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Job DescriptionDescription: The Broad’s mission is to make contemporary art accessible to the widest possible audience. Founded in 2015 on Grand Avenue in downtown Los Angeles by philanthropists Eli and Edythe Broad, the museum offers free general admission and presents an active Program of special exhibitions and innovative live events, all within a landmark building designed by Diller Scofidio + Renfro. Welcoming around 900,000 visitors per year, The Broad is a bustling public space and serves as home to the Broad collection, one of the world’s leading collections of postwar and contemporary art, which continues to grow as new artists and artworks are added. The museum is also the headquarters of The Broad Art Foundation’s worldwide lending library, which has been loaning collection works to museums around the world since 1984. An expansion of the museum will open before the 2028 summer Olympics in Los Angeles, creating even greater public access. ABOUT THE POSITION At The Broad, we strive to create a welcoming, inclusive environment for all visitors. The part-time Visitor Experience Team Member plays a key role in facilitating a safe, positive, educational experience for our visitors. As a Visitor Experience Team Member, you will create a visitor-first experience in all areas of the museum. You will greet visitors upon arrival to facilitate check-in and safety procedures, proactively engage visitors in educational discussion about art and The Broad collection, provide tours, and will move throughout the museum to assist guests, providing information to ensure that every visitor has a comfortable, enjoyable museum experience. From keeping the artwork safe to sharing knowledge about the collection and architecture, you will truly be the face of The Broad. DUTIES AND RESPONSIBILITIES • Greet and welcome visitors and groups., • Champion the museum’s mission to create access to the widest possible audience., • Facilitate check-in process for visitor groups, including issuing, selling, and scanning general admission, special exhibition, and program tickets., • Provide a range of information to visitors, from answering questions about the building to providing in-depth public and private tours of the collection. You will be empowered and encouraged to engage visitors in an educational discussion about art., • Become an expert in The Broad Collection, the museum building, and its place in the downtown ecosystem; regularly review and research the collection., • Answer questions throughout the museum and assist with wayfinding., • Work a variety of deployments, both indoor and outdoor, throughout the museum to ensure easy and efficient visitor flow., • Enforce safety and security procedures and protocols in public spaces of the museum; help maintain the safety of all artworks on view and enforce gallery rules of conduct., • Complete required ongoing training, including but not limited to engagement and tour training, collection training, digital currency, safety and security, and equity training., • Work museum events, programs, and special installations., • Periodically answer phone, chat, and email inquiries. Staff can expect to work 20-29 hours per week with hours fluctuating based on business needs. Team members must be available Tuesday-Sunday in conjunction with the current hours of operation (see below). This part-time position will regularly require working nights, evenings, holidays and additional hours beyond those listed below. The museum’s day and hours of operation are subject to change, which will likewise affect work schedules. Monday | Closed Tuesday & Wednesday & Friday | 11:00 a.m. – 5:00 p.m. Thursday | 11:00 a.m. – 8:00 p.m. Saturday & Sunday | 10:00 a.m. – 6:00 p.m. *Closed Mondays, Thanksgiving, & Christmas COMPENSATION $21.01 per hour BENEFITS • Medical and Vision., • 401(k) up to 4% match, with immediate vesting., • Additional generous 5% retirement contribution to eligible employees., • Accrued vacation and sick hours., • Free parking, free LA Metro pass or bike/walk stipend., • Discount at The Shop at The Broad, and at local eateries. Requirements: QUALIFICATIONS • A strong interest in contemporary art and museums., • Minimum two years’ experience in a visitor facing or customer service role., • Experience in hospitality, retail, attractions, or cultural organizations strongly preferred., • Ability to work with visitors of diverse backgrounds, with varying degrees of familiarity with museums and contemporary art., • Ability to work in fast-paced environments., • Ability to work as part of a diverse team to implement a first-class visitor experience for all visitors., • Confident speaking in front of visitors and groups including providing tours throughout the museum., • Effective and persuasive communications skills; ability to communicate clearly and present information to a wide variety of visitors., • Comfortable enforcing museum policies with all visitors., • Comfortable using online ticketing systems and technology; open to learning new technologies., • Ability to identify and positively resolve visitor issues in the moment; strong