osition Overview: We are looking for a passionate and highly skilled Sous Chef to join our dynamic culinary team. The ideal candidate will have a deep love for food, with a particular appreciation for Eastern cuisine and culinary traditions. This role requires someone who thrives in a fast-paced kitchen environment, maintains a meticulous attention to detail, and is always ready to go the extra mile to ensure excellence in every dish. As a Sous Chef, you will work closely with the Executive Chef to oversee kitchen operations and guide a team of cooks to deliver top-quality meals in line with our high standards. Key Responsibilities: Support Kitchen Operations: Assist the Executive Chef in day-to-day kitchen operations, ensuring food preparation, cooking, and presentation meet our high-quality standards. Food Preparation and Cooking: Prepare and cook dishes according to recipes and guidelines, paying particular attention to the authenticity and balance of Eastern flavors. Menu Development: Contribute ideas for seasonal menus, special dishes, and creative presentations, with a strong emphasis on the rich traditions of Eastern cuisine. Team Management: Lead, train, and motivate kitchen staff. Foster a collaborative, positive work environment to ensure a smooth flow of operations. Quality Control: Maintain a strict focus on food quality and consistency, ensuring that every dish that leaves the kitchen is executed to perfection. Inventory and Stock Management: Assist in managing kitchen supplies and inventory, ensuring that stock levels are maintained and that ingredients are always fresh. Health & Safety: Ensure compliance with food safety regulations, cleanliness, and organizational practices in the kitchen. Required Skills and Qualifications: Proven experience as a Sous Chef or in a similar role within a high-end kitchen, with a strong focus on Eastern cuisine. Deep passion for food, cooking, and the culinary arts, especially with a focus on Eastern flavors, ingredients, and techniques. Excellent knowledge of Asian culinary traditions, techniques, and ingredients. Strong leadership and teamwork skills, with the ability to inspire and guide kitchen staff. Attention to detail and high standards of cleanliness, safety, and food quality. Ability to work well under pressure and adapt in a fast-paced environment. Strong organizational skills and a hands-on approach to kitchen management. A positive, proactive attitude and a strong work ethic. Personality Traits: The ideal Sous Chef will have a genuine passion for food and a deep respect for the artistry behind cooking, particularly in the context of Eastern cuisine. You should be someone who thrives on continuous learning, seeks to improve culinary techniques, and enjoys collaborating with others in a team-oriented environment. Enthusiasm, diligence, and a commitment to excellence are core values we seek in every team member.
Detail-oriented and dependable Line Cook with four years of hands-on experience in high-volume, fast-paced kitchens. Skilled in food preparation, station setup, cooking, and plating according to standardized recipes and kitchen procedures. Proven ability to work under pressure while maintaining food quality, safety, and sanitation standards. Key Responsibilities: Prepare and cook menu items accurately and efficiently on the line, ensuring consistency and quality. Set up and stock stations with necessary supplies and ingredients at the beginning of each shift. Maintain cleanliness and organization of the kitchen, adhering to health and safety regulations. Collaborate with the kitchen team and communicate effectively with chefs and other staff. Monitor food levels, assist in inventory control, and minimize waste. Handle special dietary requests and food allergies with attention to detail. Execute prep work for upcoming shifts and maintain proper food storage. Support training and onboarding of new kitchen staff as needed. Skills & Qualifications: Proficient in grilling, sautéing, broiling, frying, and other cooking techniques. Strong understanding of kitchen safety protocols and food handling guidelines. Ability to follow recipes, portion guidelines, and presentation standards. Excellent time management and multitasking abilities. ServSafe Food Handler Certification (if applicable). Flexible and adaptable to different kitchen environments and shifts.
