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Job Description SmartSource®, an ABCOM Technology Group company, has more than 35 years of experience serving clients' business technology needs in the events, staffing, legal, government, finance, education, entertainment, and meeting production industries. The company provides service throughout North America through its fully staffed and equipped offices in major metropolitan markets. SmartSource draws from its extensive inventory of IT, AV, and interactive technologies to deliver solutions as varied as computers for contract staff, office equipment for temporary spaces, or multi-story video walls for trade shows and events. The SmartSource team is passionate about leveraging its expertise to empower clients to excel. SmartSource will afford you an exciting career opportunity. We offer a fast-paced and dynamic work environment. Most importantly, you will be provided the support and environment to excel and succeed with an industry leading company. If you are enthusiastic, highly motivated and looking for a great opportunity, we encourage you to apply today. Job Summary: The Technical Specialist is a regionally assigned technical resource focused on high-demand event areas such as General Session Audio, General Session Video, and/or complex tradeshow booths including LED technology. This role ensures technical excellence and operational efficiency across regional events and serves as a developmental pathway toward Project Management. Key Responsibilities: • Operate independently in a specialized technical area after completing internal certifications and field validation., • Support the sales team by preparing accurate and technically sound proposals within their area of expertise., • Provide on-site technical execution for events, ensuring quality and consistency across deliverables., • Collaborate with Project Managers, Technical Leads, and fulfillment branches to align technical execution with event goals., • Assist with event logistics including labor coordination, equipment packaging, rentals, and freight services., • Troubleshoot and resolve AV and IT-related issues during setup and execution., • Maintain open communication with Account Executives and Project Management staff., • Occasionally fill other roles as needed, maintaining flexibility while prioritizing their core specialty., • Contribute to regional KPIs including proposal turnaround, personnel utilization, customer satisfaction, and event profitability., • Participate in cross-regional knowledge sharing and best practice alignment. Requirements: Must Haves: • Minimum 3 years of experience in the event industry, including hands-on project execution., • Strong background in area of focus (AV, IT, LED Walls), • Proficiency in configuring, networking, and troubleshooting computers, printers, and related hardware., • Strong problem-solving skills and ability to thrive under pressure., • Excellent interpersonal and communication skills., • Ability to work independently and as part of a team., • Technically savvy with MS Windows, Outlook, Word, Excel, and cloud-based applications., • Expect to travel regionally and occasionally support other regions (up to 70%) (Approx 20-25 events) Nice to Haves: • Bachelor’s degree., • Management and/or AV Rental Industry experience., • Specialized knowledge in AV applications, i.e. LED walls, Audio, Video, with appropriate certifications as appropriate Career Path: This role is designed as a stepping stone toward Project Management, offering exposure to proposal development, event execution, and cross-functional collaboration. SmartSource is an equal opportunity/affirmative action employer. SmartSource does not discriminate on the basis of race, color, religion, gender (including non-binary/third gender), transgender, gender identity or expression, sexual orientation or affectional preference, national origin, citizenship, age, disability, status as a protected veteran, military status, marital status, or status in any group or class protected by applicable federal, state, or local law. SmartSource makes reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act, Rehabilitation Act, and applicable state and local laws.