decision-making skills necessary., • Must be able to work weekends, holidays, and special events as necessary., • Multilingual applicants strongly preferred., • Requires excellent judgment, strong communication, writing, and computer skills, as well as effective presentation, negotiation, problem-solving, and conflict-resolution skills., • Must maintain a positive working relationship with a large and diverse staff., • Approach work with integrity and honesty., • Support and demonstrate the museum’s culture of developing a diverse, equitable, inclusive, and accessible environment for staff, contract staff, vendors, and visitors., • All employees of The Broad are required to be vaccinated against COVID-19, subject to certain exemptions as required by law. All newly hired staff must show proof of their COVID-19 vaccination within 45 days of hire. Please contact Human Resources if you have questions regarding the COVID-19 vaccination policy., • Adhere to all safety measures and guidelines., • Ability to wear a mask during your scheduled work shifts if and when necessary., • Ability to adhere to a health screen in compliance with health and safety guidelines as outlined by LA County Department of Public Health. Must be able to remain stationary as well as frequently move around public areas of the museum for extended periods of time. This position supports several operational deployments including coat/bag check and ticketing located outside of the museum managing guest arrivals. WORK ENVIRONMENT Work is performed both inside the museum and outdoors. This role requires both remaining stationary as well as frequently moving about the museum galleries to assist visitors through the museum, protect the safety of the artwork, answer questions, and provide a range of information to guests. EQUAL OPPORTUNITY EMPLOYER The Broad is an equal opportunity employer, and we aspire to reflect the diversity of Los Angeles in both our staff and our visitors. It is the practice of The Broad to offer equal opportunity consistent with applicable federal and state law in all aspects of employment. All employment decisions will be made in compliance with applicable federal and state laws prohibiting discrimination on the basis of race (including traits historically associated with race, including but not limited to hair texture and protective hairstyles), religion, creed, color, national origin, ancestry, marital status, sex, pregnancy, gender, gender identity, gender expression, age, medical condition (as defined by California law and including Acquired Immune Deficiency Syndrome (AIDS), actual or perceived), genetic information, physical or mental disability, sexual orientation, military or veteran status, having filed a discrimination complaint or any other status protected by applicable law. The Broad believes that by actively building a diverse workforce we can innovate, inspire, and engage with the widest possible audience. Reasonable accommodations will be made for qualified candidates with disabilities in accordance with the ADA and the ADAAA. Statements in this description represent typical elements, criteria, and general work performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the job. TO APPLY Please submit your resume and letter of interest. We will only contact candidates selected for further consideration. No phone inquiries please.

Job Description Saatva is the original direct-to-consumer mattress and home furnishings company, founded on the principle that everyone deserves healthy and restorative sleep. Today, Saatva is the largest online luxury mattress brand in the US, with more than 20 Viewing Rooms in prime areas of the nation's largest markets, and we are growing fast! Saatva is a people-first company, and we embrace the idea of total life success: empowering each other to improve ourselves in all aspects of our lives. We provide competitive compensation and a comprehensive benefits package to our employees, including robust health coverage, 401(k) matching, and generous paid time off. Our dedication to excellence has earned us recognition as a seven-time honoree on the Inc. 5000 list of America's Fastest-Growing Private Companies. We are also proud to be certified as a Great Place to Work and have been named one of Fortune Magazine's Best Workplaces in Retail and Best Workplaces in New York, as well as a BuiltIn.com Best Workplace. At Saatva, thrilling our customers is at the heart of everything we do. We aim to be the most trusted, customer-focused brand in the industry by answering every question about mattresses, sleep, and sleep health, empowering customers to make informed decisions. By building lasting relationships with those we serve and with each other, we continue to drive our success and redefine what it means to live well-rested. Position at Saatva Saatva is blazing a new trail in retail excellence. We are looking for dedicated Sleep Guides to join our nationwide network of state-of-the-art Viewing Rooms. Saatva Viewing Room Sleep Guides are the heartbeat of every brick-and-mortar retail location. They take pride in thrilling our guests by providing an immersive and elevated experience with