Barista — Part-Time (Mornings) About us Bodhi, but Hungry is a yoga-minded neighborhood breakfast café in Williamsburg. We serve simple, feel-good food and great coffee/matcha in a warm, wabi-sabi setting. We value community, kindness, and clear, positive communication. What you’ll do Dial-in espresso; make coffees, teas, and hand-whisk ceremonial matcha Give warm, genuine service; learn names; guide guests through a vegetarian menu Run POS, manage the line, coordinate with kitchen/FOH Keep the bar spotless and organized; restock, dishes, light prep Follow food-safety standards; handle opening/closing checklists What you bring 1+ year barista experience (specialty coffee a plus) Confident with microfoam; basic latte art Clear, kind communicator; calm under a morning rush; reliable and on time Able to stand for the shift and lift ~30 lbs NYC Food Protection Certificate (or willing to obtain) Schedule & pay Part-time mornings (Wed–Fri 7:30–1:30, Sat–Sun 8:00–2:30; some flexibility) Hourly + tips; shift drink/meal; room to grow
Company Introduction US Cruise is a professional company headquartered on Wall Street, New York, specializing in global cruise ticketing, group shore excursions, bilingual tour leaders, and customized travel services. We maintain close partnerships with major cruise lines worldwide and are committed to providing travelers with high-quality cruise experiences. With extensive industry expertise and a professional team of tour guides, we are not only a trusted brand for travelers but also a key partner for travel agencies and agents. Position Overview US Cruise is now hiring energetic, personable cruise tour guides to accompany international travelers on exciting journeys. Candidates must be fluent in both Chinese and English. Comprehensive training and full support are provided—you bring your passion for travel, culture, and customer service to create unforgettable experiences for our guests. Our guided cruise services cover top global destinations, offering you the opportunity to earn a competitive salary while traveling the world and enjoying the benefits of cruise life. This is a contract position with compensation of $2,000 per week, excellent working conditions, and strong career growth potential. Bilingual Chinese-English tour guides are especially sought after, and proficiency in Fuzhou dialect or Cantonese is a plus. Responsibilities Lead cruise passengers on shore excursions and sightseeing tours at major ports of call. Deliver professional commentary, including cultural and historical insights as well as personalized recommendations. Promote and assist in selling cruise shore excursion products to enhance the guest experience. Ensure the safety, comfort, and satisfaction of all guests throughout the tour. Work closely with cruise staff and local partners to ensure seamless operations. Requirements Flexibility to work according to cruise itineraries. All schedules will be provided in advance. Must be at least 21 years old and legally authorized to work in the U.S. without sponsorship. Successful candidates will be required to pass a background check. Strong public speaking and group management skills. Fluency in both Chinese and English; proficiency in Fuzhou dialect or Cantonese preferred. Please include your availability and desired start date in your application. Commitment to Diversity & Inclusion At US Cruise, we are dedicated to fostering diversity and inclusion within our workforce and the communities we serve. Guided by our values of integrity, teamwork, and respect for individuality, we encourage every team member to bring their unique strengths. We view diversity and inclusion as a long-term commitment, requiring shared responsibility, continuous improvement, and progress. Join us in creating unforgettable cruise experiences while growing together in a diverse and inclusive environment.
The Position: Real Estate Property Management Company looking to fill a Rental Manager position for a Rent Stabilized property with Low Income Housing Tax Credit. The rental manager will work out of the corporate office in Manhattan, but the building is located in Brooklyn. About Our Company Our Corporate office is located on the Upper East Side of Manhattan. We manage residential multi-family apartment buildings in the five boroughs of New York City. Our buildings consist of both affordable and market-rate units, co-operatives and condominiums, and both owner-occupied and renter-occupied units. Benefits The Corporate office is located within walking distance of a subway and bus line. Medical, dental, and life insurance are available, and the company has a 401K plan. In addition, pre-tax purchase of public transportation and commuter parking (similar to Transit-Chek) are offered. Requirements Must be Tax Certified, 2 to 4 years of prior experience is required. Our company uses the Yardi property management software system. Your experience with Yardi, in addition to MS Word and Excel, would be helpful. Salary commensurate with experience. How to Respond Your reply must include a resume. We look forward to you joining our team! Job Type: Full-time Benefits: · 401(k) · Dental insurance · Health insurance · Life insurance Schedule: · Monday to Friday License/Certification: Job Type: Full-time Pay: From $53,500.00 per year Benefits: 401(k) Dental insurance Health insurance Paid time off Work Location: In person
