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  • Manager
    Manager
    hace 16 días
    $18–$22 por hora
    Jornada completa
    Brooklyn Heights, Brooklyn

    Become a manager at our brand new Jimmy Johns location in downtown Brooklyn. Jimmy John's is unlike any other sandwich chain in the country because we specialize in super-fast, high-volume sandwich execution! This high-speed execution has earned us the reputation of "Subs So Fast You'll Freak!" and "Americas #1 Sandwich Delivery." Now you can be a part of a rock star team that produces and delivers sandwiches freaky fast! We slice our all-natural* meats and fresh veggies in-house every day. Our fresh-baked bread is made right here where you can see it, and our house-made tuna salad is fresh every day. The flavor of a ripe tomato, crisp shredded lettuce, combined with fresh-baked bread, fresh-sliced meat and real Hellmann's® mayo - that's when the magic happens. Made with love every single day since 1983. That's Jimmy Fresh! Benefits: • Competitive Pay, • Performance based bonus, • Manages a staff of approximately three to 15 employees, • Provides on-the-job training for all employees, • Delegates and is responsible for the ordering, receipt, storage and issuing of all food, labor, equipment, cleaning and paper supplies for the unit to ensure a minimum loss from waste and theft, • Assists in the supervision of preparation, sales and service of food, • Forecasts food items. Estimates what amount of each food item is needed, • Estimates what amount of each food item will be consumed per shift, • Supervises food preparation and service operations while on duty. Assists Inshopper during rush periods to ensure the maintenance of restaurant efficiency, • Ensures that every customer receives world class customer service, • Routes deliveries and supervises drivers to maximize delivery business and speed, • Completes daily food preparation including opening procedures, meat and vegetable slicing and bread production, • Completes closing procedures, • Executes systems and procedures with 100% integrity and completeness, • Completes daily and weekly paperwork, • Responsible for 100% of the cash drawers at all times during the shift, • Audits previous shifts systems and procedures for 100% integrity and completeness, • Completes preventive maintenance and upkeep on store's equipment and supplies

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  • Financial Aid Advisor "Bilingual Spanish is required"
    Financial Aid Advisor "Bilingual Spanish is required"
    hace 5 días
    $50000–$60000 anual
    Jornada completa
    Manhattan, New York

    Financial Aid Advisor "Bilingual Spanish is required" Role Description This is a full-time, on-site role for a Financial Aid Advisor located in Times Square, NY. The Financial Aid Advisor will assist prospective and current students in navigating financial aid processes, including completion of financial aid applications, understanding Title IV regulations, and determining eligibility. The role involves providing customer service support, managing enrollment-related financial matters, and ensuring compliance with institutional, state, and federal financial aid policies. Additional tasks include maintaining accurate records of financial aid awards and working collaboratively with students, families, and other departments to support educational goals. Monday through Friday 1 Saturday a month 3 days from 9 AM to 5 PM 2 days from 11 AM to 7 PM Qualifications • Finance and Student Financial Aid skills, with an understanding of financial aid processes and calculations, • Customer Service and Enrollment Management skills to assist and support students and families effectively, • Knowledge of Title IV regulations and compliance requirements, • Excellent written and verbal communication skills, • Strong organizational and time management abilities, • Proficiency in using financial aid management systems, spreadsheets, and other relevant software, • Relevant experience in financial aid advising or a related field is preferred, • Bachelor's degree in Finance, Business Administration, Higher Education, or a related field is beneficial, • Ability to meet deadlines and goals, • Ability to multi-task and work in a fast-paced environment, • Strong organizational and time management skills, • Team-player, attentive to detail, responsible, • Willingness to learn school procedures and protocols

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  • Operations Assistant
    Operations Assistant
    hace 13 días
    $25–$35 por hora
    Jornada completa
    Manhattan, New York