our full range of mattresses. The Sleep Guide embodies Saatva luxury with a sophisticated level of service, expert knowledge of Saatva mattresses and bedding, and the desire to truly help others discover the power of a great night's sleep. Essential Duties and Responsibilities • Engage with customers and team members in person during scheduled shifts., • Clearly communicate product benefits, address customer inquiries, and effectively troubleshoot and resolve issues., • Maintain timely and regular attendance as a key performance expectation during all scheduled shifts., • Preferred Experience: 1-2 years of retail sales or customer service experience; however, we're willing to train the right candidate!, • Additional Experience: 1 year of telecommunications or call center experience is preferred., • Exceptional oral and written communication skills., • Strong interpersonal abilities to build rapport effortlessly with customers and team members., • A passion for delivering outstanding customer experiences., • Well-organized with excellent multitasking skills and a commitment to completing tasks with high-quality results., • Comfortable using personal computers and related software, with the ability to navigate multiple platforms simultaneously., • Deliver a world-class experience to our customers., • Become a product expert to confidently assist customers., • Competitive Compensation: $21/hour, • Medical, Dental, and Vision Insurance, • Paid Vacation, • Annual Bonus Program, • 401K with Employer Match, • FSA/HSA/Commuter Benefits, • Discounted Blink Gym Membership, • Employee and Friends & Family Discounts on Products, • Collaborative and supportive team environment Ready to Join Our Team? If this sounds like a great fit, we'd love to hear from you! Equal Employment Opportunity Statement At Whitestone Home Furnishings, LLC, we foster a culture of diversity and inclusivity. We value the unique contributions and differences of each team member, demonstrated through our recruitment, retention, and employee development programs. As an equal opportunity employer, we do not discriminate against qualified applicants based on race, color, religion, national origin, gender identity, sexual orientation, age, disability, veteran status, or any other status protected by law. This commitment extends to all aspects of employment, including recruitment, selection, compensation, and benefits. Join us in building a workplace where everyone is respected and valued! Compensation$21—$21 USD

Job Description Jewelry Consultant - Beverly Hills, CA Our Jewelry Sales Consultants provide an exceptional experience for every Brilliant Earth customer. As a Jewelry Consultant you will guide the customer through the life of the sale through our engaging sales platforms: in-person and virtual appointments, phones, or live-chat! These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team creates personalized experiences while sharing the happiest moments of our customers' lives. Curious about a day- in- the- life? Check out a day in the life of a Jewelry Consultant Here! The ideal candidate will be able to work a full-time schedule that includes weekend days. This role is in-person at our Beverly Hills, CA location after training in our West Hollywood, CA location. Candidates must be at least 21 years of age. The targeted budget for this position is $22 - $24 /hour. This compensation budget range may be adjusted at any time at the discretion of the company. What you’ll do: • Utilize sales strategies and deep product knowledge to guide customers through multiple purchasing decisions via appointments and walk-in consultations, creating memorable and personalized experiences for each customer., • Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high-quality product, • Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable, one-on-one customer experience., • Coordinate and lead intimate, elevated and personalized experiences that create meaningful, celebratory jewelry shopping experiences for couples., • Facilitate all aspects of assigned front of house appointments, including preparing and serving food and drink offerings, offering gifts and celebrations with purchase, etc., • Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries., • Call customers to confirm showroom appointments and answer any pre-appointment questions., • Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience and your sales performance., • Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security., • Open and/or close the showroom and front of house areas., • Use our ERP system to manage your tasks and communicate cross-functionally., • Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry., • A passion for the customer. You don’t just like to help – you go above and beyond to provide the best possible experience to each customer that comes through the door., • A drive to exceed goals. You love a good challenge! You’re a self-proclaimed “over-achiever” on a mission to exceed your sales targets., • It’s all in the details. When it comes to our customer’s biggest moments, you know it’s the little things that count the most. You have a passion for process and a