Operations Administrative Assistant
2 days ago
Jamaica
Job Description Pay: $27.00 - $30.00 per hour Position Overview The Operations & Administrative Assistant supports the company’s business office systems, including catering administration, vendor coordination, purchasing administration, and financial documentation tracking. This role ensures that operational records, invoices, and vendor coordination remain organized and efficient. Responsibilities Customer Service & Experience Resolution • Monitor incoming customer communications including email and administrative inquiry channels, • Respond to routine customer inquiries regarding catering orders, scheduling, or event details, • Document customer concerns and ensure issues are properly escalated when necessary, • Assist in resolving service issues by coordinating internally with operations staff, • Maintain organized records of customer complaints and resolution outcomes, • Support customer follow-up communication to ensure issues are resolved and documented Chargeback Dispute Administration • Monitor payment processor notifications for customer chargebacks and disputes, • Compile supporting documentation including receipts, order confirmations, and service records, • Prepare and submit chargeback response documentation within required deadlines, • Maintain records of dispute outcomes and chargeback activity, • Coordinate internally to gather evidence needed to support dispute responses Loss Prevention Administration • Track and document operational losses including payment disputes, order discrepancies, or inventory irregularities, • Assist in reviewing operational reports to identify unusual patterns or discrepancies, • Maintain organized records related to loss incidents and corrective actions, • Support internal processes designed to reduce operational losses and prevent recurring issues, • Assist management in maintaining documentation related to operational accountability Catering Administration • Process catering inquiries and administrative documentation, • Maintain catering order records and scheduling details, • Coordinate catering documentation with operations staff, • Maintain catering activity records Accounts Receivable Support • Prepare and send customer invoices, • Track outstanding invoices and payment status, • Follow up on unpaid balances, • Maintain accounts receivable documentation Vendor Coordination • Communicate with vendors regarding supply orders and deliveries, • Maintain vendor contact records, • Track vendor communications and purchasing requests Accounts Payable Coordination • Organize vendor invoices for bookkeeping review, • Prepare payment documentation for submission to outsourced accounting services, • Maintain records of vendor payments and purchase activity Inventory & Purchasing Administration • Monitor supply ordering needs, • Assist with purchasing coordination for operational supplies, • Track supply orders and purchasing documentation Training Portal Administration • Maintain and update internal training portal documentation, • Track employee training completion, • Assist with organization of training materials Operations Reporting • Prepare weekly operational administration reports including catering activity, vendor coordination, and purchasing summaries Summer Peak Season Schedule (April – November) Administrative coverage supports operations throughout the day. Schedule Monday – Friday 6:00 AM – 2:30 PM Weekly hours: 40 hours Winter Off-Season Schedule (December-March) During winter months, operations pause and administrative work focuses on planning and documentation. Schedule Monday-Wednesday/Tuesday-Thursday 9:00 AM – 4:00 PM Weekly hours: 20 hours Compensation Hourly Rate: $27.00-$30.00/hour Estimated annual earnings: $46,760-$51,960 annually (based on the seasonal schedule structure) Note: Starting pay within the range is based on experience and demonstrated administrative capability. Benefits Paid Leave • 40 hours paid sick leave annually 80 hours per year Vacation time is taken during the winter administrative period when operations slow. Ideal Candidate We are looking for someone who is: • highly organized and detail-oriented, • dependable and punctual, • comfortable managing administrative systems, • able to work independently while supporting operations, • confident communicating with staff and supervisors Preferred experience includes: • 2 year minimum in HR or assistant roles, • workforce scheduling, • administrative record keeping, • hospitality or service operations, • office administration How to Apply Please submit your resume along with a brief note describing your administrative experience and why you are interested in the role. Job Type Full-time Benefits • Employee discount, • Flexible schedule, • Paid time offCompany DescriptionJamrock Jerk is a growing mobile food service operation known for authentic Jamaican jerk cuisine and high-volume catering across New York. Our operations support multiple service locations and events, requiring strong administrative systems to manage vendors, purchasing, catering administration, and operational coordination. We are seeking an Operations & Administrative Assistant to support business office administration and operational coordination.This role is ideal for someone who is organized, dependable, and comfortable managing administrative tasks that support daily business operations. This is a year-round position with a seasonal schedule structure aligned with our operational cycle.Jamrock Jerk is a growing mobile food service operation known for authentic Jamaican jerk cuisine and high-volume catering across New York. Our operations support multiple service locations and events, requiring strong administrative systems to manage vendors, purchasing, catering administration, and operational coordination.\r\n\r\n\r\n\r\nWe are seeking an Operations & Administrative Assistant to support business office administration and operational coordination.This role is ideal for someone who is organized, dependable, and comfortable managing administrative tasks that support daily business operations.\r\n\r\nThis is a year-round position with a seasonal schedule structure aligned with our operational cycle.