Job Description Soar With Us! Dassault Falcon Jet proudly provides competitive pay, quality benefits, and programs that support your career advancement and personal development. Our benefits are designed to support you and your family’s health and wellbeing, help you secure a strong financial future, and empower you to be successful in all aspects of your work and life. We are committed to finding the best, brightest, and most dedicated individuals in the aviation industry. Our employees are the key to our success. Soar with us! Why Join Us? Impactful Work: Your expertise will directly contribute to the safety and efficiency of our operations. Growth Opportunities: We support your professional development and offer opportunities for advancement. Collaborative Environment: Work with a team of dedicated professionals who are passionate about aviation. Ready to soar with us? Apply now and be a part of our mission to maintain the highest standards in aircraft maintenance! Job Summary: Under direction of the Manager, Digital Transformation, the Digital System Support Analyst will be responsible developing solutions for our Customer Service IT group as well as providing customer support for both internal and external customer digital products and services. The Digital System Support Analyst is a service-oriented, critical thinking individual who is passionate about reacting to customer feedback and providing actionable information to ensure IT and Customer Service are fully integrated on a continuous basis to increase business capability and value, reduce cost and risk, and foster innovation. Principal Duties: DIGITAL PRODUCTS SUPPORT • Track, prioritize and process incoming customer requests for service access and support, • Identify, record, analyze and provide solutions to problems and incidents based on documented known errors, • Work with internal and external project teams to aid in the design, development, deployment and post-delivery support of customer service digital products and services, • Works closely with IT to ensure that during major service disruptions that affect our digital products, services to ensure the impact to users is minimized, • Lead the efforts in the build, test and release of new or upgraded digital services and business systems, • Ensure there is a proper knowledge transfer to enable customers and users to optimize use of services that support their business activities, • Leads testing efforts for new systems and improvements, • Ensure that new or changed services and systems are capable of delivering the agreed utility and scope, • Communicates actionable items and required changes to IT development teams, • Works with Customer Service personnel to identify and understand product enhancement requests, • Manages organization’s expectations effectively, • Responsible for introducing new initiatives to end users, • Suggests areas for improvement in internal processes along with possible solutions, • Leads internal teams/task forces Bachelor’s degree in information technology or 3 years related work experience 2+ years of analyzing data to identify trends and manage data quality 2+ years of experience supporting customer-facing portals, or digital services in aerospace or regulated environment Prior involvement in digital product support or lifecycle management Working knowledge with Microsoft Power Apps (Power Automate, Power BI or CoPilot Studio) Must possess a strong sense of urgency and have the ability to independently manage development projects and customer support tasks simultaneously Highly self-motivated and independent Excellent communication / customer service skills Strong understanding of Microsoft 365 ecosystem (Teams, Outlook, Permissions, User Support) Ability to troubleshoot across multiple platforms and coordinate with internal IT teams when needed Additional Desired Qualifications: Understanding of basic aircraft systems and technical publications Proficiency with Power Automate and SharePoint Development Working knowledge of SAP (User level familiarity and navigation) Proficient with SAP and able to provide support/problem solving Experience with programming (Java / Python...etc.) Fluent in French Working Conditions: Office environment Use of personal computers required Minimal travel may be required Compensation and Benefits The compensation for this position typically falls between $70,000 and $75,000 per year. This position is not eligible for overtime. Note, the final compensation offered to a successful candidate will depend on several factors that may include but are not limited to the type and years of relevant experience, Falcon-specific experience, relevant education/certifications, geographic location, and shift. Our total compensation package also offers comprehensive healthcare coverage (Medical/Prescription, Dental, Vision), HSA and FSA options, 401k Plan with Company Match, Life Insurance, Disability Benefits, Supplemental Insurance, Group Legal, Paid Time Off, Tuition Reimbursement, Employee Discounts and much more. We are committed to finding the best, brightest and most dedicated individuals in the aviation industry. Our employees are the key to our success. Soar with us.