keen eye for detail in a fast-moving work environment., • Communication is Key. You have a way with words. Whether you’re interacting with a customer or teammate in person, via email, or by chat, you’re clear and concise. At Brilliant Earth, we’re passionate about the employee experience. That’s why we offer an excellent training program and endless opportunities for career growth! In addition, we offer competitive compensation and a robust benefits package, including: • Career Growth. We want to see you sparkle! Through regular 1-1’s with your manager, a variety of training opportunities, and an annual 360 review process for all employees, our leaders are dedicated to creating clear pathways for growth. Ask the hiring team for more information on how Brilliant Earth creates a culture of collaboration and growth during your interview conversations!, • Set Schedule. We offer consistent weekly hours, and 2 consecutive days off., • Diverse, mission-minded team. We were founded to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. Learn more about our impact and team diversity Here!, • Lifestyle Spending Account. At Brilliant Earth, we're committed to your well-being. Enjoy company reimbursements for eligible wellness expenses, such as gym memberships, massage, counseling, and more!, • Continued Education. Company-sponsored learning in leadership, professional skills, diversity & inclusion, and access to tuition reimbursement for role-specific trainings., • Employee Discounts. As an employee at Brilliant Earth, you’ll receive a generous discount on our jewelry., • Sales Incentive Programs. Quarterly bonuses for achieving sales targets, plus additional bonuses for exceeding goals and monthly bonuses for top sales reps., • Mental Wellness Perks. We offer access to mental health resources, such as self-care apps and seminars. Our Employee Assistance program offers 24/7 access to counseling!, • Giving Back and Volunteer Opportunities. In addition to our giving back programs, our teams support local initiatives and spend time together by volunteering., • Medical, Dental, and Vision. We offer multiple plans to choose from, including a $0 monthly premium option for employee health insurance and employer HSA contributions. Insurance kicks in on the first day of your 2nd month!, • 401k match. We know that saving for the future is important. That's why we offer a generous 401k match., • Paid Time Off. We know it’s important to recharge and relax - you’ll accrue 3 weeks of PTO in your first year., • Parental Leave. We aim to support our growing families. Employees can utilize our paid parental leave to bond and care for their new additions., • Disability and Life insurance. 100% employer-paid. Everyone at Brilliant Earth has a voice – we want to hear yours! If you are interested in growing with Brilliant Earth, send us a resume and cover letter letting us know why you are interested in joining our mission and our team. Please include a sentence about your favorite shape of diamond. If selected for an interview the process for this role includes a phone call with the recruiting team, an online exercise to explore our website and common customer inquiries, and a video interview with one of our leaders! Qualified Applicants with arrest or Conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. #IND333 More About Us At Brilliant Earth, our mission is to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. We believe in creating jewelry you can feel good about wearing, without ever compromising between quality and conscience. We are hard-working team players that welcome challenges and rise to any occasion. Our community of collaboration, respect and encouragement is fostered by frequent team events, cross-departmental meetings and celebrating our wins, big and small. As one of the fastest growing e-commerce jewelers in the world, we're searching for bright and passionate people who are excited to make an impact from day one and grow with the company to take on greater responsibility over time. Brilliant Earth recognizes the value of diversity and inclusion on our team, as we work together to reinvent fine jewelry in a thoughtful and modern way. At Brilliant Earth, we celebrate each other – our successes, the lessons along the way, and the unique perspectives each individual brings to our team. It is our intent to maintain a work environment and hiring process which is free of harassment or discrimination because of sex, race, religion, color, national origin, physical or mental disability, genetic information, marital status, age, sexual orientation, gender identity, military service, veteran status, or any other status protected by Federal, State or local laws. We are committed to complying with all Federal, State and local laws providing Equal Employment Opportunities, and all other employment laws and regulations. If you need assistance or reasonable accommodation completing an application or at any stage of the interview process, please reach out to us at . 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Call Center Representative (Remote). Strong verbal and written communication for logging calls and live chat.