    You’ll be the operational backbone and right hand to a fast-moving founder with ADHD. This is not a passive admin role — it’s a mix of operations, project management, and executive assistance. Your superpower is bringing structure, calm, and follow-through to creative chaos. You’ll help turn ideas into organized systems, keep priorities on track, manage logistics, and make sure nothing falls through the cracks. If you love making order out of complexity, thrive in dynamic environments, and enjoy enabling a founder to do their best work — this role is for you. Key Responsibilities • Executive Assistance, • Manage email, calendar, and scheduling (anticipate needs, protect focus time), • Prepare for meetings, follow up on action items, and maintain accountability systems, • Communicate on behalf of the founder with tact and clarity, • Operations & Systems, • Build and refine processes for recurring tasks (operations, finance, HR, projects), • Maintain Notion, ClickUp, or similar tools for task tracking and documentation, • Streamline workflows — automate, delegate, or document where possible, • Project Management, • Translate big ideas into clear plans with timelines and milestones, • Keep projects moving forward and ensure follow-through, • Coordinate between contractors, clients, or internal stakeholders, • Personal/Founder Support (as needed), • Manage errands, travel, or life admin that impacts work focus, • Act as accountability partner for goals, routines, and commitments You Might Be a Fit If You • Are organized, detail-oriented, and proactive — you think two steps ahead, • Love creating systems and keeping others on track, • Enjoy working with neurodiverse founders and can offer calm consistency, • Have strong written communication and follow-through, • Are tech-savvy (Google Workspace, Notion, Asana, Slack, Zapier, etc.), • Are comfortable in a startup or creative environment where priorities shift Nice to Have • Experience supporting founders or small business owners, • Background in operations, administration, or project coordination, • Understanding of ADHD-friendly productivity frameworks (time blocking, external accountability, etc.) Compensation & Logistics • Type: Full-time or part-time (flexible for the right fit), • Location: Remote or hybrid (depending on founder’s location), • Compensation: $25/ Hour + bonuses How to Apply Send your resume and a brief note explaining: • Why you’re drawn to supporting a neurodiverse founder, • An example of a system you built that improved someone’s workflow, • Mention project that you have done in technology, events, management and marketing

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  • Technical Support Engineer
    Technical Support Engineer
    hace 28 días
    Jornada parcial
    Manhattan, New York

    Job Title: Field Technical Support Location: Watertown, NY 13601 (Onsite) Mode : Contract This is a field support role, candidate needs to visit multiple sites. Candidate needs to have his own vehicle. You will be required to provide Deskside / OSS / FSO technical support to Desktop PCs, Laptops, Tablets, Smart Phones, Desk telephony, AV equipment, Comms room devices/activities, desk cabling, Software installation and troubleshooting and any other related technology. Providing a high level of customer satisfaction and extremely strong communicator in both verbal and written communicate in the local language. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems. Work self-sufficiently to perform fault diagnostics, delivery user requirements, while maintaining standards and SLAs. Supervisory Skills Required • Must ensure the team successfully work towards achieving all goals, such as SLA’s, OLAs & DSAT/CSAT,, • Financial management of the area must be of the forefront of thinking for all decisions and activities along side the KPIs, • Consistent monitoring of the teams attendance in accordance with contractual requirements for holidays, seasonal coverage ensuring the operational service is maintained fully, • Deliver Managed Services for the client, • Build and manage various on-site/off-site teams and direct all related People/ Process and Technology Competencies, • Formalize internal process to ramp-up expertise of resources, • Prepare reports on Monthly / Weekly / Daily basis to show productivity improvements and efficiencies, • Manage Service Improvement activities as and when required, • Handle Escalation through to successful resolve, • Accurately testing, identifying, preparing, repairing, resolving, and documenting end user technical issues relating to Desktop support. Devices include, but not limited to Desktop PC, Micro PC, Thin Client, Laptop, Tablet, Smartphone, Printers, MFDs, and basic network connectivity, • Hands on role, expected to provide 2nd line IT support to the business community ensuring that all requirements are met within agreed service level agreement, • To provide infrastructure administration functions, • Providing on-site cover as part of a shift arrangement, • Support inline with contracted business working hours, • Provide site support in remote offices when required, • Being prepared to work out of hours when required, • Troubleshooting and resolving software issues; reimaging computers/hard drives Backing up and restoring settings and associated systems administration activities, • Taking ownership of issues through to resolution on all appropriate requests, • Categorize and prioritize end user support requests and service requests by utilizing a Customer ticketing system to track tickets and provide up-to-date status and information, • Ensuring regular customer interaction to adhere with update SLA’s and high levels of customer service, • Providing daily ticket updates to ensure users are fully updated on updates, • Move equipment associated with service requests, inline with health and safety guidelines, • Monitoring and mentoring team health and safety practices, • Performing asset inventory activities as needed, • End user training and guidance on the use of hardware and software, • This position requires the ability to work in a BAU and / or project-based environment requiring flexibility and teamwork, • Performs other duties as assigned