Job Description Position Title: Case Manager Location: On Site – Englewood, NJ Department: Clinical Reports to: Clinical Director Salary: Competitive, based on experience and qualifications Boca Recovery Center Website About Boca Recovery Center Founded in 2016, Boca Recovery Center is a nationally recognized addiction treatment provider specializing in substance use disorders and co-occurring mental health conditions. With locations in Florida, New Jersey, Indiana, and Massachusetts, we deliver evidence-based clinical care in a supportive, structured environment. Our team is committed to providing trauma-informed, client-centered services that promote lasting recovery. Position Overview The Case Manager plays a vital role in supporting clients throughout their treatment journey by providing comprehensive case management services. This includes assisting with discharge planning, resource linkage, documentation, and advocacy. The ideal candidate will be organized, empathetic, and equipped with the knowledge to support clients with a variety of social, financial, and behavioral needs. Requirements Key Responsibilities • Case Management & Client Support, • Complete initial and ongoing case management assessments., • Evaluate client strengths and needs across medical, psychological, social, financial, and employment domains., • Assist with scheduling medical, dental, and other ancillary appointments., • Provide support for clients applying for food assistance or managing FMLA/unemployment paperwork., • Help clients develop life skills including budgeting, communication, critical thinking, and personal care., • Assist with job searches, resume writing, and interview preparation., • Help clients manage finances and bill payments while in treatment., • Coordinate discharge planning and aftercare services, to include booking travel and locating appropriate step-down programming for outpatient programming and/or counseling services., • Arrange placement in halfway houses or aftercare facilities as needed., • Ensure continuity of care through proper linkage to ongoing services., • Community Resource Coordination, • Communicate with employers, landlords, probation officers, legal representatives, and family members., • Maintain accurate and timely documentation of client progress, services provided, and discharge planning., • Uphold all policies regarding client confidentiality and documentation standards., • Maintain prompt and regular attendance., • Work collaboratively with interdisciplinary team members., • Support and uphold all organizational practices, policies, and ethical guidelines., • Valid State Driver’s License required., • Minimum of a High School Diploma; Bachelor’s Degree in Human Services or related field preferred., • CPR certification required (or must be obtained within 30 days of hire)., • A minimum of 1 year of experience in substance abuse treatment or a related field preferred., • Strong communication skills with clients, team members, and supervisors., • Ability to maintain professionalism and appropriate boundaries., • Highly organized and detail-oriented., • Computer literacy and ability to complete accurate documentation., • Capacity to work independently and as part of a multidisciplinary team., • Positive attitude and high emotional intelligence. Boca Recovery Center offers a comprehensive benefits package, including: • Health Insurance, • Retirement Plans, • Disability Coverage, • Paid Time Off

Job Description Purpose of the Role: Workforce Development Academy Case Manager is responsible for providing direct case management services to young adults, ages 18–24, who face significant barriers to education and employment. The Case Manager helps participants overcome obstacles, develop critical skills, and connect with resources to achieve self-sufficiency Essential Functions of the Role: · Assessment and planning: Conduct comprehensive assessments of participants to identify their skills, needs, and barriers to employment and education. Use this information to develop individualized service plans. · Intake and outreach: Perform outreach to recruit and enroll eligible youth into the program. · Resource navigation: Connect participants with a wide range of educational, employment, and social services available in the community, including housing assistance, mental health programs, and community services. · Skill development: Provide job readiness training and help participants develop soft skills, like critical thinking and communication. · Education assistance: Assist participants in completing high school or obtaining an equivalency diploma. Also, help with enrollment in post-secondary education. · Internship and job placement: Work with local businesses to develop and secure internship and employment opportunities for participants. · Ongoing support: Monitor and support participants after placement to ensure employment retention and wage progression. Provide follow-up services for at least 12 months after a participant's first day of employment. · Documentation and reporting: Maintain accurate and detailed case records and documentation, including charting and progress notes. · Interdisciplinary collaboration: Work closely with other program partners and staff to provide integrated support. · Compliance: Adhere to all program policies, procedures, and ethical standards, including confidentiality. · Coordinated services between multiple agencies, providers, and stakeholders to ensure optimal outcomes. · Develop productive and results oriented relationships with mission critical persons at outside organizations, such as (but not limited to): Local Courts, Attorneys, Youth Bureau, Dept. of Social Services, Mental Health Providers, Probation Officers, Legal Services, District Attorney’s Office. · Do not settle for “because that’s the way it has always been done”; be fearless in the pursuit of excellence and achieving the needed outcomes for our clients and the agency at large. · Plan events to build partnerships in the community. · Special projects and other duties as assigned. Work Schedule: Monday – Friday, 9am – 5 pm, 35 hours per week, however flexibility required to address client and Agency needs. Physical Environment: o Traditional office environment. o Must be comfortable attending appointments at various