Job Description About SuperOrdinary At SuperOrdinary, we're the driving force behind the global success of today's most exciting consumer brands. We're not just an agency; we're a dynamic growth partner and marketplace expert, connecting brands like Milk Makeup, LG Beauty and Peter Thomas Roth with creators and consumers worldwide. Our team of e-commerce and social commerce gurus empowers brands to build influence, scale their global sales channels, and forge meaningful connections. We're at the forefront of the social commerce revolution, with a proven track record of explosive growth for brands on TikTok Shop and other innovative platforms. We're harnessing the power of short video and livestreaming to create engaging shopping experiences that seamlessly integrate e-commerce and entertainment. TikTok Shop Livestream Operator We're looking for a highly organized and energetic TikTok Shop Livestream Operator to be the backbone of our live sales events. In this role, you'll be the person behind the scenes (rarely seen but often heard!), making sure every livestream runs smoothly and successfully. You'll manage technical and operational details—from flash sales and product logistics to chat moderation and giveaways—so our on-screen talent can focus on engaging with our audience. If you're a detail-oriented problem-solver who thrives in a fast-paced environment, this is the perfect job for you. Key Responsibilities Pre-Livestream Operations * Get Ready: prepare talking points and confirm all product details with our team, build music list, and program ban-words. * Prep the Sale: check product availability and set up all the details for our flash sales, including quantity, price, and duration. * Behind the Scenes: help organize product inventory, create a music playlist, and design fun graphics for the show. * Technical Setup: configure giveaways and set up chat moderation settings to keep the community safe and positive. During the Livestream * Manage the Flow: display talking points and set up and manage flash sales in real time; oversee the shopping cart to ensure a smooth buying process for customers. * Engage the Audience: moderate the chat, control the music playlist, and launch giveaways. * Help with tech: operate the cameras and/or a teleprompter if needed to ensure a seamless broadcast. * Celebrate & Announce: give shout-outs to customers who place orders and announce countdowns to build excitement. Post-Livestream Analysis * Analyze Results: provide insights on live session performance using platform metrics to assess audience engagement, product performance, and overall session effectiveness. * Provide feedback: share engagement trends, top-performing products, and areas for improvement in future sessions. * Create recaps: Prepare weekly performance summaries with key metrics, product feedback, and recommendations for future lives. Qualifications * Understanding of TikTok live streaming, audience engagement, and the social commerce landscape. * Strong ability to moderate live sessions and keep the audience engaged while managing multiple conversations and troubleshooting in real time. * Excellent written communication skills with experience in creating engaging, clear, and concise talking points for live content. * Ability to track and analyze performance data, using insights to improve future live sessions. * Proactive, self-motivated, and able to take initiative in identifying areas for improvement without needing extensive guidance. * A strong team player with excellent communication skills. Why Join Our Team? This is a fantastic opportunity to play a critical role in our live e-commerce strategy. You'll get to work behind the scenes on one of the most exciting platforms, directly contributing to our sales and brands’ success. If you're ready to bring your operational expertise to our team, we'd love to hear from you! Compensation: $70-80k, depending on experience Powered by JazzHR Nhk7rK4hbp

Job Description THE ROLE We are looking for an Account Director to join our team! This role will be responsible for overseeing a team who manages the day-to-day account initiatives for an assigned client. This role will involve the following areas: client relationship building and true partnership, execution of client campaigns or retainers, managing junior account team members, management of scopes and budgets, developing presentations and proposals, overseeing the internal team process and workflow, client problem solving, collaboration with internal stakeholders and planning/reporting. The ideal candidate will have a proven track record in the aforementioned areas. WE ARE A creative agency powered by social connections. That means we thrive on what’s trending and creating campaigns that get people buzzing. We call it “Ideas Worth Talking About,” and we've proud to have played a part in some of the most culturally relevant campaigns of the decade for brands like McDonald’s, Adidas, Universal Studios, and YouTube. WHY YOU’LL LOVE IT HERE • We like to laugh, we live for celeb gossip and we’re great on AUX., • Our passport program lets you explore and work from one of our 18 other offices worldwide, including Paris, Singapore, Madrid, Dubai, London and more!, • You best believe we know how to celebrate our wins. And our losses (it’s how we learn)., • From carbon offsets to community kitchens, we’re passionate about making a difference., • Did we say snacks? Because we have great snacks. (Shoutout to Sheila who keeps the kitchen stocked.) YOU ARE • A person who thrives in a fast-paced environment, responding quickly and proactively, • Not interested in just following trends – you want to create them, • A self-starter, who’ll take ideas from concept to execution, navigating feedback like a pro Traditional agency experience is not required, but it’s a plus. What matters is your