If you love the smell of freshly baked cinnamon buns and always work with a smile, then please read on! Benjis Buns is looking for team members. Benjis Buns is a cinnamon bun bakery based in NYC. Our business is growing day by day and we are looking for bakers to help us keep up with the growing demand for our irresistibly tasty cinnamon buns! With no day being the same, you must be adaptable and positive to deliver our fresh cinnamon buns to high standards whilst maintaining food safety standards. You will be working at pace to prove and bake our delicious cinnamon buns. You’ll know our products and recipes inside out and take initiative to learn more. Key responsibilities: Measuring and mixing the dough Kneading & proofing the dough Rolling out the dough and shopping the buns Baking the buns Icing the buns Packing/ Storing the buns for delivery’s Washing up the kitchen untitled and keeping the kitchen tidy after you are finished. Keeping an eye on supplies so we don’t run out! Any other reasonable duties requested by line manager
Job Description We are seeking a Production Supervisor responsible for developing daily/weekly schedules for product and labor based on production requirements. Essential Functions · Follow the Basic Principles in all employee interactions · Provide direction, guidance and assistance to employees to enable them to work more effectively · Motivate employees by giving positive feedback, always in a respectful manner · Measure and manage productivity in the department to identify areas for improvement · Coordinate production process to increase productivity and improve process controls · Effectively allocate production labor as needed on a daily basis to improve productivity · Manage workforce to cross-train employees and rotate employees regularly · Follow all procedures for reporting Worker’s Compensation incidents and accidents, · Ensure meal processing counts and deadlines are met by checking line progress regularly · Ensure accurate counts are produced to specification · Ensure portions control is accurately measured by employees by conducting regular verifications · Train employee in production processes and portion control · Proactively engage in employee relations issues to resolve them effectively and promptly · Manage storage and rotation of daily food production overages to minimize waste · Hold regular communication meeting with employees to review production results, safety and hygiene · Communicate schedule changes to employees · Manage production schedules and processes to minimize overtime · Manage work force accountability for quality and productivity · Ensure employees have proper tools and equipment needed for production · Ensure that HACCP, GMP and USDA standards are achieved and completed · Ensure customer production and labeling requirements are achieved · Competent to work independently, ask questions and seek direction as needed. · Ensure all safety requirements are achieved and strives to maintain a safe work environment. · Effectively gives and receives feedback in a positive and respectful manner · Must be able to function within a team environment. · Performs tasks under general supervision Skills and Qualifications · Food Service experience required · A minimum of 2-5 years supervising a food production environment · Knowledge of internal policies and procedures · Knowledge of HACCP requirements, USDA, GMP and sanitation requirements. · Knowledge of cold food production processes · Candidate bilingual in English and Spanish a plus · Competent written skills and effective verbal communication skills · Computer skills a plus (Microsoft) Supervisory Responsibility This position has supervisory responsibilities. Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit and stand for long periods of time and reach with hands and arms. Position Type/Expected Hours of Work This is a full-time exempt position in a 24/7/365 manufacturing environment. Flexibility with weekdays, evenings, and weekends is required.
