Assistant Director of Residential Services
1 day ago
Salt Lake City
Job DescriptionSalary: $60,000-64,000 Position: Assistant Director of Residential Services Hours/Week:40 hrs/week Full-Time Equivalency:1 FTE Exempt Compensation range:$60,000-64,000 Reports to:Director of Residential Services Direct Report(s):4 Internal Job Code: RES-AD Date posted: 3/11/2026 Organization Overview Since 1906 YWCA Utah has been a voice for women, a force for change, and a place for hope. Our enduring belief is that better lives for women all women will lead to stronger families and communities.YWCA is Utahs most comprehensive provider of family violence services; our programs include walk-in services and a crisis line, emergency shelter, transitional housing, childrens programs, and a vast array of supportive services. In addition to our work in the area of family violence, the YWCA also reaches out broadly into the community with offerings for every woman, including a nationally accredited child care and early education center, leadership opportunities for women at all life stages, and opportunities to participate more fully in civic life. Mission: YWCA Utah is dedicated toeliminatingracism, empowering women,and promotingpeace, justice, freedom, and dignity for all. Benefits 30 hours/week or more In addition to being a part of an organization dedicated to race & gender equity in Utah, benefits of working at YWCA include: • Paid Parental Leave (sixteen weeks for birthing parent, eight weeks for non-birthing parent, adoptive parent, or surrogate-intended parent, and four weeks for foster placement), • Generous package of vacation, sick, and bereavement time available to all employees (amount accrued varies based on hours/week), • Health and dental insurance eligibility for employees, partners, and dependents, • 15 paid holidays, • Employer retirement contribution of up to 10.5% of gross annual salary when eligible, • Professional development with internal and external training opportunities, • Free CuraLinc Employee Assistance Program which provides employee support resources including access to counseling and mental health resources Position Summary Under the direction of the Residential ShelterDirector, this position plays a key role in supporting the daily operations of the YWCAs WomenInJeopardy (WIJ) Program, which serves survivors of domestic violence. This role focuses on sustaining and strengthening the Shelter Advocate team to ensure consistent, compassionate, and trauma-informed services for residents. Responsibilities include coordinating andmaintainingShelter Advocate shift coverage, providing supervision, training, and ongoing support to theCoordinatorand Leadteam, andassistingstaff in responding to resident crises. The position models and reinforces adherence to program policies, procedures, and best practices while promoting a trauma-informed and survivor-centered approach to care. This role also supports operational and administrative functions of the shelter program and serves as an active, collaborative member of both the WIJ program team and the broader YWCA organization.This position includes a 90-day evaluation period, after which performance will be reviewed. Essential Job functions • Maintain consistent shelter staffing coverage by managing schedules, coordinating coverage for absences, and supporting urgent staffing needs, including occasional after-hourscall-outs. Track andmonitorRelief Advocate hours to ensureaccuratereporting., • Provide Sanctuary-informed supervisionand leadership to theCoordinatorand Leadteam through regular check-ins, guidance, and support to promotestrong teamfunctioning and a respectful workplace culture., • Support staff in navigating complex or challenging situations, including interpersonal concerns, while fostering accountability, learning, and opportunities for debriefing that support trauma-informed care and staff wellness., • In collaboration with the Residential Services Program Director and HR Manager, support the hiring, onboarding, and training of Shelter Advocates.Coordinate training schedules and ensure completion of required new hire and ongoing stafftrainingsin alignment with contractual requirements and best practices., • Review residential logs and shift documentation toidentifyparticipant needs, safety concerns, and operational issues, ensuringtimelyfollow-up and clear communication between shiftsregardingparticipant well-being and community expectations., • Promote trauma-informed, participant-centered service delivery and support staff infacilitatingrecommitment plan discussions and participant engagement in community standards., • Ensuretimelyandaccuratedocumentation indata systems, monitoring records toanticipateparticipant needs and support clear communication and task completion., • Incollaborationwith the ShelterProgramDirector to review, update, and develop shelter policies, procedures, and protocols