agencies, facilities, and clients’ homes. Qualifications for this Role: · Direct service experience working with high-barrier youth and young adults in an educational, employment, or social service setting. · Compassion and understanding: The ability to work with and relate to low-income, homeless, and other marginalized populations. · Knowledge: An understanding of workforce development concepts, as well as federal and state employment laws, rules, and regulations. · Communication: Strong verbal and written communication skills to effectively interact with participants, families, businesses, and community partners. · Organizational skills: The ability to manage a diverse caseload, prioritize tasks, and maintain accurate records. · Problem-solving: Critical thinking and good judgment to evaluate participant progress and adjust care plans as needed. · Proven ability to empathize with the clients we serve. · Tenacity and passion for this work, balancing objectivity, and empathy. · Minimum 2–3 years of care–related experience in Youth Justice, mediation, and crisis management. · Bachelors in an area of Criminal Justice, Human Services, Psychology, or 5 years equivalent work experience. · Computer literacy required. · Bilingual English/Spanish a plus. · Flexible availability – based on client and Agency needs Compensation range: $48,000 - $51,000

Job Description The Unaccompanied Children Program provides long term and transitional residential care and other supportive services to Unaccompanied Children (UC) who are under legal custody of the Federal Government. Working in collaboration with the federal Office of Refugee Resettlement, ORR, our program provides a safe and nurturing environment for youth in a Basic Shelter program located at our licensed residential facilities as well as a Transitional Foster Care program in foster homes in the Bronx, Brooklyn, Queens and Westchester. In all programs, we provide therapeutic, medical and educational services, as well as other supports that youth need to achieve success through an array of strength-based and targeted interventions as we link them with family members and/or other sponsors in the United States. We want all children we support to move forward with their lives and thrive. About the Role The Case Manager work directly on the reunification process of the child along other stakeholders as per ORR Policy and Regulations. The Case Manager ensure all the child needs (medical, legal, educational, and emotional,) are meet while in care. The caseload assigned as per ORR regulations is up to 8 cases per case manager. What You’ll Do · Case management responsibilities include all necessary tasks as required by the Federal Office of Refugee Resettlement. · Works closely with Unification Specialist (TPG) to ensure timely and safe reunification process for all minors in care abiding by ORR Field Guidance 24. · Develops and maintains contact with youth and their service providers for medical, social, educational, and other related service needs. · Follow up with legal service providers regarding the timely submission of any documentation or correspondence needed for the legal relief process. · Maintains professional and timely communication with stakeholders including , GDIT, Legal Service Provider, The Young Center, ICE regarding the child case. · Performs discharge and release functions to ensure that each youth has a safe, appropriate and prompt release plan. · Documents weekly client contacts and maintain case files up to date and audit ready in accordance with regulations. Ensure all ORR, OCFS, and Education mandates and requirements are met. · Works collaboratively with the Clinical Team in approaching each child’s case. · Ensure that home visits to foster parents occur, assessing for comfort and safety of the child and that all pertinent information is relayed appropriately to foster parents. · Participates and attends all required weekly staffing with GDIT/ORR and program related meetings. · Maintains knowledge of issues affecting UC and provide immediate support in tandem with clinical when needed. · Collaborate with all other POH departments and maintain closely communication to ensure a holistic approach to meeting the child needs. · Supports and participates in individual and group supervision. · Participates in the implementation of PBIS to promote and reinforce a positive social culture with all people supported and staff at POH. · Some evening and weekend hours as per ORR mandates. · Performs other duties as assigned. Your Qualifications · Bachelors in a Human Services field. · Minimum one year of experience in case management field (preferred). · Knowledge of child welfare and immigration-related legislation. · Excellent verbal, and written communication and organizational skills are essential. · Proficient in Microsoft Office suite, knowledge of MyEvolv recommended · Bilingual (English/Spanish) a must · Valid Driver's License with a clean driving record Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Supervisory Responsibility No Work Environment: Office/Field for foster home visits Position Type/Expected Hours of Work: This is a full-time position. Days and hours of work are Monday through Friday in office (, 4 days in office, 1 day remote) including assigned weekend coverage (remote). A few times a month, case managers might be assigned in advance a 2pm-10pm shift (remote) to ensure 7-day case management services as required by ORR. The office is located in Brooklyn, NY. Additional Requirements: · Authorized to work in the U.S. · Ability to travel to other Rising Ground sites if required for meetings or trainings. Equal Employment Opportunity Statement It is the policy of Rising Ground that the Agency wholly complies with equal treatment of all employees and applicants for employment without unlawful discrimination as to an individual’s perceived or actual race, creed, color, national origin, alienate, citizenship status, gender, age, disability, marital status, partnership status, sexual orientation, ethnicity, religion, or veteran status in all employment decisions, including but not limited to recruitment, hiring, compensation, training and apprenticeship, promotion, upgrading, demotion, downgrading, transfer, layoff and termination and all other terms and conditions of employment.