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  • Barista
    Barista
    hace 29 días
    Jornada completa
    Montclair

    Overview: Roast’d Coffee is on a mission to craft more than just great coffee—we’re here to build community, one cup at a time. We’re looking for an enthusiastic and service-driven Barista to join our team and help bring our vision to life. As a Barista at Roast’d, you’ll be the face of our shop, delivering quality beverages and warm hospitality while maintaining the high standards our customers expect. What You'll Do: • Prepare and serve a wide range of espresso drinks, pour overs, teas, and coffee-based beverages according to Roast’d recipes and quality standards., • Maintain expert knowledge of our menu, beans, and brewing techniques to guide customers through their coffee experience., • Operate the point-of-sale (POS) system efficiently, handling transactions and maintaining accuracy with cash and card sales., • Uphold the cleanliness and organization of the bar, café floor, equipment, and customer areas throughout your shift., • Deliver friendly, attentive service by greeting customers, taking orders, and answering any questions about our products., • Support team members during peak periods to ensure smooth operations and timely service., • Restock inventory and supplies as needed and notify management of low stock or equipment issues., • A passion for coffee and a curiosity to keep learning., • Prior barista or food service experience is a plus, but not required—we’re happy to train the right person., • Strong communication skills and a natural ability to make people feel welcome., • Ability to stay organized, multitask, and maintain a positive attitude in a fast-paced environment., • Reliability, punctuality, and a strong sense of responsibility as a team player.

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  • Piercer/Stylist
    Piercer/Stylist
    hace 30 días
    $18–$22 por hora
    Jornada parcial
    Midtown West, Manhattan

