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Job Description Customer Experience Associate Job Summary If you have an interest in people, a desire to learn and want to gain an understanding of the life insurance and annuity industry we may have the role for you. We are currently looking for Customer Experience Associates who are good listeners, have great communication skills and a strong desire to help others. Our Customer Experience Center serves as the primary point of contact for policyholders. This team facilitates activities on behalf of the clients and gains broad insight into Americo and the industry. Our goal is to provide best in class service to our clients via phone calls and emails, while enabling our team to explore Americo’s opportunities. We offer a formal training program, along with live, in-person and chat support to aide in your success and the customers experience. Specialized industry courses are offered as well as the opportunity to meet with and shadow in other areas. Come join Americo, we care about our people, our policyholders and our community. Job specifics: • Location: Downtown, Kansas City, MO, • Schedule: Monday-Friday 8:00 am-5:00 pm - depending on daily call volumes, representatives may be required to stay later than 5:00 pm to answer all calls on hold This position may be perfect for you if you: • Have a passion for people and a desire to help others, • Possess the skills to problem-solve independently, • Have the ability to be courteous and patient with a positive attitude even when the situation is unpleasant, • Are comfortable with computers and navigating across multiple applications while on the phone with policyholders, • Enjoy talking with people! Our representatives take around nine calls an hour and need to communicate clearly and succinctly, • Customer Experience Associates log into a computer every morning and begin answering incoming calls from our policyholders. This is a high-volume call center where representatives answer back-to-back calls from Americo policyholders asking questions about their life insurance policy or annuity., • Our associates are trained to answer various questions from our policyholders, from simple things like, “How do I update my name on my policy?” to more complex questions like “How does my policy accumulate cash value, and can I take money from my policy now?” Representatives simultaneously navigate between multiple computer applications to gather information, answer questions, and explain specific details about the policy to the customer., • Answer phone calls from customers (and sometimes agents) in a timely and professional manner, • Complete customer service requests; for example, mailing forms, completing financial transactions, and processing address changes, • Excellent phone voice, grammar skills, and a strong desire to help people, • Typing speed of at least 40 wpm, • Ability to multi-task while accomplishing work-related items, • Detail-oriented with a strong sense of urgency, • Ability to build rapport while facilitating speedy resolution, • Ability to prioritize work to ensure timely completion of all tasks, • Ability to operate in a high-energy, ever-changing environment with assistance and direction, • Independent problem-solving abilities, • Desire and ability to take ownership of the situation and resolve problems

Job DescriptionDescription: As a Customer Service Representative (CSR) you will have the opportunity to help hundreds of families every week. Customer Service Reps are directly responsible for providing support and information to customers regarding PRC’s products and services. Customer Service Rep's main tasks are answering inquiries, resolving issues, and ensuring customer satisfaction through effective communication and problem-solving skills. We have two separate customer service teams that often interact with customers via phone, email, or live chat. They will also be expected to use compassion and empathy with all clients, promote our core values, lead by example, uphold a high level of quality and speed, as well as work with a high level of professionalism. Essential Duties and Responsibilities: • Communicate with teammates and doctors concerning pets’ need for wellness and questions from clients, • Show interest in progressive ways to improve efficiency, come to work with a good attitude and be compassionate towards silence, patients and staff, • Communicate ahead of time (minimum 2 weeks notice) with supervisors concerning schedule and needs concerning school schedule, • Be willing to adjust your schedule, when possible, to accommodate the organization’s goals and needs., • Be mindful of vaccine protocols and handling, • Pharmacy fulfillment, • Be able to keep a basic record of patient services both on paper and in computer systems, • Communicate effectively with pet owners to get patient History and schedule proper appointments, • Have professional and informed conversations with clients about the service we provide, • Safely and effectively transport pets to and from the building when needed, • Uphold a high level of professionalism, kindness and project our company core values in every interaction, • Communicate medical information effectively in both English and Spanish, • Complete all other delegated tasks as needed.Requirements:, • High energy and passion for helping animals and people, • Bilingual, • Outgoing personality, • Ability to work in a very high volume and fast-paced environment, • Reception Experience 2+ years (ideal, not required), • Confidence in computer use and typing skills

Key Responsibilities Engage with active insurance shoppers via inbound/outbound calls, live chat, SMS, and more Use insurance expertise to identify customer needs and recommend tailored solutions Convert warm leads into customers using a consultative sales strategy Required Qualifications Mus

Competitive salary and benefits / Flexible hours - As a Customer Service Agent at Trust Wallet, you will: Provide exceptional customer service to our clients through various communication channels such as email, live chat, and calls; Assist customers with troubleshooting and resolving issues related

Competitive Pay - As a Customer Support Rep you'll: Help customers with technical and non-technical inquiries across multiple channels (Email and Live Chat); Engage in meaningful conversations with customers and problem-solve when things don't go quite right; Ensure customer satisfaction by meeting

