications, and design, document, develop, test, or modify computer systems based on user or business specifications. The IT Support Specialist II also serves as the lead for the setup, configuration, and technical support for desktop computers (physical and virtual), applications, and related technology and ensures proper computer operations for the end user. ESSENTIAL FUNCTIONS: • Design, develop, analyze, and create the virtual desktop infrastructure, including hardware and software components based on end user specifications., • Apply system analysis techniques and procedures to monitor the performance of the VDI environment, identify potential issues and recommend solutions to resolve them., • Identify, develop and implement policies and procedures to ensure the security and reliability of the VDI environment., • Collaborate with cross-functional teams to understand their requirements and ensure that the VDI solutions meet their needs., • Create and maintain technical documentation and training materials., • Stay up-to-date with new technologies and advancements in the VDI field., • Provide and lead general desktop support to end users including questions, problem resolution, and service requests related to all supported hardware and software., • Provide and lead first and second line support to the Funds’ users via telephone, email, and in-person., • Determines and issues priority levels for helpdesk queues in IT Helpdesk ticketing system., • Monitors system alert management system and responds to alerts for hardware and software issues., • Provide excellent customer service, answer Help Desk phone in courteous and professional manner., • Understand and evaluate end-users’ needs, develop creative technical solutions, and know when to escalate a problem., • Document all requests, including the entire problem solving process., • Learn the software and hardware used and supported by the Funds., • Unpack, setup, connect and test new computers, printers and other peripherals in accordance with user specifications., • Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in accordance with user specifications., • Disconnect, move, reconnect, and test workstations and printers for move and change requests., • Maintain and manage computer asset inventory, ensuring that all equipment is set up and maintained within required specifications and Funds standards., • Troubleshoot LAN/WAN basic networking issues., • Troubleshoot printers, scanners, and other peripherals issues., • Responsible for setting up audio/visual equipment for presentations in accordance with user specifications., • Facilitate repairs with vendors., • Perform routine maintenance as needed., • Perform other related duties as assigned., • Provide support after hours, on weekends and through on-call rotation. QUALIFICATIONS: • A+ Certification required, Network+, ITIL and Microsoft Professional Certification are pluses., • 3-5 years of experience in VDI, IT Support Level 2 or above technical support, and systems analysis., • Solid background in personal computer hardware repair and/or troubleshooting., • Knowledgeable in computer hardware, operating systems, applications, and networks., • Strong experience with Group Policy Management, MDM, Windows, Windows Server, and Exchange., • Familiar with MS Office, Teams, One Drive, SharePoint Online, and MS Azure., • Familiar with programming languages and/or PowerShell are pluses., • Prior understanding of software deployment, management processes, and/or vendor management are pluses., • Experience with Active Directory configuration, printer server, LAN and WAN networks., • Knowledge of diagnostic utilities and other research tools for troubleshooting and issue resolution., • Offer exceptional customer service to end users by being highly communicative and responsive., • Must be able to multitask., • Ability to work independently and also as a team member with the IT staff., • Excellent organizational and time management skills., • Flexibility and willingness to adapt to change., • Strong analytical skills to resolve problems, identify and document solutions, • Strong interpersonal communication and relationship-building skills. Education and/or Experience: Associates, Bachelors degree in Computer Science or a related discipline. 3-5 years of experience in VDI, IT Support Level 2 or above technical/systems support. Language Skills: Speak, Read, Write and Understand English. Mathematical Skills: Good Reasoning Ability: High Certificates Licenses, Registrations: None Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Environments The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Rotational work shift - Depends on business needs

Job Description Who We Are: We are a privately owned leading Managed IT Services company (Managed Service Provider). Since 1997 we have specialized in providing managed IT services and managed security services for our clients. which are made up of small to medium-sized enterprises. We are looking for highly passionate individuals to join our team to help and drive the growth and success of our company. Who You Are: An energetic technically savvy tech professional who is looking to move his/her career upward. You have been a Helpdesk Tech that started at Level 1, 2 and moved up to Level 3. When escalated tickets need a solve you are the go to resource on the team that people come to for coaching. You specialize in providing user support to an array of customers and handling 700+ users, Admin staff and C Level executives from clients with diverse IT infrastructures is a snap for you. Your resume clearly highlights your technical aptitude and mastery of Windows and Apple systems. You aspire to take the next step in your career and have been a back up Junior System Administrator who has worked with Windows servers 2008/2012 in a variety of mixed production environments from Windows 7, MacBooks, MS 365 and Linux networks. You've also worked with file system management, mail servers, Veritas Backup Exec, DLO, Symantec Antivirus server, iPhone and other mobile devices. So here is the Job: This is a new position, to be located at our corporate offices in New York, NY, you work alone sometimes or in small teams and are responsible for establishing, diagnosing, repairing, maintaining, and upgrading hardware and computer equipment. Accomplishing these tasks requires you to remain in contact with colleagues either through telephone, e-mail or face-to-face interaction. Keeping an inventory of various software and equipment as well as issuing these items to other workers also falls under the jurisdiction of desktop technicians.On the System Administration side you will master not only how to set up computer networks for our clients, but are also responsible for monitoring and updating networks, establishing new networks, providing network security, and educating non- network employees on proper computer usage and maintenance. Requirements Minimum Requirements • 4 yrs. of prior hands on experience in a similar role, • Bachelors Degree in CS or related field, • Minimum Requirements:, • Knowledge and experience with MacBook support, • Windows 7 and newer versions, • Mobile phone support, • Desktop Support & customer services, • Experience working with MDM such as Workspace One, Mas360 or alike., • Experience working with SSO/MFA such as Okta, OneLogin or alike, • Confident in troubleshooting problems, • Windows 2008 or newer Versions, • Hosted Services such as Gmail and Office 365, • Symantec and ESET Antivirus, • Printing services, • Knowledge of GPOs, • VERITAS Backup Exec., • Hosted VoIP services, Ring Central, Vonage, etc, • 401(k) with company match, • Company Paid Holidays, • Health Care Plan (Medical, Dental & Vision), • Retirement Plan (401k, IRA), • Paid Time Off (Vacation, Sick & Public Holidays), • Family Leave (Maternity, Paternity), • Training & Development, • Work From Home, • Free Food & Snacks, • Wellness Resources ICE Is proud to be an equal opportunity employer, focused on recruiting and retaining top talent at every level. We employ premier associates in the industry who deliver value and support to our growing customer base. In order to ensure Ice is holding itself to the highest level of delivery of outsourced managed services, and maintain the trusted and premier endpoint MSP solutions provider, all new employees must undergo our standard background check and drug screen test for pre-employment purposes.