    MUST HAVE PROFESSIONAL EAR PIERCING EXPERIENCE. Doviana is a new-generation jewelry brand launched in New York City. We make affordable everyday fine jewelry for good vibes and redefine personal jewelry decisions. Doviana is part of a growing trend of direct-to-consumer brands selling fine jewelry at affordable prices by cutting out middlemen. We provide our community the opportunity to get their favorite jewelry for a fraction of the price of larger mainstream jewelers. And we provide our Millennial customers, who’s craving for rapid fresh and affordable jewelries. Our goal is to make timeless, top quality, and affordable luxury jewelry that you can wear every day. We always seek to make simple yet stunning pieces for your daily accessory outfits. We have more than 40 years of jewelry making experience which allow us to combine quality and stylish into one platform for all age shoppers. Simplicity achieves marvelous and Doviana achieves eternally. The Role: (must have ear piercing experience) The Piercer/Stylist is responsible for overseeing all aspects of the Doviana Piercing Studio while driving customer service excellence, increasing profitability and fostering an environment of superior store services to Doviana clientele. They maintain excellent knowledge of infection control and sanitization procedures and keep the piercing studio to the highest sanitization standards at all times. Operations: Ensure health and safety standards are maintained by following internal standards, and local guidelines. Ensure excellent cleanliness of the studio, maintenance of sharps and biohazard waste, and physical space requirements are met. Uphold legal compliance in all customer interactions including verifying proper identification, requirements, and waivers. Update Store Manager on all local laws and protocol updates. Maintain strong communication with Store Manager to manage piercing studio product display. Remain knowledgeable on Doviana products and become an expert on the piercing jewelry assortment inclusive of labret sizing, materials, gemstones, and metals. Work with the Store Manager to minimize shrink of piercing inventory through effective communication and compliance with inventory management systems. Communicate with Store Manager to order necessary piercing equipment. Ensure all legislated paperwork and client record keeping is met and maintained at all times. Oversee and manage all aspects of the piercing studio, working closely with the Store Manager. Support a memorable and customized customer service experience. Answer customers questions regarding to merchandise, brands, etc. Help make informed suggestions that affect the service, and productivity. Help contribute to social media content. Clean and organize the showroom/store/piercing studio. Comfortable with technology and facilitate the checkout process through POS. Help contribute to social media content. Qualifications: 1+ years experience with needle piercing. Experience working with threadless 2-piece piercing jewelry. Up to date with First Aid and Blood-borne Pathogens OSHA Certifications. Have or be registrable with local law enforcement (license or permits). Understanding of local market piercing law requirements. Strong knowledge of health and safety protocols surrounding piercing procedures. Excellent communication & customer service skills. Proficient in Shopify, Points of Sales (for checking out). If not, willing to be trained. At least half-year working experience in retail stores. Ability is to work independently and manage multiple tasks. Flexible work schedule and ability to work overtime as needed. The Successful Candidate Will Have: Love and care Doviana and our customers. Love smiling & love your life (Important). Excellent problem solving skills. Pay attention to details. Strong sales records and able to hit sales targets. Ability to multitask and work well under pressure. Always looking for feedback from customers and co-workers. Schedule: Full-time or Part-time (Must be able to work weekends when need) Accommodation / Accessibility: DOVIANA does not discriminate in hiring or terms and conditions of employment because of an individual’s race, ancestry, colour, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, family status or marital status, or any other protected category recognized by provincial or federal laws. Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application. Job Types: Full-time, Part-time Pay: $18.00 - $22.00 per hour Expected hours: 8 – 40 per week Benefits: Employee discount Flexible schedule Parental leave Professional development assistance Schedule: 4 hour shift 8 hour shift Holidays Weekends as needed Supplemental Pay: Bonus opportunities Commission pay Tips Experience: Ear Piercing: 1 year (Preferred) License/Certification: First Aid Certification (Preferred) Ability to Relocate: New York, NY 10012: Relocate before starting work (Required) Work Location: In person

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  • Entrepreneurial Internship-Learn business from the inside out
    Entrepreneurial Internship-Learn business from the inside out
    hace 1 mes
    $45000–$65000 anual
    Jornada completa
    Manhattan, New York

    Are you someone who dreams of running your own business one day? Do you thrive in fast-paced, people-driven environments where your effort directly impacts your results? At Fifth Avenue Group, we’re offering a unique Entrepreneurial Internship designed to give you real-world experience in business development, sales, marketing, leadership, and team management. This isn’t a coffee-fetching internship — it’s a hands-on opportunity to learn what it takes to build, grow, and lead a successful organization from the ground up. What You’ll Learn: - Sales and marketing fundamentals through direct client interactions - Customer acquisition and brand representation strategies - Leadership and team development through mentorship and coaching - Business operations, goal setting, and performance management - Recruitment, training, and people development systems What We’re Looking For: - Ambitious, self-motivated individuals with an entrepreneurial mindset - Strong communication and interpersonal skills - Student mentality and willingness to learn through experience - Team-oriented attitude with leadership potential - Background or interest in business, marketing, or management What We Offer: - Hands-on training and one-on-one mentorship from experienced leaders - A dynamic, high-energy team environment - Clear advancement opportunities for long-term growth - Travel opportunities for business and networking events - Recognition-based culture that celebrates achievement and development If you’re serious about building your career — not just finding another internship — this program will give you the tools, mindset, and experience to succeed as a future entrepreneur or business leader.