Job Description About the Role: Input 1 is a dynamic organization operating in a rapidly changing environment. The Vice President, Processing & Service Operations oversees all non-client-facing transactional operations that support our premium finance, digital billing, and payments business. This leader ensures operational efficiency, regulatory compliance, scalability, and a high standard of service delivery. Position Purpose The Vice President, Processing & Service Operations is responsible for overseeing all non-client-facing, transactional operations that support the company’s premium finance, digital billing and payments business. This leader ensures operational efficiency, regulatory compliance, process scalability, and a high standard of service delivery. Key Responsibilities Leadership & Strategy • Provide vision and leadership for all Processing & Service Operations., • Develop and execute strategies that drive efficiency, scalability, and customer satisfaction., • Partner with senior leadership on growth, risk management, and digital transformation., • Oversee contact center operations (phone, email, and live chat)., • Manage payment processing for accuracy, timeliness, and compliance., • Direct document management and imaging processes., • Supervise operational accounting, reconciliations, disbursements, and reporting., • Build and mentor a high-performing leadership team., • Foster a culture of accountability and continuous improvement., • Identify process improvements and automation opportunities., • Partner with IT and Product teams to enhance efficiency through technology., • Support business continuity and disaster recovery initiatives. Performance Metrics (KPIs) • ≥95% SLA adherence across all operations., • Reduce error rates by 15% in the first year., • Implement automation initiatives with measurable cost savings., • Maintain employee satisfaction scores of 60+ annually., • Ensure 100% compliance with all regulatory and internal standards. Qualifications • Bachelor’s degree in Business, Finance, Operations, or related field required (MBA preferred)., • 10+ years of progressive experience in operations, including 5+ years at a senior or VP level., • Strong background in financial services, insurance, or payments., • Proven ability to manage large-scale service operations and multimillion-dollar budgets., • Exceptional leadership, communication, and stakeholder management skills., • Strong understanding of compliance, risk management, and regulatory frameworks. Physical & Travel Requirements • Ability to sit for extended periods and work at a computer for most of the day., • Clear verbal and written communication skills., • Occasional reaching, handling, and light mobility tasks., • Occasional travel for conferences, training, or off-site meetings. Core Competencies • Strategic Leadership: Sets vision and aligns teams with organizational goals., • Operational Excellence: Ensures efficiency, accuracy, and compliance., • Change Management: Leads transformation and process adoption., • Decision Making: Uses data and insight to drive results., • Collaboration: Builds strong internal and external partnerships. Equal Opportunity Statement: Input 1 provides reasonable accommodations in accordance with the Americans with Disabilities Act (ADA) and applicable laws. If you require an accommodation, please contact Human Resources. Company DescriptionFor more than 40 years, Input 1, LLC has provided business process outsourcing and comprehensive software solutions to the property and casualty insurance industry. We are a modern fintech company delivering digital billing, payments, and premium finance solutions. more than 40 years, Input 1, LLC has provided business process outsourcing and comprehensive software solutions to the property and casualty insurance industry. We are a modern fintech company delivering digital billing, payments, and premium finance solutions. \r\n\r\n\r\n\r\n

Job Description Location: Kansas City, MO Job Type: Full-Time Hours | Part-Time | PRN Pay: CNA - Up to $23.25/hour & CMT- Up to $24.50/hour (based on facility,shift, holiday pay, overtime pay, etc.)Cascade - Your W2 Staffing Partner for CNA or CMT Shifts Cascade Health Services is actively hiring Certified Nursing Assistants (CNA) or Certified Medication Techs (CMT) for local PRN shifts - part-time or full-time hours available. Whether you're seeking flexibility or consistency, Cascade’s Workforce Marketplace gives you direct access to shifts in long-term care, rehab, assisted living, hospitals, and more—all through our easy-to-use mobile app. Enjoy the benefits of W2 employment—no self-employment taxes, full benefits eligibility, and instant support when you need it. Our clients are turning away from 1099 apps in favor of Cascade’s licensed, insured, and fully supported W2 staffing model. The best thing is; Cascade pays for it all! Why Join the Cascade Workforce Marketplace? * Get instant access to open shifts in your area—choose when and where you work. * Use our mobile app to set preferences, get shift notifications, and clock in/out. * 24/7/365 real-human support via phone, live chat, or email. * Weekly pay with daily advance options available. Requirements * Active CNA or CMT certification (Missouri) * Current BLS/CPR (or willingness to obtain—we’ll help you get it online!) * Reliable transportation * Recent experience in a healthcare setting preferred * TB Test (MO requires 2-step), IGRA, or chest X-ray—our team can assist Benefits * W2 Employment – Full protections, tax handling, benefits access * Mobile App Access – Manage your schedule and shift alerts easily * Weekly Pay – Direct deposit, plus optional daily pay advance * Flexible Scheduling – Choose the shifts that work for your life * 24/7/365 Live Support – Reach real people by chat, phone, or email * Referral Bonuses & Loyalty Rewards * Diverse Facilities – LTC, rehab, assisted living, hospitals, and LTAC * Optional Insurance – Health, Dental, Vision, Life * 401(k) Retirement Plan + 4% Employer Match * Paid Sick Leave (where applicable) * Holiday & Overtime Pay at 1.5x (when offered by client) * Optional Credential Reimbursement – CPR, TB tests, scrubs, etc. #IND123