Job Description SmartSource®, an ABCOM Technology Group company, has more than 35 years of experience serving clients' business technology needs in the events, staffing, legal, government, finance, education, entertainment, and meeting production industries. The company provides service throughout North America through its fully staffed and equipped offices in major metropolitan markets. SmartSource draws from its extensive inventory of IT, AV, and interactive technologies to deliver solutions as varied as computers for contract staff, office equipment for temporary spaces, or multi-story video walls for trade shows and events. The SmartSource team is passionate about leveraging its expertise to empower clients to excel. SmartSource will afford you an exciting career opportunity. We offer a fast-paced and dynamic work environment. Most importantly, you will be provided the support and environment to excel and succeed with an industry leading company. If you are enthusiastic, highly motivated and looking for a great opportunity, we encourage you to apply today. Job Summary: As an IT Field Technician with SmartSource, your primary responsibility will be providing “top-notch” customer service with a strong focus on tradeshow and corporate meeting environments. Duties include product configuration, prep and testing, transportation of equipment, on-site installation of audio visual and computer technology, networking, troubleshooting and technical support. Responsibilities: • In-shop configuration, preparation and testing, transport for on-site installation, customer service, and troubleshooting of our computers, software, and related peripherals in tradeshow and corporate events environments., • In-shop configuration, preparation and testing, transport for on-site set up and operation of Audio and Video equipment including microphones, speakers, mixing consoles, video screens, projectors, video switchers, large displays and related peripherals in tradeshow and corporate events environments. Qualifications: • The ideal candidate will also be proficient at setting up and operating basic audio-visual components, be able to troubleshoot and correct operational glitches., • Must have experience with “live events” – trade shows, corporate meetings, and conferences., • Must have a “can-do" attitude, strong customer service focus, and effective communication and people interaction skills as this position interacts directly with our customers., • Requires the ability to think and work independently, meet deadlines, and have extreme attention to detail, while working as a member of a team., • Requires a valid driver’s license and the ability to drive company vehicles to area venues for client events., • Requires loading/unloading of company vehicles. Must be able to lift 50 pounds., • As our clients’ events are held seven days a week, some overtime, weekends, and overnight travel is required., • A desire to continually improve performance and take service to the next level is vital. SmartSource is an equal opportunity/affirmative action employer. SmartSource does not discriminate on the basis of race, color, religion, gender (including non-binary/third gender), transgender, gender identity or expression, sexual orientation or affectional preference, national origin, citizenship, age, disability, status as a protected veteran, military status, marital status, or status in any group or class protected by applicable federal, state, or local law. SmartSource makes reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act, Rehabilitation Act, and applicable state and local laws.

Job Description SOAR WITH US Dassault Falcon Jet proudly provides competitive pay, quality benefits and programs that support your career advancement and personal development. Our benefits are designed to support you and your family's health and wellbeing, help you secure a strong financial future and empower you to be successful in all aspects of your work and life. We are committed to finding the best, brightest and most dedicated individuals in the aviation industry. Our employees are the key to our success. Soar with us! PRINCIPAL DUTIES/RESPONSIBILITIES (ESSENTIAL FUNCTIONS): • Perform the required troubleshooting, maintenance, and repair as needed of Falcon Aircraft anywhere in the world depending on their AOG location. To include locations at various points across the Americas and the globe which could include remote areas where modern conveniences may not always be available., • Perform all stated maintenance or basic avionics tasks and associated checks, inspections and/or troubleshooting as identified on the assigned AOG or drop-in aircraft., • Identify all troubleshooting tasks and maintenance tasks to be performed and parts to be ordered for a particular AOG., • Perform status updates of work in progress to Command Center and/or Operations Manager., • Perform all work with the highest level of technical knowledge and experience, in addition to maintaining the utmost level of professionalism with customers, vendors and other flight department or customer personnel on both a personal level and also as a direct representative of the company, Dassault Falcon Jet., • Adhere to all FAA Regulations, the Dassault Repair Station Manual, Operations Manual and all other Quality Manuals and/or Regulations., • Accurately and thoroughly complete all appropriate maintenance, work order, and RTS