    ¡Incorporación inmediata!
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  • Front Desk Receptionist - Mandarin/Chinese Speaking
    Front Desk Receptionist - Mandarin/Chinese Speaking
    hace 1 mes
    Jornada completa
    Manhattan, New York

    Company: ACA Acupuncture & Wellness Location: 613 W 169th Street, New York, NY, 10032 Summary: We are the largest acupuncture franchise in NY. We are currently seeking a personable, highly organized, and professional Front Desk Receptionist to serve as the first point of contact for our patients. In this key role, you will be instrumental in delivering a positive and welcoming experience to all who engage with our organization. The ideal candidate will possess excellent communication, interpersonal, and problem-solving skills. Initial training will take place at 613 W 169th Street, New York, NY 10032. Following the training period, the position will be based at our new location near Union Square. Responsibilities: • Greet and welcome visitors, providing a positive first impression., • Answer and direct phone calls, taking messages as needed., • Manage the front desk area, keeping it clean and organized., • Schedule appointments and manage calendars., • Handle incoming and outgoing mail and packages., • Provide general administrative support to staff., • Assist with basic data entry and record keeping., • Handle inquiries and resolve issues effectively., • Must speak Chinese and English, bilingual, • Strong communication skills to effectively interact with clients and team members, • Proficient in computer skills and office management, • Experience with multi-line phone systems and customer service, • Familiarity with Microsoft Office and Google Workspace, • Excellent organizational and time management abilities, • Clerical experience, including data entry and filing, • Bilingual candidates are encouraged to apply

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  • Licensed Mental Health Counselor – Virtual/Telehealth
    Licensed Mental Health Counselor – Virtual/Telehealth
    hace 1 mes
    $50–$80 por hora
    Jornada parcial
    Eltingville, Staten Island

    Position Overview As a Virtual LMHC, you will provide client-centered, evidence-based therapeutic support via secure telehealth platforms. You’ll work remotely, delivering individual (and potentially group or family) counseling to diverse clients. The role emphasizes strong clinical skills, virtual communication proficiency, documentation accuracy, and maintaining professional licensure/ethical standards. Key Responsibilities • Conduct initial intake assessments, clinical evaluations and diagnoses as needed (via video/phone)., • Develop individualized treatment plans, set goals with clients, monitor progress, and adjust plans accordingly., • Provide therapy sessions (individual, couples, family, or groups) using evidence-based modalities (e.g., CBT, DBT, ACT, trauma-informed care) in a virtual setting. (Telehealth.org), • Maintain accurate and timely clinical documentation in a HIPAA-compliant electronic health record (EHR) or telehealth platform. (Telehealth.org), • Collaborate with other clinicians, psychiatrists (when applicable), case managers or referral services to ensure continuity of care. (Telehealth.org), • Uphold professional licensure standards, confidentiality, ethics, and virtual best practices., • Optionally: participate in team meetings, supervision/consultation sessions, continuing education, quality improvement initiatives. Required Qualifications • Master’s degree in Clinical Mental Health Counseling, Counseling Psychology, Marriage & Family Therapy, or a related clinical field., • Active, independent LMHC or LPC licensure in state of practice (or multi-state licensure, depending on organization)., • Proficiency using technology: high-speed internet, webcam, private/quiet workspace, experience (or comfort) with telehealth platforms, EHRs, documentation systems., • Strong interpersonal, communication, and relational skills; ability to engage clients virtually and build rapport., • Experience or comfort with evidence-based treatment modalities and working with a diverse client population, including issues such as anxiety, depression, trauma, substance use (depending on role). Work Environment / Schedule • 100 % remote (work from home) via secure telehealth platform., • Flexible schedule (many virtual roles allow part-time, full-time, choose your own hours) but may require some set hours (e.g., evenings) depending on client population. (College Recruiter), • Must ensure a confidential workspace, reliable internet connectivity, and ability to maintain professional boundaries in a virtual setting., • Occasional team meetings, supervision, or training sessions via video conference. Compensation & Benefits • 1099 employment, • Salary/hourly rate varies depending on experience, licensure, and number of hours., • Administrative support for billing, client referrals, credentialing may be provided by employer/telehealth vendor.