If you love the smell of freshly baked cinnamon buns and always work with a smile, then please read on! Benjis Buns is looking for team members. Benjis Buns is a cinnamon bun bakery based in NYC. Our business is growing day by day and we are looking for bakers to help us keep up with the growing demand for our irresistibly tasty cinnamon buns! With no day being the same, you must be adaptable and positive to deliver our fresh cinnamon buns to high standards whilst maintaining food safety standards. You will be working at pace to prove and bake our delicious cinnamon buns. You’ll know our products and recipes inside out and take initiative to learn more. Key responsibilities: Measuring and mixing the dough Kneading & proofing the dough Rolling out the dough and shopping the buns Baking the buns Icing the buns Packing/ Storing the buns for delivery’s Washing up the kitchen untitled and keeping the kitchen tidy after you are finished. Keeping an eye on supplies so we don’t run out! Any other reasonable duties requested by line manager
Job Title: Pastry Chef Location: Sancho Pancho Bakery Employment Type: Full-Time / Part-Time Job Summary: Sancho Pancho Bakery is seeking a creative and skilled Pastry Chef to lead the preparation of high-quality pastries, breads, and other baked goods. The ideal candidate has experience in artisan baking, is passionate about traditional and innovative pastry-making, and maintains the highest standards in taste, presentation, and food safety. Key Responsibilities: Prepare a variety of baked goods including breads, cakes, cookies, tarts, pastries, and specialty items Create new recipes and seasonal offerings in line with Sancho Pancho Bakery’s style and standards Monitor and maintain inventory of ingredients and baking supplies Ensure all pastries are consistently prepared and presented according to company guidelines Maintain cleanliness, organization, and safety of the kitchen and workstations Train and mentor junior bakers and kitchen staff as needed Follow food safety, hygiene, and sanitation regulations Collaborate with the management team to plan menus and production schedules Requirements: Proven experience as a Pastry Chef, Baker, or similar role in a bakery or restaurant setting Strong knowledge of baking techniques, ingredients, and pastry tools Creativity in presentation and recipe development Ability to manage time and production flow effectively Strong attention to detail and quality ServSafe or food handler certification (preferred) Able to lift up to 50 lbs and stand for extended periods Bilingual (Spanish/English) is a plus but not required Work Schedule: Early mornings, weekends, and holidays as needed Flexible shifts based on production demand Benefits: Competitive pay based on experience Staff discount on bakery items Supportive team environment Opportunities for growth and creative input
We are looking to hire line cooks/cashiers/expo with personality and drive! Our concept is open kitchen and our guests get to be a part of our day to day kitchen behind the scenes, we are looking for team members that take pride in their space, team, and cooking, and team members that want to grow with a fast growing company! Food preparation: Chopping, slicing, and prepping ingredients as needed for assigned dishes. Cooking station management: Setting up and maintaining a designated cooking station with necessary equipment and supplies. Cooking dishes: Cooking menu items according to recipes, ensuring proper doneness and presentation. Time management: Working quickly and efficiently to meet order deadlines in a high-volume environment. Communication: Communicating effectively with other kitchen staff, including the chef and expeditor, to coordinate orders and ensure smooth service. Food safety: Adhering to food safety guidelines and sanitation procedures. Inventory control: Monitoring and managing inventory of ingredients at their station. Cleaning and organization: Maintaining a clean and organized workstation.
Job Description Position: Cook – San Wei Grand Central Pay: $19.00 per hour Company Overview: San Wei Grand Central is a high-energy fast-casual eatery located inside Grand Central Terminal in New York City. Known for our flavorful rice and noodle bowls, signature pastrami sandwiches, and bubble tea drinks, we deliver bold flavors with consistent service in a fast-paced environment. We’re looking for dependable and motivated kitchen professionals to join our growing team. Position Overview: We are hiring a Cook who can confidently execute our menu with consistency and efficiency. The ideal candidate will be responsible for prepping ingredients, cooking proteins and sides according to our Standard Operating Procedures (SOPs), and maintaining a clean, organized kitchen space. This role is key to ensuring smooth back-of-house operations and delivering the quality San Wei is known for. Key Responsibilities: Execute all recipes and cooking tasks in accordance with company SOPs Prep ingredients including vegetables, proteins, sauces, and noodles Cook and assemble hot food items with speed, accuracy, and consistency Maintain cleanliness and organization of all kitchen workstations Monitor food quality and report any discrepancies to the manager Adhere to food