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Job Description Core Responsibilities: • Responsible for the enforcement of New York State Video Lottery regulations., • Provide surveillance of gaming room floor and cash operations for the purpose of spotting procedural violations and illegal activity., • Use of audio/video equipment to observe business operations., • Comply with confidentiality regulations regarding all surveillance information including camera coverage, investigations, and proprietary material., • Very and account for surveillance records, reports, and camera views., • Written report and logging of any observed violations and illegal activity, in a timely manner., • Maintain current knowledge of camera locations and viewing angles., • Monitor facility intrusion and panic alarms., • Report promptly all camera and equipment deficiencies., • Use central data system and run activity reports on a daily basis., • Maintain a safe work and customer environment., • Ability to adhere to and model Universal Service Standards., • Other duties as assigned., • High school diploma or GED required., • Ability to work with minimum supervision., • Must be able to obtain a New York State Gaming License, • Intermediate computer skills including word-processing, spreadsheets, routine database activity and e-mail., • Weekends, Holidays, and swing shift work may be required.

Job Description Core Responsibilities: -Greets guests upon their arrival. -Performs guest check-ins and check-outs, and dispenses room keys. -Receives payments from guests for room accommodations. -Processes/posts transactions associated with guest stays. -Coordinates with housekeeping/maintenance for availability and readiness of rooms. -Answers guest questions regarding facility and surrounding area. -Answers incoming phone calls; operates telephone system to receive incoming messages and records guest messages. -Completes assigned check lists and projects for scheduled shift. -Must Role Model Company guest service program. -Other duties as assigned. Qualifications/Requirements: -High school diploma or equivalency degree preferred. -Minimum of 1-year prior experience in guest service capacity preferred. -Excellent guest service skills; attentive and detail oriented. -Ability to maintain a high energy level in a fast-paced environment and manage multiple tasks simultaneously. -Effective communication skills; ability to communicate with guests and co-workers. -Basic math skills; ability to accurately handle cash and process sales transactions. -Previous experience with Microsoft office, e-mail required; computerized point of sale system preferred. -Frequently required to stand and walk; ability to stand and remain stationary for entire length of shift. -Occasional lifting/carrying of up to 25 pounds. -Weekends, Holidays and swing shift work may be required.