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  • Host / Hostess
    Host / Hostess
    hace 2 meses
    Jornada completa
    Manhattan, New York

    We are a busy restaurant and have an open role for hostess. You will greet guests as they enter and show them to their table or waiting area. You will also engage with guests to ensure their meal is as good as it should be. To do well in this role you should be comfortable standing for long periods and managing a very busy shift. Hostess Responsibilities: Greeting guests as they enter, and putting them on a waiting list as necessary. Providing guests with menus and answering any initial questions. Seating guests at tables or in waiting areas. Assigning guests to tables they prefer, while keeping table rotation in mind so that servers receive the right number of customers. Engaging with guests to ensure they're happy with food and service. Responding to complaints and helping to resolve them. Answering phone calls, taking reservations and answering questions. A knowledge of the menu. Helping out with other positions in the restaurant as needed. Providing great customer service. Hostess Requirements: Ability to provide top-notch customer service in a fast-paced environment. A positive attitude and ability to work well under pressure with all restaurant staff. Does high-quality work while unsupervised. Able to work in a standing position for long periods of time. Able to safely lift and easily maneuver trays of food when necessary. Willing to follow instructions and ask questions for clarification if needed. Able to handle money accurately and operate a point-of-sale system. Able to work in a busy restaurant environment.

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  • Air Freight Logistics Specialists
    Air Freight Logistics Specialists
    hace 2 meses
    $21–$40 por hora
    Jornada completa
    Jamaica, Queens

    Job Title: Air Freight Logistics Specialist Company: Alliance Cargo Express (ACE) Location: Queens County, USA Description: Alliance Cargo Express (ACE), a leading company in air cargo transportation from the USA, is expanding its team and seeking dedicated individuals passionate about logistics and committed to excellence. Requirements: • Education: Bachelor's degree, • Residence Status: Must be a U.S. citizen or hold a valid work permit, • Computer Proficiency: Strong skills in Microsoft Office Suite, • Language Proficiency: Mandatory English; additional languages preferred include Uzbek, Spanish, and Russian Responsibilities: • Coordinate and monitor supply chain operations, • Ensure effective use of premises, assets, and communications, • Utilize logistics IT systems to optimize procedures, • Prepare accurate reports for upper management Why Join ACE? • Be part of a dynamic and innovative team, • Opportunities for professional growth and development, • Competitive salary and benefits package, • Work near one of the world's busiest airports How to Apply: Submit your resume, cover letter, and any relevant certifications through the application platform. Indicate "Air Cargo Logistician Application" in the subject line. We look forward to having you on board and soaring to new heights together!

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  • Pop-Up Retail Associate
    Pop-Up Retail Associate
    hace 2 meses
    $18–$19 por hora
    Jornada parcial
    Upper West Side, Manhattan