paperwork, • Be "travel ready" within 1/2 hour during duty time and 2 hours when standby time off base., • Work unscheduled overtime as-needed based on level of AOG activity to include weekends and/or holidays. Advance notice will be provided in all cases when such notice is available to the company but due to the nature of aircraft it is rarely known in advance., • Applicants must have experience pertaining to the forecasted scope of work including but not limited to; troubleshooting, parts replacement, work order documentation, interpretation of technical documentation, customer service and communications skills., • Maintain high level of system knowledge of Falcon Aircraft, • This will be performed by working and training with Engineering Support, • Develop in depth knowledge of troubleshooting techniques and methodologies Compensation and Benefits The compensation for this position typically falls between $50 and $60 per hour. This position is eligible for overtime. Note, the final compensation offered to a successful candidate will depend on several factors that may include but are not limited to the type and years of relevant experience, Falcon-specific experience, relevant education/certifications, geographic location, and shift. Our total compensation package also offers comprehensive healthcare coverage (Medical/Prescription, Dental, Vision), HSA and FSA options, 401k Plan with Company Match, Life Insurance, Disability Benefits, Supplemental Insurance, Group Legal, Paid Time Off, Tuition Reimbursement, Employee Discounts and much more. We are committed to finding the best, brightest and most dedicated individuals in the aviation industry. Our employees are the key to our success. Soar with us.

Job Description JOB DESCRIPTION Title: Pretrial Case Manager Reports To: Pretrial Supervisor FLSA: Non-Exempt Status: Full-time Supervisory Responsibility: Not Applicable Purpose of the Role: Rapidly after release into the program, the Case Manager conducts Supervision Introduction/Orientation meetings with new participants to review supervision conditions that will be required under the supervision plan. The Case Manager assists participants on their caseload to comply with supervision appointments and court appearances during the pendency of their legal case. The Case Manager also conducts ongoing service need assessments with participants and develops collaborative service plans addressing identified needs and goals. The Case Manager will ensure participants receive services that are strengths-based, gender-specific, and culturally sensitive while adhering to the core principles of risk, need and responsivity to reduce recidivism, increase engagement in community treatment services and support participants to achieve their self-identified goals for treatment, recovery, rehabilitation, and crime-free community integration. Job Description: • Provide supervision and community-based services to a caseload of pretrial participants., • Rapidly (within 24-48 hours of release) conduct Supervision Introduction/Orientation meetings with new participants to review supervision conditions, the reporting schedule (as assigned by level of recidivism risk), and the mandatory methods of communication (face-to-face, telephone, and texts) that will be required under the participant's supervision plan., • Work collaboratively with the court and other pretrial staff team to facilitate and ensure caseload participants' successful completion of mandated supervision appointments and court appearances during the pendency of their legal case., • Review legal and court screening documentation and work with participants to analyze their offending behavior patterns, identifying behavioral changes, need for implementation of supports that may reduce likelihood of any pretrial arrests., • On an ongoing basis, conduct service need assessments with participants to examine psychosocial needs and problems, including the severity of mental and substance use disorders, problems affecting participation, engagement, and continuity in supervision and treatment and individual motivation for treatment., • Link participants to treatment based on their eligibility, preferences and needs and provide escort 10 community services., • Ensure the timely flow of community outreach and case management activities to meet program goals and objectives., • • Utilize problem solving techniques, motivational interviewing as an integral part of the pretrial supervision and case management process approach, to help motivate and engage individuals in any needed process of change., • Provide all services in a gender-responsive, trauma-informed way and adheres to the core principles of risk-need-responsivity., • Maintain collaborative relationships with community providers (supported housing providers, Health Homes, care management programs, addiction treatment and mental health providers, peer-run providers, education, vocational training and employment services providers, legal services providers, medical care providers, and family providers)., • Follow program community-based monitoring protocols for high-risk and high need program participants and request/participate in case reviews to address complex cases., • Enter assessment, supervision appointment reporting, progress note documentation into program database; conduct all electronic charting activities and reporting in accordance with confidentiality regulations and