Learning facilitator jobs in United States

Full job description The Customer Success Manager (CSM) reports to the Sr. Manager of Customer Success. This role will leverage industry expertise and in-depth solutions knowledge/thought leadership to connect customer business objectives to the functional capabilities of our products and solutions. You will drive collaboration across teams to boost customer lifetime value, improve retention, increase satisfaction, and build trust. This role will be responsible for short-term customer success engagement to ensure customers who are experiencing challenges with value-realization are receiving the necessary assistance to successfully achieve their outcomes and improve their experience. PRIMARY RESPONSIBILITIES Orchestrate multiple activities simultaneously to accomplish a goal. Get the most out of limited resources. Apply knowledge of internal structures, processes, and culture to resourcing efforts. Understand our customer’s business and collaborates on and supports solutions which meet customer expectations Utilize CRM tools to track customer activities effectively and accurately Assist with the delivery of customer business review meetings Understand and communicate overall customer health, including the identification and escalation of at-risk accounts Provide timely and helpful information to others across the organization, while supporting the open expression of diverse ideas and opinions Support the establishment of clear responsibilities and processes for monitoring work and measuring results Build, own, and drive the customer engagement plan through execution and engagement for the customer Coordinate between the organizations to organize the meetings/invites and drive initiatives for the customer internally REQUIRED SKILLS/KNOWLEDGE/ABILITIES 2+ years of experience in the multi-family industry and/or 2+ years of Account Management/Relationship Management experience Ability to facilitate business relationships and effectively support assigned accounts Ability to work with a wide variety of customers and personalities Outstanding documentation and follow-up capabilities Ability to understand and manage customer expectations Ability to work closely with all levels of the organization and to elicit cooperation from a wide variety of sources, including senior management, customers and other departments Ability to take ownership of assigned opportunities and issues Ability to recognize and escalate issues and risks as deemed necessary through the appropriate channels Ability to address and resolve all issues utilizing the available resources in a timely and proficient manner Strong written and verbal communication skills Persuasive, encouraging, motivating, and professional personality Physically able to participate in training sessions, presentations, and meetings Ability to work extended hours as needed (may be required at times) Proficient in Microsoft Office Suite, specifically Word, Excel, PowerPoint Physically able to participate virtually or in-person training sessions, presentations, and meetings Ability to work extended hours as needed (may be required at times) Ability to travel as needed to customer and company locations PREFERRED SKILLS/KNOWLEDGE/ABILITIES Understanding of multi-family industry at both corporate and property level Understanding of SaaS industry and technology (2+ years’ experience with SaaS) Understanding of products and services is preferred (1-2 years’ experience with products) Knowledge of Customer Success practices Experience with Customer Relationship Management (CRM) software such as, Salesforce Aptitude to learn software programs #LI-EC1 #LI-Remote Skills Required Cross Collaboration Accountability Customer Service Preferred Organization Behaviors Required Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

No Experience? No Problem! Here at SCI - we believe in giving everyone a chance to excel. You don't need prior experience to thrive in our remote roles; we will provide you with the training and support you need to succeed. If you're eager to learn and grow, we encourage you to apply. Hiring a procurement Specialist/ Analyst to support our shared services enterprise procurement team. Our team is comprised of five procurement teams responsible for buying our I.T materials and services across a range of components and hardware from our verified supliers and vendors through complex technical and facilities services. The procurement team manages and facilitates procurement from purchases through payment to support the donation of the required IT equipments. The Non-Product procurement team is a high volume, fast paced team that relies heavily on metrics to drive value throughout the end-to-end procurement process. Our ideal candidate will be able to manage multiple priorities, facilitate inspection of packages received and delivery, and develop lasting relationships with the supply base. Primary Responsibilities: 1. Reshipping, sorting and repackaging of delivered goods. 2. Obtaining proposal/quotation activities 3. Documentation write-up 4. Selecting qualified suppliers and perform due diligence 5. Package management and delivery assurance 6. Review of statements of Work 7. Creating Non-Disclosure Agreements and/or Proprietary Information Experience in any of the following: 1. Purchase order management on online stores (Walmart, Target, Bestbuy, affirm) including documentation 2. Excellent time management skills, with the ability to manage multiple priorities simultaneously 3. Understand how to identify and escalate issues (how and when) 4. Experience with analysis and problem solving 5. Negotiation skills (internal, across the businesses; external with suppliers) 6. Leadership skills – influence, presence, ability to interface internally and with suppliers 7. Ability to effectively interface with senior management on major matters pertaining to its policies, plans, and objectives 8. Ability to develop peer relationships with senior executives, cross functional teams, customers, and program manager