while ensuring ongoing compliance with YWCA Utah policies, licensing standards, and contractual requirements., • Collaborate with the Shelter Program Director to reinforce Sanctuary-informed practices across shelter operations and advocate roles., • Coordinate with the YWCA Operations team to ensure program needs are met, including facility maintenance, supplies, volunteers, donations, and IT support., • Participate in the on-call shift rotation for 2 weeks every 10 weeks. Competencies & Essential Skills: • Problem Solving/Analytical Thinker:Ability to solve and analyze problems effectively and efficiently., • Communication/Interpersonal Skills:Ability to provide exceptional customer service to supporters, partners, boardmembersand co-workers.Exceptional communication skills and ability to respond todifficult situations., • Time Management:Ability to multitask and work efficiently within close time constraints. Ability to work under pressure and in a stressful environment., • Business Knowledge:Ability to master the components of amulti-disciplinary and multi-programmatic organizationand partner organizations. Knowledge and understanding ofAnti-racism, genderequityand violence against women., • Organization:Strong organizational skills and ability to prioritize efficiently and meet deadlines., • Judgement and Decision Making:Ability to exercise initiative, sound judgement andproblem solvingtechniques in the decision-making process., • Technology/Tools:Ability to use various computer systems and applications includingproficiencyin online and electronic communication strategies., • Commitment to mission:Demonstratescommitment toYWCA Utahs mission and philosophy.Actively engages in YWCA Utahs anti-racism work., • Compliance:AdheretoYWCA Utahspolicies and is committed to act legally and ethically within the scope of the work. Ideal candidates will have the following: • Welcoming & inclusive personality, • Generalknowledge of direct victim services,violence against women and sexual violence issues; gender and race equity,from a feminist perspective., • Understanding ofequity, anti-oppressionand trauma-informed philosophies. Qualifications Minimum qualifications include a combined 9or more years of education and experience: • Bachelors degree from an accredited college or university in womens studies, political science, public policy, communications,criminal justice, socialwork.MPA or related strongly preferredand, • Minimum 5 to 7 years of progressive professional experience in nonprofit sector fundraising. Proven record of accomplishment in generating significant revenue from public, private, and nonprofit sources, including supervisory experience and working with volunteer leadership. Knowledge of local corporate and foundation community strongly preferred., • OrAssociatesdegree from an accredited collegeplus7or moreyears experience., • OrHigh school diplomaplus9or moreyears of relevant demonstrated experience., • An understanding of,and agreement with,YWCA Utahs mission,valuesand philosophyregardingthe elimination ofracism, empowerment ofwomen andcommitment to anti-oppression work and social justice., • Understanding and commitment to issues of cultural diversity and anti-racism., • Ability to work scheduled hours on a regularbasis,some weekends and eveningsrequired., • Proficiencywith general office duties,computersystemsand technology., • Excellent writing, interpersonal communication, and public speaking skills., • Demonstrated ability to work independently, manage time, evaluate progress, and adjust activities to complete projects withinestablishedtimeframe., • Demonstrated experience functioning within multidisciplinary settings., • Skilled inestablishingeffective working relationships., • Ability to collaborate and invite collaboration., • Able todemonstrateskills in effective communication, conflictresolutionand problem solving., • If driving on business,avalid Utah drivers license, access to an automobile, and valid auto insurancerequired., • Must be able to pass Department of Health and Human Services criminal background check and meet I-9 requirements. Physical/Sensory Demands Work isgenerally performedin a safe and comfortable office environment.While performing the duties of this job, the employee is regularly required to: sit for long periods of time; use computer to enter data; use telephone to converse with customers and employees; walk and stand for long periods of time; perform repetitive wrist, hand and/or finger movement. Travel to attend conferences, training,outreachand other events occurs routinely. Equal Opportunity Employer YWCA Utah is an Equal Opportunity Employer (EOE). YWCA Utah is an equal employment opportunity employer and values a diverse workplace.If you need assistance or accommodation during the application process due to disability, it is available upon request. No applicant will be penalized as a result of such a request.