safety, sanitation, and health code standards Support team with additional kitchen duties as needed Requirements: Minimum 1 year of experience in a kitchen or line cook role Ability to read and follow prep lists and recipe SOPs Familiarity with Asian cuisine is a plus Able to lift 30+ lbs and stand for long periods Strong attention to detail and time management Must be punctual, dependable, and a team player Flexible availability, including evenings, weekends, and holidays Must be able to commute to Grand Central Terminal, NYC 10017 Compensation & Benefits: Pay: $19.00 per hour Employee food & drink discounts Paid training Flexible scheduling Opportunities for advancement Paid time off (for eligible employees) Job Types: Full-time, Part-time Expected Hours: 30–40 hours per week Shifts: 8-hour shifts, with morning, day, evening, and weekend options Work Location: In person at Grand Central Terminal, New York, NY 10017 Job Types: Full-time, Part-time Pay: $19.00 - $19.50 per hour Expected hours: 30 – 40 per week Benefits: Employee discount Flexible schedule Opportunities for advancement Paid sick time Paid training
Job Title: Cook – Evening Shift Location: Healthy Deluxe, Deli & Grill Schedule: Evening Shift (typically 3:00 PM – 11:00 PM or as scheduled) Employment Type: Full-Time / Part-Time Job Summary: Healthy Deluxe, Deli & Grill is seeking an experienced and reliable Cook for our evening shift to prepare high-quality, healthy, and flavorful meals. The ideal candidate has a strong understanding of grill and deli-style cooking, food safety standards, and thrives in a fast-paced environment while maintaining a clean and organized kitchen. Key Responsibilities: Prepare and cook menu items according to recipes and customer preferences (salads, sandwiches, grilled meats, wraps, bowls, etc.) Operate grills, fryers, ovens, slicers, and other kitchen equipment safely and efficiently Ensure food is fresh, properly stored, and well-presented at all times Maintain cleanliness and sanitation of work areas, equipment, and kitchen according to health code standards Monitor inventory levels and communicate low-stock or out-of-stock items to kitchen management Follow portion control and waste reduction guidelines Collaborate with front-of-house team to ensure timely and accurate order fulfillment Adhere to all safety and food handling procedures Qualifications: Proven experience as a line cook, grill cook, or deli cook (1+ year preferred) Strong understanding of kitchen equipment and food preparation techniques Ability to follow recipes and multi-task in a busy kitchen Flexible schedule with availability for evening and weekend shifts Excellent communication and teamwork skills Food handler’s certification (preferred) Benefits: Competitive hourly wage (based on experience) Employee meals/discounts Opportunity for growth and additional training Positive team environment
We are a clean tech as a service company working with world-famous names in multiple industries, providing environmentally preferable cleaning, maintenance, sanitizing and disinfecting products and technologies. Our program eliminates large volumes of plastic, toxic chemicals and carbon emissions to mass consumers in our space and has a beneficial, triple bottom line impact. Our disruptive and innovative model has captured the attention of some of the biggest names in business. Our company is a certified B Corporation; a values-based, mission-driven business that operates according to the principles of sustainability and integrates these into daily decision making and sales. We provide a dynamic, open, exciting work environment providing many opportunities to learn new elements of business and sustainability. Communication is the key to happiness for us and we thrive on employee questions, suggestions, and feedback. We have an immediate opening for a coordinator level position, with possible remote working days as an Operations Specialist with an opportunity to advance, whose primary responsibilities include: • Work & communicate with equipment and parts vendors, • Processing parts & service requests from field techs & customers, • Ordering parts and equipment, • Receiving parts orders into inventory, • Manage Equipment inventory levels & par stocks at HQ and around the U.S., • Shipping and tracking orders, • Track shipments, • Assist with fulfillment and receiving teams, • Using company’s CRM - customer, service & parts tracking software, • Support service techs on installations and servicing customers on equipment Preferred & Required Skills • Eager, team player, • Strong computer skills in Google suite, Microsoft office, • 1 year Customer Service or Operations experience - preferred, • Strong attention to detail, • Bilingual English/Spanish preferred, • Legal right to work in the U.S. Compensation • $50K per year, with salary review in 6 months, • Health Benefits after 3 months, • 15 days PTO, • Employee Stock Ownership Plan > 1 year full time employment Please submit a resume and cover letter to apply. Our company is an Equal Opportunity Employer. All activities of the company are administered without regard to Race, Color, National Origin, Sex, Disability, Age, Political Beliefs, or Religion in accordance with Federal/State laws and regulations pertaining thereto
