Admin - SERVPRO
13 days ago
Buena
Job Description Position Summary The Administrative Assistant plays a vital role in supporting the daily operations of the SERVPRO® office. This position handles administrative tasks, assists customers and team members, manages documentation, and ensures smooth communication between departments. The ideal candidate is organized, detail-oriented, and customer-focused Key Responsibilities: • Answer incoming phone calls and direct them appropriately, • Provide excellent customer service and support throughout the job lifecycle, • May create and manage job files in SERVPRO® systems (e.g., DryBook, Xactanalysis), • Assist with scheduling crews and coordinating job assignments, • Track job progress and ensure documentation is complete and accurate, • Communicate with insurance adjusters and agents as needed, • Support billing and collections processes, including invoice preparation and follow-up, • Order office supplies and maintain organized administrative systems, • Assist with onboarding paperwork and employee file management, • Perform general office duties including data entry, filing, and mail handling, • Other duties as assigned Qualifications: • 2+ year of experience in administrative support or customer service, • Strong communication and organizational skills, • Proficiency in Microsoft Office (Word, Excel, Outlook), • Ability to manage multiple tasks in a fast-paced environment, • Professional phone and email etiquette, • Experience with restoration industry software (e.g., Xactanalysis, DryBook, DASH) a plus, • High school diploma or equivalent required Working Conditions: • Office-based, Monday–Friday (occasional extended hours during busy seasons), • Fast-paced, team-oriented environmen, • May require occasional assistance with field coordination or on-call support