    We are looking for an energetic and customer-focused Sales Associate to help staff a unique weekend pop-up experience in New York City. This role is for 1 shift on Oct 5, 2025. You’ll be responsible for engaging customers, demonstrating and educating potential users on our press-on nails, handling transactions, and managing inventory while creating a welcoming shopping experience. This is a great role for someone who wants to gain clear sales skills, enjoys a flexible schedule, and loves beauty and wants to learn more about the beauty industry! This will be a 7 hr contract shift on Sunday Oct 5 Key Responsibilities: 1. Sales & customer engagement: • Greet customers and introduce them to Bessie Nails products., • Educate customers on the benefits of our product and how it can be used., • Assist customers in trying on sample nails to find their perfect match., • Drive sales by recommending products based on customer needs., • Open and close the pop-up when needed, ensuring a clean and organized display., • Handle transactions accurately using the POS system., • Maintain the pop-up’s cleanliness and presentation throughout the day. 1. Customer Service & Brand Representation: • Answer customer questions about product application, removal, and nail care., • Provide a friendly and engaging shopping experience., • Represent Bessie Nails with enthusiasm and knowledge. Qualifications & Skills: • Previous retail or sales experience preferred but not required., • Passion for beauty, nails, and customer service., • Excellent communication and interpersonal skills., • Ability to work independently and take initiative., • Reliable, punctual, and comfortable working a full shift. Perks & Benefits: • Competitive hourly pay + commission opportunities., • Hands-on experience with a growing beauty brand., • Complimentary Bessie Nails products., • Fun and interactive work environment, working directly with the founders of the company! About Bessie Nails: Bessie Nails is a premium press-on nail brand dedicated to providing high-quality, damage-free manicures with caring ingredients. Our products are designed for convenience, style, and nail health, making them perfect for beauty lovers on the go.

    ¡Incorporación inmediata!
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  • Customer Service Representative (CSR)
    Customer Service Representative (CSR)
    hace 2 meses
    $16–$18 por hora
    Jornada parcial
    Sunset Park, Brooklyn

    For more than 30 years, TaxVance has been serving our community with care, trust, and dedication. What began as a family-based service has grown into a mission-driven company committed to helping individuals, families, and small businesses thrive. We go beyond tax preparation — providing support with bookkeeping, financial guidance, and immigration-related documentation to ensure our community feels seen, supported, and empowered. Our team understands the challenges many face navigating complex financial and legal systems, which is why compassion, respect, and cultural understanding are at the heart of everything we do. At TaxVance, our promise is simple: to stand alongside our clients as partners in their growth and peace of mind. Whether it’s filing taxes, supporting a business, or helping families with immigration paperwork, we are here to uplift, guide, and create lasting impact. Role Overview: We are seeking a proactive and empathetic Customer Service Representative (CSR) to join our team. As the first point of contact for clients, you will handle inquiries, resolve issues, and ensure a smooth customer experience from start to finish. Your role will be essential in building trust, strengthening client relationships, and supporting the growth of TaxVance. Key Responsibilities: • Serve as the primary point of contact via phone, email, chat, and social media., • Respond to client inquiries regarding tax filings, bookkeeping, and general service questions., • Assist clients in navigating the TaxVance platform, uploading documents, and completing forms., • Escalate complex cases to tax specialists or managers while ensuring follow-up., • Track client interactions and maintain accurate records in CRM/automation systems., • Identify common issues and provide feedback to improve customer experience and workflows., • Uphold professionalism, empathy, and discretion in all communications. Qualifications • Required:, • Previous experience in customer service, call center, or client-facing role., • Excellent communication skills in English and Spanish (bilingual)., • Strong organizational skills and attention to detail., • Comfort using digital tools (CRM, email, chat platforms, cloud storage)., • Ability to remain calm and empathetic under pressure., • Preferred:, • Experience in financial services, tax preparation, or bookkeeping support., • Familiarity with automation platforms (e.g., Make.com, n8n, or similar)., • Knowledge of U.S. tax basics is a plus. What We Offer • Competitive base salary + performance incentives., • Training and professional development opportunities., • Growth path into specialized financial service or operations roles., • Being part of an innovative, community-focused company on a mission to simplify finance. At TaxVance, our promise is simple: to stand alongside our clients as partners in their growth and peace of mind. Whether it’s filing taxes, supporting a business, or helping with immigration paperwork, we are here to uplift, guide, and create lasting impact in our Latinx community for years to come. Apply today!

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