If you love the smell of freshly baked cinnamon buns and always work with a smile, then please read on! Benjis Buns is looking for team members. Benjis Buns is a cinnamon bun bakery based in NYC. Our business is growing day by day and we are looking for bakers to help us keep up with the growing demand for our irresistibly tasty cinnamon buns! With no day being the same, you must be adaptable and positive to deliver our fresh cinnamon buns to high standards whilst maintaining food safety standards. You will be working at pace to prove and bake our delicious cinnamon buns. You’ll know our products and recipes inside out and take initiative to learn more. Key responsibilities: Measuring and mixing the dough Kneading & proofing the dough Rolling out the dough and shopping the buns Baking the buns Icing the buns Packing/ Storing the buns for delivery’s Washing up the kitchen untitled and keeping the kitchen tidy after you are finished. Keeping an eye on supplies so we don’t run out! Any other reasonable duties requested by line manager
Maxus Group is a leader in delivering premier talent and technology solutions, providing world-class support anytime, anywhere. Our integrated service lines allow us to understand our clients' unique needs better, enhancing overall satisfaction across various disciplines. Summary We are seeking an IT Technician to join our dynamic team at Maxus Group. In this role, you will be responsible for providing top-notch technical support and ensuring the efficient operation of computer systems. Your contributions will be vital in maintaining our commitment to exceptional service delivery. Responsibilities Handle incoming issues and requests to the Service Desk (help desk) via ticketing system (JIRA), email, phone, and in-person. Handle incoming support calls by asking proper questions to the end user, gathering enough detail to understand the priority of the issue and the impact to their organization. Provide end users with timely updates regarding their issues and requests. Provide end user support for Microsoft applications such as PowerPoint Provide users with support for Panopto, which is a video recording and sharing platform. Support end users with ZOOM meetings and recordings Upload ZOOM recordings into Panopto Conduct regular system checks and updates to maintain optimal performance of IT infrastructure and equipment. Requirements Experience as an IT Technician or similar role in a technical support capacity Intermediate knowledge of computer hardware, software, and operating systems (Mac OS, Windows) Familiarity with help desk software and ticketing systems like Jira a plus (will Train) Excellent problem-solving skills with a customer-oriented approach An understanding of Panopto a plus but will train Basic understanding of operating and troubleshooting Crestron touch panels and controllers Familiar with ZOOM, creating and recording Meetings Ability to work effectively and efficiently in a team environment. Excellent communication skills (verbal and written) Must have excellent people skills Possess intermediate task management skills If you are passionate about technology and eager to make a difference in a supportive environment, we invite you to apply today to join the Maxus Group team! Job Type: Contract Pay: $20.00 - $25.00 per hour Expected hours: 40 per week Benefits: 401(k) Dental insurance Flexible spending account Health insurance Life insurance Paid time off Vision insurance Schedule: 8 hour shift Monday to Friday Work Location: In person
Our mission is to provide incredible service and a one-of-a-kind dining experience for our guests. As a Sushi Lead Cook, you will lead by example helping your team to fine-tune their culinary skills, grow their careers, and fuel their passion for food. No two days are the same, and an entire store full of fresh, world-class ingredients is your pantry. Responsibilities Assist in overseeing kitchen staff, educating and sharing passion for food Lead by example, setting the tone for an efficient work pace Prioritize tasks in the kitchen to ensure items are prepared on time and efficiently Fully understand the sushi station operations and accurately forecast restaurant and guest needs Comply with applicable State Restaurant Health Codes and Regulations Requirements 2 or more years' experience working as a sushi line cook Experience with sushi and/or Japanese cuisine in an upscale or fine dining restaurant Ability to work effectively under pressure in a fast-paced, open kitchen environment Experience leading a team Expert knife skills Preferred Qualifications Highly proficient with cutting and working with whole fish, including handling sashimi-quality fish Familiarity with inventory management and food cost control Knowledge and familiarly with contemporary Japanese cooking methods and ingredients