deep understanding of what resonates with social audiences. This role is energetic, innovative and forward-thinking. Alongside engaging with communities, you’ll guide brands by staying ahead of social trends and cultural moments. In return, you’ll join a global agency dedicated to generating buzzworthy ideas for some of the world’s leading brands. WHAT YOU’LL DO • Serve as the primary point person in day to day client communication on projects. Manage clients and maintain friendly and productive lines of communication at all times., • Deliver channel strategies and tactics for specific product launches, • Track work progress and deliverables and relay client feedback to team and senior leadership, • Provide strategic marketing guidance and thought leadership: Working to understand your clients’ businesses while simultaneously educating clients about how we can help., • Become fluent in business objectives and organization goals, • Oversee client profitability/burn report, account budgeting/actualization and measurement metrics that demonstrate clear return to the client, • Work with internal team to develop, maintain, and adhere to schedules and plans as outlined by client, • Acquire proper internal and client approvals to ensure smooth and timely project execution, • Communicate and follow up with clients and internal departments regarding all projects to address any concerns, • Maintain working knowledge all aspects of production with vendors on behalf of the client, • Prepare and oversee the status of all client jobs and/or projects, confirm that all jobs are delivered on-time, and expedite operations that delay or alter schedules to meet unforeseen conditions., • Build successful partnerships with client business leads and key decision makers to increase and expand revenue opportunities by identifying production solutions, • Develop staffing plans and proposals for new projects and briefs, • Maintain rigor and consistency in use of agency financial systems and templates. REQUIREMENTS FOR THIS ROLE • Proven track record of at least 5 years in an account management role preferably within an advertising agency, with a specific emphasis on social media content strategy and execution., • Bachelor's degree in marketing, advertising, communications, or a related field., • Proven account management and client communication skills, • Experience with scoping, timeline creation, project management, margin, and revenue growth in close partnership with project management, production and finance teams, • Knowledge of brand experience, influencer/creator marketing, social-first creative and strategy playbooks., • Curiosity about clients’ business and a passion for solving business problems, • Excellent communication and presentation skills with the ability to interface with senior level professionals., • Financial literacy and management of multiple budgets, • Demonstrated expertise and experience delivering channel assets – from up front strategy and planning through activation and execution, • Leading New Business Pitches, • Highly proficient with Google Suite (Gmail, Doc, Slides, Sheets, Drive, Meet, Chat, Gemini) and Slack. Baseline knowledge of A.I. tools and functions. Added plus: Knowledge of Asana. JOIN US At We Are Social, we celebrate diverse perspectives and experiences. We welcome unique voices and talents, especially those not traditionally embraced by advertising. Discover more about our culture and our work. Let’s do cool stuff together. Apply now! We Are Social is an equal opportunity employer, committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. For California applicants, you may view We Are Social's Privacy Notice for California Employees and Job Applicants at

Job Description Customer Experience Assistant, Sales - Pasadena, CA Our Retail Sales Assistant provide an exceptional experience for every Brilliant Earth customer. These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team creates personalized experiences while sharing the happiest moments of our customers' lives. The ideal candidate will be able to work a full-time schedule of Thursday - Monday. This role is in-person in our Pasadena, CA showroom. The targeted salary budget for this position is $20/hour. This compensation budget range may be adjusted at any time at the discretion of the company. Responsibilities May Include: Sales & Customer Service: • Utilize sales strategies and forward-thinking problem-solving techniques to assist and guide customers through multiple purchasing decisions, such as ring settings selections and diamond options., • Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable, one-on-one customer experience that reflects our luxury brand and product quality., • Guide customers to purchase, creating memorable and personalized experiences for each customer., • Manage a high volume of incoming sales leads to attain individual and team goals and revenue targets., • Proactively respond to online customer inquiries and provide sales assistance through live chats, and phone calls while focusing on a luxury customer experience, reflective of our high-quality product., • Develop and demonstrate product knowledge as it pertains to our diamonds, gemstones, and fine jewelry., • Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries., • Call customers to confirm showroom appointments and answer any pre-appointment questions., • Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience and your sales performance., • Use our ERP system to manage your tasks and communicate cross-functionally., • Maintain luxury showroom appearance, cleanliness, and organization, including executing new product merchandising guidelines., • Serve as the liaison for all facilities maintenance projects for the location, including troubleshooting and performing minor repairs as needed., • Send and receive