No Experience? No Problem! Here at SCI - we believe in giving everyone a chance to excel. You don't need prior experience to thrive in our remote roles; we will provide you with the training and support you need to succeed. If you're eager to learn and grow, we encourage you to apply. We have a fun yet challenging employment opportunity for an entry level CSR and financial services representative. The Remote Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of SCI. Through a thorough understanding of SCI practices, the CSR offers solutions that aid and facilitate a unique customer service experience. The primary function of this role is to provide inbound Phone support to SCI Members and donors through the lifespan of their membership with SCI. Responsibilities 1. Contacting our donors via phone and email 2. Scheduling appointments for our field agents and team with prospective donors. 3. Maintaining a detailed record of appointments and interactions 4. Providing excellent services and representing our company professionally 5. Meeting and exceeding daily and weekly appointment setting targets Skills 1. Welcoming and warm personality that demonstrates genuine care for customers 2. Is comfortable conversing with individuals from a variety of backgrounds and all organizational levels 3. Ability to multi-task effectively and prioritize a shifting workload 4. Strong organizational skills and attention to detail in managing administrative tasks 5. Strong problem-solving abilities and the capacity to handle challenging situations with a positive attitude 6. Must perform well independently as well as in a team environment 7. Proficient in Microsoft Office and Google Workspace 8. Basic financial literacy

I am searching for a hybrid remote, Office Assistant (roughly 16 hours a week with the opportunity to increase), who can assist with tasks such as personal communications including but not limited to detailed notetaking, understanding/interpreting emails, developing email responses, assisting with any needed phone/video calls, and documents that I receive. This individual would also potentially assist with local volunteer opportunities that I take part in and/or potential local speaking events that I may present at. It is equally important that the hired individual understand that I am not looking for someone to micromanage or run my daily life, instead, I am seeking someone who can help facilitate conversations, comprehension, and overall understanding regarding job tasks and goals. This role is flexible and adaptable with the main purpose revolving around ensuring personal life tasks are on track so that I have more time available to allocate to the development of Ability Together (a nonprofit organization I founded) and prepare for more speaking events. Responsibilities Assist with personal correspondence, personal schedule keeping, and appointment setting/management. Provide interpretation services through video/phone calls with personal contacts. Work to ensure personal self-determination goals are being actualized and brought forward to maintain steady progress. Assist with the presenting of ABT presentation and serve as a contact for the organization at local speaking events. Assist with personal appointments (Example: myofunctional/speech therapy) to take notes and interpret communications. Facilitate practice of exercises given during myofunctional/speech therapy. Ensure all email, mail, text, and any other communications are processed, responded to, and properly categorized. Assist with setting up equipment for local speaking events or in-person training that I am hired for. Accompany me to volunteer opportunities, educational opportunities, and/or speaking events as scheduled and ability allows. Assist with occasional tech support. Other duties as assigned. Schedule Remote Flexible schedule to complete tasks as needed: approximately 16 Hours/week (Typically 4-6 hours Monday, Wednesday, Friday) between the hours of 9:30am and 3:30pm Weekly Wednesday Team Meetings: 9:45 am 12:00 pm 1-2 days per week will be in person in Laguna Woods, CA Requirements Positively represent me and my work and always be professional (on-time, positive attitude, respectful, proactive) Communicate effectively and professionally with service providers, family, and the Ability Together team as needed. Read and communicate fluently in English. Potentially assist with transportation to and from community activities, outings, and/or speaking events 1 or more years of experience preferred. Eager and willing to learn and accept challenges. Computer savvy and comfortable using webcam, headphones, and microphone. Good working knowledge of PowerPoint, Google Slides, and slide show presentation Professional writing and communication skills Experience working with Microsoft 365 products (Word, Outlook, and Excel) and Google Workspace Reliable access to a car and maintain clean driving record in compliance with Transportation Safety Ability to maintain a regular work schedule on weekdays and occasionally one weekend day. Successfully pass all post-offer, and pre-employment screening requirements, including criminal background checks, and provide proof of eligibility to work in the United States Benefits Mileage reimbursement (while completing job tasks and if providing transportation) Potential for job expansion in terms of hours and/or tasks Education High school or equivalent (Required) Associate or bachelor s degree or relevant college coursework and 1 to 2 years of experience, or equivalent combination of training, education, and experience to perform the job successfully.