Front Office Supervisor
hace 12 días
Islandia
Job Description Core Responsibilities: -Resolve customer complaints or answer customers' questions regarding policies and procedures. -Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems. -Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes. -Implement corporate or departmental policies, procedures, and service standards in conjunction with management. -Discuss job performance problems with employees to identify causes and issues and to work on resolving problems. -Train or instruct employees in job duties or company policies or arrange for training to be provided. -Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action. -Interpret and communicate work procedures and company policies to staff. -Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff. -Maintain records pertaining to inventory, personnel, orders, and supplies. -Compute figures such as balances, totals, or commissions. -With direction of the Front Desk Manager assist in the development or updating of procedures or policies. -Make recommendations to management concerning such issues as staffing decisions or procedural changes. -Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work. -Design, implement, or evaluate staff training and development programs, customer service initiatives, or performance measurement criteria. -Monitor inventory levels and requisition or purchase supplies as needed. -Arrange for necessary maintenance or repair work. -Familiar with all hours of operation for hotel outlets and their functions. -Follow and enforce all hotel and department rules and regulations. -Attend Staff Meetings, Rooms Meetings, and or Safety meetings in the absence of a manager. -Must Role Model Company guest service program. -Other duties as assigned. Qualifications/Requirements: -High school diploma or equivalency degree preferred. -2 + years of experience in Hospitality -Computer literate in MS Office programs; some experience with property management systems preferred. -Must be able to type proficiently. -Must be fluent in English language both verbal and written. -Must be able to obtain a New York State Gaming License. Other: -Organization is key and following a systematic method of performing a task. -Ability to take care of the customers’ needs while following company procedures. -Ability to communicate in writing clearly and concisely. -Ability to provide guidance and feedback to help others strengthen specific knowledge/skill areas -Weekends, Holidays and swing shift work may be required