in a timely fashion., • Meet monthly case management contact and outreach goals as established by supervisory staff. Work Schedule: Monday – Friday, 9am – 5pm with some flexibility around client needs. Physical Environment • Traditional office environment., • Must be comfortable attending appointments at various courts, agencies, facilities, and client’s homes. Physical Demands: Must be able to drive a motor vehicle and carry up to 20 lbs. Mental and Visual Demands: Flow of work and nature of duties involve normal coordination of mind and eyes much of the time. • Must be able to interact with persons having mental health issues, periods of instability (i.e., lack of shelter, food, clothing, or support), recently released from an institution (i.e., hospital, prison), limited comprehension and/or ability to manage through complex scenarios. Qualifications for this Role: • Bachelor’s degree or equivalent experience, • Minimum of four years of experience working in human services with individuals with substance use disorders, co-occurring mental health and substance use disorders and involvement in the criminal justice system., • Extensive knowledge of community treatment, support services and resources, • Knowledge of the criminal justice system, court processes and alternative to detention/incarceration services, • A Valid Driver License is required and a driving record that will permit the use of an Agency vehicle to transport clients to appointments or other activities as needed., • Bilingual English/Spanish a plus. Compensation range: $44,000 - $47,000

Job Description POSITION SUMMARY: The Administrative Assistant plays a vital role in ensuring smooth and efficient daily operations while upholding the highest standards of client service. Acting as the central point of coordination within the office, this individual is expected to be dependable, personable, punctual, and assertive. Key responsibilities include managing client interactions, routing calls, processing mail, and maintaining organized and accurate data systems. The Administrative Assistant is instrumental in facilitating a professional environment that consistently meets or exceeds client expectations. RESPONSIBILITIES: CLIENT RELATED SERVICES • Serve as the first point of contact for clients, ensuring a professional and welcoming experience., • Documents all in-office visits following the process and procedures., • Answering and routing incoming calls to the appropriate department., • Filter client calls by identifying urgent matters and following the call escalation process., • Responsible for returning missed calls and assigned callbacks provided by the Manager., • Responsible for retrieving voice messages left on Main Lines., • Handles each call with a positive, helpful attitude while being thorough in concise., • Assist with client referrals and ensure timely follow-up to maintain strong relationships and continuity of service., • Support business development efforts by attending events, distributing materials, and helping build a positive public presence for the firm., • Assist with posting content to all social media sites., • Assist with creating digital marketing, promotional material, and advertisements while ensuring brand consistency., • Processes all incoming and outgoing mail & packages via USPS, UPS and FedEx., • Fax and scan client documents in accordance with company procedures., • Collecting and routing hand-delivered packages., • Inventory management of office supplies, cleaning supplies, marketing supplies, etc. will be responsible for notifying management of supplies that require replenishing., • Maintaining the cleanliness of the office waiting area, lobby, and other public areas., • Maintain strict confidentiality of client records and sensitive information in accordance with firm policies and legal regulations., • Categorize and upload incoming documents into the client’s matter, ensuring correct document type classification and creation of corresponding task(s)., • Complete client file requests in a timely and organized manner., • Minimum 1-2 years of administration experience, • 1-year experience in a call center environment preferred, • Provides a clean, polished, and professional appearance, • Proficient in relevant computer applications, • Excellent level of experience with the use of a computer and general office equipment such as printers, scanners, and copy machines, • Knowledge of customer service practices and principles, • Excellent data entry and typing skills, • Committed to providing quality service in relation to organization's mission, • Superior listening, verbal, and written communication skills, • Ability to handle stressful situations appropriately, • Ability to modify and adapt to improvements within the organization, • Ability to operate in a high-paced environment with a composed sense of urgency, • Excellent time management and organizational skills, • Bilingual/ Spanish speaking (Required) Physical Demands: While performing the duties of this job the employee is frequently required to sit, stand, walk, talk, hear, bend, stoop, and have finger, hand, and arm dexterity. Work Environment: This job operates in a professional office environment and routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. We are a paperless work environment utilizing E-fax, Vonage Application, the Microsoft Office Suite package, & Smart Advocate legal database software.