product from our distribution center, customers, and external vendors while reconciling inventory within our computer system and maintaining organization., • Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security., • A passion for the customer. You don’t just like to help – you go above and beyond to provide the best possible experience to each customer that comes through the door., • A drive to exceed goals. You love a good challenge! You’re a self-proclaimed “over-achiever” on a mission to exceed your sales targets., • It’s all in the details. When it comes to our customer’s biggest moments, you know it’s the little things that count the most. You have a passion for process and a keen eye for detail in a fast-moving work environment., • Communication is Key. You have a way with words. Whether you’re interacting with a customer or teammate in person, via email, or by chat, you’re clear and concise., • A bachelor’s degree or equivalent preferred, • Experience with an ERP or CRM system At Brilliant Earth, we’re passionate about the employee experience. That’s why we offer an excellent training program and endless opportunities for career growth! In addition, we offer competitive compensation and a robust benefits package, including: • Career Growth. We want to see you sparkle! Through regular 1-1’s with your manager, a variety of training opportunities, and an annual 360 review process for all employees, our leaders are dedicated to creating clear pathways for growth. Ask the hiring team for more information on how Brilliant Earth creates a culture of collaboration and growth during your interview conversations!, • Set Schedule. We offer consistent weekly hours, and 2 consecutive days off., • Diverse, mission-minded team. We were founded to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. Learn more about our impact and team diversity Here!, • Lifestyle Spending Account. At Brilliant Earth, we're committed to your well-being. Enjoy company reimbursements for eligible wellness expenses, such as gym memberships, massage, counseling, and more!, • Continued Education. Company-sponsored learning in leadership, professional skills, diversity & inclusion, and access to tuition reimbursement for role-specific trainings., • Employee Discounts. As an employee at Brilliant Earth, you’ll receive a generous discount on our jewelry., • Sales Incentive Programs. Quarterly bonuses for achieving sales targets., • Mental Wellness Perks. We offer access to mental health resources, such as self-care apps and seminars. Our Employee Assistance program offers 24/7 access to counseling!, • Giving Back and Volunteer Opportunities. In addition to our giving back programs, our teams support local initiatives and spend time together by volunteering., • Medical, Dental, and Vision. We offer multiple plans to choose from, including a $0 monthly premium option for employee health insurance and employer HSA contributions. Insurance kicks in on the first day of your 2nd month!, • 401k match. We know that saving for the future is important. That's why we offer a generous 401k match., • Paid Time Off. We know it’s important to recharge and relax - you’ll accrue 3 weeks of PTO in your first year., • Parental Leave. We aim to support our growing families. Employees can utilize our paid parental leave to bond and care for their new additions., • Disability and Life insurance. 100% employer-paid. Everyone at Brilliant Earth has a voice – we want to hear yours! If you are interested in growing with Brilliant Earth, send us a resume and cover letter letting us know why you are interested in joining our mission and our team. Please include a sentence about your favorite shape of diamond. You’ll receive an email when we’ve received your application, and can expect an update within a week of applying. The interview process for this role includes a phone call with the recruiting team, an online exercise to explore our website and common customer inquiries, and a video interview with one of our leaders! Qualified Applicants with arrest or Conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. More About Us At Brilliant Earth, our mission is to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. We believe in creating jewelry you can feel good about wearing, without ever compromising between quality and conscience. We are hard-working team players that welcome challenges and rise to any occasion. Our community of collaboration, respect and encouragement is fostered by frequent team events, cross-departmental meetings and celebrating our wins, big and small. As one of the fastest growing e-commerce jewelers in the world, we're searching for bright and passionate people who are excited to make an impact from day one and grow with the company to take on greater responsibility over time. Brilliant Earth recognizes the value of diversity and inclusion on our team, as we work together to reinvent fine jewelry in a thoughtful and modern way. At Brilliant Earth, we celebrate each other – our successes, the lessons along the way, and the unique perspectives each individual brings to our team. It is our intent to maintain a work environment and hiring process which is free of harassment or discrimination because of sex, race, religion, color, national origin, physical or mental disability, genetic information, marital status, age, sexual orientation, gender identity, military service, veteran status, or any other status protected by Federal, State or local laws. We are committed to complying with all Federal, State and local laws providing Equal Employment Opportunities, and all other employment laws and regulations. If you need assistance or reasonable accommodation completing an application or at any stage of the interview process, please reach out to us at . 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