Job Title: Member Services Representative (Benefits Specialist) Department: Member Services The 32BJ Benefit Funds is growing, and we’re currently seeking mission-driven Benefit Specialists (Member Services Representatives) to join our team. We offer: Competitive Salary coupled with a great work/life balance Prime Location - Flatiron District in Manhattan (NYC) Comprehensive Health Package including medical, dental & vision coverage with no employee contribution to the premium for a family plan Pension Benefit that includes monthly employer contributions Retirement Benefit that includes 3% 401K employer contributions Professional Coverage/Reimbursement includes Tuition Reimbursement Program Paid Time Off including vacation, personal, and sick days Federal Paid Holidays – Up to 11 days off with pay And more... Mission-driven, internal job growth opportunities Annual Salary Clarification: Non-Bilingual: $50,926.57; Bilingual: $53,063.84 - Per Collective Bargaining Agreement (CBA) FLSA Status: Non-Exempt (Eligible for OT per business needs) Work Hours: 35 Total (Available shifts Monday-Friday 8:30am-6:00pm) About Us: Building Services 32BJ Benefit Funds (“the Funds”) is the umbrella organization responsible for administering Health, Pension, Retirement Savings, Training, and Legal Services benefits to over 100,000 SEIU 32BJ members. Our mission is to make significant contributions to the lives of our members by providing high quality benefits and services. Through our commitment, we embody five core values: Flexibility, Initiative, Respect, Sustainability, and Teamwork (FIRST). By following our core values, employees are open to different and new ways of doing things, take active steps to improve the organization, create an environment of trust and respect, approach their work with the intent of a positive outcome, and work collaboratively with colleagues. For 2023 and beyond, 32BJ Benefit Funds will continue to drive innovation, equity, and technology insights to further help the lives of our hard-working members and their families. We use cutting edge technology such as: M365, Dynamics 365 CRM, Dynamics 365 F&O, Azure, AWS, SQL, Snowflake, QlikView, and more. Through this technology investment, we have gathered and analyzed thousands of data insights to influence health insurance legislation and propose new health policy. Our efforts have galvanized many leaders and the consensus is there is plenty more work to be done. Please take a moment to watch our video to learn more about our culture and contributions to our members: youtu.be/hYNdMGLn19A Position Summary: After extensive paid training and under the supervision of the Member Services Call Center or Welcome Center Supervisor and MSR 2/3 Team, works as a Benefits Specialist for the Member Services Call Center or Welcome Center to assist participants with information for all the benefits offered by the Fund. Essential Duties and Responsibilities: Collecting and analyzing data/information to resolve a problem in real time, at high volume standards. Provide customer service to participants to resolve eligibility or Fund benefit issues. Displayed proficiency in all processing systems: eligibility process, Health benefits and system, COOL/V3/DYNAMICS system, CRM/WF and vendor systems Displayed proficiency in all Funds (Health, Pension, Legal, SRSP, Shortman). Handling of inquiries through vendors, Medical, Optical, Pharmacy, Dental and Employee Assistance. Follow workflows to resolve participant questions. Representatives analyze and interpret customer phone and written correspondence. Ongoing management of own inventory of work accumulated through Participant interactions/inquiries. These inquiries will involve customer complaints or inquiries on eligibility, enrollment, benefits and claims, and Pension related issues. Operating computers with multiple information screens to research and resolve customer inquiries on line. Representatives ensure that all processing meets or exceeds MSR Quality measurement objective and performance standards, including, but not limited to, handling and documentation. Ability to effectively communicate to Participants. Perform any other relevant, related or pertinent work or duties as requested or assigned. Qualifications: To perform the job satisfactorily, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. As well, the candidate must be free of any disciplinary actions. Technical Skills: Strong computer skills. Detailed knowledge of benefits as displayed in training and determined through subject matter exams utilizing OneView, vendor systems, COOL/V3/DYNAMICS and CRM processing system. Ability to prioritize work and meet deadlines. A demonstrated capability to manipulate and use multiple software programs and macros simultaneously including Excel, Microsoft Word, Windows and Outlook applications. Strong analytical, problem solving and decision-making skills. Excellent organizational and prioritizing skills. Strong ability to multitask. Various work schedules available. Interpersonal Skills: Strong oral and written interpersonal skills. Demonstrated customer service orientation. Ability to effectively operate in fast-paced work environment. Excellent listening skills. Detail oriented with excellent organization and communication skills. Experience working directly with customers. Education and/or Experience: High School diploma, some college preferred; Health Care, Employee Benefits and/or Customer Service experience are strongly preferred. Bilingual Language Skills: Fluent in multiple languages is a plus, but not required. Reasoning Ability: Above average. Certificates, Licenses, Registrations: None